Total 32 Information Technology job vacancies in Washington, Tyne and Wear, NE38 7SD

This position is located in our Global Investigations Division. As a Program Administration Specialist, you will:

• Provide a variety of administrative services in support of the Division's operations, which include budget, workload management, preparing travel requests, making reservations, submitting vouchers for reimbursement, and coordinating and prioritizing the calendars of Division leadership.
• Conduct research on a wide variety of programmatic and administrative issues, utilizing data from a variety of sources, including direct contacts with appropriate subject matter experts. Summarizes the findings in formats appropriate to the use. Based on the findings, recommends courses of action.
• Request input from and review materials submitted by the staff and external sources, and integrate the information based on knowledge of the Division's priorities, to ensure a wide variety of data is available to Division leadership and staff.

The Portfolio Management & Integration Team is responsible for providing integrated planning, requirements management, and program implementation management support to assist Air Traffic Organization (ATO) Service Units, and other FAA organizations with implementing and managing ATO services and infrastructure within the Service Areas. This includes the identification and management of the interdependencies between programs and projects at individual sites or groups of facilities.

The incumbent will perform multiple, varying, and complex assignments under the minimal direction of a manager, project/program manager, team leader, or more experienced technical specialist. Acts as principal technical specialist or as a project manager or team leader for large work activities. Applies experience and comprehensive technical knowledge of the NAS procedures, principles, infrastructure and/or facilities, operations and strategic management processes, as well as an understanding of new technologies and methodologies, to solve complex problems and develop improved technical processes or systems. Considers the objectives of the major
subdivision and LOB/SO when developing, integrating, and implementing solutions to diverse, complex problems. Assignments frequently require knowledge and experience working across functional and/or organizational lines.

The incumbent is a Portfolio Manager who performs ATO planning including communicating activities, milestones, and schedules to the team for a specific geographic area.

Provides decision makers at all levels with access to similar sets of information so they can make more coordinated implementation decisions. Serves as the Service Center focal point for the Technical Operations and Air Traffic Districts and advocates for field facility needs related to corporate investment projects.

Establishes internal FAA cross-functional teams for collaboration and to support the coordination and integration of requirements and projects originating from both internal FAA and external customers.

Develops integrated project portfolios including facilities and equipment (F&E), operations (Ops), and external stakeholder projects that impact the National Airspace System (NAS).

Performs routine analysis of project portfolios to identify integration opportunities, minimize cost, minimize system and operational impacts, and/or increase the effectiveness, efficiency, and throughput of project execution. Facilitates discussions with stakeholders to influence changes to their projects/programs that benefit the greater NAS.

Provides leadership, training, oversight and guidance to Integration Planning Specialists.

Defines, organizes, and assigns resources to accomplish organizational objectives. Allocates resources to accomplish large work activities within established schedules.

Contacts are internal and external. Often represents FAA as a senior technical point of contact on projects, programs and other work activities. Communicates results to all levels internally (within an LOB/SO or across LOB/SOs) and externally.

Broad policies and objectives provide general guidance for addressing issues, but allow considerable discretion to develop new and innovative approaches. Draws on experience to solve unusual problems and may create new solutions and policy interpretations as the situation requires.

Work is reviewed typically through status reports and at project completion, to ensure technical
compliance and alignment with the requirements of the project or other work activity. Work
activities typically impact directly on the objectives of one or more major subdivisions or LOB/SOs and may impact on the objectives of the FAA.

• You will use quantitative and qualitative techniques to evaluate and improve the Digital Technology and Information Technology (IT) processes.
• You will provide technical, analytical, and problem-solving skills to accomplish the duties and responsibilities associated with the position.
• You will independently respond to inquiries from all levels of management within the assigned area of responsibility concerning Digital Technology and IT support and the administration of management policies, employees, and programs.
• You will serve as a liaison to advocate for improvements and resolutions to technical software support issues.
• You will work to facilitate coordination and provide support to end users within the area of responsibility.
• You will provide reference, research and investigative requirements, initiate and complete solutions, and communicate the solutions to the end users and personnel at all levels of the area of responsibility.

