Total 108 Senior Executive level Information Technology job vacancies in Gurgaon, India

Summary

At specialized we are committed to innovate and provide the best performance bicycle that benefit and improve our riders supporting our purpose to pedal the planet forward and contribute toward green environment. To strengthen our newly setup e-Bike electronics team in Singapore who working closely with team based in Europe, we are seeking for experience and passionate principal Electronics Hardware engineer that would be great if obsessed specifically with development of bicycles or electric mobility solution. In this role you will be at the forefront of designing, prototyping, integrating and verifying solutions for state-of-the-art electronics hardware for e-Bike system consist of HMI/User interface, LED light, Motor drive, BMS, etc.

How you will make a difference

*Proven track record in design, simulate and verifying circuitry or electronics hardware system solution which able to meet its safety, thermal, performance and compliance to regulatory requirement.

*Executing and delivering electronics HW design & development tasks started from development kit evaluation, circuit design & simulation, Circuit layout follow by releasing documentation for prototyping (Gerber , Bill of Material ) and testing

*Having a good understanding of Electronics manufacturing and supplier ecosystem

*Proactively identify technical risks within projects, knowhow about dFMEA, dFM and ability to influence engineering teams in their resolution.

*Responsible and Involve in the entire life cycle of multiple related complex electronics modules and systems, including collaboration with embedded software team, manufacturing test/verification methodology, documentation, design, testing, maintenance, and result tracking.

What do you need to win

*Master or Degree in Electronic/Electrical or related fields

*Minimum 6 years of proven work experience & preferably working in R&D organisation of consumer electronics, white goods, automotive product.

*Singaporean or Singapore PR candidate would be priority.

*Proficient in simulation, schematic capture and PCB layout tools, such as OrCAD, Altium Designer, FloTherm, ANSYS ICE pack, SIMETRIX or LT SPICE.

*Practical hands-on and extensive experience with analog & digital electronics, power electronics, embedded system-based electronics circuit, BLDC Motor, battery BMS, several type of sensors, peripheral interfacing standard, cable assemblies and Display technology.

*Good knowledge on standard such as IEC6100 EMC test suite, IEC60335, IPC A-6100 and IPC A-6200. EPAC EN15194, UL 2849 knowhow would be desirable

*Broad knowledge of state-of-the-art components, lab tools, and electronics CAD products is required.

*Knowledge of JIRA/Confluence or knowledge in similar Agile Project Management tool

*Ability to multitask effectively among different projects in a fast-paced environment.

*Effective communication skills, with the ability to articulate complex technical concepts to both technical and non-technical stakeholders.

*Independent, Integrity and self-driven with a strong focus on results to ensure that the whole team succeeds in its goals.

*Excellent English skills (written and spoken)

Nice to Meet You! We are Ascenda

Ascenda is a global fintech company that powers the growth of financial institutions and merchants with one-stop effortless rewards infrastructure. Our clients range from classic top-tier brands such as HSBR, American Express, Capital One and Barclays, to fast-growing challengers like Robinhood, Brex and Virgin Money.

Our SaaS rewards platform is the world's most powerful human incentive engine and enables brands to build deeper connections with billions of customers worldwide. It combines a global marketplace of valuable merchant content with a data-driven loyalty core that enables financial services companies to power up world-class premium rewards propositions at speed with ease. If you've ever redeemed credit card points for frequent flyer miles, chances are this was powered by Ascenda!Ascenda's products are rooted in beautiful design, exceptional customer value and delightful ease of use. Our technology-first approach and unique global content network set us apart from other loyalty companies.Ascenda was founded in 2014 and today employs 200 people across 20 countries.

Our team is as globally diverse as our clients our CEO is based in New York, our CPO in Seattle, CFO in Boston, Head of Client Success in Sydney and our CTO in Singapore.

Join us as a Senior SDET!

