Total 58 Human Resources job vacancies in WA - Remote - Karratha Region

Major Duties:

• Program Planning and Implementation:
  • Participates in short and long term National and Region-wide telehealth planning.
  • Manages National, Regional & cross-VISN TMH and Tele Primary Care clinical projects with specific emphasis on technological connectivity between participating provider and recipient Health Care System Medical Centers, CBOCs and other VA facilities.
  • Assists participating provider sites and individual veterans with establishing home based CVT (hCVT) services including provision of mobile device solutions, installation and operation.
  • Obtains and consolidates information for presentation to the Clinical Resource HUB Director and to respective National, VISN and facility leaders/staff for use in the planning, development, and the operation of integrated regional programs.
  • Develops and coordinates internal review systems for tracking equipment, technological capacity and inter-system connectivity for planning and operations.
  • Provides technical expertise in the field of Tele Health care planning and systems redesign.
  • Identifies the development, training and orientation for TH network needs.
  • Provides or arranges for the needed training and skills development for equipment operation and integration with existing facility IT Departments and facility Telehealth coordinators.
• Evaluates Programs/Monitors Data:
  • Develops and maintains systems to ensure that hCVT workload is captured properly and reimbursement is optimized for cost recovery.
  • Analyzes telehealth data, identifies trends and issues of concern with emphasis on technological challenges and solutions to surmount identified obstacles.
  • Develops, monitors and reviews trend analyses regarding clinical care connectivity and performance improvement activities.
  • Reviews material and monitors operations with regard to compliance with the standards of internal and external accrediting agencies.
  • Develops background and management options available to deal with complex National/Regional/VISN planning and implementation issues with regard to CVT-based services.
  • Recommends action or adjustments necessary to achieve required objectives.
  • Ensures proposals/initiatives submitted for VACO/VISN approval are complete and all implementation requirements are accurately identified.
• Reports Results/Monitors Remedial Actions:
  • Compiles final reports including comprehensive analyses; notes discrepancies and planned initiatives for effecting remedial actions.
  • Provides consultation to VISN leadership across VISN 9 and possibly other VISNs and implements resolutions based on provider and service sites mutual interests.
  • Establishes process controls to ensure recommendations and actions are completed as approved.
  • Monitors action items within the organization and ensures appropriate progress to remedy problems and to mitigate risk management.
  • Recommends new policies and procedures and recommends revision for existing Region/VISN policies and procedures in keeping with National guidelines and priorities.
• Program Review and Documentation Preparation:
  • Ensures effective reporting for the VISN 9 healthcare telehealth delivery system.
  • Serves as the point of contact for network operations information, reports, data pulls, controlled correspondence and local, VISN or national suspense items relevant to technology, equipment, software and IT systems management.
  • Ensures communications are accurate, professional and complete. and that written documents are completed according to organizational formats/guidelines
  • Drafts new and revised Regional/VISN Memoranda and Bulletins and upon review and concurrence of the VISN 9 Clinical Resource HUB Director and concerned services, disseminates these documents and publications.

Quality Assurance & Technical Specialist

(Focus on Pension Wise service)

c.£44,935 per annum

Homeworking

Permanent

This role offers 100% remote working so you can be based anywhere in the UK.

Both part time and full-time available (a minimum of 3 days a week)

As a Quality Assurance & Technical Specialist, your primary responsibility is to ensure that all pension guidance delivered meets established quality standards and is technically accurate. You’ll work closely with the Pensions Operations team, focusing on calls, webchat, and written enquiries to maintain high-quality service delivery. Additionally, you’ll collaborate with the Pensions Quality Assurance & Technical Manager and the Quality Assurance & Technical team.

As a Quality Assurance & Technical Specialist, you will be responsible:

Ensuring that all pension guidance delivered is technically accurate and that the customer experience standards are met.

The following are the main duties of the Quality Assurance & Technical Specialist role:

• Ensuring that services are technically accurate and meet an agreed set of customer service standards.
• Answer technical queries from our Pensions Guidance specialists about all and any aspects of pensions.
• Anticipating upcoming topics by picking up on new developments across the pensions industry.
• Update the technical accuracy of pensions guidance content and information products.
• Attend meetings and workshops etc., within the scope of the role.
• Contribute to the technical learning and development strategy and help to deliver the quality assurance plan, both of which deliver continuous improvement to the organisation.

You will need to demonstrate the following skills and experience.

• A deep and wide knowledge of pensions’ law and practice across a broad range of pension arrangements, occupational, personal, and state pension
• An understanding and appreciation of wider retirement issues and non-pension assets, including state benefits.
• Must be good at dealing with members of the public, translating complex ideas and topics clearly.
• A commitment to on-going personal and professional development; we may require you to undertake training within the scope of the role.
• A successful track record of producing clear, technical communications.
• FPMI, APMI or CII qualifications or equivalent in related areas (Desirable).

