Total 7 job vacancies by CIBC Bank USA

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

As a member of CIBC’s team, the Senior Manager, Application Development is a professional responsible for managing multiple development projects, development groups and application support functions for a major line of business. The role applies professional knowledge to oversee the development, testing and implementation of organization-wide systems, directing,  motivating and developing staff to maximize their individual contribution and function effectively as a team. The Senior Manager, Application Development leads a team to manage resource requirements and allocations, monitor and improve quality, and ensure 'best practice' development techniques. Additionally, the role works with the business in the development, testing and implementation of application programs that help promote business improvement.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How you'll succeed

• Understanding Requirements – Track and analyze operating environment for specified services and implement corrective actions as needed. Work with clients and internal partners to determine, negotiate, and manage services to the agreed standards. Monitor service levels to identify opportunities for improvement and recommend appropriate solutions.

• People Leadership – Lead and coach a high performing group team of individuals. Direct, motivate, and develop your team, maximizing their contributions and professional growth. Share knowledge and collaborate to come up with effective solutions to problems.

• Relationship Management – Work closely with clients and business partners to develop, test, and implement application program. Impact and improve the business by advising application owners on the technology possibilities and requirements.

Who you are

• You can demonstrate experience with 10 years of application development experience with some focus on greenfield, custom development.  5-8 years’ leading a team of developers and are a seasoned professional with the ability to coach and help develop other team members. You are a code quality champion with hands-on experience in Software Design and Development using SOLID Design principles.    

• It’s an Asset if:  You have good understanding of .Microsoft Full Stack development, working with both Front and backend of the applications. This would include experience with ASP.NET framework, SQL Server and design/architectural patterns (e.g. Model-View-Controller (MVC)). Ability to code at a high level in .NET languages (C#) as well as JavaScript, jQuery, HTML5/CSS. Experience with MS Azure, and experience/familiarity with Azure DevOps (ADO) is required. You should have familiarity with architecture styles/APIs (REST, RPC), understanding of Agile methodologies, and excellent troubleshooting and communication skills. Experience with Team Found Server and or Azure DevOps (ADO) is preferred. Ideally, you understand patterns of designing applications for cloud and have knowledge of Agile methodology and experience working in a Scrum team.

• Presentations--Ability to present information to groups with the appropriate degree of formality.

• Interpersonal Relationships--Knowledge of approaches, tools and techniques for working with individuals and groups in a constructive and collaborative manner.
• Decision Making and Critical Thinking--Knowledge of tools and techniques for effective use of a broad range of factors, assumptions, frameworks and perspectives when solving problems.
• Staff and Career Development--Ability to address training and career development needs of individuals, teams or organization.

• Leadership--Knowledge of approaches, tools, and techniques for gaining the cooperation and support of others.

• Planning: Tactical, Strategic--Ability to contribute to operational (short term), tactical (1 - 2 years) and strategic (3 - 5 years) planning in support of the business plan.

• Application Delivery Process--Knowledge of major tasks, deliverables, formal methodologies and disciplines for delivering new or enhanced applications.

• You have a degree/diploma in Computer Science, Business, and/or a related field.

• You are a bold and authentic leader. You're passionate about developing and coaching to bring out the best in people. You have led diverse, high performing teams.

• You embrace and champion change. You'll continuously evolve your thinking and the way you work in order to deliver your best.

• You're driven by collective success. You know that collaboration can transform a good idea into a great one. You understand the power of an inclusive team that enjoys working together to create a shared vision.

• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

California residents — your privacy rights regarding your actual or prospective employment

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

Job Location

Employment Type

Weekly Hours

Skills

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you will be doing

The Application Support Engineer is responsible for the support and maintenance of CIBC’s On-Prem, hosted, and cloud applications and interfaces from both a technical and business perspective. The role works on the day-to-day support through troubleshooting complex issues and delivering quick solutions.

This role will be partnering with the business to champion their needs and requests. Also, collaborate with vendors, developers, architects, and cloud and infrastructure specialists to gather requirements and conduct research for new, upgraded, and enhanced technologies.

Moreover, this role will coordinate and/or perform designs, installations, configurations, and system testing producing deliverables related to specific projects. Also, responsible for assisting Compliance and Security to ensure systems are functioning in accordance with Bank standards.

Work Arrangement: At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you’ll work in a hybrid environment with the expectation to be onsite at least 2 days per week while the other days may be remote.

