We are recruiting a Public Information Manager within the Public Information team. The role will work with our colleagues across the Senedd to deliver a seamless customer journey across all our services. We are currently aligning the Public Information teams work with other public facing teams ensuring consistent messaging across all touch points.
This is an excellent opportunity to gain experience in leading a small team during a time of change as we digitalise our service, improve our ICT and business systems to enhance customer engagement opportunities and services.
Reporting to the Public Information and North Wales Office Manager, the successful candidate will be one of three, managing a small team to deliver the day-to-day operations and lead on service improvements highlighted in the team’s strategy and our corporate priorities.
The Public Information team provides a bilingual, impartial information service to raise the public’s understanding and interest in the work of the Senedd. This post will work closely with other managers within the Public Information team who manage customer service and engagement bookings.
The purpose of the team is to support those that contact us to find their way to the resources, guidance, and knowledge needed to engage or participate in politics, devolution, and the work of the Senedd.
This role requires a good eye for detail, knowledge management experience, the ability to prioritise resources and to demonstrate flexibility when dealing with conflicting priorities and political sensitivities.
You will have strong research, communication, ICT, political awareness, customer service and team building skills.
Location
This role will be agile, with a mixture of office and home working. You will be provided with the support and equipment you’ll need to work from home. There will be a requirement to attend the office in Ty Hywel, Cardiff Bay 3 days per week (Tues-Thurs).
Pattern of Working
This is a full-time post although flexible working arrangements will be considered, subject to meeting the needs of the Senedd and its Members. There is a rota system in place for the contact centre from 8:20-17:30 Monday to Thursday 8:20 – 17:00 Friday and Recess. Contact centre is a shared responsibility with the wider customer service team.
Welsh language criteria
The language skills for this post have been assessed as follows:
- Listening: Understand discussions and instructions even on unfamiliar topics. (Level 4)
- Speaking: Able to speak and engage in discussion at length, confidently and without prompting. (Level 4)
- Reading: Understand correspondence, newspaper articles and reports aimed at fluent Welsh speakers. (Level 4)
- Writing: Able to write different types of texts in styles that are appropriate to the reader in mind. (Level 4)
These skills will be assessed as part of the selection process. For further information on the Welsh language levels, please visit our website.
For more information, please view the job description.
Please note recruitment will normally be at the minimum of the band.
The successful candidate will be subject to security vetting.
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