About the Role
Base Location: Portsmouth (Walton Park)
Salary: £35,142 - £40,246 and a range of other benefits to support your family, finances and wellbeing.
Working Pattern: Permanent | Full Time | Office based
We are looking for a Workforce and Resource Planner to join our team!
As a Workforce and Resource Planner you will be responsible for all current and future forecasting of the connections team.
How fast we respond, support, and communicate with a customer during the early stages of an application will determine how quickly and efficiently we are able to progress their new adventure. Our customers could be applying for a new connection due to a new home, a business venture or critical requirements for a large new hospital infrastructure.
We want customers to think highly of us, we want to know we have met all their expectations and that they rate our service as exceptional.
This is a role focused on delivering just that, exceptional service. We are looking for someone who is passionate about operational planning and driving efficiencies. We are a fast-paced business and change & innovation is key to our success!
Roles & responsibilities will include, but are not limited to:
- Implement and embed operational planning solutions across our service centre of 150 FTE, to ensure customer demand is managed and SLAs are achieved.
- Full evaluations and recommendations of future working patterns aligned to customer demand and working with the Customer Experience Team to use customer insights to inform and influence future ways of working.
- Creation and on-going ownership of Employee Rotas and holidays.
- Embed solutions to optimise maximum productivity of resource and identify digitalisation opportunities.
- Design and develop dashboards and reports, and prepare and analyse data, translating this into meaningful presentation packs for Senior Management visibility.
What do I need?
To be considered for this role, we would love you to have:
- Experience in workface planning of a fast-paced business area with continuing change and growth.
- Strong analytical and data science skills and the ability to present your findings.
- Great organisation, planning, forecasting, demand, and resource management skills.
- An exceptional track record of KPI Management, SLA report creation and delivery.
- The ability to provide trend analysis and spot early warning signs.
About our Business
SSEN Distribution powers 3.8 million homes and businesses in communities across central southern England and the north of Scotland. Our team of more than 3,500 people keep customers connected to a safe and reliable supply of electricity whilst developing the flexible networks that are vital to achieving net zero. By enabling a smarter, more resilient electricity network we're ensuring our local communities continue to receive the power they need, both now and in the future. We are consistently investing and innovating to improve network resilience and future-proof power supplies for life's changing demands, from rolling out large scale EV charging schemes to supporting small community generation projects.
What's in it for you?
An excellent package with 34 days holiday entitlement, enhanced maternity/paternity leave, discounted healthcare, salary sacrifice car leasing and much more, view our full benefits package on our careers site.
As an equal opportunity employer we encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and commit to providing any reasonable adjustments required during the application, assessment and upon joining SSE. Search for 'Inclusion & Diversity at SSE' to find out more.
Next Steps
All applications should be submitted online, and I'll be back in touch after the vacancy closing date to let you know the outcome.
If you would like to discuss any working differently requirements or adjustments you may require throughout the recruitment and selection process, please contact Kim on 01738 344051.
Before commencing employment with SSE, you'll be required to fully complete our pre-employment screening process consisting of a basic criminal records and credit check.