We are looking for an experienced and highly motivated Senior Software Development In Test Engineer to help drive the automation testing efforts in our dynamic and innovative team. As a Senior SDET, you will play a critical role in ensuring the delivery of high-quality software products by developing and maintaining robust and scalable automation frameworks. Your expertise in automation testing methodologies, tools, and best practices will be instrumental in identifying opportunities for test automation, continuous improvement, and optimizing our QA processes.If you are passionate about quality assurance, possess strong leadership skills, and have a proven track record of delivering successful automation solutions, we invite you to join us in shaping the future of our software development lifecycle.

Your Impact:

Test Automation Development:

• Design, develop, and maintain robust, scalable, and efficient test automation frameworks (e.g., Selenium, Appium, JUnit, TestNG)
• Write and execute automated test scripts using various testing tools and frameworks Integrate test automation into CI/CD pipelines to ensure continuous testing and delivery.

Test Planning and Execution:

• Collaborate with cross-functional teams to define test strategies, test plans, and test cases based on requirements and design specifications.
• Perform manual and automated testing of web, mobile, API and Data integration layer applications as needed.

Performance and Load Testing:

• Develop and execute performance, load, and stress tests to identify potential bottlenecks and ensure system reliability.
• Use tools like JMeter, LoadRunner, or similar to simulate real-world usage and assess system performance under different conditions.

Quality Metrics and Reporting:

• Monitor and report on test coverage, defect density, and other key quality metrics; continuously evaluate and improve the effectiveness of test automation and processes.

Mentorship and Leadership:

• Provide guidance and mentorship to junior SDETs and QA engineers.

Who You Are

Experience:

• 5+ years of experience in software development, with a focus on test automation and quality assurance.
• Strong programming skills in one or more languages such as Java, Python, C#, or JavaScript.
• Hands-on experience with test automation tools and frameworks (e.g., Selenium, Cypress, Appium).
• Experience with CI/CD tools (e.g., Jenkins, CircleCI, GitLab CI) and version control systems (e.g., Git).

Technical Skills:

• Deep understanding of software testing principles, methodologies, and best practices.
• Experience with API testing tools like Postman, RestAssured, or similar.
• Familiarity with performance testing tools such as JMeter, LoadRunner, or Gatling.

Soft Skills:

• Strong leadership abilities and a proactive approach to problem-solving.
• Strong alignment with Ascenda's core values of growth mindset, hands-on ownership, supportive collaboration and radical simplicity

Why Join Ascenda?

Ascenda offers the unique opportunity to lead in the fintech innovation space, shaping the future of rewards program. Wa are passionate, we keep things simple, we focus on results, we work together and we innovate!

Ascenda is an equal opportunity employer, committed to a diverse and inclusive workplace. We thank you for your understanding that only shortlisted candidates will be contacted for interviews.

You will be responsible for developing, implementing and maintaining IT applications systems as well as software development. You will understand Agile principles, DevSecOps, Microservices and Cloud-based technologies and you will lead projects to identify and explore suitable technologies and solutions, as well as designing IT application architectures to meet organizational needs.


Requirements:
• Tertiary Qualification in IT, Computer Science, Engineering or related discipline
• Attention to detail with strong analytical, conceptualisation and problem solving skills
• Ability to work collaboratively in a cross-functional team. Customer oriented with the ability to understand business needs.
• Candidates with more experience might be considered for more senior roles
• Good knowledge of applications/system architecture/ developments and implementation
• Strong communication and presentation skills with the ability to influence different stakeholders

Job Title: Senior Supervisor

Salary Range: SGD 4100 - 5500

Job Type: Full-time

About Us:

We are a dynamic and growth-oriented company seeking an experienced and skilled Senior Supervisor to join our team! As a Senior Supervisor, you will play a vital role in leading our team to achieve exceptional results and driving business success.

Responsibilities:

- Supervise and lead a team of staff to achieve departmental goals and objectives

- Develop and implement strategies to improve productivity, efficiency, and quality

- Monitor and control expenses to ensure cost-effectiveness

- Ensure compliance with company policies, procedures, and industry regulations

- Foster a positive work environment and promote employee engagement

- Analyze data and provide insights to inform business decisions

Requirements:

- At least 4-8 years of supervisory experience in a related field

- Strong leadership, communication, and problem-solving skills

- Proven track record of achieving results and driving team performance

- Ability to work in a fast-paced environment and adapt to changing priorities

- Relevant tertiary education and qualifications

What We Offer:

- Competitive salary package (SGD 4100 - 5500)

- Opportunities for career growth and professional development

- Collaborative and dynamic work environment

- Comprehensive benefits package

How to Apply:

If you are a motivated and experienced professional looking for a new challenge, please submit your resume and cover letter to [insert contact email or link to application portal]. We look forward to hearing from you!

Summary of Job Description

Senior Application Specialist plays a crucial role in providing overall support to the Hospital Information System (HIS) and its integration with other clinical & business systems by providing in-depth technical skills to analyse, evaluate, propose and implement total solutions to achieve business objectives.

To collaborates closely with stakeholders (users, internal IT teams and management) to ensure workplaces operational effectiveness and efficiency.

In escalated situations, Senior Application Specialist handles user’s inquiries and concerns to maintain good relationships and strive for excellent user experiences.

Key Responsibilities

1. Collaborate with business users to gather, define and analyse requirements. Recommend and/or design technical solution for business requirements (including providing the necessary configuration setup), hands-on deployment and document the overall solution / workflow.

2. Work closely with vendors to test and validate their delivery as well as support business users in the User Acceptance Test.

3. Manage the end-to-end project implementation together with internal and external teams, i.e: Business Users, IT-PM, Infrastructure, Infor Security, Vendors.

4. Provide 24x7 production support and troubleshooting together with internal and external users and vendors when required.

5. Undertake ad-hoc assignments and responsibilities that may be assigned from time to time.

· Self-driven individual who is able to work independently as well as in a team.

Requirements

· Degree in Computer Science, Software Engineering, Management Information Systems or equivalent.

· Having 4 or more years of hands-on working experience in a system / application analyst or similar role, preferably in the healthcare industry.

· A self-starter who is assertive, independent and can work on multiple concurrent projects.

· Able to handle multiple simultaneous tasks and to prioritise multiple requests.

· A service-oriented team player with keen eye on details and able to communicate both verbally and in writing with various groups.

· Initiates discussions with users or external groups to resolve issues.

· Successful track record in project management, user and vendor management.

· Understanding of an EMR application and workflow will be an added advantage.

· Strong communication skills.

· Good problem-solving skills and ability to make informed decision.

· Self-driven individual who is able to work independently as well as in a team.

· Hands-on experience with Structured Query Language (SQL) would be advantageous.

· Proficiency in data analytics would be preferred.

· Experience in Azure, Power BI, Tableau, Python, R and AI/ML, would be an added advantage.

Job Overview:

We are seeking a full time, energetic and driven candidate to fill our opening for Senior Energy Engineer, based in Singapore.

Job Responsibilities:

· Be part of the Energy Management & Solution team.

· Manage and work on Energy Audit / Energy Assessment / Energy Retrofitting, Contracting and Improvement projects.

· Conduct site-walk and gap analysis to determine necessary upgrades and improvement to achieve the desired energy & water savings.

· Conduct energy audit on building services (Level 1 – Level 3) to evaluate their performance and determine necessary upgrading measures.

· Conduct energy audit / verification on existing chilled-water plant and air-side system to verify the performance of the permanent measurement instrumentation and operating system efficiency.

· Conduct energy efficiency assessment on industrial facilities plants and infrastructures to identify potential energy improvement opportunities.

· Perform M&V and BMS trending data collection and analysis to identify building & chiller plant operation characteristics, performance, and areas of potential improvement & energy savings.

· Manage and perform on-site sensors verification, setting up of M&V instruments (such as power meter, temperature sensor, flow meter, etc) for energy audit / verification purposes.

· Prepare gap analysis and energy audit / assessment report according to templates and standards, for timely delivery and closure of the gap analysis and energy audit / assessment reports.