How you will succeed

Troubleshooting and Technical Skills – Work closely with key business and technology partners to ensure that business and internal client impact issues are well understood, addressed, and resolved. Utilize Incident and Problem Management to effectively resolve incidents and find root causes.  Participate in Major Incidents and Disaster Recovery events completing tasks and collecting evidence. 

Systems Implementation and Maintenance - Lead and/or coordinate technical research, design, configuration, testing, and integration of cross-functional, multi-platform application systems. Perform application changes utilizing the change management process.  Ensure adherence to all regulatory and information security standards and policies are maintained in all aspects of the application management.  Plan and implement certificate creation/renewals as needed. 

Relationship Management - Build strong relationships and partnerships with technical team members, clients, vendors, and peers. Lead discussions, listen, and ask the right questions to ensure needs and issues are identified and recommend/implement solutions resolved. Express oneself and communicate with others verbally at an advanced level; recognizing that verbal communication is more than just language - it includes tone, style, and structure.

Project Work - Provide technical guidance concerning the business implications of technology projects. Modify, enhance, and/or create solutions to meet business requirements. Analyze proposed application designs and provide feedback on potential gaps.  Review, plan, test, and implement system upgrades and enhancements. Review system patches and updates by vendors to ensure minimal system impact. Plays an integral role on project teams producing quality and timely deliverables. Perform testing of solutions before moving to production.

Who you are

• Minimum of 3 to 5 years of experience in an application support role, 1 to 3 years of business experience in banking.
• Experience with using ITIL Change, Incident, and Problem management processes.
• Coordinating the production support needs.
• Responsible for documentation such as deficiencies, deviations, application flow diagrams, SCM plans, etc.,
• Problem-solving, critical thinking, and decision-making skills required.
• Experience with workflows, forms, and/or reports
• Familiarity with cloud technologies such as Azure.
• SQL query writing and File integration experience are a plus.
• Validate and submit responses to requests for information from audits.
• Embrace and advocate change.
• Influential, relationship management, and networking, inspiring outcomes by sharing expertise.
• Digitally savvy; innovative, embrace evolving technologies; easily adapts to new tools and trends.
• Solid collaborator: Support and mentor intermediate analysts
• Preferred Formal Education:  Bachelor’s Degree or equivalent experience.

What CIBC offers 

At CIBC, our people are our greatest asset. You’ll become part of a diverse community that acknowledges everyone’s unique talents and empowers teams to do what’s right for the client and to do it well. As part of our team, you will: 

• Thrive: Benefit from an open and approachable culture that provides the flexibility and support you need to integrate your life at work and home. 
• Connect: Work in a place where the right technology and infrastructure foster innovation, collaboration, and creativity. 
• Develop: Grow your skills and career through our best-in-class onboarding experience, ongoing learning opportunities, individual development planning, and comprehensive product training. 
• Prosper: Share in our collective success with a competitive salary, incentive pay, banking benefits, health benefits programs, retirement savings, and more. 

California residents — your privacy rights regarding your actual or prospective employment 

CONDUCT & CULTURE RISK

Our CIBC risk culture is based on employees striving to exceed the expectations of ourselves and our leadership’s identification and mitigation of risks in their daily responsibilities, not just in quarterly or annual monitoring/assessments.  We all are accountable for managing risk.

As an employee of CIBC the incumbent must conduct themselves (and foster an environment for others) in a manner consistent with our strong risk culture. This includes:

• Following all aspects of the CIBC Code of Conduct, as well as all applicable CIBC policies, frameworks, guidelines, processes and controls
• At all times acting in accordance with our Purpose and shared values, to achieve our Bank’s strategic goals
• Understanding and following the qualitative and quantitative components of our Risk Appetite Statements
• Completing all annual Corporate Mandatory Training and Testing modules, as well as any additional business-specific modules, as required and employing the learnings in daily activities and undertakings
• Escalating matters through one of the appropriate channels identified in the CIBC Code of Conduct (i.e., HR, management, Ethics Hotline, Whistleblower, etc.) upon observing activities that may be inconsistent with CIBC’s policies, frameworks, guidelines, processes and controls
• Speaking up if witnessing behaviors that drive poor or unfair outcomes for clients, team members or other stakeholders
• Escalating matters that can result in adverse market practices and outcomes, thereby negatively impacting CIBC’s reputation as a leading financial institution

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

Job Location

Employment Type

Weekly Hours

Skills

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

Job Overview

The Senior Software Engineer is responsible for leading the technical design, development and integration of cross-functional, multi-platform application systems and provide enhancements to existing technologies. The role works on complex issues involving one or more technical areas, mentoring employees, and performing tasks of advanced technical depth and breadth.

