Total 7,320 service centre manager job vacancies in Information Technology category in The United States of America

RESPONSIBILITIES

✍ Plan and create change management strategies to achieve the project goals.

✍ Apply Agile methodology to lead change management activities.

✍ Working with Project Manager to embed change activities in the project plan and identify the risks and issues.

✍ Facilitate project teams to increase the adoption of change strategy.

✍ Planning/organizing meetings, workshops and trainings.

✍ Prepare the deck for training sessions and workshops.

✍ Identify, analyze and prepare risk mitigation plan.

✍ Conduct change impact assessment, assess change readiness, and identify key stakeholders.

✍ Track and report issues.

✍ Develop, monitor, and update the comprehensive communication plans and materials.

✍ Ensure that the impacted stakeholders are well communicated on the project development.

✍ Documentation and reporting: keeping a detailed record of changes, their impacts, and outcomes.

REQUIREMENTS

✍ Possess Bachelor’s Degree in business, technology, organisational change management, communications, or a related field.

✍ Minimum of one(1) year of relevant experience in change management and/or business-related transformation support.

✍ Understanding of change management methodologies, approaches and tools.

✍ Excellent communication skills, a professional attitude, and outstanding presentation.

✍ Knowledge of industry-standard project management methodologies.

✍ Familiar with Content Management Systems (CMS) and documentation tools.

✍ Able to travel whenever requires.

JOB HIGHLIGHTS

✅ Local Malaysian only.

✅ 5-day work week with a hybrid working arrangement.

✅ Excellent growth and career advancement opportunities.

✅ Competitive remuneration package.

✅ Great MNC (energy sector) working culture.

Age 30 - 40 years old

Salary Range : RM 10000 – RM 15000

Main Duties & Responsibilities :

• • Develop IT framework / strategy, standards, policies and procedures aligned with Organization's direction in driving operational excellence
  • Lead IT team to manage the end-to-end application management life cycle, including planning, development, deployment, monitoring, maintenance, upgrading and support of organizational IT systems. This will include operating systems, servers, PCs, network, software applications, mobile apps and peripherals.
  • Take the role as systems & solutions architect and ensure applications integration and data integrity across the entire IT landscape
  • Enhance users' experience through improved service management to users
  • Regular interlocks with executives, senior management and system users
  • IT staff management covering hiring, performance evaluation, training, coaching, disciplinary procedures and dismissal
  • Develop and implement relevant IT SOP, with written protocols and guidelines in place for IT team and end-users
  • Drive negotiation with IT vendors to secure best deals, and responsible for engaging IT consultants and establishing service agreements
  • Responsible for building and maintaining IT budget for each project, and managing overall financial activities in IT department, including IT purchases and ongoing budget

Essential Attributes:

• • Bachelor’s degree in computer science or related fields or related experience, MSc/MA/MBA will be a plus
  • Minimum 6 years’ experience in information technology
  • Experienced in analysis, implementation and evaluation of IT systems and their specifications
  • Experienced in managing and integrating multiple web & mobile applications and transforming them into integrated solutions
  • Sound understanding of computer systems (hardware/software), infrastructure design and networks
  • Experience in SAP / ERP solution, Microsoft development tools, Microsoft productivity software will be an added advantage
  • Experience in Disaster Recovery will be added advantage.
  • Work closely with other Department/organization for SAP/ERP onsite/offsite support.