If selected for this position, you will join a well-respected team in the Help Desk Section of the Information Technology Division, that is responsible for performing a variety of IT tasks associated with the day-to-day operations and administration of IT systems throughout the USAO-DC.

Typical work assignments will include:

- Implements Help Desk policies and procedures to provide office-wide IT customer support.
- Participates with the Help Desk team in managing the implementation of a myriad of routine and complex IT incidents reported by customers directly to the Help Desk Section.
- Provides IT customer support in troubleshooting, recovering, diagnosing, and resolving hardware/software problems in response to reported incidents by customers throughout the USAO-DC.
- Participates in the installation, configuration, upgrade and troubleshooting of commonly used hardware and software systems within the organization.
- Monitors functionality, security and integrity of Intranet/Internet services; and recommends instituting a rigorous content management plan to provide users with appropriate information in an effective manner.
- Providing Intranet/Internet services that optimize customer experiences; works with the division/section liaison(s) to ensure that web pages are kept up-to-date; and troubleshoots and resolves problems with the delivery of Intranet/Internet services.
- Implements policies and procedures to ensure information systems reliability and accessibility and to prevent and defend against unauthorized access to systems, networks, and data.

Responsibilities will increase and assignments will become more complex as your training and experience progress.

This position requires the ability to receive and retain a Top Secret security clearance with Sensitive Compartmented Information (SCI) clearance.

Please Note: The Help Desk provides on-call IT Specialists to provide coverage on Saturdays to assist with papering in D.C. Superior Court. Once training and experience has reached the necessary level, the incumbent will be placed in the rotation for Saturday coverage. Each IT Specialist may be required to work one Saturday per month.

If selected for this position, you will join a well-respected team in the Help Desk Section of the Information Technology Division, that is responsible for performing a variety of IT tasks associated with the day-to-day operations and administration of IT systems throughout the USAO-DC.

Typical work assignments will include:

-Implements Help Desk policies and procedures to provide office-wide IT customer support.
-Participates with the Help Desk team in managing the implementation of a myriad of routine and complex IT incidents reported by customers directly to the Help Desk Section.
-Provides IT customer support in troubleshooting, recovering, diagnosing, and resolving hardware/software problems in response to reported incidents by customers throughout the USAO-DC.
-Participates in the installation, configuration, upgrade and troubleshooting of commonly used hardware and software systems within the organization.
-Monitors functionality, security and integrity of Intranet/Internet services; and recommends instituting a rigorous content management plan to provide users with appropriate information in an effective manner.
-Providing Intranet/Internet services that optimize customer experiences; works with the division/section liaison(s) to ensure that web pages are kept up-to-date; and troubleshoots and resolves problems with the delivery of Intranet/Internet services.
-Implements policies and procedures to ensure information systems reliability and accessibility and to prevent and defend against unauthorized access to systems, networks, and data.

Responsibilities will increase and assignments will become more complex as your training and experience progress.

This position requires the ability to receive and retain a Top Secret security clearance with Sensitive Compartmented Information (SCI) clearance.

Please Note: The Help Desk provides on-call IT Specialists to provide coverage on Saturdays to assist with papering in D.C. Superior Court. Once training and experience has reached the necessary level, the incumbent will be placed in the rotation for Saturday coverage. Each IT Specialist may be required to work one Saturday per month.

Joining Customs & Border Protection will allow you to use your expertise in telecommunication principles, concepts and methods to support telecommunication systems and services. Apply for this exciting opportunity to strengthen Homeland Security by performing technical and analytical work pertaining to telecommunication systems, facilities, services and procedures.

This position starts at a salary of $87,230.00 (GS-12, Step 1) to $113,395.00 (GS-12, Step 10).

In this Telecommunications Specialist position, you will serve as an expert consultant in telecommunications technology, processes, and installation procedures, with the capability to not only troubleshoot complex issues, but design systems to improve communications for end users nationwide. Typical work assignments include:

• Participating in all phases of installation, troubleshooting, repair, redesigning, maintenance, and operational testing of telecommunications systems.
• Configuring and maintaining the telecommunications network to service applicable law enforcement mission applications such as intrusion detection systems, video surveillance systems, and the local area network (LAN) based upon a knowledge of both communications technology and the operational needs of the end user.
• Preparing feasibility and suitability studies on new and existing telecommunications technology to support mission needs of border patrol agents and mission support staff.
• Designing, coordinating, and conducting a variety of technical evaluations on a wide range of voice communications systems, data communications systems, video surveillance, sensor intrusion systems, networks, and facilities.
• Maintaining proficiency regarding technological advancements and current rules and regulations through attendance of seminars, conferences, service-sponsored training, self-initiated training programs, and frequent review of manufacturer's publications and technical manuals.

