Total 64 job vacancies by Singapore Telecommunications Limited

Be a part of something BIG!

The Business Planning Manager role is essential for driving data-informed decision-making and ensuring financial accuracy. As the Single Point of Contact (SPOC) for dashboard management, the role ensures seamless data integration, user-friendly interfaces, and adherence to governance standards. Additionally, it supports financial forecasting by developing precise models and conducting comprehensive performance analysis. The role also tracks key revenue drivers and provides timely insights to the Enterprise Product team, enabling the organization to proactively address budget gaps and enhance financial performance.

Make an Impact by:

Dashboard Development and Data Schema Expertise:

• Serve as the lead Single Point of Contact (SPOC) and data schema expert responsible for designing and maintaining interactive dashboards in Tableau and Power BI.
• Lead the migration of data from multiple sources to a singular platform to streamline reporting and analysis.
• Collaborate with IT and data management teams to ensure seamless data integration and compliance with data governance standards.
• Work with stakeholders to identify key performance indicators (KPIs) and data requirements, ensuring dashboards effectively visualize financial performance and operational metrics.
• Facilitate informed decision-making by ensuring dashboards are user-friendly, accurate, and aligned with business objectives. Provide training and support to team members on dashboard functionalities and data interpretation.
• Manage the maintenance of Power BI and Tableau, including workspace administration and user access management.

Financial Planning and Forecasting:

• Develop comprehensive financial models and templates for operational revenue (OR) and driver analysis, ensuring accuracy and alignment with business goals.
• Translate business challenges into statistical problems and conduct data analysis.
• Prepare in-depth presentations for the VP, delivering timely and precise financial submissions on behalf of the Enterprise Product team.
• Present key findings, insights, and business recommendations to stakeholders using data storyboarding and visualization techniques.

Performance Monitoring:

• Prepare monthly rolling forecasts and the Annual Operating Plan (AOP) for Enterprise Product, emphasizing financial improvements.
• Track revenue and driver KPIs, monitor progress toward targets, and address budget gaps by providing timely insights and recommendations to senior leadership.

Skills for Success:

• Degree in Business Analytics, Accounting or Computer Science from a recognized university
• 3 to 5 years
• Accountancy, IT and Business
• Proven experience in financial planning, budgeting, and forecasting, preferably within an Enterprise Product environment.
• Strong expertise in dashboard development using Tableau and Power BI, with a deep understanding of data schemas and visualization best practices.
• Excellent analytical skills to develop financial models and templates for operational analysis.
• Strong analytical skills with a good eye for detail.
• Keen interest in the business and its operations and processes. Able to work in a dynamic and fast paced environment, and to meet critical deadlines.
• Demonstrates strong skills in working independently while also effectively collaborating with various teams and stakeholders.
• Strong communication / writing ability and able to communicate complex concepts to persons of various backgrounds
• The ability to lead, communicate clearly, think creatively, solve problems, build strong relationships, manage time effectively, pay meticulous attention to detail, and empathize with participants is essential for event planning

Rewards that Go Beyond:

• Full suite of health and wellness benefits
• Ongoing training and development programs
• Internal mobility opportunities

Your Career Growth Starts Here. Apply Now!

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.

Make an Impact by:

• Lead in the network design, implementation, and support on end-to-end bilateral infrastructure set up with partners via Landline and domestic backhaul infrastructure, including the Data Center / Facility providers.
• Plan, deploy, optimize and provide support to maintain the Singapore Backhaul Infrastructure network and overseas International Leased Circuit (ILC) network including network design, capacity planning and monitoring, and patch management.
• Manage contractors and internal stakeholders to perform roles such as site survey, installations, and service activations and ensure milestones are tracked and delivered within a given requested date.
• Source and procure the ILC equipment and relevant support systems through tenders and other sourcing activities.
• Enable the day 2 support structure by Operations team after implementation.
• Proactively lead the continuous network optimization initiatives including the Poion of Presence (POP) and services migration exercise.
• Provide support for Customer Solution and Product Team for strategic customer opportunities (RFP, project implementation, etc) including liaising with multiple vendors and partners.
• Responsible for the inventory record in backhaul infra network in Digital Inventory (DI) system including the bilateral fiber connectivity with partners.
• Enhance the features and usability of the DI to support ILC and E-line services by working with the portal development team and relevant stakeholders and how the circuit assignment can be optimized/automated through DI.
• Partner with cross-functional teams in Singtel to integrate ILC equipment, NMS and DI with Internal systems.
• Perform all other duties and responsibilities as assigned by supervisor.