The Senior Software Engineer collaborates with developers, architects, and infrastructure specialists to gather requirements and conduct research to evaluate the application of new and emerging tools and techniques, identifying patterns and best practices to consider in technology proposals while anticipating long term business issues. The role devises new methods and procedures using strong analytic and inductive thinking, developing project plans based on appropriate standards and methodology.

Work arrangement

This is a hybrid role with an expectation to be in office at least 2 days per week in Chicago Downtown, rest of the days maybe remote.

What you will be doing

• You will be joining CIBC’s Bank USA Application Development team. As a Senior Software Engineer, you will be building software solutions using languages and technologies of the .NET framework. You will create applications from scratch, configure existing systems and provide user support.

• In this role, you should be able to write functional code with a sharp eye for spotting defects. You should be a collaborator and excellent communicator. If you are also enthusiastic about the .NET framework and software design/architecture, we would like to meet you.

• Your goal will be to collaborate with internal teams to design, develop and maintain software.

Responsibilities

• Participate in requirements analysis.

• Collaborate with internal teams to produce software design and architecture.

• Write clean, scalable code using .NET programming languages.

Requirements

7 years or more as a proven .NET Developer or Application Developer Familiarity with the ASP.NET framework, SQL Server and design/architectural patterns (e.g. Model-View-Controller (MVC)) Knowledge of at least one of the .NET languages (e.g. C#, Visual Basic .NET) and HTML5/CSS3 Familiarity with architecture styles/APIs (REST, RPC) Understanding of Agile methodologies Excellent troubleshooting and communication skills Attention to detail BSc/BA in Computer Science, Engineering or a related field

• Test and deploy applications and systems.

• Revise, update, refactor and debug code.

• Improve existing software.

• Develop documentation throughout the software development life cycle (SDLC)

• Serve as an expert on applications and provide technical support.

California residents — your privacy rights regarding your actual or prospective employment

At CIBC, your goals are a priority. We start with your strengths, ambitions and strive to create opportunities to tap into your potential.  

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

Expected End Date

Job Location

Employment Type

Weekly Hours

Skills

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

The Technology Operational Risk Senior Consultant acts as a second line of defense by working with business peers and Risk Management partners in all aspects of identification, measurement, monitoring and control of operational risk and ensuring that CIBC continues to meets the key requirements of the sound practices for the Management and Supervision of Technology Operational Risk. As a key individual contributor to the business unit, this role has the authority to recommend changes to assigned business units and related business processes in order to enhance operational efficiency and effectiveness. Accountabilities include:

• Fulfill the role of CIBC’s second line of defense in the management of operational risk by challenging the business lines’ inputs to and outputs from CIBC’s risk management, risk measurement and reporting systems. This is a key role in managing and maintaining the relationships with the supported businesses in the three lines of defense model and it requires a thorough understanding of the business as well as the ability to provide the effective challenge up to executive level in a constructive manner.
• Provide ongoing oversight and assessment of technology and cybersecurity operational risk and control exposure through the use of various risk identification and assessment tools. The operational risk and control framework tools are a key enabler of CIBC’s risk program and as such, the proper application of the tools are an important part of CIBC being able to manage and monitor its risk profile. In addition to applying the tools, the role is also expected to provide input into improving the tools as part of a continuous improvement process.
• Provide independent challenge to business line assessments and analysis of technology and cybersecurity operational risk and controls and identifying lines of inquiry and review. As technology operational risk is inherent in all business activities, the review and challenge process requires the ability to complete this activity for assigned business groups on a continuous cycle.
• Maintain and enhance deep technology and cybersecurity Subject Matter Expertise (SME) in a number of technology related domains (e.g. cloud, network, virtualization, data management, DevOps, APIs, cybersecurity, etc.) to provide credible challenge to business lines and risk partners.
• Support to the entire US Technology Operational Risk team where the application of their specific area(s) of technology expertise is required. Work on activities (e.g. scorecards, risk assessments, analyses, reporting, etc.) that support the Director of US Technology Operational Risk and other members of the Operational Risk Management team
• Collaborate with the business units and functional groups to ensure that control and technology and cyber operational risk policies, procedures and standards are communicated across CIBC and to provide appropriate education and training. CIBC’s control and operational risk programs are Bank-wide and as such the policies, procedures and standards must be communicated in an effective manner to large numbers of employees at all levels throughout the organization.
• Provide technology and cybersecurity operational risk and control advice to business lines on technology risk priorities, industry best practices, and emerging trends to enhance risk mitigation strategies. This requirement includes the ability to work with senior leaders and experienced colleagues.
• Perform detailed research and analysis to deliver technology and cyber risk insights and document them for communication to various audiences. All documentation produced should be at a level of quality to be presented to senior leaders within the Bank.

