Total 447 Health / Beauty / Fitness job vacancies in Irving, Texas US

Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf
Medical Support Assistant: vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-MSA-VA-Career-Flyer.pdf

Incumbent is responsible for assuring that various aspects of staffing, training, compliance, reporting, quality assurance, and budgetary initiatives are met. These activities directly affect the revenue cycle, patient access to care, hospital performance goals and objectives, as well as VHA public image. The incumbent plays an integral role in identifying and developing ways to resolve problems with the administrative and clinical staff on access, customer service, patient flow, revenue, and data validation issues. Their work also impacts processes, action plans, monitoring, and reporting. Failure to perform these duties properly could result in the Veteran not receiving the treatment to which they are entitled or priority access to care to which they are entitled. The lack of coordination provided by this employee could have a negative impact upon clinical and/or administrative functions. A large part of the duties of the incumbent is acting as a receptionist at the clinic, either face-to-face or telephonic, requiring excellent customer service skills. The work requires a high degree of judgment in responding to both employee and patient concerns and providing solutions to process problems as they affect day-to-day operations. The work is mostly sedentary and is performed in various outpatient clinic or office settings responsible for treating patients with a wide variety of medical problems. The performance of daily rounds to the assigned clinic areas is required. This may include frequent visits to off-site clinics to fill-in for or interact with the Clinical Support Section employees and clinical/administrative staff in these areas. Maybe required to work staggered shifts and/or weekend clinics in support of access to care initiatives.

Work Schedule: Monday - Friday, 8:00am - 4:30pm
Recruitment Incentive (Sign-on Bonus): Not Authorized
Permanent Change of Station (Relocation Assistance): Not Authorized
Pay: Competitive salary and regular salary increases
Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year). Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.
Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Telework: Not Available
Virtual: This is not a virtual position.
Functional Statement #: 000000

The RN Care Coordinator provides care coordination for veterans who are assigned to a Geriatric Patient Aligned Care Team (PACT). Coordination of care and services for veterans that includes but is not limited to veterans with chronic disease, veterans with limited functional status, complex medical, psycho-social and/or mental health needs, severely-injured service members and veterans, and veterans with intensive continuing care needs that will require coordination of and referrals to various levels of care. The incumbent begins the coordination process at the time the patient is identified and works collaboratively with staff within the Patient Aligned Care Team as well as staff throughout the Veterans Health Administration (VHA) facility that may also be involved in his/her care, staff from other VHA facilities, Military Treatment Facilities, and referring facilities/community agencies. The RN Care Coordinator completes an assessment of functional status, acuity level, prognosis, and assesses the need for treatment services and resources. The RN Care Coordinator initiates contact with the veteran and/or caregiver to assist and ensure best clinical outcomes, quality of life, and a seamless transition between facilities and levels of care. The RN Care Coordinator monitors veteran's status and health services use while the veteran is receiving care from the PACT. The incumbent communicates and collaborates with the Interdisciplinary Team to develop and coordinate the treatment plan for veterans in the inpatient or outpatient setting.. The incumbent, in collaboration with the Interdisciplinary Team, is responsible for coordinating performance improvement initiatives and for collecting relevant data required for Commission on Accreditation of Rehabilitation Facilities (CARF) certification and Joint Commission on the Accreditation of Healthcare Organizations (JCAHO) standards. The RN Care Coordinator provides appropriate care for the veterans, taking into consideration diagnosis and physical, psychosocial, spiritual, cultural, environmental and social support needs.

