Senior Manager, HR Services
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Job Description
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CoStar Group Company Intro:
CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world’s real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives.
We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings for our customers. We’ve continually refined, transformed, and perfected our approach to our business, creating platforms that have become standard in our industry, for our customers, and even our competitors. We continue that effort today and are always working to improve and drive innovation. This is how we deliver for our customers, our employees, and investors. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate.
Role Description
Reporting to the VP of HR Services, Technology & Analytics, CoStar’s HR Services team is responsible for providing exceptional front-line service to employees, developing and maintaining policies and procedures, supporting acquisitions and major employee events, ensuring the accuracy of employee data, managing compliance activities, and department and company-wide HR initiatives. The team regularly collaborates with various departments to support the company throughout the employee life cycle.
The HR Services Senior Manager is a key leadership role within the HR department. This role will interact with all levels within the organization from our newest employees to the C-suite. The ideal candidate will be a proven, confident HR operations leader with experience in a dynamic, fast growing, and agile environment.
Responsibilities
- Collaborate with the leadership, HR Business Partners, COEs and HR Technology teams to ensure seamless integration of services and support broader HR initiatives.
- Ensure the team provides exceptional service to employees and HR colleagues through timely, accurate responses to inbound inquiries and requests.
- Drive initiatives to enhance service delivery, streamline processes and improve customer satisfaction.
- Evolve and monitor key performance indicators to measure the effectiveness of the HR Services team.
- Provide guidance to the HR team, employees and managers regarding consistent interpretation and application of company policies. Maintain the employee policy guide and HR intranet landing page.
- Contribute to the development and execution of effective employee on-boarding.
- Manage HR vendor relationships, ensuring service level agreements are met and costs are optimized.
- Oversee companywide employee programs including Tuition Assistance, Relocation, Commuter benefits, and Immigration sponsorship.
- Maintain in-depth knowledge of employee-related legal requirements reducing legal risks and ensuring regulatory compliance.
- Provide leadership and oversee employee information collection, analysis and reporting; supervise the input of data and ensure data integrity; manage HRIS system (Workday) audits.
- Plan, organize, and coordinate HR projects and initiatives using project management approach.
- Manage employee communication in partnership with internal teams to ensure employees receive timely and accurate information about upcoming HR initiatives.
- Guide and assist as necessary with HRIS transactions (promotions, bonuses, transfers, move workers, one-time payments, internal database updates). Coordinate with HR Technology team on areas of improvement or collaboration needed.
- Participate in due diligence pre-acquisition and manage employee on-boarding post-acquisition.
- Develop and mentor team members, promoting professional growth and succession planning.
Required Qualifications:
- Bachelor’s degree in Human Resources, Business or related field.
- 8+ years HR-related experience including minimum 3 years of leadership experience within a HR shared services or similar operations role.
- Exceptional project management skills and experience with the ability to manage multiple projects, initiatives and deadlines concurrently.
- Strong understanding of employment labor laws and regulations.
- Analytical skills with the ability to resolve a wide variety of complex issues or problems.
- Excellent organizational and oral/written communication skills.
- Advanced Microsoft Office skills, particularly in Word, Excel, and PowerPoint.
- Successful candidate will be self-directed, motivated, dependable, detail-oriented, and be a strong team player; this includes showing a drive for results, inquisitiveness, and adaptability.
Preferred Qualifications:
- SHRM or PHR/SPHR certification
- HR generalist experience
- Workday (HRIS) experience
What’s in it for you?
When you join CoStar Group, you’ll experience a collaborative and innovative culture working alongside the best and brightest to empower our people and customers to succeed.
We offer you generous compensation and performance-based incentives. CoStar Group also invests in your professional and academic growth with internal training, tuition reimbursement, and an inter-office exchange program.
Our benefits package includes (but is not limited to):
- Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug
- Life, legal, and supplementary insurance
- Virtual and in person mental health counseling services for individuals and family
- Commuter and parking benefits
- 401(K) retirement plan with matching contributions
- Employee stock purchase plan
- Paid time off
- Tuition reimbursement
- On-site fitness center and/or reimbursed fitness center membership costs (location dependent)
- Access to CoStar Group’s Diversity, Equity, & Inclusion Employee Resource Groups
- Complimentary gourmet coffee, tea, hot chocolate, fresh fruit, and other healthy snacks
We welcome all qualified candidates who are currently eligible to work full-time in the United States to apply. However, please note that CoStar is not able to provide visa sponsorship for this position.
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CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing
