Total 2 job vacancies by Sherwood Forest Hospitals NHS Foundation Trust

An exciting opportunity has arisen for a First Line Support Technical Apprentice to join Nottingham Health Informatics Service (NHIS).

The successful candidate will provide a confident, friendly and efficient first line support service to our NHS customers and partners within Nottinghamshire.

Working within the first line support technical team you will support the team in answering any calls and ensuring that they are logged and escalated on the service desk database. You will be required to inform customers of NHIS of the status and progress of their call and monitor calls and escalate where required.

You will need to ensure that telephones are answered promptly and professionally. You will assist with the processing and access controls of the systems and ensuring that only appropriate staff are given access to the systems as per their managers request.

You will be expected to support the administration and issuing of smart cards which allow staff access to ESR and clinical systems.

To see the full detailed job description and main responsibilities of the job please refer to the job description attached.

Nottinghamshire Health Informatics Service (NHIS) are an Information Management & Technology (IM&T) service provider. We supply digital services including Infrastructure Management, Cyber Security, a full range of 1st, 2nd & 3rd Line Technical Support Services, along with Professional and Transformation services including Project Management & Training teams. NHIS are a shared service hosted by Sherwood Forest Hospitals NHS Foundation Trust (SFHFT) supporting Health and Care organisations across the Nottingham and Nottinghamshire Integrated Care System (ICS). We work collaboratively with our partner & customer organisations to help deliver their digital & transformational initiatives & strategies, providing expertise and knowledge gained through years of experience. We provide support to over 13,000 users at nearly 800 sites with around 150 internal dedicated staff. Our main aim is to help improve health and care services for citizens by working with organisations to improve the digital experience for the Health and Care workforce and for our local population, ultimately providing a data rich ICS with a focus on the sharing of information and interoperability.

The post holder(s) will contribute to the effective delivery within the Technical Service Business Unit and work alongside the First Line Support Officers and Second Line Engineers to support them in their daily work activities as dictated by the First Line Support Team Leader.

To see the full detailed job description and main responsibilities of the job please refer to the job description attached.


This advert closes on Wednesday 31 Jul 2024

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Nottinghamshire Health Informatics Service (NHIS) provides Information, Communication and Technology Services (ICT) across the NHS and local health community. Providing expertise and capability, effectively delivering national and local ICT requirements and continually researching and innovating in an effort to provide technologies that enable our customers to do things better or do better things.

An opportunity has arisen to work within the Application Support Team within the Transformation Service Line.

We are looking for an enthusiastic and highly motivated individual who has significant experience working within a customer or patient focused environment to join our busy Application Support Team.

You will need excellent knowledge of Microsoft desktop packages and an understanding of a range of patient-based clinical systems would be desirable as well as knowledge of the Data Protection Act and issues around data confidentiality.

Due to the nature of the role it is essential that the post holder has excellent communication skills with the ability to remain calm under pressure as well as maintaining a professional manner at all times.

A significant part of the role will be focused around the answering of telephone calls from clinical staff and the use of our call logging system; therefore it is essential that the successful candidate has advanced telephony and keyboard skills and an appreciation of the importance of capturing and maintaining accurate and timely information.

To understand the role in more detail, please refer to the attached job description and person specification.

Thank you for your interest in this role.

Sherwood is nationally recognised as being an excellent place to work and deliver care. We are rightly proud of the 5,500 colleagues who work here and we are the Health Service Journal’s Trust of the Year in 2020.

The Care Quality Commission rated King’s Mill Hospital Outstanding and Newark, and Mansfield Community Hospitals Good. Overall we are rated Outstanding for care.

For the last three years, we have been ranked as the best NHS Trust to work for in the Midlands and in 2020 we were the third best Acute/Community NHS Trust in England.

Happy colleagues deliver better care. Our teams work in a supportive, inclusive environment, which nurtures wellbeing and has opportunities for development and progression. We do not just care for our patients, we also care for you.

We would love you to join us.

To understand the role in more detail, please refer to the attached job description and person specification.


This advert closes on Wednesday 1 May 2024

Proud member of the Disability Confident employer scheme