Total 286 Human Resources job vacancies in Milton Keynes, Buckinghamshire, MK1 1LG

Role Overview
We are looking for an experienced Senior Technical Architect to join our client's team. In this position, you will be responsible for creating both high-level and detailed technical designs and ensuring they align with business, technical, and cybersecurity needs. You will also provide technical guidance for complex 4th line issues, mentor engineers, and work closely with business analysts and project managers to develop secure, scalable, and efficient system architectures.
Responsibilities

• Develop high-level and detailed technical designs that meet business, technical, and cybersecurity requirements.
• Offer technical guidance for complex 4th line issues and mentor engineers in resolving incidents and problems.
• Collaborate with business analysts and project managers to identify the best IT solutions.
• Implement changes to enhance technology performance, availability, scalability, and flexibility while reducing complexity.
• Review and approve project requests to ensure they comply with our standards.
• Lead brainstorming sessions to create solutions for business challenges.
• Identify system improvements to boost performance and cybersecurity.
• Stay updated on emerging technologies and best practices to support professional development.
• Prepare and deliver clear briefs, presentations, and reports to clients and stakeholders.
• Maintain a comprehensive audit trail for all engagements and decisions.
• Assist the Chief Technology Officer in facilitating discussions and events across the organisation and government.
• Promote our digital and technology capabilities to UK government organisations.
• Recommend new technology patterns, standards, and implementation guidelines.

What you'll need to succeed

• Be eligible to undergo Security Clearance i.e. Hold Full UK or Dual Citizenship
• Strong interpersonal skills with the ability to build effective relationships across various disciplines.
• Proficient documentation skills, with expertise in using the full range of MS Office applications.
• Effective stakeholder management skills (both internal and external).
• Expertise in networking and infrastructure technologies, including VMware NSX-T, Cisco ACI, Nexus, Palo Alto NGFW, and public cloud networking (Azure/AWS).
• Deep understanding of networking protocols and standards (TCP/IP, VLANs, OSPF, BGP, MPLS, VPN, SD-WAN, DNS).
• Experience in automating network provisioning and improving process efficiency.
• Excellent communication skills with the ability to explain complex technical concepts.
• Experience as an enterprise Architect, confident in developing and using architectural standards (e.g., TOGAF).
• Extensive experience in secure environments (e.g., government, defence, law enforcement).
• Proven ability to create technical and architectural documents.
• DevSecOps experience in automating and improving development and release processes.
• Significant experience with server/operating systems and network technologies (Hybrid Cloud, Gateways, PKI, VMware, SASE, Cisco, Palo Alto).
• Experience in designing and migrating to public cloud capabilities (M365, Azure, AWS).
• Knowledge of auditing and security product configuration.
• Comprehensive understanding of IT security principles (NCSC, GDS, CIS, Cyber Essentials, NIST) and government technology strategies and policies)

What you'll get in return

• 6-Month contract (with an opportunity to extend)
• £550 - 615 per day rate outside IR35 (via limited company)
• Hybrid working (60% on-site as a minimum)

What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

We are looking for an Accounting and Financial Reporting Manager who will support within this accounting and financial reporting team in the Milton Keynes office. You will be required to assist the Department Head in day-to-day management as well as managing your own portfolio of not-for-profit clients. You will take an active role in the growth of the department through identification of opportunities and associated business development activities.
You'll make an impact by:

• Managing a portfolio of not-for-profit clients, always providing a premium service, whilst taking an active role in the growth of the department through the identification of opportunities and associated business development activities.
• Providing GAAP support and advisory services to clients, supporting (non-Audit) clients through their audit process.
• Having a strong awareness of FRS102, FRS101 and Companies Act reporting requirements.
• Managing relevant teams' performance, ensuring appropriate objectives set and development plans in place for junior members.
  
  

The ideal candidate:

• ACA or ACCA fully qualified, with at least three years PQE and one year experience of managing a full portfolio of clients.
• Strong managerial skills and technical skills, with knowledge of FRS 102 and Companies Act reporting.
• In depth understanding of UK financial reporting requirements.
• Experience of managing a portfolio of clients within the not-for-profit sector.

Offering a flexible reward and benefits package that will help you have fulfilling experience, both in and out of work.

• Hybrid and flexible working (3 days per week in the office).
• 26 days holiday (with the option of purchasing additional days).
• Lifestyle, health, and wellbeing including financial wellbeing benefits such as financial tools, electric car scheme and access to a virtual GP.

