Salary– Up to £40,000 dependent upon experience (Plus on call, call out fees).
Hours– Monday to Friday 9am – 5pm (With 1 week in 4 on call and occasional weekend working).
Company van provided (including a fuel card for business use)/ OR Expensed Mileage
Workplace pension
Free parking
28 days annual leave
Main duties
• Working with and supporting the team.
• To be able to accurately diagnose software and hardware faults and to be able to resolve a large proportion of client problems via remote networking and client site visits.
• To provide a high standard of customer care to clients, ensuring their problems are dealt with efficiently, maintaining contact and keeping clients informed of progress.
• To provide 1st and 2nd line helpdesk support to customers for hardware, software, audio-visual, and telephone equipment.
• In addition, they may be called upon to do other duties as demand occurs.
• To work towards and complete Microsoft Certifications for IT Professionals
• To audit new customers IT and provide reports back to customers, including meeting with customers to discuss the audit and findings / recommendations.
• To be aware of and abide by health and safety procedures and associated polices.
• To proactively implement policies and procedures.
• To maintain satisfactory standards of safety and security in relation to customers.
Personal Qualities and Skills
• Professional in their attitude
• Flexible and willing to learn
• Able to demonstrate good initiative
• Excellent communication skills
• Well presented
• An excellent attendance record
• A good team player
• Have skills and knowledge around networking, firewalls and routing protocols.
• Have skills and knowledge around the Microsoft portfolio and Virtualisation Technologies.
• Extensive use of all currently supported Microsoft Operating Systems.
• Extensive use of Microsoft Office.
• Strong understanding of WAN & LAN networking concepts including: TCP/IP, DHCP, DNS.
• Microsoft certified desirable