At the heart of the Money and Pensions Service are our values – caring, connecting and transforming, which are the foundation of our success. They permeate every area of our work and define all our business relationships and the way we work with each other. We’re not only looking for the best people to come and work for us, but we need people who align themselves to our values: -

• Caring
  We care about our colleagues and people whose lives we are here to transform.
• Connecting
  We will transform lives through our ability to make positive connections.
• Transforming
  We are committed to transforming lives and make a positive societal impact.

About MaPS

At MaPS, we help people – particularly those most in need – to improve their financial wellbeing and build a better, more confident future. Working collaboratively across the UK, we make sure customers can access high-quality money and pensions guidance and debt advice throughout their lives, however and whenever they need it.

About our people

We aim to attract and retain the absolute best talent, so we can achieve our objectives and continue to make a difference to millions of people’s lives. We are keen to encourage applications from individuals across the whole community with the skills, knowledge, and behaviours for the job, and who show a strong commitment to MaPS’ objectives, values, and vision. It is important to us that we continue our ambition to be a genuinely diverse and inclusive organisation, so that we reflect the people we are here to help.

Our inclusive working environment

By fostering our values, we are immensely proud of the inclusive working environment that we have created. The diversity of our people is a strength that we embrace and wish to build upon, so we are committed to attracting people of all backgrounds.

We work hard to ensure that we have a progressive approach to inclusion, equity and belonging. We really do want our colleagues to “bring their whole selves to work.”

By way of brief example, we have an enviable ethnic diversity mix, inter faith network, equal gender balance with a zero mean gender pay gap and thriving colleague and ally networks, including LGBTQ+, neurodiversity, women’s health, men's health, ethnicity, and diversity.

What Money and Pensions Service can offer you?

• Generous Annual Leave – 30 days plus Bank Holidays
• Pension scheme – contributions matched 2 to 1 (up to 10% of your salary)
• Subsidised eye test & flu jabs
• Life assurance scheme
• Give as you earn scheme.
• Employee assistance programme (EAP)
• PAM Assist and PAM Life scheme (Wellbeing)
• Enhanced family and sick pay
• Paid volunteering (2 days a year)
• Recognition Scheme
• Discounts portal to numerous retailers

You will be joining our team of pension specialists providing the above services to the public between the times of
8.00am to 8.00pm Monday to Friday although the requirement on the Quality Assurance & Technical team is to work between 9.00am to 5.00pm.
As a flexible employer we are open to discuss what work patterns are mutually beneficial to meet our needs.

If you’re already a MaPS employee, and as part of our Talent Strategy, we’re committed to strengthening opportunities for our people to learn, grow, progress, and thrive. For many of you, this may be preparing and applying for your next role with us, and we're passionate about ensuring you feel supported throughout your internal recruitment experience. Please get in touch if you want to know more about some of the ways in which we could support you by emailing recruitment@maps.org.uk

Job Reference: MaPS00716

Close Date: 21st November 2024

You will be joining our team of pension specialists providing the above services to the public between the times of
8.00am to 8.00pm Monday to Friday although the requirement on the Quality Assurance & Technical team is to work between 9.00am to 5.00pm.
As a flexible employer we are open to discuss what work patterns are mutually beneficial to meet our needs.

If you’re already a MaPS employee, and as part of our Talent Strategy, we’re committed to strengthening opportunities for our people to learn, grow, progress, and thrive. For many of you, this may be preparing and applying for your next role with us, and we're passionate about ensuring you feel supported throughout your internal recruitment experience. Please get in touch if you want to know more about some of the ways in which we could support you by emailing recruitment@maps.org.uk

Job Reference: MaPS00716

Close Date: 21st November 2024

Proud member of the Disability Confident employer scheme

- Responsible for providing multi-state and multi-agency recruitment and staffing program administration to include operations involving the areas of Special Programs (Veterans, diversity, the disabled, the Pathways Programs, etc), Direct-Hire Authority, Delegated Examining Authority, including program evaluation.

-Evaluates the recruitment and placement program considering current workload, previous schedules, priority matters, anticipated program, procedural issues, staffing levels, and other changes in developments. Conducts evaluations to determine the effectiveness of human resource programs to ensure they are meeting management objectives, promoting supervisory understanding and acceptance of programs, principles, and procedures as they relate to employee rights, privileges, and responsibilities; ensures integration of administrative programs with total personnel management.

