Total 7,318 Others service centre manager job vacancies in Information Technology category in The United States of America

Tasks:

-> Provide remote L1 Support to End Users;

-> Analyzing problem & putting correct resolution in place;

-> Troubleshooting and relating resolution procedures to non-technical end- users,

-> opening, closing & monitoring of the incidents in the system during the complete incident lifecycle;

-> Monitoring the correct timelines (SLA)

-> Contact with the end user via phone, e-mail & chat, -> Providing input toward Knowledge base maintenance. -> Working on 8h shifts from our office located in KL (100% work in office, no possibility of hybrid or remote work),

-> Rotational shift during the weekends

Requirements:

-> Fluent Mandarin language and good English;

-> Strong organizational skills with ability to prioritize effectively

-> Excellent communication skills and ability to interact professionally with a diverse group of clients and staff in difficult or conflict situations;

-> Previous experience with L1 remote support including: troubleshooting, diagnosis, resolution, software deployment will be considered as distinctive asset

-> Able to work on shifts (7:30am - 7:00pm) Monday till Friday (8 working hours per day)

-> Working on Malaysian public holidays will be required followed by agreed replacement leave

Perks & Benefits

• Nearby public transport
• Central location
• Casual dress code
• Free snacks / Happy hours
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities

Tasks:

-> Provide remote L1 Support to End Users;

-> Analyzing problem & putting correct resolution in place;

-> Troubleshooting and relating resolution procedures to non-technical end- users,

-> opening, closing & monitoring of the incidents in the system during the complete incident lifecycle;

-> Monitoring the correct timelines (SLA)

-> Contact with the end user via phone, e-mail & chat, -> Providing input toward Knowledge base maintenance. -> Working on 8h shifts from our office located in KL (100% work in office, no possibility of hybrid or remote work),

-> Rotational shift during the weekends

Requirements:

-> Fluent Mandarin language and good English;

-> Strong organizational skills with ability to prioritize effectively

-> Excellent communication skills and ability to interact professionally with a diverse group of clients and staff in difficult or conflict situations;

-> Previous experience with L1 remote support including: troubleshooting, diagnosis, resolution, software deployment will be considered as distinctive asset

-> Able to work on shifts (7:30am - 7:00pm) Monday till Friday (8 working hours per day)

-> Working on Malaysian public holidays will be required followed by agreed replacement leave

Perks & Benefits

• Nearby public transport
• Central location
• Casual dress code
• Free snacks / Happy hours
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities

Tasks:

-> Provide remote L1 Support to End Users;

-> Analyzing problem & putting correct resolution in place;

-> Troubleshooting and relating resolution procedures to non-technical end- users,

-> opening, closing & monitoring of the incidents in the system during the complete incident lifecycle;

-> Monitoring the correct timelines (SLA)

-> Contact with the end user via phone, e-mail & chat, -> Providing input toward Knowledge base maintenance. -> Working on 8h shifts from our office located in KL (100% work in office, no possibility of hybrid or remote work),

-> Rotational shift during the weekends

Requirements:

-> Fluent Mandarin language and good English;

-> Strong organizational skills with ability to prioritize effectively

-> Excellent communication skills and ability to interact professionally with a diverse group of clients and staff in difficult or conflict situations;

-> Previous experience with L1 remote support including: troubleshooting, diagnosis, resolution, software deployment will be considered as distinctive asset

-> Able to work on shifts (7:30am - 7:00pm) Monday till Friday (8 working hours per day)

-> Working on Malaysian public holidays will be required followed by agreed replacement leave

Perks & Benefits

• Nearby public transport
• Central location
• Casual dress code
• Free snacks / Happy hours
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities

Job Description

Looking for sales account manager who will be responsible for developing long-term

relationship with clients and overseeing sales. As a Sales Account manager you will be

responsible to develop leads, building and maintaining relationship, managing deals, fulfill

their requirements and requests, respond to their queries in a timely manner and aspire to

deliver a positive client experience.

Key Roles and Responsibilities

• Manage portfolio of clients to achieve long-term success
• Develop positive relationship with clients.
• Find key people in organizations to sell our solutions – Mostly IT department.
• Able to present and upsell TechLab’s solutions and support offerings.
• Remediate conflicts with clients in a timely manner.
• Understanding each clients nature of business to propose suitable solutions and offerings.