· Review and advise on energy & water savings strategies for building undergoing energy efficiency retrofits.

· Involve in energy efficiency & energy consumption analysis and benchmarking.

· Involve in water efficiency & water consumption analysis and benchmarking.

Requirements:

· Candidate must possess a Professional Degree in Engineering (Mechanical or Electrical or Chemical) or equivalent.

· Preferably engineer specializing in Engineering – Mechanical / Electrical / Chemical.

· Possess a Singapore Certified Energy Manager (SCEM) accreditation is a must.

· At least 3-5 years of working experience in Energy Audit, Energy Assessment, or similar industry.

· Prior working knowledge of ACMV, Mechanical & Electrical designs in Commercial Buildings or Industrial Facilities Plants is a plus.

· Prior working experience of Facilities Management in Industrial Facilities Plants or related is a plus.

· Familiar with ASHRAE Level 1, Level 2 and Level 3 Energy Audit will be added advantage.

· Familiar with Energy Efficiency Opportunities Assessment (EEOA) reporting for industrial facilities plants and infrastructures will be added advantage.

· Effective interpersonal, communication, multi-tasking, and time management skills.

· Team player with the ability to work as a team, willing to learn, contribute ideas and assist team member with tasks/duties, when required.

· Good analytical skills with the ability to analyse building or industrial services plant and chilled-water plant operational data.

· Broad based experience of computer systems and MS Office applications.

We regret that only shortlisted candidates will be contacted.

We are a company incorporated in Singapore with regional offices and projects. The company provides simulation services in the Environmental, Construction, Turbomachinery, etc industries. We are expanding and are looking for candidates with an inquisitive mind, passion for engineering and programming, and deft hands working with simulation software.

Executive Engineer (CFD)
(Singapore - Central)

Responsibilities:

· To use Computational Fluid Dynamics (CFD) software in building performance simulation for applications such as natural ventilation, wind-driven rain, ACMV, etc.

· To prepare 3D model, simulation set-up as well as post-process as part of the CFD analysis process.

· To liaise with clients to understand simulation requirements and deliverables.

· To perform technical research, gather information and develop appropriate simulation methodology.

· To prepare technical reports for presentation to clients, fellow team members, etc.

Requirements:

· Candidate must possess at least a Degree in Mechanical Engineering, Building Services, Building Science or equivalent.

· Good understanding of building physics, fluid dynamics, thermodynamics, and heat transfer.

· Good understanding of physics, principles, and applications of CFD with commercial CFD software, experience in using Star-CCM+ or OpenFOAM will be an advantage.

· Candidates with prior relevant experience will be considered for the senior position.

Positions available for Executive / Senior Engineer to be based in Singapore. Immediate vacancies available. We regret that only shortlisted candidates will be contacted.

We are seeking a highly skilled and experienced Senior Full Stack Developer to join our team. We pride ourselves on our commitment to excellence, creativity, and cutting-edge technology. As we continue to expand our digital presence, we are seeking a talented Full

Stack Developer to join our team and help us deliver exceptional user experiences. This

position plays a crucial role in supporting our new R&D team and driving product evolution

development initiatives.

As a Senior Full Stack Web Developer, you will be responsible for designing, developing, and

maintaining user-friendly web interfaces that meet the needs of our clients and enhance their online presence. You will collaborate closely with our UIUX team and back-end development teams to ensure seamless integration of front-end elements with back-end functionality.

Key Responsibilities:

1. Develop and maintain Single Page Applications (SPAs) using Angular or React.js with

NodeJs, and Typescript.

2. Utilize web bundle tooling, particularly Webpack, to optimize web application performance and bundle assets efficiently.

3. Integrate web applications with RESTful APIs, GraphQL, and third-party APIs to

enhance functionality and user experience.

4. Implement server-side development using .NET Core to build robust APIs.

5. Experience with Azure cloud services such as Azure AD B2C, Azure Container

Registry (ACR), Azure Container Services, Azure Container App Instance, Azure App

Service, and Azure DevOps.