Perks & Benefits

• Employee equity
• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Medical insurance
• Personal development opportunities

年齡30-40歲

薪資範圍：RM 10000 – RM 15000

主要職責：

• • 制定符合組織推動卓越營運方向的 IT 框架/策略、標準、政策和程序
  • 領導IT團隊管理端到端應用管理生命週期，包括組織IT系統的規劃、開發、部署、監控、維護、升級和支援。這將包括作業系統、伺服器、個人電腦、網路、軟體應用程式、行動應用程式和周邊設備。
  • 擔任系統和解決方案架構師，確保整個 IT 環境中的應用程式整合和資料完整性
  • 透過改善對使用者的服務管理增強使用者體驗
  • 定期與高階主管、高階管理人員和系統使用者進行連動
  • IT員工管理，包括招募、績效評估、培訓、輔導、紀律和解僱
  • 制定並實施相關的 IT SOP，為 IT 團隊和最終用戶制定書面協議和指南
  • 推動與 IT 供應商的談判以獲得最佳交易，並負責聘請 IT 顧問並建立服務協議
  • 負責建立和維護每個專案的 IT 預算，並管理 IT 部門的整體財務活動，包括 IT 採購和持續預算

基本屬性：

• • 電腦科學或相關領域學士學位或相關經驗，理學碩士/碩士/工商管理碩士優先
  • 至少 6 年資訊科技經驗
  • 具有IT系統及其規範的分析、實施與評估經驗
  • 擁有管理和整合多個網路和行動應用程式並將其轉化為整合解決方案的經驗
  • 對電腦系統（硬體/軟體）、基礎設施設計和網路有深入的了解
  • SAP / ERP 解決方案、Microsoft 開發工具、Microsoft 生產力軟體的經驗將是額外優勢
  • 具有災難復原經驗將更具優勢。
  • 與其他部門/組織密切合作，提供 SAP/ERP 現場/異地支援。

津貼和福利

• 員工股權
• 佣金和獎金
• 津貼（旅費、交通費等）
• 醫療保險
• 個人發展機會

Job Responsibilities :

• Develop and implement plans for data center migration.
• Supervise the procurement process for new servers and network infrastructure.
• Coordinate and manage data migration and verification activities.
• Establish a new server room in compliance with Green Book standards.
• Execute migration of Wireless and Wired LAN, WirelessSG, and WAN systems.
• Mitigate operational disruptions during the transition period.
• Ensure adherence to security protocols and industry regulations.
• Perform additional tasks related to IT setup and support as required.

Job Requirements:

• Minimum of 5 years of experience in ICT Project Management or IT Infrastructure Projects, with a focus on data center relocations.
• In-depth knowledge of data center operations, network infrastructure, and servers.
• Preferred certifications: ITIL, CISSP, PMP, or equivalent.
• Proficiency in Green Book standards for server room setup.
• Exceptional project management capabilities.
• Proven experience in risk management and mitigation for IT projects.
• Strong communication skills for effective collaboration with diverse stakeholders.

Location : Alexandra

Salary: S$6,000.00 - S$8,000.00

Interested applicants please send your resume to Teresa_chan@persolkelly.com

We regret that only short-listed candidates will be notified.

PERSOLKELLY Singapore Pte Ltd EA License No. 01C4394 I RCB No. 200007268E EA Reg. No. R1107631

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Job Description

Responsibilities

Rack, Build, cable, configure, and provision Intel and AMD Servers

Rack, cable, and deploy Cisco Layer 2 networking equipment

Troubleshoot, test, quality assurance of Server hardware

Professionally resolve hardware issues via trouble ticket

Desired Experience:

1 to 3 Years of experience

Experience in PC Hardware and Server Hardware (on Job training provided)

Operating System Installation - Windows Server, Linux, Unix

PC Assembly and HW troubleshooting

Understanding of basic hardware troubleshooting and applying logical methods of resolution

Basic Networking Knowledge

Rack, cable, and deploy Cisco Layer 2 networking equipment a plus

Experience with RAID levels is a plus

Job Purpose

To design and deliver adventure-based programmes for clients; ensure equipment functionality and liaise with relevant parties including schools and government agencies. To participate in some sales and marketing initiatives and projects as assigned as well.

Responsibilities

· Conduct programme recee, present findings and submit recee associated forms

· Conduct risk assessment for events and programmes including submission of risk assessment forms.

· Plan, design and organize adventure-based programmes and training materials including (and not limited to) lesson plans, programme feedback and evaluation mechanisms.