Plus Points in Experience

• Relevant experience in similar client-facing role
• Experience in a strategic partner management position
• Experience in the IT or professional services industry with a focus on business development and/or sales
• Experience in managing multiple stakeholders and projects
• Proven experience in driving alignment to a common vision and working across multiple stakeholders to achieve sales growth
• Strong sales orientation with experience working with clients and business teams to create sales-orientated solutions and services
• Experience with successful partner management.

Qualifications

• SPM, diploma graduate or equivalent education experience.
• Experience as Sales Account Manager/Sales Representative (also open to freshgrads)
• Proficient in Excel, Word, Powerpoint, CRM and Google suite

What We Offer:

• Competitive salary and commission structure.
• Opportunities for professional development and growth.

How to Apply:

Interested candidates can submit your resume to hr@techlab.com.my.

A supportive and collaborative work environment. Join our team at TechLab Security Sdn

Bhd and embark on a rewarding career in the exciting field of security technology sales.

Apply now to be part of our dedicated team!

Perks & Benefits

• Season parking provided
• Insurance
• Medical Claims
• Commissions and Bonus

Are you ready to take your career to new heights and play a pivotal role in safeguarding our organization's technological landscape? 

We're on the lookout for a dynamic individual to join our team and assist in implementing cutting-edge Technology Risk Management (TRM) initiatives. 

As a member of our esteemed team, you'll embark on an exciting journey where every day brings new challenges and opportunities for growth. 

Here's what you'll be doing: 

• TRM Implementation: Play a key role in implementing the Bank's TRM policies, guidelines, and methodologies, ensuring our technology landscape remains secure and resilient. 
• Risk Oversight: Support senior management in risk oversight and governance through the development and presentation of comprehensive risk profiles, dashboards, and Key Risk Indicators (KRIs). 
• Conduct Risk Assessments: Dive deep into technology risk assessments, identifying deviations from TRM policies and facilitating the review and approval process for risk acceptance. 
• Stay Ahead of the Curve: Keep a pulse on emerging technologies and industry trends, conducting gap analyses to ensure compliance with new regulations and standards. 
• Incident Response: Play an advisory role to our incident response teams that handle IT and cybersecurity incidents with precision and efficiency, while ensuring compliance with regulatory requirements. 
• Coordinate Audits: Facilitate internal and external audit assignments, ensuring alignment with established policies and processes. 
• Risk Aware Culture: Assist in the promotion of a healthy and robust risk awareness culture around the management of technology risks.

Here's what you'll need to succeed: 

• Educational Background: Bachelor's degree in IT, computing, Information Systems, or related domains. 
• Experience: 7+ years in information security, risk management, audit, or compliance in technology areas. 
• Knowledge: Sound understanding of technology risk regulatory requirements and industry standards such as ITIL, SANS, NIST, PCI-DSS and ISO 27001/2. 
• Communication Skills: Strong oral and written communication skills, with the ability to engage senior stakeholders effectively. 
• Analytical Thinking: Clear analytical thought process and a good understanding of emerging technologies and risk management frameworks. 
• Certifications: Professional certifications such as CISSP/CISA/CISM/CRISC would be advantageous. 

If you're ready to make an impact and be part of a dynamic team driving technological excellence, then we want to hear from you! Join us and let's shape the future of technology risk management together. Apply now and let your career soar to new heights! 

Perks & Benefits

• Allowance (transportation, parking etc.)
• Nearby public transport
• Smart casual dress code
• Annual leave, Birthday leave etc

任務：

-> 為最終用戶提供遠端 L1 支援；

-> 分析問題並制定正確的解決方案；

-> 故障排除以及與非技術最終用戶相關的解決程序，

-> 在整個事件生命週期內開啟、關閉和監控系統中的事件；

-> 監控正確的時間表 (SLA)

-> 透過電話、電子郵件和聊天與最終用戶聯繫，-> 為知識庫維護提供意見。 -> 在我們位於吉隆坡的辦公室進行 8 小時輪班工作（100% 在辦公室工作，不可能混合或遠端工作），

