The Office Automation and Technical Support Manager is responsible for overseeing office technology systems, managing IT support, and leading the entire lifecycle of all workstation equipment e.g. laptops and devices.  This will cover all staff in all Malaysian offices (Titiwangsa, Menara KH, Cyberjaya, Penang) 

This position is ideal for a tech-savvy leader who excels at implementing automation tools, managing device procurement and distribution, delivering excellent user support across the organization, and providing strategic leadership in technology deployment to enhance productivity. 

Key Responsibilities: 

1. Office Automation Management: 

• Oversee the selection, deployment, and management of office automation tools (e.g., M365, Microsoft Dynamics, JIRA). 
• Work closely with department heads to assess needs and identify opportunities to automate repetitive tasks and streamline office workflows. 
• Manage vendor relationships and liaise with external service providers to ensure timely upgrades, support, and integration of systems. 

2. Internal Technical Support: 

• Lead the internal technical support team to provide high-quality, timely support for staff on hardware, software, and network-related issues. 
• Implement and maintain helpdesk systems to track, prioritize, and resolve employee IT issues efficiently. 
• Develop and enforce IT support policies, procedures, and documentation to maintain smooth operations and ensure security compliance. 
• Developing and managing the organisation’s private Sharepoint intranet. 

3. Equipment Procurement and Management: 

• Manage the team responsible for procuring, configuring, and distributing laptops, mobile devices, and other office technology equipment like meeting room electronic equipment. 
• Ensure the timely provision of technology to new hires and existing employees, including the setup and deployment of devices. 
• Oversee inventory management for office technology assets, including tracking, repair, and lifecycle management of devices. 

4. System Management & Upgrades: 

• Oversee the regular maintenance, updates, and troubleshooting of office hardware and software systems. 
• Ensure all office technology, including printers, computers, phones, and networking equipment, is functioning optimally. 
• Implement backup, disaster recovery, and cybersecurity protocols to safeguard company data and ensure business continuity. 

5. Training and Development: 

• Lead, develop and mentor the IT admin and technical support team   
• Organize and deliver training sessions for staff on new office automation tools, software, and IT policies. 
• Develop user guides and technical documentation to enhance self-service support. 

6. Strategic Leadership: 

• Collaborate with senior management to identify technology-driven opportunities that will increase organizational efficiency and innovation. 
• Stay up-to-date with the latest office automation trends, software solutions, and best practices in technical support. 

Qualifications: 

• Bachelor's degree in Information Technology, Computer Science, or a related field. 
• 5+ years of experience in IT support, cloud solutioning, office automation, or a related field, with at least 2 years in a management role. 
• Strong technical knowledge of office software systems, workflow automation tools, network infrastructure, and cybersecurity practices. 
• Excellent problem-solving skills with a proactive and hands-on approach to troubleshooting. 
• Experience in managing IT projects, including system rollouts and upgrades. 
• Strong communication and interpersonal skills, with the ability to work with non-technical staff and cross-functional teams. 

Job Brief:

The IT Manager is responsible for overseeing IT operations, leading the team, managing infrastructure and projects, ensuring security, and maintaining service accounts. This role ensures efficient system performance aligned with business objectives.

Job Responsibilities:

• Manage the IT team, assigning tasks, providing guidance, and overseeing day-to-day operations to ensure smooth functioning.
• Oversee IT infrastructure, including server management, networking, storage, and domain server operations.
• Manage both internal and public software applications, ensuring proper licensing and regular updates.
• Lead and manage multiple IT projects, ensuring they are delivered on time, within scope, and aligned with business goals.
• Manage the list of service subscriptions and vendor accounts, ensuring smooth operations and cost-effectiveness.
• Monitor and troubleshoot IT systems to ensure performance, security, and reliability.
• Implement and maintain robust security protocols to protect against cyber threats.
• Experience with web administration is a plus, contributing to web infrastructure management.
• Effectively communicate with internal stakeholders, ensuring IT strategies align with business objectives.

Job Requirements:

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• At least 3 years of team management experience and 5 years of IT operations.
• Experience in internal project management
• Proficient in English, Mandarin is a plus.
• Programming language of Java, Bootstrap, Framework 4.0, Jquery will be a plus.
• Familiarity with the Software Development Life Cycle (SDLC) will be a plus.
• Familiar with Visual basic, HTML, ASP Classic
• Proficiency in managing hardware, software, and network Excellent leadership, communication, and project management skills.
• Strong problem-solving and decision-making abilities.
• Ability to work collaboratively in a team environment and manage multiple tasks simultaneously.

