Can you make a difference? Do you enjoy helping people solve problems?
Ifyou’rea motivated individual with a ‘can do’ attitude, strong attention to detail, the ability to work under pressure in a fast-paced support environment, a passion for learning andpossessexcellent communication and customer service skills – then we just might have the perfect opportunity for you.
We believe technology and innovation will drive the way care is delivered in our community, and we are committed to using technology to engage with patients.
We’relooking for someone to join the first line team within our clinical application support service.
Theposition is based at our Bath Road office in Reading, the application support deskoperatesfrom 08:00 – 17:00 Monday to Friday and first line staffwillwork a shift pattern to cover this period.
This isa great opportunityfor a junior IT analyst or administrator to gain experience and grow within a forward-thinking organisation.
Main responsibilities will include, but are not limited to:
• Working harmoniously,effectivelyand efficiently within a team and as part of a wider service delivery function
• Taking calls from userswho are experiencingissueswith clinical applications.
• Providing smartcard registration and support service.
• Providing support to customersvia telephone, email, MS Teams and in person.
• Ensuring all issues are logged on the support desk system with detailed andaccurateinformation.
• Responding to and resolving reported issuesin a timely manner
• Escalating complex issues to the System Admin team.
Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated ‘outstanding’ by the CQC, we’re committed to providing the best possible care to people across Berkshire.
We value diversity and are proud to be a Stonewall Top 100 Employer.We work hard to create an inclusive environment where you’ll be supported by friendly and professional colleagues to flourish.
Our values at Berkshire Healthcare:
• Caring for and about you is our top priority
• Committed to providing good quality, safe services
• Working Together with you to develop innovative solutions
We welcome people who share these values to come and work for us.
Benefits of working for us include:
• Flexible working options to support work-life balance.
• 27 days’ annual leave rising with service + opportunity to buy and sell
• Generous NHS pension scheme
• Excellent learning and career development opportunities
• ‘Cycle to Work’ and car leasing scheme
• Access to a range of wellbeing tools and services
• Discounts at hundreds of popular retailers and restaurants
• Staff networks for race, diversity, disabilities and armed forces community to support equality
• Generous maternity, paternity, adoption and special leave.
• Free parking across Trust sites
The “must haves” for this role:
1. At least 1 year’s experiencein an IT/Application Support or Technical Customer Service role.
2. Excellent communication skills. Able to convey technical issues to a non-technical audience.
3. Ability to work under pressure and to deadlines and deliver objectives.
4. Ability toworkeffectively as part of a team andonyourownto achieve service KPIs.
Please see the job description and person specification for further information about what the job entails and therequirements for the role.
Please note that due to the nature of our service, this position is not suitable for remote working.
Ifyou’resomeone who shares our passion for excellence and care, joinus andlet’sbe outstanding together.
We welcome a conversation about any questions you may have. Pleasedon’thesitate to call:David Rowe on0776 876 3270or email:david.rowe@berkshire.nhs.ukwho’llbe delighted to help.
We are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics. Reasonable adjustments will be made for disabled applicants whererequired.
This advert closes on Tuesday 21 May 2024
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to
Disability Confident.