-> 週末輪班

要求：

-> 流利的普通話和良好的英語；

-> 強大的組織能力，能夠有效地決定優先順序

-> 優秀的溝通技巧以及在困難或衝突情況下與不同客戶和員工群體進行專業互動的能力；

-> 先前的 L1 遠端支援經驗，包括：故障排除、診斷、解決方案、軟體部署將被視為獨特資產

-> 能夠輪班工作（上午 7:30 - 晚上 7:00）週一至週五（每天 8 小時工作時間）

-> 需要在馬來西亞公共假期工作，然後接受商定的補假

津貼和福利

• 附近的公共交通
• 中心位置
• 休閒著裝要求
• 免費小吃/歡樂時光
• 醫療保險
• 事假
• 開放文化
• 個人發展機會

Job Description

Looking for sales account manager who will be responsible for developing long-term

relationship with clients and overseeing sales. As a Sales Account manager you will be

responsible to develop leads, building and maintaining relationship, managing deals, fulfill

their requirements and requests, respond to their queries in a timely manner and aspire to

deliver a positive client experience.

Key Roles and Responsibilities

• Manage portfolio of clients to achieve long-term success
• Develop positive relationship with clients.
• Find key people in organizations to sell our solutions – Mostly IT department.
• Able to present and upsell TechLab’s solutions and support offerings.
• Remediate conflicts with clients in a timely manner.
• Understanding each clients nature of business to propose suitable solutions and offerings.

Plus Points in Experience

• Relevant experience in similar client-facing role
• Experience in a strategic partner management position
• Experience in the IT or professional services industry with a focus on business development and/or sales
• Experience in managing multiple stakeholders and projects
• Proven experience in driving alignment to a common vision and working across multiple stakeholders to achieve sales growth
• Strong sales orientation with experience working with clients and business teams to create sales-orientated solutions and services
• Experience with successful partner management.

Qualifications

• SPM, diploma graduate or equivalent education experience.
• Experience as Sales Account Manager/Sales Representative (also open to freshgrads)
• Proficient in Excel, Word, Powerpoint, CRM and Google suite

What We Offer:

• Competitive salary and commission structure.
• Opportunities for professional development and growth.

How to Apply:

Interested candidates can submit your resume to hr@techlab.com.my.

A supportive and collaborative work environment. Join our team at TechLab Security Sdn

Bhd and embark on a rewarding career in the exciting field of security technology sales.

Apply now to be part of our dedicated team!

Perks & Benefits

• Season parking provided
• Insurance
• Medical Claims
• Commissions and Bonus

Your new role:

You'll be bringing Industry 4.0 to high-tech manufacturing, using our software to control robots, talk to machines and ultimately boost chip production.

As a Test Manager, you will support our customers on their journey to fully automated production through the implementation of versatile user interfaces. You will work closely with your colleagues in Germany as part of our international teams.

What you'll do:

• Development of test specifications and their coordination with the customer
• Development of automated tests for services
• UI test automatization
• Manual tests execution
• Error analysis and troubleshooting in connection with version tests and master data changes
• Responsibility for supporting the developer team
• You will be part of our team for customer specific system and product development

What you'll need to succeed:

• At least 2-3 years of experience in developing automated tests for services
• Good knowledge in C#, Python, relational databases, Git
• Experience with Windows/Linux/Test Frameworks and with message bus systems as well as with service-oriented and distributed systems
• Independent, diligent and structured way of working as well as commitment and ability to work in a team
• Analytical thinking, creativity and enjoyment of complex processes and tasks
• Good knowledge of English and Chinese language, written and spoken

Useful industry-specific knowledge:

• ISTQB certified Tester
• Experience with CI/CD processes
• Profound experience in Specflow or comparable BDD frameworks
• Know-how in semiconductor production process

Your new company:

Founded over 30 years ago in Germany, SYSTEMA is a world-class enabler of the most sophisticated automation software for manufacturing, constantly pushing the boundaries of innovation. We are proud of our reputation as a trusted partner to over 100 customers worldwide, including Fortune Global 500 companies in the semiconductor, electronics and automotive industries.

As a medium-sized family business, we put our people first. We value long-term relationships with both our customers and our employees. With increasing demand from industry players such as BMW, Infineon, Bosch, ams-Osram & HP, we are looking for software enthusiasts to join our local team in Malaysia.

Let’s practice the Art of Automation together!