Job Brief:

We are looking for a skilled IT Product Manager to lead the development, enhancement, and optimization of our technology products and services. As an IT Product Manager, you will be responsible for the product lifecycle, from ideation and strategy to implementation and performance monitoring. You will work closely with cross-functional teams to ensure the product meets business goals.

Job Responsibilities:

• Gather and prioritize product requirements from stakeholders, defining and developing clear product strategy, specifications and user stories for the development team.
• Work closely with cross-functional teams (e.g., engineering, UX/UI design, marketing) to deliver high-quality products that meet user needs and business goals.
• Serve as the main point of contact for product-related queries, updates, and stakeholder communications throughout the product lifecycle.
• Set and monitor product KPIs (e.g., user engagement, performance, adoption rate, etc.) to assess the success and identify areas for improvement.
• Ensure strong product documentation and maintain accurate records of updates, features, and issues.
• Provide training and product insights to internal teams, equipping them with the knowledge to support customers effectively.
• Identify potential risks and create mitigation strategies, ensuring minimal impact on product performance and timelines.
• Resolve product issues in a timely manner and work with IT and support teams to address and escalate incidents when necessary.

Job Requirements:

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field. 
• 3-5 years of experience in product management, with a focus on IT products or technology solutions.
• Technical Skills:
• Strong understanding of software development processes, IT infrastructure, cloud computing, and cybersecurity.
• Proficiency with product management tools (e.g., JIRA, DevOps) and familiarity with Agile/Scrum methodologies.
• Experience with data analysis and familiarity with tools such as Google Analytics, SQL, or BI software is a plus.
• Proficiency in software development with expertise in Java, Bootstrap, Framework 4.0, jQuery, Visual Basic, HTML, and ASP Classic is a plus.
• Knowledge of application security (encryption, authentication, security assessments) is a plus.
• Soft Skills:
• Excellent communication and interpersonal skills, with the ability to translate technical concepts into user-friendly language.
• Strong problem-solving skills, with a proactive approach to identifying and addressing challenges.
• Ability to work in a fast-paced environment, managing multiple projects and priorities simultaneously.
• Demonstrated interest and passion for the industry.

Job Description

Main Duties and Responsibilities:

1. Overall manage department administration Major CAAC coordinator and maintain good working relations with various CAAC departments/offices.

2. Assist with regulatory applications including but not limited to Operating Permit, Slot, Routing, traffic rights, CCAR129, dangerous goods Permit and Representative office, connecting with AOCs for all necessary communication.

3. Watch CAAC notifications, policies, and regulations closely, and translate and circulate information to relevant departments among AirAsia group timely.

4. Work cross departments in China, AOCs and Group to ensure AirAsia’s operations in China to comply with CAAC’s flight standards and safety regulations.  

5. New project research and analysis, helping the department manage file documents, maintain database, prepare reports and statistics.

6. Deliver AOC operation, China projects analysis, insights and knowledge and successfully support special project implementation.

7. Protect AirAsia Group’s interest and ensure alignment of AOC’s strategy and operations With strong willingness to take on responsibilities and challenges Requires persistence in the face of obstacles.

8. Work carefully about detail and thorough in completing work tasks.

9. Perform other duties assigned by immediate manager.

Qualifications and Requirements:

1. Bachelor’s degree or above, majored in Business management / English, aviation school graduates preferred

2. above 2 years working experience;

3. Knowledge of project management

4. Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems

5. Excellent computer skills and proficient in Word, Excel and PowerPoint

6. Able to travel when required

7. Be Proficient in Oral and Written English

8. Able to work efficiently with minimum supervision.

9. A good sense of confidentiality regarding sensitive information.

Carnegie Mellon University is a highly selective global research university with more than 13,900 students and nearly 6,000 faculty and staff. Recognized for its exceptional arts and technology programs, we collaborate across subject areas and empower creative leadership in the fields of Business Administration, Computer Science, Engineering, Fine Arts, Humanities and Social Sciences, Public Policy & Information Systems, and Science. Carnegie Mellon is consistently ranked among the top 25 universities in the United States.

Carnegie Mellon University’s Division of Student Affairs is searching for a Senior Financial Administrator. This is an excellent opportunity for someone who thrives in an interesting and challenging work environment. You will contribute to the department by providing essential support by conducting detailed monthly analysis of accounts with report generation for directors and coordinators within the division’s 20 departments. You will assist with day-to-day operational oversight in support of all departmental, divisional and university financial policies. This position reports directly to the Assistant Director of Finance for Student Affairs, and will work closely with all members of the Finance team as a department within Student Affairs’ Business and Financial Operations.

Your core responsibilities will include:

• Develop business processes to demonstrate departmental finances and track expenditures in preparation for Senior Financial Manager monthly meetings with directors and bi-annual financial reviews with the Vice President for Student Affairs. Generate and distribute monthly reports to assist departments in managing their account activity consistent with their budget allocations and to ensure timeliness and completeness of transactions. Conducts monthly, quarterly, and annual financial reconciliations. Performs reconciliation of program expenses and handles problem resolution of finances. Coordination of other financial related work, such as credit card reconciliation, expense report preparation, processing journal entries, and oversight and direction of records retention. Ensure compliance with all applicable university standards, policies, and requirements. Serve as part of the Division of Student Affairs Finance.

• Work closely with staff in University Health Services to ensure accurate billing of services and fees to Student Health Insurance Provider and to student accounts. Responsible for accurate tracking of cost of goods sold and revenue earned from services provided. Responsible for completion of quarterly health insurance program reconciliation.

• Professional development and other duties as assigned in service to the broader Carnegie Mellon community through committee work, etc.

• Other duties as assigned

Flexibility, excellence, and passion are vital qualities within the Division of Student Affairs. Inclusion, collaboration and cultural sensitivity are valued competencies at Carnegie Mellon University. Therefore, we are in search of a team member who is able to optimally interact with a varied population of internal and external partners at a high level of integrity. We are looking for someone who shares our values and who will support the mission of the university through their work.

You should demonstrate:

• Excellent communication and organizational skills including ability to prioritize work and handle several tasks simultaneously

• Ability to understand and follow university guidelines and provide guidance; ability to build and maintain accurate and detailed records

• Ability to interact effectively with the campus community, students, and vendors

Qualifications:

• Bachelor’s Degree in Finance or Accounting, or related business field required

• 3-5 years experience in financial or accounting oversight preferably in an academic setting. Medical billing/insurance experience is preferred but not required. Proven ability to manage multiple projects simultaneously in different stages of development.

• A combination of education and relevant experience from which comparable knowledge is demonstrated may be considered.

Requirements:

• Successful background check

• Credit check

Additional Information

• Work Posture: This position is operating on a hybrid schedule, with an on-campus/in office presence two days a week.

• Sponsorship: Applicants for this position must be currently legally authorized to work for CMU in the United States. Carnegie Mellon University will not sponsor or take over sponsorship of an employment visa for this opportunity.

Are you interested in this exciting opportunity?! Apply today!

Joining the CMU team opens the door to an array of exceptional benefits, available to all full-time Carnegie Mellon University employees. Experience the full spectrum of advantages, from comprehensive medical, prescription, dental, and vision insurance to enticing retirement savings programs. Unlock your potential with tuition benefits, and take well-deserved breaks with generous paid time off and holidays. For a comprehensive overview of the benefits, explore: https://www.cmu.edu/jobs/benefits-at-a-glance.

At Carnegie Mellon, we value the whole package when extending offers of employment. Beyond just credentials, we consider the role & responsibilities, the invaluable work experience, and the knowledge gained through education and training. We acknowledge and appreciate your unique key skills and the diverse perspectives you bring. Our commitment to fostering an inclusive work environment means we also account for geographic differentials. Your journey with us is about more than just a job; it’s about finding the perfect fit for your professional growth and personal aspirations.

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About Our Job

With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose — for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver.