Skills for Success:

• At least Bachelor's Degree in Electrical & Electronics, Computer Science/Information Technology/Engineering (Computer/Telecommunication) or equivalent.
• At least 3 years of experience in the communications industry with a Telco / Managed Service Provider environment.
• Good technical knowledge and relevant skillset to handle Layer 0 on Dark fibre, DWDM, ASON, OTN, L2 Ethernet, SDH and IP Network technology and platforms.
• Experience and exposure to industry leading DWDM and OTN platforms such as Ciena, Nokia, Infinera, Huawei, etc.
• Experience in developing, managing and evaluating the technical and commercial aspects of RFP/ Tender specifications for system solution.
• Keen interest in optical network and collaboration technology development and industry trend.
• Strong verbal and written communication skills, confident in dealing with various external and internal stakeholders with a customer-focused attitude.
• Able to work independently, play a hands-on role and adapt in a challenging and fast-paced environment.
• Eager to learn and driven to deliver result.
• Flexible and open to different perspective and approaches on project implementations and assignment.
• Proficient in Microsoft Office tools.
• Project Management.

Your Career Growth Starts Here. Apply Now!

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.

Make an Impact by:

• Provide high-quality pre-sales technical consultation and develop innovative, reliable and cost-effective solutions based on the most appropriate and latest technologies to win proposals and/or tenders and achieve high customer satisfaction for the services rendered.
• Engage enterprise customers on their business and technical requirement by understanding their pain points and current network infrastructure and develop use cases.
• Provide leadership for the development of the technical design and architecture and work with partners (Principals, System Integrators and Distributors) to deliver end-to-end solutions for enterprise customers.
• Work with internal stakeholders (e.g. sales, delivery and maintenance team) and partners to ensure that all aspects of the solution are supportable with relevant and optimized cost to maximize competitiveness.
• Ensure accurate and relevant documentation such as Statement of Works, Bill of Materials and solution strategy are created for all proposals.
• Conduct demo/POC/POV when required and presentations on proposed solutions.
• Stay updated on the latest technologies and trends in the market and conduct regular use case updates to customers.

Skills for Success:

• Degree in IT, Computer Science, or equivalent qualifications with at least 5 years’ experience in a technical role with technology vendor, system integrator or distributor related organization.
• Preferably Cisco CCNP or CCDP Enterprise certified or equivalent.
• Comprehensive and working knowledge on Campus LAN and Wireless, Data Centre, Software-Defined and Cloud network solutions.
• Familiar with key networking products and solutions such as Cisco, HPE Aruba, AWS & Azure.
• Engage and influence various stakeholders such as CxOs, IT Heads, Directors and Managers on technology solutions and market trends.
• Excellent interpersonal, presentation, writing and communication skill.
• Work independently as a team member and support other departments including Sales, Delivery and Maintenance teams.
• Highly motivated and willing to learn new technologies and able to work under pressure.

Your Career Growth Starts Here. Apply Now!

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.

• Support Singtel’s global offices International Data and Manage Services requirement
• Develop competitive pricing proposals to enhance our win rate
• Work closely with internal and external stakeholers to propose the best price-value solution to our customers that is inline with our bid strategy
• Conduct win loss analysis to enhance our pricing competitiveness
• Stay updated with best practices and meet financial KPIs such as, win rate and margin
• Lead digitial initiatives with objective to improve productivity and sharpen pricing benchmark
• Adopt a zero tolerance for non-compliance of financial and regulatory guidelines
• Conduct joint customer visits with our Account teams

Skills for Success:

• Diploma or degree in Marketing, Business Studies or Engineering
• 5 years working experience in Bid, Pricing or ICT industry
• Excel (Intermediate)
• Experienced with BI tools
• Telecommunication, AI or machine learning experience will be an advantage
• Able to work well both independently as a pricing professional and collaboratively as part of a team

The Service Manager is responsible for enhancing the customer experience for VVIP clients by fostering strong service relationships and acting as the single point of contact for escalated operational issues.