Your benefits:

• Upskilling programs
• International teams and training
• A corporate culture characterized by friendliness and respect
• 12 days vacation
• Special leave on certain occasions
• Team events
• WFH and flexitime
• Extended health insurance
• Employee referral bonus program
• Annual bonus

Your new role:

You'll be bringing Industry 4.0 to high-tech manufacturing, using our software to control robots, talk to machines and ultimately boost chip production.

As a Test Manager, you will support our customers on their journey to fully automated production through the implementation of versatile user interfaces. You will work closely with your colleagues in Germany as part of our international teams.

What you'll do:

• Development of test specifications and their coordination with the customer
• Development of automated tests for services
• UI test automatization
• Manual tests execution
• Error analysis and troubleshooting in connection with version tests and master data changes
• Responsibility for supporting the developer team
• You will be part of our team for customer specific system and product development

What you'll need to succeed:

• At least 2-3 years of experience in developing automated tests for services
• Good knowledge in C#, Python, relational databases, Git
• Experience with Windows/Linux/Test Frameworks and with message bus systems as well as with service-oriented and distributed systems
• Independent, diligent and structured way of working as well as commitment and ability to work in a team
• Analytical thinking, creativity and enjoyment of complex processes and tasks
• Good knowledge of English and Chinese language, written and spoken

Useful industry-specific knowledge:

• ISTQB certified Tester
• Experience with CI/CD processes
• Profound experience in Specflow or comparable BDD frameworks
• Know-how in semiconductor production process

Your new company:

Founded over 30 years ago in Germany, SYSTEMA is a world-class enabler of the most sophisticated automation software for manufacturing, constantly pushing the boundaries of innovation. We are proud of our reputation as a trusted partner to over 100 customers worldwide, including Fortune Global 500 companies in the semiconductor, electronics and automotive industries.

As a medium-sized family business, we put our people first. We value long-term relationships with both our customers and our employees. With increasing demand from industry players such as BMW, Infineon, Bosch, ams-Osram & HP, we are looking for software enthusiasts to join our local team in Malaysia.

Let’s practice the Art of Automation together!

Your benefits:

• Upskilling programs
• International teams and training
• A corporate culture characterized by friendliness and respect
• 12 days vacation
• Special leave on certain occasions
• Team events
• WFH and flexitime
• Extended health insurance
• Employee referral bonus program
• Annual bonus

職位描述

尋找銷售客戶經理，負責長期發展

與客戶的關係和監督銷售。作為銷售客戶經理，您將

負責開發銷售線索、建立與維護關係、管理交易、履行

他們的要求和要求，及時回應他們的詢問並渴望

提供積極的客戶體驗。

關鍵角色和職責

• 管理客戶組合以取得長期成功
• 與客戶建立正向的關係。
• 尋找組織中的關鍵人員來銷售我們的解決方案—主要是 IT 部門。
• 能夠展示和追加銷售 TechLab 的解決方案和支援產品。
• 及時解決與客戶的衝突。
• 了解每位客戶的業務性質，提出適當的解決方案和產品。

經驗加分

• 類似面向客戶的角色的相關經驗
• 策略夥伴管理職位經驗
• IT 或專業服務業經驗，專注於業務開發和/或銷售
• 管理多個利害關係人和專案的經驗
• 在推動實現共同願景並與多個利益相關者合作以實現銷售成長方面擁有豐富的經驗
• 強大的銷售導向，具有與客戶和業務團隊合作創建以銷售為導向的解決方案和服務的經驗
• 擁有成功的合作夥伴管理經驗。

資格

• SPM、文憑畢業生或同等教育經驗。
• 擔任銷售客戶經理/銷售代表的經驗（也開放給應屆畢業生）
• 精通Excel、Word、Powerpoint、CRM和Google套件

我們提供什麼：

• 有競爭力的薪資和佣金結構。
• 專業發展和成長的機會。

如何申請：

有興趣的候選人可以將您的簡歷發送至 hr@techlab.com.my。

支持性和協作性的工作環境。加入我們 TechLab Security Sdn 的團隊

Bhd 並在令人興奮的安全技術銷售領域開啟一份回報豐厚的職業生涯。

立即申請成為我們專業團隊的一員！

津貼和福利

• 提供季節性停車位
• 保險
• 醫療索賠

Responsibilities:

• To plan, execute sales strategies to meet business objective.
• To develop new business opportunities, and maintain good business relationship with new and existing customers.
• Manage project delivery in aspect of confirmation, shipment, delivery, installation and hand over.
• Understand prospect requirement & able to formulate solutions with assistance of solution team.
• Work with solution /technical team in preparing proposal, solution tender, presentation and attending commercial negotiations with the customers.
• To maintain corporate relationship with customers, buyers, partners and internal support team.