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Role Overview:
We are seeking a dedicated and experienced Accounts Payable Supervisor to lead a purchase ledger team within the Finance department. This role is crucial in ensuring the efficient and productive management of accounts payable processes. The ideal candidate will oversee invoicing, payment processing, expense account management, and budget reporting, while also evaluating and improving database structure.

Details:

• Permanent, full-time (40 hours per week)
• Location: Milton Keynes (Hybrid, 2 days from home)
• Benefits: 28 days annual leave (including bank holidays), Employee Assistance Programme, 8% contributory pension, Cycle to Work scheme, Season Ticket Loan, and local discount deals.

Key Responsibilities:

• Oversee the compilation and presentation of cash flow reports.
• Train and supervise the accounts payable team.
• Develop and implement procedures for handling invoices and maintaining the general ledger.
• Ensure all invoices are correctly authorised in line with internal procedures.
• Investigate and resolve accounts payable discrepancies.
• Generate internal invoices to authorise payments.
• Code and check invoices.
• Maintain up-to-date supplier account details.
• Manage the Supplier master file.
• Produce and present weekly vendor payment reports.
• Evaluate internal controls and policies in revenue and expense processes.
• Assist with year-end preparation.

Teamwork:

• Foster a professional and ethical working culture.
• Demonstrate the ability to work both independently and as part of a team.
• Proactively manage accounts payable demands.
• Support the productivity of the department.

Customer Service:

• Ensure positive experiences for internal and external customers.
• Act as the first point of contact for outstanding invoices and accounts payable enquiries.
• Raise payment proposals and make payments through BACS within required timeframes.
• Build and manage internal and external customer relationships.
• Ensure compliance with financial legislative and regulatory requirements.
• Identify and manage workplace hazards to minimise business risk.

About You:

• Minimum of 2 years' experience in an accounts payable supervisory role.
• Bachelor's degree in a relevant financial discipline or working towards a professional accountancy qualification.
• Intermediate proficiency in Microsoft Excel and Word.
• Strong understanding of purchase ledger processes.
• Ability to lead, motivate, and develop a team.
• Exceptional written and spoken communication skills.
• Strong customer focus and ability to manage time effectively.
• High integrity, professionalism, and problem-solving skills.

If you are a proactive and detail-oriented professional with a passion for finance and team leadership, we encourage you to apply for this exciting opportunity.

Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Service Advisor vacancy - Milton Keynes

Location: Milton Keynes
Salary: £28,000 - £32,000 basic, £42,000 OTE.
Working hours: Monday to Friday 8am - 6pm, 1 in 4 Saturday mornings from 8:30am - 12:30pm.

We are recruiting for a Service Advisor for our client's showroom in Milton Keynes.

This is an exciting opportunity for a Service Advisor to join a state-of-the-art showroom, great team and company that offers fantastic training & promotion opportunities.

Benefits:

• 22 days holiday plus bank holidays increasing with service up to 28 days plus bank holidays
• Salary sacrifice pension scheme
• Death in service after qualification period
• Discounted vehicles and services
• Colleague benefit scheme due to be released

Service Advisor role:

• Take Service Department bookings.
• Ensure efficient workshop loading, whilst attending to all customer requirements to the standards expected.
• Meeting and greeting service customers and identifying their service requirements
• Updating customers with technical issues
• Dealing with complaints
• Seize opportunities for up selling products

Requirements:

• Must have previous experience as a Service Advisor in a main dealer
• Experience with Kerridge desirable but not essential
• Have commitment to achieving complete customer satisfaction
• You must have a full UK driving license

If you have any further questions regarding this Service Advisor position, then please submit your application so we can discuss through the opportunity and your CV.
Please note all applications will be strictly confidential and we won't send your CV out without talking with you first.

INDAS

Octane Reference: OC19017

Resourcer: Daniel Ford

Octane Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries.

We are recruiting across the UK for Service, Aftersales and Parts - Service Advisor, Warranty Advisor, Warranty Administrator, Aftersales Advisor, Service Team Manager, Senior Service Advisor, Service Manager, Aftersales Manager, Parts Advisor, Parts Administrator, Parts Supervisor, Parts Managers

Octane Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments.

Sales Executive vacancy - Milton Keynes
Salary: £20,000 basic, OTE £45,000 (uncapped).
Working hours: Monday to Friday 8:30am - 6:00pm (Day off in lieu), Saturdays 8:30am - 5pm, and 1 in 2 Sundays 10am - 4pm.

I am recruiting a Sales Executive for my clients showroom located in Milton Keynes. They are part of a nationwide company with fantastic benfits and progression opportunities.

They have a fantastic reputation and pride themselves in fostering a great work environment.

Fantastic benefits Sales Executive package includes:

• Company car
• 25 days annual leave rising with service
• Reward and recognition scheme
• Discounted Parts / Service scheme

Sales Executive role:

• To help and advise customers make the right choices when choosing a vehicle
• To discuss finance options with the customer
• To work closely with the Sales Manager to achieve targets

Sales Executive Requirements:

• We are ideally lookig for someone with a proven track record in car sales however this is not essential
• At minimum you must have a strong background in Sales
• Full clean driving licence

All applications will be treated with the utmost confidentiality

INDSE

Vacancy reference: OC18139

Consultant: Daniel Ford

Octane Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries.

We are recruiting across the UK for Car Sales Executive, Trainee Car Sales Executive, Commercial Sales Executive, Sales Experts, Business Manager, Transaction Manager, Sales Controller, Sales Manager, General Sales Manager, Fleet Sales Executives, BDM, Business Development Manager, Sales Administrator.

Octane Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments.

Thorn Baker Industrial Recruitment are looking for an experienced Bendi Forklift Truck Driver to work for a logistics warehouse based in Coalville, Leicestershire

Job Details:

• Monday to Friday - AFTERNOON SHIFT - 2pm-10pm
• Overtime may be available at weekends
• Salary is £12.93ph
• The job will be 80% operating the forklift and 20% warehouse duties
• You will be using the bendi truck to move pallets around the warehouse and putting stock into certain locations
• When no forklift work is needed - you will be required to do some basic picking and packing work

About you:

If you're interested in taking the step in your career and would like more information, please free to apply or contact us at leicester@thornbaker.co.uk

LEC01

ACR Recruitment & Training LTD are looking for passionate and motivated Qualified Nursery Practitioners, with a minimum Level 2 qualification and knowledge of the EYFS to join our successful team, working in Childcare settings throughout Milton Keynes, working in a variety of nursery settings.

Nursery Nurse Qualification:

• Level 2 or 3 Early years/ Nursery Qualifications

MAIN DUTIES AND RESPONSIBILITIES:

• To work as a member of a team to provide a safe, caring, stimulating environment for the children, in line with the EYFS.
• To provide a wide variety of activities for the children
• To ensure the maintenance of adequate standards of cleanliness and hygiene for the children attending the nursery. This includes changing nappies and toilet training (this maybe as some nurseries, not all)
• To undertake certain domestic jobs within the nursery, e.g. Cleansing of equipment etc and the cleaning of rooms. Ensuring the nursery is kept clean and tidy.
• To keep up to date with the Health and Safety at work Act.
• To assist with serving the children’s lunches, Respect Preferences, Adhere to Allergies
• To ensure that all policies/procedures and risk assessments are read, understood, and adhered to.
• To respect the confidentiality of all information received.

Salary:

• Great rates of pay, earn up to £14 per hour including holiday pay.

If you think the above is something that you would love to do, and you have the relevant qualifications, please contact ACR. We look forward to hearing from you.

Job Types: Full-time, Part-time, Temporary

Pay: Up to £14.00 per hour

Benefits:

• Company pension
• Referral programme

Schedule:

• Flexitime
• Monday to Friday

Education:

• A-Level or equivalent (preferred)

Experience:

• UK based Nursery: 1 year (required)
• UK Childcare: 1 year (required)

Licence/Certification:

• Driving Licence (preferred)
• Level 2 or 3 Early years/ Nursery Qualifications (required)

This person will be responsible for the valuation of inventory, revenue and cost of goods sold for various product lines.
Be responsible for the P&L reporting to Gross Margin and Inventory and Warranty provisions.
They will provide meaningful financial information which will be used for decision-making and be a key finance partner for the Operations team.
Location:This is a hybrid role, with 3 days in the office. The working week is 37 hours and with a flexible start.
We are based in High Wycombe.
The role:Inventory Management