Key responsibilities include overseeing day-to-day fault management for critical incidents, providing regular updates, and ensuring timely resolutions.

The Service Manager will manage the planned maintenance cycle for critical customer services and ensure service performance aligns with contractual agreements.

The Service Manager will conduct monthly network performance reviews, which involve discussing previous meeting minutes, presenting network availability reports, and developing improvement plans for prolonged outages and recurring issues.

The role requires a proactive approach to managing service levels and continuous improvement in service delivery.

• To achieve a high standard of customer service and retaining the customer-base with a stabilized customer network.
• To achieve a “Good and Excellent” survey score for the customer survey via CE customer survey and CSat customer survey.
• Conduct the network performance review with customer(s) monthly and to ensure that the performance of services to customer as agreed in the contract meet the service level agreement.
• Improvements in the service availability (%) and reduction in fault tickets through implementation of service improvement plans; and improvement in subsequent survey score.
• Overseeing the entire planned maintenance cycle for customer’s critical services by coordinate approval for maintenance work and notification

Skills for Success:

• Bachelor’s degree in information technology, Telecommunications, Business Management, or a related field.
• Relevant certifications in service management (e.g., ITIL) are a plus.
• Minimum of 5 years of experience in service management, customer service, or account management, preferably in a telecommunications or IT environment.
• Strong understanding of network management, fault management processes, and service level agreements (SLAs).
• Familiarity with network performance monitoring tools and reporting metrics.

Make an Impact by:

• Manage the product and corresponding lifecycle of Singtel’s Managed Services portfolio including managed WAN and SD-WAN solutions.
• Manage the product cost structure, cost optimization, roadmap, commercial model and product P&L.
• Manage the product policies, performance and streamline processes within Singtel. Ensure comprehensive documentation of processes and product specification.
• Work closely with all stakeholders to ensure product requirements are well supported and integrated into OSS and BSS systems.
• Provide business case analysis to support new services and customization of existing product offering to meet specific customer needs.
• Understand the market needs, keep abreast of technology developments/trends and competitive situation.
• Plan and develop new products, features, capabilities, product positioning, pricing, benchmarking against competitor to ensure product is relevant, competitive, and meeting market needs.
• Enable technologies and service delivery partners for Singtel Software Defined services, constructing a cost-effective end-to-end service for the enterprise customers.
• Enable sales team to upsell services to accelerate customers’ digital transformation efforts.
• Review and manage product terms and conditions, partner contract and agreement.
• Develop and execute marketing strategies including market segmentation and positioning.

Skills for Success:

• Degree in Business, Marketing, Computer Science or Engineering degree.
• Minimum 3 years of experience in product management or product development experience, at large enterprises or innovative start-ups.
• Experience in managed services, cloud-based services and/or customized managed services offering.
• Interest in developing service and initiatives that promote end-user experience through runbooks, automation and toolkit with stakeholders.
• Good written and verbal communications skills.
• Keen sense of technology developments, market trends, and needs of the enterprise business market.
• Have the drive, energy and commitment to succeed in winning in a competitive market environment.
• Demonstrable track record of success.

Rewards that Go Beyond

• Full suite of health and wellness benefits.
• Ongoing training and development programs.
• Internal mobility opportunities.

Your Career Growth Starts Here. Apply Now!

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.