Requirements:

• Preferably a diploma or degree in Business Administration/Marketing/Information Technology or equivalent;
• Preferably 1 – 3 years sales track record in technology sales, preferably in area of IT related solution.
• Strong interest in business and meeting people, able to work with people at all level.
• With right attitudes with strong excellent communication, verbal presentation, and negotiation skills; Including in area of reporting and paperwork handling.
• Customer-driven, results-oriented, persistent, proactive, disciplined, hardworking and able to perform under timeline pressure.
• Willing to spend explore on business opportunity and enjoy continuous learning experience.
• Fresh graduates who have interest to develop Technology /Project sales as a career are encouraged to apply

Perks & Benefits

• Plus attractive commission scheme
• Transport Allowance
• Insurance and medical coverage
• Exemplary skill enhancement via technology and business training.

Your new role:

You'll be bringing Industry 4.0 to high-tech manufacturing, using our software to control robots, talk to machines and ultimately boost chip production.

As a Test Manager, you will support our customers on their journey to fully automated production through the implementation of versatile user interfaces. You will work closely with your colleagues in Germany as part of our international teams.

What you'll do:

• Development of test specifications and their coordination with the customer
• Development of automated tests for services
• UI test automatization
• Manual tests execution
• Error analysis and troubleshooting in connection with version tests and master data changes
• Responsibility for supporting the developer team
• You will be part of our team for customer specific system and product development

What you'll need to succeed:

• At least 2-3 years of experience in developing automated tests for services
• Good knowledge in C#, Python, relational databases, Git
• Experience with Windows/Linux/Test Frameworks and with message bus systems as well as with service-oriented and distributed systems
• Independent, diligent and structured way of working as well as commitment and ability to work in a team
• Analytical thinking, creativity and enjoyment of complex processes and tasks
• Good knowledge of English and Chinese language, written and spoken

Useful industry-specific knowledge:

• ISTQB certified Tester
• Experience with CI/CD processes
• Profound experience in Specflow or comparable BDD frameworks
• Know-how in semiconductor production process

Your new company:

Founded over 30 years ago in Germany, SYSTEMA is a world-class enabler of the most sophisticated automation software for manufacturing, constantly pushing the boundaries of innovation. We are proud of our reputation as a trusted partner to over 100 customers worldwide, including Fortune Global 500 companies in the semiconductor, electronics and automotive industries.

As a medium-sized family business, we put our people first. We value long-term relationships with both our customers and our employees. With increasing demand from industry players such as BMW, Infineon, Bosch, ams-Osram & HP, we are looking for software enthusiasts to join our local team in Malaysia.

Let’s practice the Art of Automation together!

Your benefits:

• Upskilling programs
• International teams and training
• A corporate culture characterized by friendliness and respect
• 12 days vacation
• Special leave on certain occasions
• Team events
• WFH and flexitime
• Extended health insurance
• Employee referral bonus program
• Annual bonus

• Responsible for the Technology Risk Management function for ACSM in managing technology risk and enhancing technology resilience.
• To oversight the current and emerging technology risk, cyber risk and security which could potentially impact the ACSM’s risk profile.
• To ensure information assets and technologies are adequately protected.
• Identify and report on technology risk including security breaches, to initiates correction action and regulatory requirements.
• Facilitate independent technology risk assessment which has been assigned by CISO.
• Act as coordinator and point-of-contact in cyber risk management activities (i.e. cyber risk identification, prevention, detection and recovery)
• Responsible for staying abreast of the latest cyber security practices, technologies, incidents and emerging threat.
• Oversee incident response planning, as well as the investigation of cyber security breaches, and assists with disciplinary and legal matters associated with the breaches as necessary.
• Participate in development and implementation of the appropriate and effective controls to mitigate identified threats and risks.
• Create and maintain and IT risk register to ensure that all identified Technology risk factors are accounted for.
• Participate in IT project and initiatives to bring pro-active risk management focus into solutions.
• Assists in the research, development, communication, maintaining and working with the operational unit on the enforcement of IT security architecture, policies, procedures, solution and standards with the IT division.
• Conduct the ACSM awareness initiatives in relation to cyber risk and technology risk.