VA offers a comprehensive total rewards package: VA Nurse Total Rewards

Pay: Competitive salary, regular salary increases, potential for performance awards
Paid Time Off: 50 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Licensure: 1 full and unrestricted license from any US State or territory

Work Schedule: Monday-Friday,0800-1630
Telework: Available Ad Hoc only
Virtual: This is not a virtual position.
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized

Major Duties:

Policy Program Development and Management:
The incumbent manages the SOUTH TEXAS VETERANS HEALTH CARE SYSTEM (STVHCS) policy and standard operating procedures (SOP) program and governance documents in accordance with VA, VHA, and VISN 17 policy, National Archives and Records Administration (NARA) and other applicable federal laws and regulations. The incumbent is responsible for systematically ensuring the control and life cycle of Policies and Procedures that are created and developed throughout the facility. This includes creation or receipt, processing, distribution, review, organization, storage and retrieval, and final disposition of policies, SOPs, and other official documents, in accordance with applicable statutory and regulatory requirements, including the Federal Records Act of 1950, VA and VHA policy, and other applicable federal laws and regulations

Publications Management:
The Management and Program Assistant (Policy and Publications Manager) electronically manages all aspects of coordination, receipt, tracking, revision, and updating of all regulations, manuals, and directives from VACO, Networks or VBA and external agencies, ensuring proper distribution, coordination, and signature for the Office of the Director, or pertinent Services throughout the entire STVHCS. As the subject matter expert for the STVHCS, provides guidance, direction, and instruction regarding electronic revision and updates to Services per applicable guidelines, to ensure standardization, appropriate review and coordination by pertinent program officials. The incumbent is accountable for reviewing all systems policies in collaboration with system staff to ensure compliance with VHA Directives, Office of the Inspector General (OIG), the Joint Commission (TJC) and all other regulatory requirements.

OQPS ADMINISTRATIVE SUPPORT:
The incumbent is an integral part of the QPS team and will reinforce and ensure all aspects of the Administration of OQPS are maintained including, but not limited to, timekeeping, accreditation survey preparation, reporting, action plan development, maintaining the QPS SharePoint, scheduling meetings, and ensuring QPS processes are kept up to date. The team often receives short-notice tasks and important missions, and the incumbent will be part of supporting those mission objectives or fulfilling those tasks as assigned by the Chief Quality Officer. This supports the overall effort of managing and maintaining support to the Medical Center Director and at times the executive leadership team. The incumbent will analyze and evaluate information and possess working knowledge related to principles, concepts, and practices applicable to QQPS administrative work. Administrative work involves exercising judgment, personal responsibility and accomplishing tasks by identifying options, and determining regulatory requirements in support of STX and OQPS.

Work Schedule: Monday - Friday / 0730-1600
Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.
Virtual: This is not a virtual position.
Position Description/PD#: Management and Program Assistant (Policy and Publications Manager)/PD00814O
Relocation/Recruitment Incentives: Not Authorized
Critical Skills Incentive (CSI): Not Approved
Permanent Change of Station (PCS): Not Authorized

Duties
may include but are not limited to:
Conducting comprehensive assessments of functional and occupational roles using standardized and non-standardized evaluation tools, with a particular focus on the Spinal Cord Injury/Disease Careline (SCI/D) at the Audie L. Murphy VA Hospital. Within this scope, you select and administer direct occupational therapy interventions and procedures, addressing varying levels of complexity, while aiming to enhance or restore the functionality of patients facing conditions like spinal cord injuries, amputations, and neuromusculoskeletal dysfunctions. Collaboration with healthcare providers is essential, involving specialized evaluations, treatment modalities, and patient education, especially regarding spinal cord injuries. Additionally, you play a vital role in evaluating patients' homes for safety and accessibility, providing recommendations for durable medical equipment (DME), and ensuring patients are trained in its safe use. Coordinating equipment needs with physicians and the prosthetics department is another critical aspect of your role. Ancillary duties include participating in offsite outings, contributing to discharge planning, independently solving complex problems, maintaining certifications, assisting in the development of care standards, and maintaining equipment and supplies.

Work Schedule: 7:30am - 4:00pm, Monday-Friday
Telework: Not Available
Virtual: This is not a virtual position.
Functional Statement #: 000000
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized

Duties
may include but are not limited to:
Conducting comprehensive assessments of functional and occupational roles using standardized and non-standardized evaluation tools, with a particular focus on the Spinal Cord Injury/Disease Careline (SCI/D) at the Audie L. Murphy VA Hospital. Within this scope, you select and administer direct occupational therapy interventions and procedures, addressing varying levels of complexity, while aiming to enhance or restore the functionality of patients facing conditions like spinal cord injuries, amputations, and neuromusculoskeletal dysfunctions. Collaboration with healthcare providers is essential, involving specialized evaluations, treatment modalities, and patient education, especially regarding spinal cord injuries. Additionally, you play a vital role in evaluating patients' homes for safety and accessibility, providing recommendations for durable medical equipment (DME), and ensuring patients are trained in its safe use. Coordinating equipment needs with physicians and the prosthetics department is another critical aspect of your role. Ancillary duties include participating in offsite outings, contributing to discharge planning, independently solving complex problems, maintaining certifications, assisting in the development of care standards, and maintaining equipment and supplies.

Work Schedule: 7:30am - 4:00pm, Monday-Friday
Telework: Not Available
Virtual: This is not a virtual position.
Functional Statement #: 000000
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized

The supervisor is directly accountable to the Chief Medical Technologist or Laboratory Manager of Pathology & Laboratory Medicine Service {P&LMS). The incumbent works independently; supervision is mainly advisory in nature. The incumbent provides first line supervision to a laboratory section (Blood Bank, Chemistry, Hematology/Coagulation, Microbiology, Immunology, Evening and Night Shifts, Processing, Phlebotomy, and division laboratories).

The incumbent is responsible for informing the Chief Medical Technologist or Laboratory Manager of P&LMS of major problems and decisions in these areas.

The incumbent receives assignments of a general nature from the Chief Medical Technologist or Laboratory Manager of P&LMS. Subsequent findings and recommendations are used by Laboratory Management as the basis for his/her subsequent decision-making. Much of the incumbent's responsibilities are self­initiated, such as identifying and correcting problems, and identifying ways of improving the efficiency of the service.

EDRP Authorized: Former EDRP participants ineligible to apply for incentive.Contact VISN17EDRP2@va.gov, the EDRP Coordinator for questions/assistance. Learn more

Medical Technologist: vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-Medical-Technologist-Career-Flyer.pdf

Work Schedule: Monday-Friday, 0000-0800
Telework: Ad-hoc
Virtual: This is not a virtual position.
Functional Statement #: 000000
EDRP Authorized: Former EDRP participants ineligible to apply for incentive.Contact VISN17EDRP2@VA.GOV, the EDRP Coordinator for questions/assistance. Learn more
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized
PCS Appraised Value Offer (AVO): Not Authorized
Financial Disclosure Report: Not required

The supervisor is directly accountable to the Chief Medical Technologist or Laboratory Manager of Pathology & Laboratory Medicine Service {P&LMS). The incumbent works independently; supervision is mainly advisory in nature. The incumbent provides first line supervision to a laboratory section (Blood Bank, Chemistry, Hematology/Coagulation, Microbiology, Immunology, Evening and Night Shifts, Processing, Phlebotomy, and division laboratories).

The incumbent is responsible for informing the Chief Medical Technologist or Laboratory Manager of P&LMS of major problems and decisions in these areas.

The incumbent receives assignments of a general nature from the Chief Medical Technologist or Laboratory Manager of P&LMS. Subsequent findings and recommendations are used by Laboratory Management as the basis for his/her subsequent decision-making. Much of the incumbent's responsibilities are self­initiated, such as identifying and correcting problems, and identifying ways of improving the efficiency of the service.

EDRP Authorized: Former EDRP participants ineligible to apply for incentive.Contact VISN17EDRP2@va.gov, the EDRP Coordinator for questions/assistance. Learn more

Medical Technologist: vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-Medical-Technologist-Career-Flyer.pdf

Work Schedule: Monday-Friday, 0000-0800
Telework: Ad-hoc
Virtual: This is not a virtual position.
Functional Statement #: 000000
EDRP Authorized: Former EDRP participants ineligible to apply for incentive.Contact VISN17EDRP2@VA.GOV, the EDRP Coordinator for questions/assistance. Learn more
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized
PCS Appraised Value Offer (AVO): Not Authorized
Financial Disclosure Report: Not required

The staff audiologist conducts a full range of audiological evaluations to determine the type and degree of hearing loss, determines patients' need for amplification, predicts and measures the effectiveness of amplification, and determines need for and type of rehabilitation and counseling of veterans with hearing loss and their families. The staff audiologist conducts and interprets behavioral, electroacoustic, or electrophysiological methods used to assess hearing, tinnitus, balance and neural system function.