Joining Customs & Border Protection will allow you to use your expertise in telecommunication principles, concepts and methods to support telecommunication systems and services. Apply for this exciting opportunity to strengthen Homeland Security by performing technical and analytical work pertaining to telecommunication systems, facilities, services and procedures.

This position starts at a salary of $87,230.00 (GS-12, Step 1) to $113,395.00 (GS-12, Step 10).

In this Telecommunications Specialist position, you will serve as an expert consultant in telecommunications technology, processes, and installation procedures, with the capability to not only troubleshoot complex issues, but design systems to improve communications for end users nationwide. Typical work assignments include:

• Participating in all phases of installation, troubleshooting, repair, redesigning, maintenance, and operational testing of telecommunications systems.
• Configuring and maintaining the telecommunications network to service applicable law enforcement mission applications such as intrusion detection systems, video surveillance systems, and the local area network (LAN) based upon a knowledge of both communications technology and the operational needs of the end user.
• Preparing feasibility and suitability studies on new and existing telecommunications technology to support mission needs of border patrol agents and mission support staff.
• Designing, coordinating, and conducting a variety of technical evaluations on a wide range of voice communications systems, data communications systems, video surveillance, sensor intrusion systems, networks, and facilities.
• Maintaining proficiency regarding technological advancements and current rules and regulations through attendance of seminars, conferences, service-sponsored training, self-initiated training programs, and frequent review of manufacturer's publications and technical manuals.

This permanent position is eligible for 100% local telework.

Articulates and communicates to project teams the assignments, projects, problems to be resolved, actionable events, milestones, and issues, and sets deadlines and time frames for completion. When applicable, coordinates implementation of the projects and work relationships with relevant areas of the Library. Ensures consideration of whether the Library and external organizations can support the proposed projects or activities.

Uses the Project Management Life Cycle (PMLC) methodology (including project integration, planning, communications management, scope management, time management, cost management, quality control, HR management, risk management, and procurement management) and Systems Development Life Cycle (SDLC) best practices; creates Work Breakdown Structures (WBS), GANTT charts, and performance measurements; and manages work through all SDLC phases (including system concept development, planning, requirements analysis, design, development, integration and test, implementation, operations and maintenance, and disposition phases).

Leads and coordinates project activities with project team members. Facilitates project communications. Leads and oversees complex projects and identifies dependencies between projects. Develops PMLC and SDLC documentation.

Develops and maintains project schedules and identifies dependencies and the critical path within IT project tasks affecting project milestones and goals. Conducts risk management and develops mitigation and contingency plans needed to keep projects on track. Works with others to plan, baseline, and update IT project plans to control costs and meet scheduled deadlines.

Makes adjustments to accomplish the workload in accordance with established priorities. Schedules and conducts regular project team meetings; ensures team members are aware of and participate in project planning activities to achieve team goals and objectives. Prepares and delivers periodic progress reports. Regularly develops, updates, and compiles individual and team performance metrics.

Tracks application design and delivery status through the life cycle stages, ensuring business needs are satisfied. Interviews stakeholders to clarify project scope and identify assumptions and constraints. Identifies, distributes, and balances workload and tasks among project team members in accord with established workflow, skill levels, and/or occupational specializations.

Participates in IT PMO policy and process development, including development and preparation of PMLC and SDLC workflow diagrams, process write-ups, templates, and samples.

Conducts and/or oversees project process and deliverable quality reviews and audits. Provides peer reviews, mentorship and training to other Library Project Managers

Provides project portfolio reporting and analysis, including preparation of PMO project portfolio reports, review of project and portfolio performance metrics, and formulating project portfolio recommendations based on overall project and portfolio performance. Facilitates Project Portfolio Review meetings.