• Act as Level-3 engineer and Subject Matter Expert for Global Network Services.
• Part of the 24x7 escalations team (on rotational standby call).
• Manage incidents escalation to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner.
• Provide Technical Support and consultancy as SME to internal stakeholder, for and not limited to service onboarding and process improvement.
• Review complex change request and participate in pre-change council meeting.
• Work closely and support problem management team to identify root cause of chronic problem or recurring issues, plan for preventive actions and improvement.
• Analyse IP network performance and take proactive actions and preventive measures to monitor and enhance the network performance including software and hardware upgrades, etc.
• Occasionally provide training to Tier 1 and 2 engineers on the complex issue handled.
• Perform risk and impact assessment on the hardware, software advisory affecting Singtel network.
• Support engineering teams on new product/ feature implementation, node deployment and technical support matters
• Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
• Review of technical documentation for training materials, manuals, troubleshooting guides, etc

Skills For Success

• Degree in Computer Science / Electronics Engineering, or any other relevant discipline.
• Cisco CCIE certified or CNNP with rich experience troubleshooting in complex enterprise LAN and large WAN network.
• At least 8+ years’ experience in similar support roles, working directly with large global customers and partners.
• Minimum to have one SDWAN certifications.
• Working experience minimum in two of the following SDWAN product: Cisco, Silverpeak, Velocloud, Fortinet, etc.
• Strong knowledge on Telco and enterprise network and technologies.
• Strong understanding of routing protocols like OSPF, BGP, MP-BGP, MPLS, TE, SR, QoS, SDWAN Overlay protocols.
• Expertise with Remote Access VPN solutions, IPSEC, PKI & SSL, TCP/IP, Authentication Protocols (LDAP, RADIUS etc.)
• Experience of Security services (IDS/IPS, UTM, DDoS, Firewalls etc.)
• Working Experience with security products like Checkpoint, Palo Alto, Fortinet, etc, is a plus.
• Strong ability to independently debug broad, complex, and unique networks with mixed medium and protocols required.
• Cloud and Virtualization experience (AWS, Azure, VMWare, OpenStack) is a plus.
• Excellent written and verbal communication skills are required.
• Strong situational awareness and critical thinking abilities.
• Experience in leading a team is great advantage as this role potentially will require to lead group of engineers.

Your Career Growth Starts Here. Apply Now!

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.

Make an Impact by:

• Enable and support Singtel 5G connectivity business by being the 5G SPOC to technical and sales team, ensuring effective GTM and sales support of 5G product portfolio.
• Work with 5G product engineering team and network team to ensure successful implementation and testing.
• Ability to perform business case analysis, to commercialize and productize new products and features.
• Driving the development of product strategy and roadmap.
• Support sales and business development for pricing and proposal creation.

Skills for Success:

• 5 or more years of experience in product management.
• Understanding of mobile technologies and IP networking.
• Financial literacy.
• Ability to engage technical customer.
• Pro-activeness and a desire to learn.
• Aptitude for working in a dynamic and fast-paced environment.
• Good teamwork and interpersonal skills.
• Demonstrable experience with working and managing partners.
• Ability to translate processes into a virtual process flow.
• Self-driven and able to work independently but also work well cross functional teams.
• Negotiation skills.
• Experience in handling product management for Enterprise market.

Your Career Growth Starts Here. Apply Now!

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.

• Lead and manage end-to-end bidding pursuit process. Be the overall-in-charge of RFP document development, preparation and to ensure high quality proposals are submitted on time.
• Direct the pursuit strategy to properly position the firm’s market leadership, capabilities, resources, and overall credentials to win the new business opportunity.
• To perform effective engagement with bid stakeholders, customers, overseas offices and partners for bid submission.
• Work closely with Sales to understand customers’ requirements and business environment in order to formulate bid win strategies and value proposition for proposals.
• Manage and negotiate with partners and vendors’ on commitments and commercial terms.
• Ensure bid proposals adhere to finance and legal guidelines; Manage risk log and mitigation plan.
• Drive commercial strategy and manage customer contract and commercial deliverables
• Work with Pricing and Finance stakeholders to ensure proposed pricing is in line with overall bid strategy, establish pricing structure that meets business/corporate target margins and have gained internal approvals for customer submission.
• Facilitate deal presentation and contract negotiation with customers.

Skills for Success:

• Degree in Business Studies, Engineering or Economics
• Minimum 6 years relevant working experiences
• Previous bid management experience in IT-related or telecommunication industry
• Experienced in Project Management Skill, Demonstrating Contract Negotiation Skill and Financial Analysis and Modelling
• Good to be certified in the following:

1. PMP Accreditation
2. APMP Accreditation
3. IACCM Accreditation

Be a part of something BIG!

• Ensure all commissions are accurately computed per Commission schemes and paid per agreed schedule.
• Provide excellent support to Business Units (BUs).
• Proper documentation on operation processes & procedures are up to date.
• Communicate & share update or commission pay out result with analysis to the respective BUs

Make an Impact by:

• To process Sales Partners’ Activation Incentive (AI) & Marketing Support Fund (MSF) and other Sales
• Commission & Incentives accurately and timely.
• To verify, investigate, analyse root causes and resolve disputes / claims raised by Channel Sales, Sales Agents and Sales Partners
• To prepare AI & MSF payment summary, payment requisition and raise Service Entry & Service Order in Global Trading Post (GTP) for approval
• To liaise with Order Processing Team, Sales Teams, Finance, Sales Partners and Other Support Teams in clarifying / rectifying sales claims that were rejected and raised as discrepancy claims
• To update and maintain all payout records, master data files and do backup to keep track on all such info in our Commission folders
• To ensure documentation on operation processes & procedures are properly updated, maintained and available for use
• To ensure proper housekeeping of documents for reference and audit purposes
• To review current processes & participate in contributing ideas / suggestions for improvement.

Skills for Success:

• Diploma holder and above
• At least 1 year of working experience
• Must posses strong Excel knowledge (eg command on Vlookup / Pivot Tables)
• Good working knowledge of MS office
• Teamwork and collaboration
• Has a flair for numbers/figures
• Meticulous
• Be proactive and have good problem-solving skills
• Be accountable and having a sense of ownership on decisions made
• Take initiative
• Has good inter-personal, communication skill & good work attitude
• Be able to work independently and a good team player

Rewards that Go Beyond:

• Full suite of health and wellness benefits
• Ongoing training and development programs
• Internal mobility opportunities

Your Career Growth Starts Here. Apply Now!

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.

This position is for an experienced individual with strong knowledge in networking and expertise in one of the following areas: routing/switching, SDN, Application Delivery Controller (ADC), network management, or security.

The ideal candidate will have a minimum of 5 years of hands-on experience and will be responsible for transforming ideas, solutions, and proposals into technical blueprints. Additionally, they will lead project teams to manage complex technical setups.

Make an Impact by:

• Analyze technical needs, requirements, and state of the network’s infrastructure design, integration, and operations.
• Produce high level architecture designs to meet customer requirements for semi-complex (or) complex systems. Articulate with sufficient knowledge to convince and explain customer on the design.
• Produce low level technical designs from high level architecture designs. Translate a broader infrastructure design or blueprint into technical specifications and details.
• Refine design specifications and prototypes based on inputs from internal / external stakeholders.
• Installs or removes hardware and/or software, using supplied installation instructions and tools including, where appropriate, handover to the client.
• Develop a comprehensive testing plan to assess stability, suitability and performance of on-site infrastructure and systems.
• Conducts tests, corrects malfunctions, and documents results in accordance with agreed procedures.
• Provides specialist guidance and advice to less experienced colleagues to ensure best use is made of available assets, and to maintain or improve the installation service.
• Develops installation procedures and standards, and schedules installation work.
• Configures the hardware environment, produces integration test specifications, conducts tests and records the details of any failures.
• Drive the troubleshooting with internal/external system components.
• Reviews requirements and specifications and defines test conditions.
• Designs test cases and test scripts under own direction, mapping back to pre-determined criteria, recording and reporting outcomes.
• Conducts tests as defined in an integration test specification, records the details of any failures, and carries out fault diagnosis relating to simple failures, reporting the results of the diagnosis in a clear and concise manner.
• Reviews test results and modifies tests if necessary. Provides reports on progress, anomalies, risks and issues associated with the overall project. Reports on system quality and collects metrics on test cases. Provides specialist advice to support others.