-Administers and provides oversight and evaluation for processing personnel actions meeting all legal and regulatory requirements to ensure technical accuracy with flow through personnel/payroll systems, all of which have long-term impacts and financial implications for each employee. Additionally, provides oversight and evaluation of the Employee Timekeeping and Attendance System operations.

-Recommends changes in procedures to meet workload demands and to effect other operations. The results of the work have a significant impact on the effectiveness and acceptance of HR programs, as well as, supervisor's and mangers' ability to effectively accomplish their work throughout the Region and Agencies serviced by staffing and classification.

• Research, interpret and apply federal HR personnel laws, regulations, policies, and practices.
• Provide comprehensive and strategic recruitment and placement advisory services to serviced clients.
• Collaborate with hiring officials to coordinate the specific recruitment needs of the organization.
• Provide position classification management advisor services that typically deal with difficult, complex, and often issues controversial to position management.
• Review current and proposed policies, procedures, and other guidance and provides input in order to improve effectiveness of HR operations and programs.

Specific duties include (but are not limited to):

- Provides guidance and technical direction for accomplishing the work of the unit or team.
- Ensures the work assignments of employees in the unit or team are carried out.
- Works with the supervisor in the assignment of functions to team members to meet routine and unusual deadlines and priorities.
- Serves as work leader, ensuring the work assignments of employees in the unit are carried out.
- Distributes and balances workload and tasks among employees in accordance with established workflow and/or job specialization. In case of a shortage of personnel due to scheduled or unscheduled leave, responsible for filing in and for distributing the workload to other team members to ensure smooth workflow.
- Ensures the timely accomplishment of assigned tasks and ensures that each employee has enough work to keep busy. Monitors the status and progress of work and makes day-to-day adjustments in accordance with established priorities.
- Maintains current knowledge and answers questions about other employee's procedures, policies, and directives.
- Monitors and reports on the status and progress of work, checks on work in progress, and reviews completed work to see that the supervisor's instructions on work priorities, methods, deadlines, and quality have been met.
- Obtains assistance and/or need information from the supervisor on problems that may arise or backlogs that cannot be disposed of promptly.

Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. The grade progression for this position is GS-08.

Work Schedule: Full time, Monday through Friday, 8 am - 4 pm
Compressed/Flexible: Available
Telework: Available
Virtual: Yes this is a Virtual position
Position Description/PD#: Human Resources Assistant (Recruitment and Placement); GS-07, 42030-A/GS-08, 41137-A
Relocation/Recruitment Incentives: Not Authorized
Financial Disclosure Report: Not required

• Serve as a designated Reclamation-wide staff consultant and bureau lead for Employee Relations program areas.
• Provide bureau level advisory on Labor Relations program areas.
• Serves an ER/LR bureau liaison to the Department of Interior, the Office of the Solicitor, the Office of the Inspector General, the Department of Labor, and the Office of Personnel Management.
• Develop and implement agency-wide guidance and conduct analysis related to performance management principles.
• Conduct analysis on performance measurements and report on trends.
• Provide expert-level insight to add value and influence decisions on the direction of Employee Relations program areas.
• Conduct research and make data-based recommendations to leadership regarding workplace flexibilities such as telework options, remote work, wellness programs, and flexible work schedules.
• Lead monthly functional meetings to a community of HR practitioners across regional Servicing Human Resources Offices.
• Serve as a technical expert regarding collective bargaining agreements and memoranda of understanding with local unions.

This position is for a temporary promotion, not to exceed 1 year. You may be returned at any time to the position from which you were temporarily promoted, or to a different position of equivalent grade and pay.

Major duties include but are not limited to:

• Ensures the organization's strategic plan, mission, vision, and values are communicated to the team and integrated into the team's strategies, goals, objectives, work plans and work products and services.
• Articulates and communicates assignments, projects, problems to be solved, actionable events, milestones, and/or program issues under review, and deadlines and time frames for completion.
• Coaches the team in the selection and application of appropriate problem solving methods and techniques, provides advice on work methods, practices and procedures, and assists the team and/or individual members in identifying the parameters of a viable solution.
• Leads the team in identifying, distributing, and balancing workload and tasks among employees in accordance with established workflow, skill level and/or occupational specialization, making adjustments to accomplish the workload in accordance with established priorities to ensure timely accomplishment of assigned team tasks, and ensuring each employee has an integral role in developing the final team product.
• Trains or arranges for the training of team members in methods and techniques of team building and working in teams to accomplish tasks or projects and provides or arranges for specific administrative or technical training necessary for accomplishment of individual and team tasks.
• Monitors and reports on the status and progress of work, checking on work in progress and reviewing completed work to see that the supervisor's instructions on work priorities, methods, deadlines and quality have been met.
• Serves as coach, facilitator, and/or negotiator in coordinating team initiatives and in consensus building activities among team members.