Are you a person who is passionate about supporting or championing people who may need help or protection?
Our Victim and Witness Care Officers (VWCO) do just that, they are responsible for being the initial point of contact for victims and witnesses and providing support, guidance and help at the most critical of times.
They are the link between our internal departments and other organisations we work alongside, building relationships, to ensure all victims and witnesses feel fully supported, informed and updated.
As a Victim and Witness Care Officer, you will contact people following a crime to assess their needs and give practical and emotional support. You will be talking to multiple people every day and the people you will talk to may be upset, emotional, scared and distraught.
You will need to be able to deal sensitively with challenging and emotionally charged situations, demonstrate empathy and control own emotions.
This role is pressured, and you will therefore need to be someone who is happy working to tight time constraints and changeable deadlines.
In this role you will:
Review police information to support decisions.
Make phone contact with victims of crime to offer support and help.
Make contact with organisations that protect children and adults who are at risk of harm.
Support witnesses and assist them in understanding their role, in the Criminal Justice process.
Keep victims and witnesses informed as their case progresses.
Skills required for this role:
Communicate effectively, verbally and in written form, including telephone skills.
Strong customer services focused conversations.
Working collaboratively and experience of building strong relationships with colleagues and other agencies.
Be a natural problem solver.
Computer literacy, proficient user of all Microsoft Office applications.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to
Disability Confident.