Skills for Success:

• Degree or Equivalent
• 5-8 Years of Network Experience

1. Network specialization skillset in Routing & Switching, Wireless, Data Center solutions, SDWAN.
2. Good at problem solving
3. Able to explain technical problems in a simple terms

• CCNP & ASCP or ACMP

Make an Impact by

• Prepare and monitor monthly cashflow projection of each RDC entity
• Prepare timely tracking of loan covenants and ensure compliance to terms of agreements with shareholders and external financing
• Prepare monthly journal entries as part of the month-end closing process including bank reconciliations.
• Assess and implement new operating bank accounts as part of external financing.
• Assess and review annual budget and cash flow forecasts based on market trends, business drivers and regional investments.
• Finance business partner to stakeholders and provide necessary requirements in implementing new finance and accounting solutions.
• Liaise with internal and external auditors.
• Responsible for the statutory financial statements of the RDC entities.
• Any other duties and projects as assigned by Finance Directors and CFO.

Skills for Success

• Degree in Accounting or its equivalent with at least 4 years of relevant work experience. External audit experience and 2 years of working experience in a local SME or MNC preferred.
• Proficiency in Microsoft office and knowledge of SAP preferred.
• Good oral and written communication skills.
• Able to work in a team.
• Interpersonal and people management skills.
• Strong business acumen.

Rewards that Go Beyond:

• Flexible work arrangements
• Full suite of health and wellness benefits
• Ongoing training and development programs
• Internal mobility opportunities

Your Career Growth Starts Here. Apply Now!

Make an Impact by

DC Operations Management

• Ensure incidents are responded and attended to, or escalated for 2nd/3rd level resolution based on criticality, impact and SLA
• Lead BCP exercise and be the 1st level incident responder.
• Customer Request fulfilment and system management such as Electronic Visitation Management System
• Remote Hand support for – media management, visual inspection, reboot devices, staging room, physical connect/disconnect of HDD, network cable connectivity test, insertion of fire SFP
• Manage equipment movement, asset tagging, labelling and tracking
• Perform shift duty to support 24x7 DC Operations

DC Facilities Management

• Perform Event Monitoring for all Data Centre Facilities infrastructure to ensure Data Centre is in normal function both upstream and downstream (eg. UPS, power, temperature control, humidity, water detection sensor, etc.).
• Ensure all DC supporting infrastructure (i.e. Environment Monitoring System (EMS), Access Control Systems, Electronic Visitation Management System.etc) are functioning well.
• Update and maintain all DC related documentation, including reports generation where needed
• Coordinate with various stakeholders to fix the technical issues to provide timely support to customers.
• Ensure adherence to all standard operating procedures (SOP), method of procedures (MOP), and emergency response procedures (ERP) established for the critical environments, as well as the formal change control process.
• Coordinate maintenance and shutdowns (eg. working with vendors for DC electrical and mechanical systems)

Incident / Change / Customer Management and other requirements

• Manage Incidents and Closure, including Root Cause Analysis on incidents
• Raise the necessary requests from such as Change Request or notifications requests to the customers as part of service maintenance
• Liaise with internal and external customers and ensure that customers’ contractual service level agreements are met
• Perform other duties such as access clearance, and participate in projects as required

Skills for Success

• Diploma Holders in Electrical & Electronics, Computer & Communications Engineering, Information & Digital Technologies. Alternatively, you have Technical education (e.g. ITE) with relevant working experience managing 24x7 DC Operations
• General technical and functional knowledge of data center infrastructure to include electrical and mechanical systems, fire detection and protection systems, building management systems, equipment maintenance, space planning, construction of critical facilities environment
• Good communication and people management skills.
• Team player who is also able to perform independently
• Well organized and able to reschedule priorities as circumstances change
• Good communication skills (both verbal & written)
• Analytical with good problem solving skills
• Positive attitude and Proactive

Rewards that Go Beyond

• Flexible work arrangements
• Full suite of health and wellness benefits
• Ongoing training and development programs
• Internal mobility opportunities

Your Career Growth Starts Here. Apply Now!