· Ensure equipment and facility functionality and maintenance to provide safety for clients.

· Facilitate various adventure-based programs, workshops and related services.

· Work in collaboration with staff to ensure the smooth running of programmes.

· Play a variety of roles for programmes which includes instructor, facilitator, coach and mentor.

· Assist the Manager in ensuring that SOPs and documentation are kept up-to-date in good order to fulfil internal audit requirements and industry standards.

· Conduct research activities which include intervention, data collection and basic data analysis and research write-up

· To be involved in promoting the overall branding and services of BTAC by being involved in both internal and external events when called upon.

Requirements

· Able to perform physical tasks and activities such as running, hiking, swimming, abseiling, natural rock climbing and sport climbing.

· To be comfortable working evenings and weekends when required.

· To be comfortable leading local and overseas expeditions which may involve trekking, climbing or paddling for long distances when required.

· Minimum Diploma holder with good communications skills (spoken and written).

· Have a passion for active sports or outdoor adventure.

· Has the passion to work with children and youth; including at risk children and youths

· Preferably with SNCS level 1/ level 2 or higher, SNAS level 1/ level 2 or higher, SCF 1-star/2-star award or higher, SSI Pool Freediving (equivalent and/or higher) with a valid first aid certification.

· Preferably with facilitation experience in ice breakers, team building/bonding games and problem-based activities.

Work Location : Alexandra

Years of Experience : 2 years

Contract : 1 year

Responsibilities-

Key Responsibilities:

• Monitor data center operations and systems to ensure peak performance.
• Conduct routine inspections and maintenance of equipment.
• Support the installation, configuration, and troubleshooting of hardware and software.
• Respond to alerts and incidents, performing diagnostics and problem resolution.
• Maintain accurate logs and documentation of technical issues and resolutions.
• Assist in capacity planning and performance tuning activities.
• Collaborate with other teams to ensure seamless operations and support.

Requirement – DC Operations

Shall provide Data Centre (DC) operations at the Customer’s premises and premises identified by the Customer. The DC Operations shall cover the following:

1. DC Environment Support; and

2. DC Facilities Management Services.

DC Environment Support

Shall monitor the facilities infrastructure in the DC to ensure that they are within the operating levels defined by the Customers. The infrastructure to be monitored shall minimally include:

(a) Power infrastructure (such as Uninterrupted Power Supply and power distribution boards);

(b) Cooling Infrastructure (such as computer room air-conditioning units);

(c) Fire detection and suppression systems (such as FM200, water sprinklers, fire extinguishers);

(d) Environment monitoring system (such as humidity and temperature); and

(e) Water leakage detection.

(f) Shall ensure the DC infrastructure is monitored on twenty-four (24) hours a day, seven (7) days a week, inclusive of Saturdays, Sundays and Public Holidays.

(g) The Vendor shall inform the Customer within one (1) hour when problems are detected.

(h) Shall work with the Customer and Customer-appointed Supplier to resolve any infrastructure issues detected in accordance to the support hours as required by the Customer.

DC Facilities Management Services

(a) Shall ensure, through daily inspection, that the general cleanliness and tidiness of the data centre are maintained by the Customer-appointed Supplier.

(b) Shall work with Customer-appointed Supplier on site preparation tasks such as network cabling and electrical wiring, when required.

(c) Shall ensure the network cabling in the data centre and within the racks are neat and tidy.

(d) Shall work with the Customer-appointed Supplier for both scheduled and ad-hoc maintenance, servicing, repair and upgrading works to the infrastructure at the Customer’s premises and premises identified by the Customer.

(e) Shall plan and coordinate the maintenance activities. This includes polling the affected parties, obtaining the Customer’s approval, and sending out messages to inform the affected party.

(f) Shall obtain the Customer’s approval before finalizing the plan for any activity.

(g) Shall provide on-site support during the maintenance activities unless otherwise agreed by the Customer.

