Full Job Description
1. Vision and Mission Alignment
• Vision:• Position the Security Management Business Unit as a leading provider of innovative, reliable, and comprehensive security solutions.
• Mission:• Deliver exceptional security management services by leveraging industry expertise, cutting-edge technology, and strategic partnerships.
2. Long-Term Goals (3-5 Years)
• Market Positioning:• Establish the unit as a top player in the security industry through brand recognition, strategic alliances, and innovation.
• Expansion:• Expand service offerings and geographic presence to capture a broader market.
• Technology Integration:• Invest in advanced security technologies and data analytics to enhance service delivery and efficiency.
• Employee Development:• Develop a robust training and development program to build a highly skilled and motivated workforce.
3. Short-Term Goals (1-2 Years)
• Operational Efficiency:• Streamline operations to improve service delivery and client satisfaction.
• Client Acquisition:• Increase the client base by targeting high-growth sectors and regions.
• Performance Metrics:• Establish and monitor KPIs to measure success and identify areas for improvement.
• Contingency Planning:• Implement and test contingency plans to handle potential disruptions and performance issues.
4. Operational Management
• Business Development:• Focus on identifying new business opportunities, building relationships with potential clients, and creating value propositions.
• Operations:• Oversee day-to-day operations, ensuring that services are delivered efficiently and meet client expectations.
• Collaboration with HR:• Work with HR to align staffing, recruitment, and training with business strategies to support goal achievement.
• Contingency Plans:• Develop and roll out contingency plans for managing delays or performance issues, ensuring minimal impact on the unit's progress.
5. Key Performance Indicators (KPIs)
• Client Satisfaction:• Measure client satisfaction and feedback to assess service quality.
• Financial Performance:• Monitor revenue, profit margins, and cost management.
• Operational Efficiency:• Track response times, incident resolution times, and adherence to SOPs.
• Employee Performance:• Evaluate employee performance through regular appraisals and feedback.
6. Change Management and Leadership
• Change Management:• Lead the change management process, ensuring smooth transitions and stakeholder engagement.
• Leadership:• Provide guidance and support to key stakeholders and change agents to drive organizational transformation.
7. Performance Evaluation and Improvement
• Employee Appraisal:• Conduct regular performance reviews, identifying areas for improvement and implementing Performance Improvement Plans (PIPs) where necessary.
• Advisory Role:• Provide strategic advice to the Operations team on improving security measures and operational practices.
8. Security Measures and Data Analysis
• Effectiveness Monitoring:• Regularly analyze statistical data on the effectiveness of security measures at various sites to ensure optimal performance.
• BCP Activation:• Ensure the Business Continuity Plan (BCP) is activated during crises and operates effectively.
9. Standard Operating Procedures (SOPs)
• SOP Development:• Establish clear SOPs and workflows for the Executive Protection Business Unit to standardize operations and improve efficiency.
10. Competency Evaluation
• Annual Evaluation:• Oversee the annual evaluation of security agencies’ competencies to ensure they meet required standards.
11. Financial Management
• Budget Oversight:• Monitor the financial health of the departments, focusing on minimizing budgets while maximizing profits.
12. Training Institute
• Establishment:• Collaborate with stakeholders to establish a training institute, enhancing skill development and industry knowledge.
13. Additional Responsibilities
• Ad-hoc Activities:• Engage in any additional activities directed by management to support the organization’s overall success.
14. Implementation Steps
1. Develop Detailed Action Plans:
1. Create detailed action plans for each goal with timelines, responsible parties, and resource allocations.
2. Regular Reviews:
2. Schedule regular reviews to assess progress, adjust strategies as needed, and ensure alignment with overall objectives.
3. Communication:
3. Maintain clear and consistent communication with all stakeholders to facilitate cooperation and support.
Eligibility and Qualifications
• WSQ Diploma in Security Management:• Ensure all relevant personnel hold this qualification.
• Experience:• Minimum of 5 years in the security industry with a comprehensive understanding of security management practices.
Send your CV to hr@singaporesecurityforce.com
