Job Description:-
Managing all helpdesk & surveillance functions tied to Enterprise business & support extending to communications & liaison with business counterparts & Enterprise customers. Expected to manage required communication levels to internal & external stakeholders
Ensuring customer satisfaction by maintaining key network KPI’s which directly impacts the Enterprise network’s reliability
Ensuring enterprise network growth by supporting delivery projects to gain more fixed enterprise customers and dominance by expanding network footprints
Ensuring technology development growth by supporting all fixed network projects to meet the evolving network technology and providing constructive inputs
Ensuring all network fixed enterprise complaint are managed and updated timely as per SLA
Ensuring all network detection are pro-actively notified timely as per SLA
Ensuring constant and reliable communications with Business Units to understand its needs which are unique to every customer and translate them towards the network’s outputs
Ensuring prompt and immediate response to stakeholders ie Service Managers, Account Managers & Network stakeholders
Job Requirements:-
Post Graduate Certificate/Diploma: Specialized in Electrical/Electronics/Communications
1 to 3 years in IT & Helpdesk environment
Proven experience as a helpdesk technician or other customer support role
Tech savvy with working knowledge of office automation products, databases, and remote control
Good understanding of computer systems, mobile devices, and other tech products
Ability to diagnose and resolve basic technical issues
Proficient in English
Excellent communication skills and writing skills.
Customer-oriented and cool-tempered