(h) Shall maintain up-to-date documentation of the data centre design layouts.

(i) Shall manage the physical security of the data centre in accordance with the guidelines provided by the Customer.

(j) Shall monitor the following physical security infrastructure to ensure they are within the operating levels defined by the Customer:

· Security Alarm and Security Card Access System; and

· Closed-Circuit Television (CCTV).

(k) Shall ensure that only authorised personnel are allowed to access the DCs.

· The Vendor shall ensure that all visitors to DCs are escorted during their activities on-site.

· The Vendor shall ensure that the visitors record their activities in the on-site log.

Requirement – DC Operations

Minimum Requirement:

The Vendor shall ensure, through daily inspection, that the general cleanliness and tidiness of the data centre are maintained by the Customer-appointed Supplier. The DC Operator shall possess minimally the following skill sets:

(a) Three (3) years of working experience in Data Centre Engineer Operations experience;

(b) Certified Data Centre Facilities Operations Manager (CDFOM) or equivalent; and

(c) ITIL v4 Foundation Certification or equivalent

Passionate about making a real impact? Join our team at Nxera to unfold the new era! Be at the forefront of the data centre (DC) industry with a unique focus on sustainability, connectivity and AI which sets us apart as the next generation DC operator. You will also get to gain invaluable experience in a fast-growing industry that is powering the digitalisation wave. Be empowered to co-create the future with our dynamic teams!

Make an Impact by

DC Operations Management

• Ensure incidents are responded and attended to, or escalated for 2nd/3rd level resolution based on criticality, impact and SLA
• Lead BCP exercise and be the 1st level incident responder.
• Customer Request fulfilment and system management such as Electronic Visitation Management System
• Remote Hand support for – media management, visual inspection, reboot devices, staging room, physical connect/disconnect of HDD, network cable connectivity test, insertion of fire SFP
• Manage equipment movement, asset tagging, labelling and tracking
• Perform shift duty to support 24x7 DC Operations

DC Facilities Management

• Perform Event Monitoring for all Data Centre Facilities infrastructure to ensure Data Centre is in normal function both upstream and downstream (eg. UPS, power, temperature control, humidity, water detection sensor, etc.).
• Ensure all DC supporting infrastructure (i.e. Environment Monitoring System (EMS), Access Control Systems, Electronic Visitation Management System.etc) are functioning well.
• Update and maintain all DC related documentation, including reports generation where needed
• Coordinate with various stakeholders to fix the technical issues to provide timely support to customers.
• Ensure adherence to all standard operating procedures (SOP), method of procedures (MOP), and emergency response procedures (ERP) established for the critical environments, as well as the formal change control process.
• Coordinate maintenance and shutdowns (eg. working with vendors for DC electrical and mechanical systems)

Incident / Change / Customer Management and other requirements

• Manage Incidents and Closure, including Root Cause Analysis on incidents
• Raise the necessary requests from such as Change Request or notifications requests to the customers as part of service maintenance
• Liaise with internal and external customers and ensure that customers’ contractual service level agreements are met
• Perform other duties such as access clearance, and participate in projects as required

Skills for Success

• Diploma Holders in Electrical & Electronics, Computer & Communications Engineering, Information & Digital Technologies. Alternatively, you have Technical education (e.g. ITE) with relevant 5 year working experience managing 24x7 DC Operations
• General technical and functional knowledge of data center infrastructure to include electrical and mechanical systems, fire detection and protection systems, building management systems, equipment maintenance, space planning, construction of critical facilities environment
• Good communication and people management skills.
• Team player who is also able to perform independently
• Well organized and able to reschedule priorities as circumstances change
• Good communication skills (both verbal & written)
• Analytical with good problem solving skills
• Positive attitude and Proactive

Rewards that Go Beyond

• Flexible work arrangements
• Full suite of health and wellness benefits
• Ongoing training and development programs
• Internal mobility opportunities

This is how relief work should be!

ICTS are looking for reliable and technology savvy Relief Security Officers to ensure the security and safety of premises and people amongst the sites of our Data Centre client in the Hayes area.

You'll be required to work 12 hour shifts, and be part of a relief team that will support the ongoing operation to cover holiday and leave. You'll need to be flexible enough respond to last minute blow outs.

ICTS are rapidly becoming the number one Security provider for Data Centres in the UK, and are the number one payer for Data Centre Security Officers in the UK. Your wages will reflect that with a competitive wage compared to local Data Centres.

An experienced Security Officer, you will carry out a range of duties in a modern and fast paced environment, including:

- Managing access control for buildings and car-parks - for employees, visitors, and contractors.

- Patrolling the buildings, car parks, and grounds to deter and detect problems.

- Checking and challenging ID passes with a professional and friendly approach.

- De-activating and activating alarms, and unlocking and locking buildings, rooms, external barriers and gates to ensure that no unauthorised personnel or hazards are on site.

- Fire, security and building systems monitoring, including CCTV.

- Identifying and reporting Health & Safety issues and carrying out first aid if necessary.

- Responding to customer requests and queries

- Maintaining records including incident reports using computer- and paper-based systems

An SIA Door Supervision (DS) or Security Guarding (SG) license is essential, and to succeed in this role you will also need:

- Excellent communication, organisation and interpersonal skills

- The ability to remain calm and professional under pressure

- Experience in a customer-facing role, ideally in security

- Five years' checkable history and references

- To pass a criminal records check (CRC) to the required standards

The following would also be useful, but are not essential:

- SIA Public Space Surveillance (PSS) (CCTV) licence

- First Aid qualification

- Experience in a similar role

Full training, uniform and health and safety equipment (PPE) are provided.

Established in 1987, ICTS specialises in the provision of integrated security and customer services within the most demanding environments. ICTS works with major public attractions, leisure, financial, retail, public sector, transport and government bodies. We take our commitment to principles of fairness and mutual respect for people of all faiths and cultures seriously and we expect our employees to do the same.

• Required skills include 3+ years of experience in the implementation, maintenance and analysis of data center facilities, hardware, communications infrastructure, strategies, tools and effective troubleshooting techniques.
• Basic background on enterprise data center facilities and infrastructure environments such as PDUs, RPPs, network and SAN infrastructures. In depth knowledge on complex, Enterprise class inter-networked environments involving a combination of switched/routed/shared Ethernet, TwinAx (100GigE, 25GigE,10GigE, GigE, 100M, and 10M), token ring, SAN, and wide area connectivity.
• Strong knowledge of WAN technologies (OC-x, DS-x), subnetting and TCP/IP protocol a must.
• Excellent communication and writing skills a must.
• Knowledge of trouble ticketing systems, change control, Project processes and associated tools.
• Logical problem- solving techniques and associated experience in system, data center facilities, and telecommunications.
• Experience with project management.
• Financial Services industry knowledge a plus.

KEY RESPONSIBILITIES

• Installing/de-installing/relocating all distributed systems and network hardware (CSUs, DSUs, routers, switches, encryptors, firewalls, etc.) in the Americas Data Centers within the internal service level mandates
• Installing/de-installing /extending/relocating/testing all carrier circuits to the network hardware
• Installing/de-installing/relocating all patch cabling for systems and network hardware
• Installing/de-installing/relocating all Data Center hardware
• Assist with the coordination of cabinet power, circuit, and patch infrastructure installations w/various facilities, electrical and communications vendors
• Assist with the coordination of network component configurations
• Coordinate and Install SAN cabling infrastructure
• Managing network ports and assist with the management of all consumable items (cables, labels, tie wraps, rail kits, etc.)