• Monthly reconciliation of inventory with a detailed analysis of inventory held by part number that we are holding the correct inventory,
• Preparation and review of Labour and Overhead in Inventory, posting as appropriate.
• Monthly review of labour recovery to ensure costs are correctly recovered to Prime Margin.
• Provide analysis to the Production Manager for effective management of labour and to ensure production cells are correctly set up
• Liaise with the regional office to understand the inventory held outside of the factory.
• Prepare the month-end profit in the stock journal.
• Business Partner with the Operations team, ensuring they have finance resource when needed
• Prepare the WIP reconciliation and review anomalies.
• Review Ageing of WIP with the production manager monthly
• Maintain and track all stock used for demonstration and ensure appropriate carrying value is held.
• Review stock held in quarantine on a regular basis with the procurement team
• Monthly balance sheet reconciliations of all stock accounts (including any stock provision accounts)
• Preparation of High Wycombe report with Operations.
• Review with the Financial Controller and post as appropriate.
• Work closely with Operations to ensure an efficient cycle count process.
• Ensure appropriate levels of inventory are being maintained.
• Annually update base costs for all items held in inventory
• Quarterly review of inventory held in regional offices

Revenue / Margin Analysis

• Prepare monthly revenue analysis
• Prepare and review margin analysis against the prior year/budget/forecast.
• This analysis will be by product line and region.
• Reviewing monthly ledger entries to ensure direct cost of sales and other cost of sales are correctly reported
• Ensure correct classifications of classification COGS: FOC, Warranty & ICO Service.
• Review all work-orders & Purchase Order Variances, liaising with relevant managers to resolve any issues.
• Review all other COGS categories to ensure they are at an appropriate value.

Other Month-end Tasks

• Review order income and revenue and upload into Controller.
• Work with the Order Entry team or production on resolving any missing information
• Ensure that revenue is recognised in line with the INCO terms of the order
• Preparation of Regional P&Ls to upload into the Group consolidation system monthly
• Monthly reconciliation of orderbook
• Monthly calculation of the warranty provision. Monthly review of Freight, Scrap and Cycle Count Variances

Other Tasks

• Assist in budgeting and planning processes.
• Provide analysis to the Financial Controller of markets, regions and OEM data relevant to the business.
• Provide commentary and communicate effectively to the Financial Controller key performance trends, variances and unusual items on a regular basis.
• Prepare Monthly Customer Service Level/Days Late Report.
• Prepare the Operations KPIs.
• Prepare the supporting schedules for the Quality Manager.
• Preparation of the quality report.
• Produce weekly revenue forecast.
• Ownership of the vendor returns process.
  
  Ensure the movement of stock is correctly accounted for
• Work closely with the external audit team to ensure all information is provided for in a timely manner for the interim and annual audit
• Review of open purchase orders with the procurement team on a regular basis to ensure that the information held in the system is current
• Year-end accrual of open purchase orders
• Year-end accrual of stock in transit from our suppliers
• Any ad-hoc tasks as required by the Financial Controller.

You will be....

Qualified, or part qualified.
Able to use MS products, work to own organisation and working in a customer service accounting environment.
Demonstrate Customer Awareness., Process improvement, under a commercial purview.
A team player, experienced at engaging with stakeholders and partners.

Experienced At Inventory and Cost Accounting.

The benefits and perks to this role are significant and varied. Apply for further details.

Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

An exciting HR Advisor job opportunity, 12 Month FTC, High Wycombe-Hybrid. A true generalist HR role, a standalone HR role, ideal if you enjoy working autonomously, making decisions, and like to see processes through from end-end. This role is pivotal in supporting the development of HR processes and communication to enhance the employee experience.
Key Responsibilities:

• Provide general HR support across benefits, rewards, employee relations, recruitment, and learning and development.
• Support line managers in performance management, including disciplinary processes where relevant.
• Assist with employee engagement projects, including annual surveys and a new onboarding process.
• Stay updated with HR trends and practices.
• Recruitment, Onboarding, Induction & Leavers:
• Manage the pre-employment process for all new joiners.
• Arrange and conduct interviews with candidates and line managers, contributing to selection decisions.
• Organise and coordinate HR inductions, including equality, diversity, inclusion, and Anti-bribery training.
• HR Projects:
• Work alongside the Investors in People Account Manager to ensure re-certification is achieved.
• Review HR policies and develop and implement new HR policies.
• Research, review, and implement performance review processes and relevant supporting documents.
• Research, review, and implement an HR reporting tracker (staff turnover, absence, recruitment).