Provides PMO-related communications to stakeholders and updates PMO websites to reflect current PMO processes and resources. Maintains Project Management Office database to ensure project data is kept current.

Works with the IT Project Management Officer, IT Steering Committee, IT Investment Management Portfolio Officer, Enterprise Architecture, OCIO Management, Security, Contracts, and other Library stakeholders to ensure PMO processes are in alignment with other related Library-wide processes and provide necessary process inputs and outputs.

Collaborates with internal and external stakeholders, business analysts, IT specialists, contractors, and others to identify and capture user requirements and expectations at the Service-wide and division/office levels. Leads multidisciplinary teams of government employees and contractors to synthesize, clarify, define and document business requirements and processes. Evaluates requirements and processes, and recommends feasible solutions.

Participates in IT strategic planning efforts. Monitors usage statistics, identifies trends and patterns, analyzes best value propositions, and recommends enhanced or new IT solutions. Leads analytical efforts on special projects to improve operating efficiency from business and technical perspectives. Develops reports, feasibility studies, and briefings on specific IT issues.

Duties include, but may not be limited to the following:

• Providing direct technical and administrative supervision to employees.
• Responsible for ensuring that employees are efficiently and effectively accomplishing quality work that is compliant with regulatory requirements and procedures, TJC standards, laws, and VHA C&P policies and requirements, as well as assuring implementation and accomplishment of the goals and objectives of the C&P Program.
• Identifying and presenting to leadership the resources necessary for accomplishing the mission and function of the facility's C&P program.
• Providing guidance to local leadership and C&P employees on all matters pertaining to the facility's C&P program.
• Attending committee meetings and presents providers' credentials, clinical practice histories and red flags.
• Serving as the primary consultant for the facility's C&P program; analyzes program audit results; interprets facility quarterly report card data; researches provider credentialing requirements; and identifies potential privileging issues.
• Coordinating with Service Chiefs and service level administrative teams for annual Committee(s) review of clinical privileges and scope of practice.
• Serving as the Point of Contact (POC) and SME (Subject Matter Expert) for credentialing updates,
• Human Resources, providers and hiring services.
• Monitoring and auditing the VAMC C&P program utilizing VetPro reports, mandatory auditing and reporting tools.
• Ensuring national level reporting requirements are accurately completed including, but not limited to, quarterly security reports, quarterly accuracy certification of the Our Provider's website, and accuracy of the VA/DoD shared provider registry.
• Monitoring C&P program resources to ensure programs are appropriately staffed.
• Serving as a liaison and partner with Human Resources Service programs for common program goals and issues including, but not limited to, provider onboarding, provider exit reviews and assessments, privileging actions, and guidance related to clinical performance concerns.
• Responsible for ensuring quality assurance in the facility's C&P program; applying organizational and system-wide strategies for continuous quality improvement as they relate to C&P processes and procedures.
• Serves as the administrator for the National Practitioner Data Bank, Federation of Medical Boards, and Our Providers Database.

As the federal agency whose mission is to ensure the fair and impartial administration of justice for all Americans, the Department of Justice is committed to fostering a diverse and inclusive work environment. To build and retain a workforce that reflects the diverse experiences and perspectives of the American people, we welcome applicants from the many communities, identities, races, ethnicities, backgrounds, abilities, religions, and cultures of the United States who share our commitment to public service.

The duties and responsibilities of this Information Technology (IT) Specialist GS-2210-14 position include but are not limited to:

• Work independently to perform requirements analyses, technical research, create project plans and documentation, and execute a broad range of complex IT projects and related duties.
• Responsible for and/or assists in the monitoring, evaluation, maintenance, remediation, and support of USTP IT systems and infrastructure, as assigned.
• Prepare recurring and/or ad hoc reports; prepares statistical reports, technical and operational assessments, incident reports, proposals for improvements, and formal technical Change Requests.
• Act as an IT liaison for field office and facilities relocations and special projects. Provides technical guidance and recommendations for equipment, network, and other IT requirements.
• Responsible for providing highly responsive and comprehensive end user support, typically addressing the more complex and/or sensitive issues that are escalated to him/her from Help Desk personnel.