• Three (3) years of working experience in Data Centre Engineer Operations experience;
• Certified Data Centre Facilities Operations Manager (CDFOM) or equivalent; and ITIL v4 Foundation Certification or equivalent
• Work with Customer-appointed Supplier on site preparation tasks such as network cabling and electrical wiring, when required.
• Ensure the network cabling in the data centre and within the racks are neat and tidy.
• Work with the Customer-appointed Supplier for both scheduled and ad-hoc maintenance, servicing, repair and upgrading works to the infrastructure at the Customer’s premises and premises identified by the Customer.
• Plan and coordinate the maintenance activities. This includes polling the affected parties, obtaining the Customer’s approval, and sending out messages to inform the affected party.
• Maintain up-to-date documentation of the data centre design layouts.
• Manage the physical security of the data centre in accordance with the guidelines provided by the Customer.
• Monitor the following physical security infrastructure to ensure they are within the operating levels defined by the Customer:
• · Security Alarm and Security Card Access System; and
• · Closed-Circuit Television (CCTV)

ICTS are looking for reliable and technology savvy Security Officers to ensure the security and safety of premises and people amongst the sites of our Data Centre client in the Hayes area.

You'll be required to work a 4 on / 4 off shift pattern working 12-hour shifts, encompassing both days and nights.

ICTS are rapidly becoming the number one Security provider for Data Centres in the UK, and are the number one payer for Data Centre Security Officers in the UK. Your wages will reflect that with a competitive wage compared to local Data Centres.

An experienced Security Officer, you will carry out a range of duties in a modern and fast paced environment, including:

- Managing access control for buildings and car-parks - for employees, visitors, and contractors.

- Patrolling the buildings, car parks, and grounds to deter and detect problems.

- Checking and challenging ID passes with a professional and friendly approach.

- De-activating and activating alarms, and unlocking and locking buildings, rooms, external barriers and gates to ensure that no unauthorised personnel or hazards are on site.

- Fire, security and building systems monitoring, including CCTV.

- Identifying and reporting Health & Safety issues and carrying out first aid if necessary.

- Responding to customer requests and queries

- Maintaining records including incident reports using computer- and paper-based systems

An SIA Door Supervision (DS) or Security Guarding (SG) license is essential, and to succeed in this role you will also need:

- Excellent communication, organisation and interpersonal skills

- The ability to remain calm and professional under pressure

- Experience in a customer-facing role, ideally in security

- Five years' checkable history and references

- To pass a criminal records check (CRC) to the required standards

The following would also be useful, but are not essential:

- SIA Public Space Surveillance (PSS) (CCTV) licence

- First Aid qualification

- Experience in a similar role

Full training, uniform and health and safety equipment (PPE) are provided.

Established in 1987, ICTS specialises in the provision of integrated security and customer services within the most demanding environments. ICTS works with major public attractions, leisure, financial, retail, public sector, transport and government bodies. We take our commitment to principles of fairness and mutual respect for people of all faiths and cultures seriously and we expect our employees to do the same.

We are currently looking for a Trades or Technical individual to join us in the role of Data Centre Technician working within our facilities team operating on a 24/7 basis.

Within this entry-level role, we will provide full on-the-job training to bring you up to speed on all aspects of data center facility management and critical infrastructure, including Cooling, Electrical, Cabling Infrastructure, Building Monitoring, and Fire systems.

Based in Artarmon, the purpose of this role is to support the Facility Management team with the day-to-day operations of the data centre, by providing high quality & efficient technical maintenance and customer service.

The successful candidate will be required to work a 4 – 5 – 5 rotating shift roster with day shifts from 7am - 7pm and night shifts from 7pm - 7am.

Key Responsibilities include:

• Delivery of cabling needs, electrical and data, to customer racks and areas
• Attend to Remote Hands requests
• Assist with vendor management for maintenance of all core electrical and mechanical systems
• Ensure that facility problems are identified and resolved in a timely manner
• Monitor building management / monitoring systems 24/7, and quickly and effectively escalate issues internally or to vendors as relevant
• Ensure all visitors and contractors adhere to NEXTDC facility rules.
• Manual handling

From time to time, during shifts there may be travel between sites as required.