6. Design and development experience with relational database management systems

(RDBMS) including MS SQL or PostgreSQL.

7. Familiarity with event-driven architecture using messaging systems such as

RabbitMQ, Azure Service Bus or similar.

8. Experience with user authentication and authorization mechanisms, such as OpenID,

OAuth and JWT.

9. Write automated unit and integration tests using Jest, Jasmine, MS Test, NUnit, XUnit

or similar to ensure code reliability and maintainability.

10. Containerize web applications using Docker to facilitate easy deployment and

scalability.

11. Collaborate closely with UI/UX designers to convert Figma designs into HTML assets,

ensuring seamless integration of design elements.

12. Work collaboratively with technical teams, including architects and other developers,

to deliver high-quality solutions.

13. Write secure code following best practices and security guidelines.

14. Experience with version control systems, such as Git, and branching strategies.

15. Implement Continuous Integration and Continuous Deployment (CI/CD) pipelines to

automate the build, test, and deployment processes.

Good to Have:

1. Experience working with Kubernetes orchestration for managing containerized applications.

2. Proficiency in load testing techniques to scale web applications effectively.

3. Knowledge of security testing methodologies including Vulnerability Assessment and

Penetration Testing (VAPT).

4. Experience with mobile development would be an added advantage.

Qualifications:

• Bachelor's degree in Computer Science, Engineering, or a related field.
• Minimum of 3-4 years of experience in full stack development.
• Proven track record of successfully delivering complex, enterprise-level solutions.
• Experience in Finance or HR solutions systems will be considered an added advantage.
• Experience in Agile/Scrum methodologies and iterative development practices.
• Demonstrated leader skills with the ability to lead and coordinate cross-functional teams.

Soft Skills:

• Excellent leadership, communication, collaboration, and presentation skills, with the ability to effectively interact with stakeholders at all levels.
• Strong problem-solving and analytical abilities.
• Ability to prioritize tasks and work in a fast-paced environment.
• Demonstrated ability to lead and motivate teams towards achieving project goals.
• Passion for learning and self-improvement, with a proactive attitude towards staying updated on emerging technologies and industry trends.
• Strong problem-solving skills and attention to detail, with the ability to debug and troubleshoot complex issues effectively.

Additional Information:

• This is a full-time position based in Singapore.
• Competitive salary and benefits package offered.
• Opportunity to work on cutting-edge projects with a talented and dynamic team.

Application Instructions: To apply, please submit your resume along with a cover letter

highlighting your relevant experience and why you are interested in this position to

rudolphjose.razul@timesoftsg.com.sg, marcus.voon@timesoftsg.com.sg and

jack.liaw@timesoftsg.com.sg

JOB OVERVIEW

We are looking for an individual who is customer-centric, aggressive, result driven and highly motivated. The Sales Executive has the ultimate responsibility for planning and implementing sales, marketing, and product development programs for both existing and new products. If that sounds like you, join us!

DUTIES & RESPONSIBLITIES

• Identify new potential customer and develop new business opportunity by researching and analysing sales options, and follow up with all avenues to grow our business.
• Conduct sales presentation and product demonstration.
• Preparation of sales proposal and quotation to channel partners.
• Responsible to take part in product-focused exploration and work closely with the product and engineering team.
• Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements.
• Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors.

QUALIFICATIONS AND REQUIREMENTS

• Candidate must possess at least a Diploma or degree in business/marketing/computer science or any related field.
• At least 1-2 years of working experience in property and car park management preferred.
• Passion for residential and commercial property and car park management.
• Creative, resourceful, self-motivated and able to work under pressure.
• Prior marketing or sales experience in IT industry will be a big plus.
• Excellent communication skill and outstanding negotiation skill.
• Proficient in Microsoft Office (Word, Excel and PowerPoint) are required

JOB OVERVIEW

We are looking for an individual who likes challenges, is detailed-oriented and gets satisfaction from taking ownership of his/her work. The Project Executive has ultimate responsibility for the project and ‘owns’ the Business Case throughout the life of the project. If that sounds like you, join us!