Perks & Benefits

• Nearby public transport
• Flexible working hours
• Casual dress code
• Medical insurance
• Personal leave

We are seeking an experienced Project Manager to join our dynamic team in Subang Jaya within the ICT sector. The ideal candidate will have a minimum of 2 years of experience managing ICT projects, coupled with strong technical knowledge. This role requires excellent communication skills, the ability to lead cross-functional teams, and a readiness to travel as needed.

Job Responsibilities:

• Lead and manage ICT projects from initiation through to completion, ensuring adherence to timelines, budgets, and quality standards.
• Develop detailed project plans, schedules, and resource allocation plans.
• Collaborate effectively with diverse teams including developers, engineers, and stakeholders to achieve project objectives.
• Monitor project progress, identify risks, and implement effective mitigation strategies.
• Communicate project status updates, issues, and resolutions to stakeholders and senior management.
• Ensure compliance with company policies, industry regulations, and best practices.
• Travel to client sites and project locations as required.
• Utilize project management tools and software to track project milestones and deliverables.

Job Requirements:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Minimum of 2 years of proven experience as a Project Manager in the ICT sector.
• Solid understanding of ICT technologies, systems, and project management methodologies.
• Ability to manage multiple projects concurrently and prioritize effectively.
• Excellent leadership, communication, and interpersonal skills.
• Valid driving license and willingness to travel locally and occasionally regionally.
• Project Management: 2 years
• B2 & D (Preferred)

Perks & Benefits

• High Basic
• Yearly Bonuses
• Company car
• Free parking
• Maternity leave
• Parental leave
• Professional development

你的新角色：

您將把工業 4.0 引入高科技製造，使用我們的軟體控制機器人、與機器對話並最終提高晶片產量。

作為測試經理，您將透過實施多功能使用者介面來支援我們的客戶實現全自動生產。作為我們國際團隊的一部分，您將與德國的同事密切合作。

你會做什麼：

• 測試規範的發展及其與客戶的協調
• 服務自動化測試的開發
• UI測試自動化
• 手動測試執行
• 版本測試和主資料變更相關的錯誤分析和故障排除
• 支持開發團隊的責任
• 您將成為我們團隊的一員，負責客戶特定的系統和產品開發

成功需要什麼：

• 至少 2-3 年開發服務自動化測試的經驗
• 熟悉 C#、Python、關聯式資料庫、Git
• 擁有 Windows/Linux/測試框架、訊息匯流排系統以及服務導向和分散式系統的經驗
• 獨立、勤奮、結構化的工作方式以及團隊合作的承諾與能力
• 分析思維、創造力以及對複雜流程和任務的享受
• 良好的英語和中文書面和口語知識

有用的行業特定知識：

• ISTQB認證測試員
• CI/CD 流程經驗
• 在 Specflow 或類似的 BDD 框架方面擁有豐富的經驗
• 半導體生產過程的專業知識

您的新公司：

SYSTEMA 於 30 多年前在德國成立，是最先進的製造自動化軟體的世界級推動者，不斷突破創新的界限。身為全球 100 多家客戶（包括半導體、電子和汽車產業的財富全球 500 強公司）值得信賴的合作夥伴，我們深感自豪。

作為一家中型家族企業，我們將員工放在第一位。我們重視與客戶和員工的長期關係。隨著 BMW、Infineon、Bosch、ams-Osram 和 HP 等行業參與者的需求不斷增加，我們正在尋找軟體愛好者加入我們馬來西亞的本地團隊。

讓我們一起實踐自動化的藝術！

您的好處：

• 技能提升計劃
• 國際團隊和培訓
• 以友善和尊重為特徵的企業文化
• 12天假期
• 特定情況下的特別休假
• 團隊活動
• 在家工作和彈性工作時間
• 延長健康保險
• 員工推薦獎金計劃
• 年度獎金