Application Engineer - Launch Success
10 months ago
Position Summary:ZEISS offers contract programming, reporting, support, and training for our manual and automated solutions on a fee-paid basis. The A.....
Position Summary:
ZEISS offers contract programming, reporting, support, and training for our manual and automated solutions on a fee-paid basis. The Applications Engineer is responsible for supporting the revenue growth and success of ZEISS by efficiently providing metrology services solutions and support. The Application Engineer is responsible for providing turnkey results for the successful launch of our provided hardware and software solutions. Availability, response time and customer satisfaction are key success criteria for each service activity and as such this position requires flexibility to work different shifts and/or weekends to meet customer demands.
Responsibilities and Duties
- Consult, primarily at customer location, to ensure the successful implementation and on-going use of ZEISS Scanning solutions in the long term. While doing so, the Application Engineer is to –
- Develop customer specific training requirements including on-sight workshops, on location training, classroom training based on understanding customer needs to ensure the installed solution is successful.
- Interface with customers engineering, quality and manufacturing team members and shop floor personnel to confirm scope of work and make decisions regarding onsite scope changes and adjust deliverables.
- Be the single point contact for collecting and consulting on relevant CAD data provided by the customer.
- Utilize ZEISS solutions to support customers’ automated scanning and inspection of parts and assemblies.
- Consult with customer to create SOP’s based on experience to increase other team members knowledge and skills
- Create basic and advanced inspection layouts with reports based on customer requirements.
- Robot cell programming utilizing Virtual Measuring Room (VMR) to program robotic automated scanning process and populate inspection plans.
- Provide customer confidence through accurate and timely deliverables.
- Onsite support, oversight and consultations at customer installations that typically consist of 1-to-2-week engagements to assure successful rollouts and customer satisfaction.
- Onsite troubleshoot issues and take or recommend corrective actions or provide appropriate technical information to CAPTURE 3D or GOM support team for next step actions.
Qualifications and Skills
- Technically oriented degree or equivalent plus 2 years work experience
- 1+ year of proficient experience in the Launch Success Specialist position or equivalent work experience
- Successful completion, operation and demonstration proficiency in all basic hardware solutions, software and VMR programming capabilities in a contract services and POC deliverable capacity
- Proficiency in the use of the ATOS 3D scanner and TRITOP Digital Photogrammetry manual and automated measurement solutions
- Proficient in scanning different parts in different industries including but not limited to Automotive, Aerospace, Castings, Medical, Consumer goods and Plastics.
- Successfully complete industry specific inspection module training courses i.e., sheet metal, airfoil, plastics, and casting
- Completed multiple launch support and validations successfully for at least 2 different customers.
- Understanding of manufacturing, product development and quality control
- Successfully complete and demonstrate competence in basic and advanced hardware and software training.
- Able to explain how the equipment works and when to use specific equipment for certain application.
- Proficient at implementation of solutions and the operation of all series of ScanBoxes.
- Able to set up Kiosk Mode and configure custom options.
- Able to use SOPAS ET Software (RFID reader)
- Proficient at basic layouts including basic GD&T callouts.
- Successfully complete and demonstrate proficiency in Aukom level 1 training.
- Successfully complete and demonstrate proficiency in Automated Sheet Metal inspection.
- Ability to work independently and complete tasks under high pressure and tight timelines as needed.
- Knowledge and use of SICK sensor software proficiently
- Knowledge and ability to use robotic teach pendant.
- Meet required qualifications to work with ITAR designated data.
- Good written and verbal communication skills
- Willing to work at customer locations for a project’s duration.
- Up to 60% travel
- Possession of a valid driver’s license
Your ZEISS Recruiting Team:
Tracy Hollstadt
Official account of Jobstore.