DUTIES & RESPONSIBLITIES

· Prepare resources for Projects and complete all reporting in accordance with the timeline and Project policy.

· Responsible for implementation and tracking development schedules to ensure the project is delivered on time and within the budget.

· Plan and utilize resources to maximize efficiency and effectiveness.

· Working closely with Project Consultants to assist in every step of implementation.

· Monitor short and long-term projects.

· Design management standards for various business units and prepare training programs for project handovers.

· Maintain all system protocols according to requirements.

· Conduct sales meetings with potential clients and prepare proposals and presentations.

· Understand clients’ needs and proactively look out for business opportunities.

QUALIFICATIONS AND REQUIREMENTS

· Candidates must possess a Degree in Computer Science/Information Technology or related field.

· IT professionals with at least one (1) year experience in Software Implementation/Project Management preferred.

· Experience in handling software application projects.

· Familiar with Project Management methodologies.

· Strong understanding of web development, UX/UI, cross-browser compatibility, general web functions and standards.

· Knowledgeable in relation database systems and web application development.

· Possess strong written, oral communication and problem-solving skills.

JOB OVERVIEW

We are looking for a Customer Support (Support Software) who is passionate about creating memorable and remarkable customer experiences. The candidate should be someone who is customer-centric and possess a service mindset. We identify and nurture "best-fit candidates" that are we believe can grow alongside the company.

DUTIES & RESPONSIBLITIES

• Handle customer’s queries, service requests and sales enquiries.

• Manage customer issues and ensuring timely resolution.

• Manage customer requests and enquiries through various media.

• Obtain and maintain records of contacts, accounts and orders.

• Issuing cheque payments, purchase orders (PO), delivery orders (DO), credit notes and follow-up regarding any

incoming collections.

• Prepares Sales Quotations and Delivery Orders.

• Perform any others ad-hoc duties & responsibilities as assigned.

• Handling of any incoming & outgoing daily mails and calls.

QUALIFICATIONS AND REQUIREMENTS

• Candidate must possess at least a Diploma or Professional Certificate in Service Management/Accounts or related field with a minimum of 1 to 2 years relevant working experience preferred.

• Fresh graduates in related fields will also be considered.

• Proficient knowledge in Microsoft Office (Word and Excel) and use of accounting software.

• Good interpersonal and time management skills.

• Independent, meticulous and responsible with good working attitude.

JOB OVERVIEW

We are looking for an individual who is customer-centric, aggressive, result driven and highly motivated. The Sales Executive has the ultimate responsibility for planning and implementing sales, marketing, and product development programs for both existing and new products. If that sounds like you, join us!

DUTIES & RESPONSIBLITIES

• Identify new potential customer and develop new business opportunity by researching and analysing sales options, and follow up with all avenues to grow our business.
• Conduct sales presentation and product demonstration.
• Preparation of sales proposal and quotation to channel partners.
• Responsible to take part in product-focused exploration and work closely with the product and engineering team.
• Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements.
• Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors.

QUALIFICATIONS AND REQUIREMENTS

• Candidate must possess at least a Diploma or degree in business/marketing/computer science or any related field.
• At least 1-2 years of working experience in property and car park management preferred.
• Passion for residential and commercial property and car park management.
• Creative, resourceful, self-motivated and able to work under pressure.
• Prior marketing or sales experience in IT industry will be a big plus.
• Excellent communication skill and outstanding negotiation skill.
• Proficient in Microsoft Office (Word, Excel and PowerPoint) are required

We are looking for Senior Technical Services Analysts for Epic’s software in connection with the implementation and maintenance of Epic’s integrated suite of healthcare software for its customer in Singapore. Duties will include providing assistance to our customer(s) related to the operation of their relevant Epic software application(s) and underlying IT infrastructure. This assistance may take place during the course of the software implementation or on an ongoing basis for live customers. Specifically, it may include: answering technical questions relating to customers’ software and/or operating systems; providing configuration or infrastructure analysis and recommendations; proactively monitoring customer systems; making optimization recommendations; planning for upgrades and feature deployments; overseeing testing; diagnosing, isolating, and resolving the causes of technical problems; and reconfiguring the software or infrastructure, if necessary, to address the problems.

