Job Ref 54118Job Title: Distribution Security SupervisorGist/M&S Thornbury Bristol Payrate:13.66 per hr Monday to Friday 60 h.....
Job Ref 54118Job Title: Distribution Security Supervisor
Gist/M&S Thornbury Bristol
Payrate:13.66 per hr
Monday to Friday 60 hours per week
Reporting to Retail Operations Manager
• To protect our customer's property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI's) and any subsequent changes.• Delivering results that meet and / or exceed the Key performance indicators / Service Level Agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract.• To undertake additional training to ensure continuous self-development.• Service Supervisors will be responsible for the delivery of the contract services operation and their immediate shift and support forthcoming service from others.
Building Effective Teams • Being the Front-line Management's key point of contact and ensuring the Security team strives for and exceeds expectations on service excellence through first class management, leadership, customer focus and measured feedback, training, and development.
Drive for Results • To ensure that Mitie reacts efficiently and effectively in line with the SOP's set by the client and Mitie SLT.
Leadership Behaviours • To line manage an operational team, including subcontractors in delivery of the above ensuring the team deliver the service set out in the SOP's and site-specific instructions.
Influencing and building effective relationships • Foster and develop effective relationships with Gist and M&S and any other site-based contractor and other Mitie colleagues and having the one team approach. • Co-ordinate direct and sub-contract labour for optimum performance and to meet contractual requirements and obligations, with optimum cost to serve.
Decision Making • To ensure the Company Health & Safety policy is adhered to in line with the H&S Policy and requirements of the management system, including monitoring and reviewing.• To effectively make decisions when responding to serious incidents. • To effectively escalate when needed ensuring all information is correct and factual
Main duties• Leading and maintaining high standards and ensuing the service delivery to the M&S customer. • Attend client meetings when necessary. • Promotion of all Mitie service lines to deliver sustainable excellence and maximum efficiency.• Hold regular meetings to engage, motivate, and manage your team, developing and communicating the strategy. • Ensure all team members go through the Mitie Induction.• Support the Operations Managers with HR processes in accordance with Mitie policy and procedures.• Attend internal and external stakeholder meetings.• Accountable for performance of your site. • Create a professional working culture between employees, contractors, and clients, sharing best practice.• Coach and develop your team in all aspects of their role.• Attend client review meetings when necessary.• Comply with all Mitie policies and procedures.• Comply with all Mitie Health and Safety policies and procedures ensuring work is carried out in a safe manner.• To undertake additional duties in line with capabilities as required.• Any other reasonable management request. • Ensuring all the necessary training has been conducted and recorded correctly, including Security SIA licence, Site SOPS and ATCR documents. • To be aware of and ensure compliance with all aspects of policies and relevant legal and regulatory requirements as directed by the Security Account Manager and in accordance with UK Law and Guidance bodies.• Fully and satisfactorily complete all of the tasks and duties on site as defined within the published Assignment Instructions (AI's).• Proactively refer to and review the published Assignment Instructions, thus familiarising oneself with any changes in order to suggest additional amendments that will improve or enhance the current level of service.• To be compliant with Industry and Statutory Legislation (you are required to obtain a front-line licence in either Security Guarding or Door Supervision), which must be worn at all times whilst carrying out your duties. The Customer also requires a CCTV PSS SIA Licence. There are also additional courses that are contractually required.• Follow instructions and procedures appropriately without unnecessarily challenging authority.• Fully and satisfactorily complete all required competency training and E- learning participation.• To undertake additional training to ensure continuous self-development as directed by the Line Management.• Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development (MiReviews).
Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage.• Use common sense and initiative by immediately involving others if a situation appears to become threatening.• To maintain professional conduct in the face of difficult situations and challenging customers.• To ensure check calls are being carried out at the allocated time slot as stipulated in the Assignment Instructions (AI's).• To call emergency services and Communication Centre to report all incidents.Leadership• The Security supervisor will be responsible for the management of a team of officers on site. • They will aim to deliver a customer service-based security provision with professional presentation and positive attitude promoting team working skills. Going “the extra mile” and working to engender a culture based on integrity is vital.• They will be one of a team of supervisors who will communicate and hand over to each other across the shift pattern. They will deliver a positive customer service delivery whilst be responsible for and supporting an engaged team.• It is the expectation the Supervisors work together well as a team. Essentially between them, they will run the day-to-day security operation and have a hand in strategic and long-term planning of the security function on site, ensuring they and their team of officers are providing Reception, Control Room, Searching and patrolling duties to the client (supporting their Site Manager/ Line/ Operations Manager)• They operate with the (Site/ Line/ Operations) Managers faith and trust to deliver the best performance, operations and best decisions they can with the information and tools at hand, to deliver excellent service. That they champion the service delivery required on the contract and use and support Mitie policies and procedures to support.• The supervisors would act as point of contact to support client relations in the site managers absence during their normal working hours.• The supervisor will work alongside the team, managing their deployments and paid breaks.• Supervisors need to cultivate a working knowledge of the security operation. They will be expected to have working knowledge of the officers' roles/duties/tasks and be able to conduct searches, patrols and other such tasks to bolster their site operational knowledge and also to perform alongside their team as required. They will ensure first day induction, 13-week training and the Training Matrix are gotten up to date and that officers have signed off Risk Assessments and AIs appropriately.• They will ensure that training is delivered and to a high standard. Also ensuring all paperwork is updated and that Site Operating Procedures are adhered to.• They will be the experts on a number of on-site systems (once trained themselves). For example, CCTV, Access control. Supervisors will look to perform auditing and compliance checks on those systems as required.• They will develop a working knowledge of Workplace Plus and work to ensure their teams are rostered. If a blowout is recorded for the oncoming shift, they would support with calling to secure cover for that oncoming shift, working as part of a team. If unsuccessful, escalating to the Site Manager/ control to secure subcontractmanpower in a timely manner.• Supervisors will be expected to manage their team supportively, building strong positive relationships with their core team and the dedicated and Area Relief.• Supervisors will conduct Return to Works as part of the sickness and absence policies and any required Investigatory processes and support welfare manage their officers.• Praise the officers when they do good work and support the Mitie stars recognition program.Person Specification• Literate and numerate with a working knowledge of Microsoft Office packages - Outlook, Word, Excel
“Can do” approach - Good, strong positive temperament.• Flexible and adaptable• Open minded and open to re-invent systems and processes and propose/implement them after consultation ifthey are superior.• Good confident communicator - verbal and writtenHealth and Safety responsibilities• Always follow Group and company policies and procedures.• Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment.• Use all work equipment and personal PPE properly and in accordance with training received.• Report any issues or training needs to your Line manager and /or via your divisional incident reporting system;Information Security• Ensure compliance with Mitie's information security procedures in all activities.• Proactively identify and report security risks to your manager.• Report actual and suspected security incidents;NoteThis job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder's role and/or the needs of the business.At Mitie we know that ‘our diversity makes us stronger'. We're committed to creating a diverse and inclusive environment where our people can thrive and be their best every day. We are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal. We recognise the unique contributions that you can bring, and our people and customers thrive when we get this righ