Qualifications & Experience:You will ideally have experience in a standalone HR Advisor level role, within a small commercial organisation.
You will ideally be qualified to level 3 of the CIPD or above or equivalent.
You must have a sound knowledge of HR policies and procedures and their application.
You must be able to start no later than 2nd December.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

A market-leading electrical wholesale group are looking for ambitious and proactive salespeople to fast-track to key management roles in Buckinghamshire. They currently have an impressive network of 380 businesses across the UK and a commitment to ongoing expansion through new openings and strategic acquisitions, this opportunity offers a fantastic platform for career advancement. They are looking for energetic individuals with experience in B2B sales within the wholesale distribution sector who are looking to progress their careers.

Role Responsibilities

As an Area Sales Manager, you will be given the training, tools and knowledge to quickly progress to a management role. You'll work closely with existing Branch Managers to familiarise yourself with the company, their products, processes and values. You will also complete a tailored training programme focusing on business operations and leadership.

All of this will prepare you for a Branch Manager role where you will:

• Develop and maintain relationships with both new and existing customers
• Be responsible for the running of the entire business, including full P&L, managing and mentoring employees, driving sales, marketing, logistics and purchasing
• Ensure the achievement of set targets and objectives
• Drive sales growth by identifying opportunities to develop company performance and revenue

Requirements

As an Area Sales Manager, you should:

• Have strong sales experience or some managerial experience within the wholesale distribution sector (e.g. electrical, builders merchant, plumbing and heating, etc.)
• Be an excellent communicator and negotiator who can spot and capitalise on new business opportunities
• Be a natural leader who is keen to step up to management
• Be ambitious and driven with entrepreneurial spirit

Rewards

As an Area Sales Manager, you will receive:

• A starting salary between £35,000 - £50,000 (negotiable depending on experience)
• Uncapped bonus linked to your performance
• A package including a car, mobile and laptop
• Optional membership of the company pension scheme

Think you have what it takes? Apply today to find out more!

Electronics Test Engineer

Outside IR35

Requirements

Experience in a PCB test environment
Able to diagnose and identify faults
Good knowledge of electronics components
Able to read schematics
Able to understand BoMs
Must be computer-literate
Rework experience would also be advantageous, as would be a working knowledge of IPC standards (although neither are essential)

Responsibilities

Preparing PCBs for test
Testing PCBs on a dedicated automated test system (training will be provided)
Confirming faults found and undertaking further diagnostics as required
If candidate has re-work experience: reworking PCBs (replacing components etc) and re-test
Preparing PCBs for shipment
Working in a small team you will need to have a flexible approach and be a good communicator
UK passport needed due to working in a high-security environment

Role Overview
We are seeking an experienced ITSM Consultant with a focus on Service Level Management and Measurement and Reporting to lead the design and implementation of these practices for a prestigious client. This role will involve establishing Service Level Agreements (SLAs) aligned with business services, underpinning agreements, and Experience Level Agreements (XLAs) to enhance the overall IT service experience. Additionally, you will develop a Reporting and Measurement Framework that provides the necessary visibility for effective management and continuous improvement.
Your Responsibilities

• Define and communicate the overall mission of the practice, including its roadmap, goals, and objectives to all stakeholders.
• Align, document, and maintain policies, processes, and procedures, ensuring regular reviews are conducted.
• Resolve any cross-functional issues that may arise.
• Lead the creation and agreement of all SLAs, XLAs, Key Performance Indicators (KPIs), and Critical Success Factors (CSFs) for all practices.
• Coordinate design and build activities within a multivendor environment.
• Support the RFP and contracting processes related to all Underpinning Contracts (UCs) and Operational Level Agreements (OLAs).
• Apply organisational design principles to Service Level Management and Measurement and Reporting.
• Assist in identifying Service Owners to lead and manage SLAs.
• Ensure consistent service delivery across the organisation, integrating with other processes, systems, teams, and roles.
• Establish a Measurement and Reporting Model for all Digital & Technology (D&T) that provides a clear overview of reporting across the IT enterprise.
• Create and operate a Governance Model for Service Level Management.
• Implement monitoring, measurement, and reporting systems for practice performance, presenting insights to senior management.
• Foster a culture of continual improvement within Service Level Management and Measurement and Reporting.

