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Requirements
Associate Director, Systems and Strategy Management – Office of the Registrar – Georgetown University Law Center
Job Overview
The Associate Director, Systems and Strategy Management has in an essential role within the Law Center’s Office of the Registrar team regarding support of the goals and mission of the Law Center – and as do all staff members, they provide excellent service to our constituents.
They interact with very broad constituencies, including current and prospective students, faculty, alumni, and other visitors; and respond to inquiries concerning Law Center administrative and academic policies and office operations. As well, they responsible for the accuracy of all information conveyed to students in person, via email or over the phone, and in handling their daily duties.
They nurture an in-depth knowledge and command of all policies, and interpret and apply those policies; maintain good judgment in identifying which issues should be brought to the attention of Associate Registrar or the Registrar; and communicate clearly and effectively about technological processes.
The Associate Director completes student system functions and reporting requests, and serves as a backup to the Associate Registrar on university-wide and Banner technology committees; and administer other responsibilities, including general administrative tasks associated with registration, examinations and graduation - three major functions for which duties are shared by the entire office.
They play a role in providing excellent service to our constituents on registration, reporting, system security and maintenance, final exams, and graduation to meet the goals and mission of the Law Center. Other responsibilities include developing, organizing, and executing technological functions of the Office of the Registrar; identifying and implementing of new procedures and technologies to further enhance academic processes; applying technical expertise to data reporting using the Cognos reporting tool and SQL; and implementing and testing improved processes that leverage established and emerging technologies.
Because of the cyclical nature of the Office of the Registrar’s responsibilities, every member of the staff – including the Associate Director - is called upon to work extended hours (including some weekend time) several times each semester (during orientation, registration, add-drop, exams, grading, and commencement). Their positive attitude and willingness to devote as much time as is required to do the job right are essential elements of a successful performance.
Work Interactions
Reporting directly to the Associate Registrar of Systems & Strategy Management, the Associate Director receives very general supervision, resolves most questions independently, and accomplishes most tasks without guidance. They use good judgment in presenting concerns to Senior staff and in proposing changes to existing policies and procedures in response to those concerns. These issues and concerns often directly impacts the Law Center’s accreditation and reputation, along with students’ academic success, ability to sit for state Bar exams, and compete for employment.
They work closely with the Systems and Data Analyst, and assist in the training of 15 full-time staff, temporary staff, and all other Law Center members on the use of the Banner Student Information System. As well, they interact with virtually the entire student body - approximately 2600 students – as well as with more than 100 fulltime and 150 adjunct faculty - either in person, over Zoom, or by telephone or email.
The Associate Director works with the Systems and Data Analyst to complete the heavy workload related to reporting, computer exam administration, and all other data-related operations of the office including Data Security, FERPA compliance and training, exams, grades, registration, commencement, and academic honors/awards. Additionally, they interact with the numerous constituencies at the Law Center and on Main Campus, including students, faculty, deans, other administrators, and other technology personnel - both within the University and outside vendors.
Requirements and Qualifications
- B.S. in Computer Science or a related Technology/Data Analytics field
- 5 to 7 years of progressively responsible experience in a Registrar’s office or similar technology based workplace
- Proficiency with database management, including reporting/analysis, and complex project management experience
- Availability to respond to technical emergencies during peak periods, as needed, outside of normal business hours
- Ability to maintain use of existing technologies and to explore new technologies to support the Office’s many functions
- Self-motivation, self-direction, with ability to work independently, and capacity for handling multiple tasks simultaneously
- Ability to establish priorities and to meet strict and often competing deadlines
- Exemplary organizational and customer service skills, assuring the maintenance of the highest levels of professionalism and office decorum
- Excellent communications and organizational skills, a caring yet firm demeanor, and a high degree of professionalism and discretion
- Ability to resolve a constituent’s questions and to know when to consult with the other staff members and Registrars, and the presence of mind to use authority wisely
- Interpersonal skills to successfully relate to our diverse constituencies, including students, faculty, staff, alumni, and other visitors
- Attention to detail, accuracy, accountability, and excellent teamwork and listening skills
- Respect for the confidentiality of the Law Center’s data and student records at all times
Preferred Qualifications
- Familiarity with the Banner student information system
- Working knowledge and prior use of Cognos, SQL, Microsoft Access, and other Microsoft suite of products, especially Excel, database creation and management and production of ad hoc programs
- Progressively responsible experience in managing complex workflows, including producing and presenting technical/end-user documentation
Work Mode Designation
This position has been designated as Telework. Please note that work mode designations are regularly reviewed in order to meet the evolving needs of the University. Such review may necessitate a change to a position’s mode of work designation. Complete details about Georgetown University’s mode of work designations for staff positions can be found on the Department of Human Resources website: https://hr.georgetown.edu/mode-of-work-designation.
The expected pay range for this position is $54,616.00 to $89,000.00 per annum.
Georgetown University provides pay ranges representing its good faith estimate of what the university reasonably expects to pay for a position. The pay offered to a selected candidate will be determined based on factors such as, but not limited to, the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity and external market pay for comparable jobs.
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Submission Guidelines:
Please note that in order to be considered an applicant for any position at Georgetown University you must submit a resume for each position of interest for which you believe you are qualified. Documents are not kept on file for future positions.
Need Assistance:
If you are a qualified individual with a disability and need a reasonable accommodation for any part of the application and hiring process, please click here for more information, or contact the Office of Institutional Diversity, Equity, and Affirmative Action (IDEAA) at 202-687-4798 or ideaa@georgetown.edu.
Need some assistance with the application process? Please call 202-687-2500. For more information about the suite of benefits, professional development and community involvement opportunities that make up Georgetown's commitment to its employees, please visit the Georgetown Works website.
EEO Statement:
Georgetown University is an Equal Opportunity/Affirmative Action Employer fully dedicated to achieving a diverse faculty and staff. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, national origin, age, sex (including pregnancy, gender identity and expression, and sexual orientation), disability status, protected veteran status, or any other characteristic protected by law.
Benefits:
Georgetown University offers a comprehensive and competitive benefit package that includes medical, dental, vision, disability and life insurance, retirement savings, tuition assistance, work-life balance benefits, employee discounts and an array of voluntary insurance options. You can learn more about benefits and eligibility on the Department of Human Resources website.