What We Offer

The City and County of Denver offers a competitive salary commensurate with education and experience. The salary range for this position is $120,000 - $145,000/year. We also offer generous benefits for full-time employees which include but are not limited to:

• A guaranteed life-long monthly pension, once vested after 5 years of service

• 457B Retirement Plan

• 140 hours of PTO earned within first year + 11 paid holidays, 1 personal holiday and 1 volunteer day per year

• Competitive medical, dental and vision plans effective within 1 month of start date

Location

The City and County of Denver supports a hybrid workplace model. Employees work where needed, at a job site several days a week and off-site as needed. In this position you can expect to work 3 days in office, and 2 days remotely.

Who We Are & What You’ll Do

The Department of Transportation and Infrastructure (DOTI), through its employees, enhances the quality of life in Denver by efficiently delivering effective, high quality, safe and equitable public infrastructure, and services. For more information, please visit the DOTI website. 

DOTI’s Commitment to Equity: 

• DOTI is committed to providing attention and resources to the areas, assets, and people of the city with the greatest need through equitable contracting, equitable investments, and equitable workforce development. 

• DOTI’s culture revolves around four key principles: (1) Invest in Our People, (2) Operate with Discipline, (3) Use Data to Drive Decisions, and (4) Deliver Results. 

As the Senior Legislative Affairs Specialist, you will lead DOTI's legislative affairs activities, spearheading interaction and engagement with Denver's City Council. Additionally, you'll play a crucial role in generating awareness, fostering understanding, and garnering support for DOTI's initiatives and objectives within the realm of local legislative affairs.

Specifically, as the Senior Legislative Affairs Specialist of DOTI you will:

• Support and represent DOTI in legislative initiatives, serving as the primary point of contact for Denver City Council members, advising on policies and priorities that align with DOTI's mission and vision

• Develop and maintain strong working relationships with both executive agencies and external stakeholders, including City Council and the Mayor’s Office, to ensure coordinated responses, advice, and counsel on legislative issues, information requests, and policy alignment

• Monitor and research activities and concerns relevant to City Council and the Mayor’s Office, providing professional support and strategic advice to DOTI on legislative matters, grassroots outreach, advocacy, and educational programming

• Manage compliance and administrative tasks, ensuring timely submission of departmental forms, memberships, and conference registrations, while also contributing to operational advancements for efficiency and potential revenue growth within DOTI

• Support continuous quality improvement efforts and the annual assessment of budget activities, working closely with department leadership to align strategies, programs, and priorities with organizational goals

• Prepare data and research to support DOTI strategies, including alignment with federal and state legislation, and provide executive-level guidance on legislative engagement

• Serve as the departmental staff lead for the DOTI Advisory Board, strategizing on board topics and agenda items with committee members and DOTI leadership, and acting as a point of contact for other external stakeholder groups as needed

• Assist and complete various tasks and projects as assigned by the DOTI Deputy Manager of Internal and External Affairs

About You

What You’ll Bring

We are looking for an experienced leader with business and political acumen that is outcome oriented and has a proven track record of excellent performance within a very complex enterprise.

Our ideal candidate has some or all the following experience, skills, and characteristics:

• Bachelor's Degree in Political Science, Public Policy, Governmental Affairs, Business, or Communications

• Five years of professional level work in government affairs, public policy, business management, or a related field

• Demonstrated experience in communication skills, both written and oral, and the creation and delivery of presentations, as well as testimony

• Demonstrated experience in maintaining positive relationships with elected officials and other stakeholders

• Experience working with or in government, politics or regulatory agencies, as well as the ability to grasp complex policy and technical issues

• Experience providing executive-level advice and counsel

Required Minimum Qualifications

• Education requirement: Bachelor's Degree in Business Administration, Public Administration, Management, or a related field

• Experience Requirement: Three (3) years of professional experience at the type and level of Management Analyst Senior or planning and conducting operational and/or management studies including determining study methods and procedures, analyzing data, developing recommendations and implementation strategies, and preparing reports of findings and recommendation

• Education/Experience Equivalency: One (1) year of the appropriate type and level of experience may be substituted for each required year of post-high school education; additional appropriate education may be substituted for the minimum experience requirements

Application Deadline

This position is expected to stay open until March 19, 2024. Please submit your application as soon as possible and no later than 3/19/2024 at 11:59 p.m. to ensure consideration.

About Everything Else

Job Profile

To view the full job profile including position specifications, physical demands, and probationary period, click here.

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The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law. 

Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S.

For information about right to work, click here for English or here for Spanish.