What you'll need to succeed

• Strong understanding of ITIL Best Practices (V3 / ITIL4). Minimum ITIL Foundation certification.
• Proven leadership experience in defining/strategising, designing, and establishing a Service Level Management and Measurement and Reporting Practice.
• In-depth knowledge of the role of Service Level Management and Measurement and Reporting within enterprise environments.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders at various levels.
• Experience in dynamic operational settings with evolving timelines and requirements.
• Familiarity with enterprise Service Management solutions, Customer Satisfaction (CSAT) and User Experience (UX) solutions, and Reporting and Analytic Tools.
• Experience with BMC Helix and ITSM Toolsets/Ticketing Systems
  
  
  

What you'll get in return

• Initial 6 Months contract with the opportunity for extension
• Competitive daily rate outside IR35
• Hybrid working available

What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new company
We are seeking a knowledgeable ITSM Consultant with a focus on Service Desk and Request Management to lead the design and implementation of these practices for a prestigious client. This role will involve establishing a new service desk that enhances user experience through innovative channels and developing a Request Catalogue that improves access to services for the user community.
Your responsibilities

• Define and communicate the overall mission of the practices, including the roadmap, goals, and objectives.
• Create a comprehensive roadmap for the Service Desk, considering B2B, Shared Service, and B2C models.
• Align, document, and maintain policies, processes, and procedures, ensuring regular reviews are conducted.
• Design and develop a Request Catalogue aimed at automating service delivery wherever possible.
• Establish a governance framework for handling non-standard requests.
• Resolve cross-functional issues as they arise.
• Support the selection and onboarding of a new Service Desk.
• Coordinate design and build activities within a multivendor environment.
• Assist in the RFP and contracting processes for Service Desk, ITSM, and SIAM services as needed.
• Apply organisational design principles to Service Desk and Request Management.
• Ensure consistent service delivery across the organisation, integrating with other processes, systems, teams, and roles.
• Establish monitoring, measurement, and reporting systems for practice performance, presenting insights to senior management.
  
  
  

What you'll need to succeed

• Strong understanding of ITIL Best Practices (V3 / ITIL4). Minimum ITIL Foundation certification.
• Proven leadership experience in defining/strategising, designing, and establishing a Service Desk and Request Practice.
• In-depth knowledge of the role of Service Desk and Request Management within enterprise environments.
• Excellent communication and interpersonal skills, with the ability to collaborate with diverse stakeholders, including C-Level executives.
• Experience in dynamic operational settings with evolving timelines and requirements.
• Familiarity with enterprise Service Management solutions, particularly Service Desk channels, AI/ML, automation, and user experience/customer experience integrations.
  
  
  

What you'll get in return

• An initial 6-month contract with the view for extensions
• Competitive daily rate Outside IR35 (via Ltd company)
• Hybrid working available

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new role
We are looking for a skilled ITSM Consultant with expertise in Incident, Monitoring, and Event Management to spearhead the design and implementation of these practices for a prestigious client. This position will focus on creating effective Event Plans, driving performance improvements, and developing a comprehensive Practice Roadmap. Your responsibilities include (but are not limited to):

• Define and communicate the overall mission of the practice, including its roadmap, goals, objectives, and service definitions to all stakeholders.
• Align, document, and maintain policies, processes, and procedures, ensuring regular reviews are conducted.
• Address and resolve any cross-functional issues that arise.
• Lead the development and agreement of relevant data models.
• Support and inform about the RFP process.
• Deliver an Enterprise Event Plan and Architecture.
• Promote the integration of automation and AI into operational processes.
• Focus specifically on Major Incident Management.
• Apply organisational design principles to Incident and Monitoring and Event Management.
• Ensure consistent service delivery across the organisation, integrating with other processes, systems, teams, and roles.
• Establish monitoring, measurement, and reporting systems for practice performance, presenting insights to senior management.

What you'll need to succeed

• ITIL Certification, foundation v3/v4 being a minimum
• Proven leadership experience in establishing an Incident and Monitoring and Event Management practice.
• Experience in fast-paced operational settings with evolving timelines and requirements.
• Familiarity with enterprise Service Management solutions and Event Management/Observability tooling, including AI/ML and automation integration.
• Experience with BMC Helix and ITSM toolsets/ticketing systems

What you'll get in return

• An initial 6-month contract with the opportunity for extension
• Hybrid working
• A competitive daily rate outside IR35

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk