INFORMATION TECHNOLOGY SPECIALIST (CUSTSPT)
3 days ago
You will coordinate and manage the procurement, delivery, and life-c.....
- You will coordinate and manage the procurement, delivery, and life-cycle management of Communications and Information Systems (CIS) hardware and services in support of staff member technology requirements and requests for services.
- You will consult with customers to analyze and translate functional needs and issues.
- You will perform analysis of requirements and work methods to identify efficient and effective solution recommendations and alternative approaches or modifications.
- You will consult with Customer Technical Representatives (CTRs) and service providers to maintain advances in CIS services and to identify and/or develop nonstandard solutions to support complex end-user CIS requirements.
- You will manage the Telephone/Communications Service Request (TSR/CSR) and delivery process.
- You will apply customer service and customer support principles and methods through oral and written communication techniques.
- You will prepare and maintain required systems configuration, certification and accreditation documentation.
- You will serve as the serves as the Website, Portal, and Share Drive administrator.
Starting at $66,732 Per Year (GS 9)
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