Make an Impact by

• Lead the consortia Procurement Group (PG) which consists of members from multi-national telecom companies to achieve Singtel’s strategic interests in the cable systems.
• Perform negotiations with system suppliers in the Procurement Group (PG) to achieve low cost structure and improve unit cost for Singtel.
• Formulate project budgets for internal and external consumption.
• Liaise with internal finance teams to provide and update financial status of cable projects.
• Liaise with Product and Sales teams on customers’ requirements and delivery timeframes.
• Assist in formation of business case for cable projects.
• Implement tenders in accordance with Singtel’s procurement guidelines.
• Implement cable projects from tender phase to acceptance phase.
• Hand over accepted cable systems to Singtel’s Operation & Maintenance teams, clearance of deficiency items, closing of project accounts with Singtel’s finance teams, update actual project costs, proper handing over of final system documents to O&M team.
• Serve as the escalation point and remediation expert for all matters related to Singtel’s owned cable systems and cable landing station infrastructures (access and related works) and Network Operations (NOC) as needed across multiple systems. Work closely with Security, Station and Facilities Management for equipment installation in cable stations.
• Partner with Singtel legal team to ensure contract clarity, contract integrity, contract compliance in each country of operation or/and obligations.

Skills for Success

• Bachelor of Engineering in Electronics & Communications
• Minimum 5 years of relevant experience
• Basic knowledge in optical communications at university level;
• Basic knowledge in electrical power supplies or working experience with Power Feed Equipment (PFE);
• Working experience on optical transmission equipment (e.g. SLTE, DWDM).

Rewards that Go Beyond

• Flexible work arrangements
• Full suite of health and wellness benefits
• Ongoing training and development programs
• Internal mobility opportunities

Your Career Growth Starts Here. Apply Now!

Make an Impact by

DC Operations Management

• Ensure incidents are responded and attended to, or escalated for 2nd/3rd level resolution based on criticality, impact and SLA
• Lead BCP exercise and be the 1st level incident responder.
• Customer Request fulfilment and system management such as Electronic Visitation Management System
• Remote Hand support for – media management, visual inspection, reboot devices, staging room, physical connect/disconnect of HDD, network cable connectivity test, insertion of fire SFP
• Manage equipment movement, asset tagging, labelling and tracking
• Perform shift duty to support 24x7 DC Operations

DC Facilities Management

• Perform Event Monitoring for all Data Centre Facilities infrastructure to ensure Data Centre is in normal function both upstream and downstream (eg. UPS, power, temperature control, humidity, water detection sensor, etc.).
• Ensure all DC supporting infrastructure (i.e. Environment Monitoring System (EMS), Access Control Systems, Electronic Visitation Management System.etc) are functioning well.
• Update and maintain all DC related documentation, including reports generation where needed
• Coordinate with various stakeholders to fix the technical issues to provide timely support to customers.
• Ensure adherence to all standard operating procedures (SOP), method of procedures (MOP), and emergency response procedures (ERP) established for the critical environments, as well as the formal change control process.
• Coordinate maintenance and shutdowns (eg. working with vendors for DC electrical and mechanical systems)

Incident / Change / Customer Management and other requirements

• Manage Incidents and Closure, including Root Cause Analysis on incidents
• Raise the necessary requests from such as Change Request or notifications requests to the customers as part of service maintenance
• Liaise with internal and external customers and ensure that customers’ contractual service level agreements are met
• Perform other duties such as access clearance, and participate in projects as required

Skills for Success

• Diploma Holders in Electrical & Electronics, Computer & Communications Engineering, Information & Digital Technologies. Alternatively, you have Technical education (e.g. ITE) with relevant 5 year working experience managing 24x7 DC Operations
• General technical and functional knowledge of data center infrastructure to include electrical and mechanical systems, fire detection and protection systems, building management systems, equipment maintenance, space planning, construction of critical facilities environment
• Good communication and people management skills.
• Team player who is also able to perform independently
• Well organized and able to reschedule priorities as circumstances change
• Good communication skills (both verbal & written)
• Analytical with good problem solving skills
• Positive attitude and Proactive

Rewards that Go Beyond

• Flexible work arrangements
• Full suite of health and wellness benefits
• Ongoing training and development programs
• Internal mobility opportunities

Your Career Growth Starts Here. Apply Now!