Qualifications:

• 5+ years of subject matters expertise in Technology, Information Systems, and Cyber Security, including deep knowledge in, but not limited to: Cloud, Network, Virtualization, Technology Infrastructure, Data management/Analytics, DevOps, APIs, Cybersecurity, compliance with industry framework such as NIST CSF, FFIEC, ITIL, DCAM, and metric development and measurement such as RAS, KRI, KPI.
• Excellent analytical, problem-solving, communication and interpersonal skills.
• Ability to manipulate large volumes of data to draw meaningful conclusions. Strong knowledge with end user computing tools for data analysis and reporting.
• Highly proficient in writing reports and including presentation to senior management and leaders.
• A team player and relationship builder who can work with individuals and groups in a constructive and collaborative manner.
• Strong organizational skills with ability to manage multiple projects and/or initiatives simultaneously under tight deadlines.
• Bachelor's Degree in the field of Technology, Information Management, Information Security, Data Science, and other related fields.
• Industry recognized technology certifications in their Subject Matter Expertise are preferred such as CISSP, CRISC, CISA, etc.

At CIBC, our people are our greatest asset. You’ll become part of a diverse community that acknowledges everyone’s unique talents, and empowers teams to do what’s right for the client and to do it well. As part of our team, you will:

• Thrive: Benefit from an open and approachable culture that provides the flexibility and support you need to integrate your life at work and home.
• Connect: Work in a place where the right technology and infrastructure foster innovation, collaboration, and creativity.
• Develop: Grow your skills and career through our best-in-class onboarding experience, ongoing learning opportunities, individual development planning, and comprehensive product training.
• Prosper: Share in our collective success with a competitive salary, incentive pay, banking benefits, health benefits programs, retirement savings, and more.

California residents — your privacy rights regarding your actual or prospective employment

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

Job Location

Employment Type

Weekly Hours

Skills

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

As a member of CIBC’s team, the Senior Manager, Application Development is a professional responsible for managing multiple development projects, development groups and application support functions for a major line of business. The role applies professional knowledge to oversee the development, testing and implementation of organization-wide systems, directing,  motivating and developing staff to maximize their individual contribution and function effectively as a team. The Senior Manager, Application Development leads a team to manage resource requirements and allocations, monitor and improve quality, and ensure 'best practice' development techniques. Additionally, the role works with the business in the development, testing and implementation of application programs that help promote business improvement.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How you'll succeed

• Understanding Requirements – Track and analyze operating environment for specified services and implement corrective actions as needed. Work with clients and internal partners to determine, negotiate, and manage services to the agreed standards. Monitor service levels to identify opportunities for improvement and recommend appropriate solutions.

• People Leadership – Lead and coach a high performing group team of individuals. Direct, motivate, and develop your team, maximizing their contributions and professional growth. Share knowledge and collaborate to come up with effective solutions to problems.

• Relationship Management – Work closely with clients and business partners to develop, test, and implement application program. Impact and improve the business by advising application owners on the technology possibilities and requirements.

Who you are

• You can demonstrate experience with: 5-8 years’ leading a team of developers and are a seasoned professional with the ability to coach and help develop other team members. You are a code quality champion with hands-on experience in Software Design using SOLID Design principles.    

• It’s an Asset if:  You have good understanding of Client Data Management solutions. Ideally, you understand patterns of designing applications for cloud and have knowledge of Agile methodology and experience working in a Scrum team.

• You have a degree/diploma in Computer Science, Business, and/or a related field.

• You are a bold and authentic leader. You're passionate about developing and coaching to bring out the best in people. You have led diverse, high performing teams.

• You embrace and champion change. You'll continuously evolve your thinking and the way you work in order to deliver your best.

• You're driven by collective success. You know that collaboration can transform a good idea into a great one. You understand the power of an inclusive team that enjoys working together to create a shared vision.

• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

California residents — your privacy rights regarding your actual or prospective employment

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

Job Location

Employment Type

Weekly Hours

Skills

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

As a software architect in technology architecture,  you will architect and drive the design and development of complex, highly integrated, data-intensive custom software. Work with a team of experienced developers, system analysts, and QA testers and regularly interact with business partners regarding requirements and project milestones. Hands-on and staying very technical. Responsible for developing solution architectures that reflect the integration of business logic, processes, and data that deliver on the business need. Guide solution delivery teams in the implementation of the solution architecture. Contribute to the architecture roadmap that integrates and aggregates all of the solutions for a business unit.

At CIBC, we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 2–5 days per month on-site while other days will be remote.

How you'll succeed

• Client engagement: – Meet with internal clients to understand their priorities, advise them on solutions, and provide forward-looking technical solutions. Use your knowledge of software development tools and methods to help clients meet their goals.

• Relationship building: –  Work with internal CIBC teams, including operations, business, security, and cloud engineering. Grow your network, deepen existing relationships, and collaborate with others to ensure clients are connected to the right people and opportunities.

• Leveraging technology: Become a technology expert. Share your knowledge by introducing clients to our banking applications, enabling them to better manage their banking needs.

Who you are

• Serve as a "trusted advisor" to the application development team and their business partners to achieve strategic objectives through the effective use of technology.

• Expert with: Azure, Asp.NET, MS SQL, ETL, Entity Framework, browser-based technologies like JavaScript, jQuery, CSS, etc.

• Hands-on development for prototype solutions

• Experienced with large-scale software development

• Experience with DevOps is a plus.

• A minimum of 7 years of experience is required.

• Technology experience within financial services is preferred.

• Transformative thought leader who is responsible for the development and implementation of solution roadmaps

• Build rapport with all business stakeholders.

• Work as a senior contributor to cross-functional teams to design and deliver software solutions that deliver business value.

• Ability to handle a high degree of ambiguity; adapting to changing priorities; continuously finding areas to deliver value

• Ability to handle multiple, concurrent, large initiatives

• Assess, strategize, and manage the delivery of data-related projects.

• Collaborate with partner teams to define deliverables and create documentation.

• Develop solution concepts.

• Excel at defining both solutions and data architecture.

• Analyze relevant information and prepare recommendations to guide teams in building high-quality solutions.

• Manage technical tasks at a granular level.

• Proactively identify risks. Anticipate issues and guide teams through complex situations.

• Act as a key liaison across the IT department.

• Work with guidance in only the most complex situations.

• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile because it's the right thing to do.

• You’re goal-oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference.

• You're passionate about people. You find meaning in relationships and surround yourself with a diverse network of partners. You connect with others through respect and authenticity.

• You love to learn. You're passionate about growing your knowledge. You have a strong sense of curiosity.

• You’re a certified professional. Microsoft certifications (including Azure) are desirable but not required.

• Values matter to you. You bring your real self to work, and you live our values - trust, teamwork, and accountability.

California residents — your privacy rights regarding your actual or prospective employment

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

Job Location

Employment Type

Weekly Hours

Skills

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

You’ll be joining CIBC’s Technology Services Department. You’ll be able to provide first level support with technology products or applications. You’ll resolve telephone and video needs through service desk from multiple lines of businesses related to infrastructure or applications; resolve and/or further escalate one or more products or services, while providing on-call support. You’ll be a key part of an innovative, “first to market” technology culture, contributing to CIBC’s digital transformation.

How you’ll succeed

• Analytical investigation - Demonstrate a high level of understanding of various technologies. Investigate hard to solve problems, make sense of information and provide recommendations for long term solutions with an aim towards increasing client satisfaction. You'll thrive in this environment if you are motivated in your ability to communicate detailed information in a meaningful way.

• Troubleshooting skills - Research, maintain, and recommend updates to written documentation on each escalated incident and/or contact; respond to clients (telephone, email, web); escalate incidents that cannot be resolved to the next level of support as required by documented procedures/policies.

• Relationship building - Engage in outreach activities to show clients you value them and their communities. Grow your network, deepen existing relationships, and collaborate with others to ensure technology is at it’s best.

Who you are.

• You can demonstrate experience in interpreting information received from first level of response when issues are escalated. Identifying gaps in existing problem resolution process to improve operational efficiencies. Determining solutions outside set procedure when a set procedure is not working and providing high-level expertise for extensive troubleshooting.

• You have strong knowledge of first and second level support; ability to multi-task and make sound judgments in a fast-paced, high stress environment; experience with Microsoft application software (Word, Excel, Outlook, etc.)

• You have 3-5 years of experience in supporting Audio, Video troubleshooting, providing 1st and 2nd level support.

• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile because it's the right thing to do.

• Values matter to you. You bring your real self to work, and you live our values - trust, teamwork, and accountability.

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What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

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