Job requirements:

• Bachelor’s degree or higher (any major)
• 2+ years in technical support for Epic software, including supporting customer(s) through an Epic software go-live and a version upgrade, and completing the associated testing
• Hold certifications in:

-Relevant Epic software application

-Chronicles Database Programmer and Cache

Skills and competencies:

· Demonstrated interpersonal communication skills

· Hold strong project management competencies including team coordination and problem solving skills

· Strong technical aptitude (must pass Epic’s standard pre-hire assessment test for the role)

· Demonstrated judgment in handling escalations

Job Summary:

The Frontline Product Support team provides L1 & L2 support for multiple critical applications. This role involves addressing issues escalated by the Level 1 support team, monitoring applications for potential problems, and proactively resolving them. You will manage high-severity incidents, either independently or in collaboration with other teams, to ensure swift and effective resolution. Operating in a 24x7 environment, the team offers continuous support across all time zones, ensuring the reliability and stability of essential applications.

Key Responsibilities:

• Diagnose, troubleshoot, and resolve complex issues escalated by the L1 team.
• Manage high-severity incidents, ensuring minimal downtime and impact on business operations, and lead the incident response, coordinating with all necessary stakeholders.
• Actively monitor system health, performance, and uptime using various monitoring tools.
• Address alerts or potential issues before they escalate into major problems.
• Perform in-depth analysis to identify the root cause of recurring issues and provide recommendations for permanent fixes.
• Collaborate with development, infrastructure, and operations teams to resolve complex issues or deploy fixes.
• Engage with customers for in-depth technical discussions, particularly in resolving complex issues.
• Participate in post-mortem discussions to understand incidents and prevent similar issues in the future.
• Update and maintain internal documentation, including runbooks and troubleshooting guides.
• Create clear, concise, and accurate documentation for both internal teams and customers.
• Demonstrate strong problem-solving skills to diagnose and fix complex issues across various systems and applications.
• Ability to perform deep dives into logs, databases, and system metrics to determine the underlying cause of issues.
• Proficiency in using monitoring tools and interpreting data to predict and prevent potential issues.
• Clearly explain technical issues and solutions to non-technical stakeholders, including customers and management.
• Manage multiple tickets and issues simultaneously, particularly during high-severity incidents.
• Collaborate effectively with other teams, such as development, operations, and L3 support.

Required Skills & Qualifications:

• Strong troubleshooting and problem-solving skills, with the ability to diagnose and resolve complex issues.
• Experience working in an ITIL-based framework, adhering to agreed SLAs and OLAs.
• Proficiency with ticketing and incident management systems (e.g., JIRA, ServiceNow).
• Advanced SQL skills and experience with database management (e.g., Oracle, PostgreSQL).
• Excellent communication skills, with the ability to explain technical concepts to non-technical stakeholders.
• Ability to work effectively in a 24x7 support environment, including night shifts and on-call rotations.
• Familiarity with cloud platforms (e.g., Azure, Google Cloud).
• Experience with monitoring tools such as Grafana, New Relic, and AppDynamics.

Enterprise Application Integration Senior Engineer

Responsibilities:

· Candidate will be part of the Central team that manages and runs the Enterprise Application Integration platform to enable data transfers with internal apps and external parties.

· Responsible to provide support in migrating, upgrading, configuring, troubleshooting and administering the EAI Platforms in non-Production and Production environments.

· The candidate also needs to ensure the platform adherence to IT compliance requirements.

Qualifications:

· System administration experience in application integration middleware such as Message Queue software, API gateways, Managed File Transfer gateways

· Knowledge in Java software development and database technologies is advantageous

· Familiarity with security technologies such as Data Encryption, Digital signatures, SSL