Duties:

• Conduct, plan, and coordinate all clinical and administrative aspects of a full range of services associated with contemporary audiology practice.
• Perform clinical duties and responsibilities to include direct patient care involving a full range of audiology and treatment services. This will include selection and fitting of hearing aids and other amplification systems and devices, selectin and fitting of hearing protection and custom ear protection devices, aural (auditory) rehabilitation, auditory brainstem response (ABR), otoacoustic emissions, balance evaluation, and counselling of hearing impaired veterans and family members/caretakers.
• Identify and evaluate individuals with hearing disorders in the reception and perception of speech, language and other acoustic signals to a full range of patient complexity.
• Administer full range of tests and evaluate the type and degree of hearing loss for patients who may be unable to provide consistent and reliable reaction to diagnostic techni
• Responsible for planning, delivering, and monitoring the effectiveness and clinical outcomes of patient-centered treatment and rehabilitative services for patients with significant physical and psychological complicating conditions.
• Duties will include, but not limited to, selection and fitting of all types of hearing aids, programming of digital hearing aids, selection and fitting of assistive devices and assistive listening devices such as personal and FM amplifiers, telephone amplifiers, and radio or TV devices for special communication problems.
• Inspect, modify, and repair amplification devices, ear molds, and assistive devices.
• Plan, conduct, and coordinate auditory (aural) rehabilitation and tinnitus programs for patients; design patient-centered treatment plans to assist patient and caregivers to maximize and restore to the greatest extent possible physical and social functioning.
• Complete all documentation in accordance with local facility and national policies.
• Communicate effectively to include participation in regular staff meetings, inter-disciplinary health care team meetings as appropriate, review policies and procedures, and attend in-service trainings as directed by supervisory staff.
• Remain current in audiological new developments, maintain professional competency by reading professional journals and engaging in continuing education activities and professional learning experiences, and by communicating with other professionals in the profession and related professions.
• Maintain proper maintenance and calibration of specialized electroacoustic instrumentation.
• Learn and maintain current knowledge related to the technical aspects of clinical instruments as well as calibration instruments.
• Keeps current with theory and practice through continuing education programs, journals, textbooks, and other literature, and in-service programs.
• Provides patient and family education including informed consent.
• Maintains patient records and other data required by the clinic, service, and medical center.
• Maintains, supplies, equipment and clinical areas to optimize safety and efficiency.
• Follows applicable informed consent, HIPAA rules on privacy and protecting patient rights.
• May perform ancillary assignments, including program management duties on an occasional basis, where the complexity and amount of work is not substantial.

Recruitment Incentives. Recruitment incentives may be authorized to full-time, part time[,] or intermittent individuals in their first appointment as a Federal employee or to a newly appointed former Federal employee with at least a 90-day break in service

Relocation Incentives. Relocation incentives may be authorized to full-time Federal employees who must change worksite[s] and physically relocate to a different geographic area when the approving official determines that without the incentive, it would be difficult to fill the position with a high-quality candidate.

• Independently plans and delivers technically competent care to patients with complex needs in alignment with the ANA Standards of Nursing Practice
• Manages the care of patients, while organizing and prioritizing patient care needs, and ensuring assigned tasks are completed
• Functions as an emerging leader in providing direction to staff to identify, implement and evaluate patient care needs
• Collaborates with the interdisciplinary team to ensure the plan of care is achieved
• Provides and directs others in Veteran/patient driven care that optimizes the patient's experience, satisfaction, and/or safety for a team of patients
• Maintains professional boundaries to protect patient vulnerabilities and act in the best interest of the patient, Role models and displays ethical behavior
• Recognizes ethical issues related to professional nursing practice and models appropriate action by providing and directing others in the provision of care following established policies and ANA Code of Ethics for Nurses
• Models High reliability principles and I CARE values to improve patient outcomes
• Demonstrates knowledge over a wide range of job responsibilities, effectively communicating with individuals and groups to build a strong sense of teamwork and purpose
• Actively contributes to the collaboration process and clearly communicates ideas to promote team success. Makes meaningful and challenging contributions for the betterment of the work group
• Demonstrates compassion for self and others. Makes sound decisions under pressure. Effectively handles multiple demands, anticipates and resolves conflicts
• Is consistent and dependable in carrying out responsibilities and exercises sound judgement
• Promotes collaborative behavior and team efforts. Is confident of abilities, effectively initiates solutions and, is alert to new opportunities, techniques, and approaches
• Shares knowledge and learning opportunities that enhance current nursing practice for self and others
• Shares knowledge gained from self-directed professional development activities
• Provides constructive feedback to others
• Educates colleagues and/or students and serves as a preceptor or mentor
• Models the application of evidence-based practice/research with peers to improve patient care
• Models effective resource utilization through the delegation of cost-effective care delivery
• Recruits' peers to participate in unit level performance improvement activities
• Integrates individual preferences and goals into evidence-based decision-making

Duties
may include but are not limited to:

• The Mobile Provider iPad Program and the Digital Divide Program are sponsored by the VHA Office of Connected Care (OCC). The Mobile Provider iPad Program provides iPads to Clinicians to use in the day-to-day patient care activities. The Digital Divide Program provides electronic devices to veterans in need, assisting them in communicating with their care providers;
• The incumbent is a point of contact for providers desiring to enroll in the Mobile Provider Program. The incumbent is knowledgeable of OCC's rules governing eligibility for enrollment. Assists providers to navigate the iPad request process. The incumbent assists providers with initial device setup as well as problem solving/troubleshooting device issues;
• Incumbent maintains inventory of iPads issued to STX providers, tracks, and reports to Connected Health Coordinator when iPad Data Plans are due for renewal. Works with providers who no longer desire or need an iPad follows proper protocol to return the devices to OCC;
• The incumbent works with stakeholders to provide device training to those patients enrolled in the OCC Digital Divide Program. Ensures patient has necessary software applications and is familiar with usage;
• The incumbent is responsible for training service and facility staff in various information technology packages to include but not limited to Secure Messaging. provides oversight for a variety of software programs integral to the overall administration and operations of the Health Informatics;
• The incumbent provides user support through training and troubleshooting problems; equipment support including maintaining the inventory, assisting with requests for repair and maintenance, and assisting with new equipment requests. The work involves preparing reports and presentation materials, managing, and responding to routine and recurring IT support needs, training, and office support needs within the Health Informatics Service line;
• Position will required travel to VA outreach and training events for coverage and will require irregular tour of duties to meet support needs. Government Vehicle or Travel reimbursement will be requested when traveling beyond 50 miles of your base location.

Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf
Social Work: vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-Social-Worker-Career-Flyer.pdf

Screening/Assessment/Diagnosis
The Post 9/11 M2VA Transition and Care Management (TCM) Social Worker independently
evaluates Veterans and family members/significant others situation and arrives at a reasoned
conclusion. Interprets and explains VA's treatment and benefit programs. Provides
comprehensive case management services to Post-911 Veterans referred to the program.

Treatment Planning/Goal Setting
Works with patients and families who are experiencing a variety of psychiatric, medical and
social problems. Independently provides crisis management and develops psychosocial
treatment plans in coordination with interdisciplinary team members.

Supportive Counseling/Education
The incumbent provides the Veteran and as appropriate the Veteran's family, caregiver and /or
significant other with ongoing supportive counseling.

Resources and Referrals
Develops a resource file of VA and community social service programs. Finds a suitable means
of treatment to help Veterans and/or significant others cope with issues related to transitioning
from active duty.

Advocacy
Acts as an advocate when it serves the best interest of the Veteran/family. When appropriate
and feasible, conducts education and encourages the Veteran/family to advocate on own behalf,
thus fostering a sense of independence and empowerment.

Outreach
Incumbent participates and assists in planning and executing outreach events for the purpose
of providing education and expedited access to enrollment in VA health care.

Patient Education/Health Promotion and Prevention
Provides education related to the Veteran's VA entitlements, eligibility, services and programs,
as well as community resources for medical and mental health needs.

Professional Evaluation/Education/Training/Supervision/Mentoring
Manages evaluation of the professional services provided. Devises methods of obtaining data
and evaluates data to determine the effectiveness of treatment. Identifies consistent qualities of
successful treatment and of failed treatment.

Performs other duties as assigned by the Post 9/11 Program Manager.

Work Schedule: Monday to Friday 8:00am to 4:45pm
Recruitment Incentive (Sign-on Bonus): Not Authorized
Permanent Change of Station (Relocation Assistance): Not Authorized
Pay: Competitive salary and regular salary increases. When setting pay, a higher step rate of the appropriate grade may be determined after consideration of existing pay, higher or unique qualifications, or special needs of the VA (Above Minimum Rate of the Grade).
Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.
Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Telework: Not Available
Virtual: This is not a virtual position.
Functional Statement #: Social Worker (Post 9/11 M2VA)
Permanent Change of Station (PCS): Not Authorized
Financial Disclosure Report: Not required

• Provide the full range of supervisory duties to include personnel and resource management comprised of coordinating staffing support, scheduling, hiring, and enforcement of performance standards.
• Oversee the scope of practice and provision of nursing services within the ambulatory clinic, also referred to as the Patient-Centered Medical Practice which may encompass multiple Patient-Centered Medical Homes within each practice or clinic.
• Implement evidenced based nursing practice, policy enforcement, performance improvement, utilization management, Joint Commission preparedness, direct patient care activities and other support activities within the scope of practice.
• Provide care coordination activities internally within the accountable care organization and externally with civilian and military medical facilities.
• Serve as a clinic nursing subject matter expert and perform direct patient care as needed.

Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf

Medical Support Assistant: vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-MSA-VA-Career-Flyer.pdf
The AMSA:

• acts in the capacity of liaison/expeditor between patients and clinical staff as well as specialty staff and ancillary services. In both PACT and Specialty Care Support, patient care is delivered in a team based, or "teamlet" model, and PACT principles are fully utilized. Members of the teamlet include the MSA, a Registered Nurse Care Manager, a Licensed Practical Nurse/Licensed Vocational Nurse and a Primary Care Provider or Specialty Care Provider.
• works collaboratively in an interdisciplinary coordinated care delivery model in PACT or specialty care setting where the PACT model is used and may be required to serve on more than one team.
• independently manages position responsibilities with little supervision as well as set priorities and deadlines adjusting the flow and sequencing of the work to meet team and patient needs.
• sets tone for perception concerning quality of healthcare services at the VA. Must determine nature of requests and provide information desired using privacy rules and established clinic processes. High degree of tact and diplomacy is required when dealing with veterans who have multiple health problems and who may be frustrated with the administrative process associated with diagnosis and treatment.
• is responsible for proper and timely treatment of patients, maintains appointment schedules for one or more outpatient clinics.
• reviews clinic utilization by using various reports (e.g., Clinic Utilization Statistical Summary) and assist with clinic access contingency plans by adjusting appointment times, location, or dates as well as shift patients to other healthcare providers as conflict with staffing and/or coverage occurs.
• notifies supervisor when clinic access is outside established performance guidelines or if an individual patient cannot be scheduled within mandated clinic timeframes and/or by the patient's desired date.
• works with team to reinforce plan of care by entering appropriate information into the electronic record (when directed) and through monitoring pre-appointment requirements to assure readiness for patient visit/procedure (e.g., X-ray, lab work).
• schedules appointments in accordance with current established VA/VHA Directives, Handbooks, policies, and procedures.
• reviews active/pending consults, Electronic Wait List, and Recall List reports for accuracy and disposition daily. All appointments will be made with the patient's input or based on instructions from the clinic provider or other appropriate clinic staff. This may require a high level of coordination to avoid patients having to make multiple trips to the medical center or clinic whenever possible.
• notifies provider or other appropriate clinical staff if scheduling instructions are contrary to current established VA/VHA Directives, Handbooks, policies and procedures. Scheduling instruction conflicts which cannot be appropriately resolved within teamlet must be elevated to the MSA's supervisor.
• supports patient safety standards using the correct Veterans Affairs identification of all patients through use of two forms of ID, name, and full Social Security Number. Patient may also present Veterans Identification Card (VIC) for identification.
• uses each interaction with patient to validate and update patient demographic information, either in person during check-in or over the phone, to decrease the incidence of returned mail due to incorrect addresses and inability to contact patient by phone due to incorrect number.
• explains the VA's mandate to collect insurance information to veterans, their families, and other eligible patients.
• collects, scans, and updates health insurance information serving a major role in the revenue process.
• contributes to the revenue collection process by identifying patients with third party insurance.
• may also be required to train other MSA levels on the Insurance Capture Buffer (ICB) process.
• promotes veteran registration for and utilization of My HealtheVet (MHV).
• ensures that all necessary health/administrative information are integrated into Computerized Patient Record System (CPRS) by scanning the documents into the records, when received.
• performs the scanning duties and may be asked to train other MSAs on the process. All documents signed by the provider, nurse or other staff to be given to the patient will be scanned under the miscellaneous tab in the patient's records.
• fully participates in the daily teamlet huddles and weekly team meetings to manage and plan patient care; setting priorities and deadlines, adjusting the patient/workflow and sequencing of the work to meet team and patient needs.

• Provide comprehensive nursing care and treatment to a variety of patients, from newborn to geriatric, arriving with conditions ranging from minor to emergent.
• Assist physicians with complex and emergent procedures including insertion of chest drainage tubes, tracheotomies, emergency thoracotomies, gastric lavage, and suturing lacerations.
• Operate specialized medical equipment such as resuscitators, defibrillators, electrocardiographs, oxygen apparatus, intravenous pumps, rapid intravenous infusers, and infant servo-warmer.
• Change dressings, prep wounds, remove sutures, insert catheters, apply splints and dressings, and collect urine, stool, sputum, genital, and blood specimens.
• Arrange transfer of patients to appropriate inpatient care areas and higher levels of care as well as coordinate patient referrals to ancillary healthcare services to include, but not limited to, Community Health, Dietary, and Social Work.
• Follow quality improvement and internal control activities for the ambulatory setting to include risk appraisals, chart audits, trend identification and reporting corrective actions.
• Work as a Charge Nurse of main ED and in the Acute Minor Illness Clinic.

• Provide comprehensive nursing care and treatment to a variety of patients, from newborn to geriatric, arriving with conditions ranging from minor to emergent.
• Assist physicians with complex and emergent procedures including insertion of chest drainage tubes, tracheotomies, emergency thoracotomies, gastric lavage, and suturing lacerations.
• Operate specialized medical equipment such as resuscitators, defibrillators, electrocardiographs, oxygen apparatus, intravenous pumps, rapid intravenous infusers, and infant servo-warmer.
• Change dressings, prep wounds, remove sutures, insert catheters, apply splints and dressings, and collect urine, stool, sputum, genital, and blood specimens.
• Arrange transfer of patients to appropriate inpatient care areas and higher levels of care as well as coordinate patient referrals to ancillary healthcare services to include, but not limited to, Community Health, Dietary, and Social Work.
• Follow quality improvement and internal control activities for the ambulatory setting to include risk appraisals, chart audits, trend identification and reporting corrective actions.
• Work as a Charge Nurse of main ED and in the Acute Minor Illness Clinic.