Total 2 Junior Executive level Legal / Public / Security job vacancies in Indianapolis, IN

This Case Management Assistant position is located Direct Reports, Civil Rights and Liberties, Ombudsman and Traveler Engagement, Transportation Security Administration, Department of Homeland Security (DHS). Duties include but are not limited to:

• Using detailed knowledge and experience, accesses the redress case management database to process and track redress applications from the traveling public, and reviews incoming applications for completeness ensuring that they are referred to the correct partner organization for analysis.
• Assists supervisor in researching and obtaining information to prepare findings, review plans and special studies.
• Prepares a wide variety of recurring and nonrecurring reports and other documents and reviews/finalizes documents prepared by others.
• Carries out administrative support functions including organizational inbox management and file maintenance. Incumbent plans and coordinates the work of the office.
• Composes and reviews outgoing correspondence and action papers submitted to ensure that the materiel is properly prepared, coordination is completed, procedural requirements have been met, grammar is correct, and security markings are correctly applied.

The Assistant Coach is responsible for planning, programming, coordinating, supervising, managing, directing and/or reviewing all activities for their assigned area of responsibility. Responsible for advising the Coach on the daily operation of their team to include reporting daily operational problems and needs to achieve goals and objectives of the Veterans Contact Center (VCC) VBA benefits programs as they relate to the VCC.

Under the supervision of the Coach, the incumbent leads individuals in performing the work of the Legal Administrative Specialist/Public Contact Representation (LAS/PCR) position. Exercises supervisory authorities and responsibilities, as delegated, involving work assignment and review, as well as the administrative and personnel management functions relative to the staff supervised. Duties include but are not limited to:

• Performs the administrative and personnel management functions relative to staff supervised.
• Observes workers' performance; demonstrates and conducts work performance critiques.
• Develops work improvement plans for the team, recommending personnel actions as necessary.
• Provides advice and counsel to employees related to work and administrative matters.
• Reviews and approves or disapproves leave requests to maintain appropriate staffing levels for the division.
• The incumbent ensures performance plans for all assigned employees are properly created and utilized.
• Utilizes the division's employee recognition and award program.
• Mentors team employees, addresses individual learning needs and effectively offers feedback to identify and correct deficient areas. Provides or arranges technical training necessary for the accomplishment of individual and team tasks.
• Resolves personnel complaints or disciplinary problems with assistance from the Coach and/or call center manager.
• Responds to calls transferred to the supervisory escalation queue or the Legal Administrative Specialist (Contact Representative) needs assistance in providing a response.
• Resolves calls received at this level by either answering the call immediately or by taking responsibility for "call back." But referring calls of greater difficulty/not easily resolved to the Coach.
• Inspires, motivates, and guides others toward goal accomplishment, coaches, mentors, and challenges subordinates.