Total 487 Health / Beauty / Fitness job vacancies in Fort Knox, Kentucky

Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf

Psychologist: vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-Psychology-Career-Flyer.pdf

This full-time position consists of a psychologist that participates in a full range of psychotherapeutic, diagnostic and training activities in the Mental Health & Behavioral Science Service. The incumbent is responsible for the provision of outpatient general mental health services within the Behavioral Health Interdisciplinary Program (BHIP).

Major Duties:

• Performs assessments, level of care determinations, evidence-based individual and group psychotherapy as well as collaborative treatment planning and program development.
• Ability to apply, a wide range of professional psychological theories, evidence based therapies and assessment methods to a variety of patient populations.
• Develops and implements clinical procedures that balance clinical demand and therapeutic resources, resulting in successful meeting of performance measures and strives to continually improve clinical systems
• Provides a full range of evidence based therapeutic interventions in group and individual formats.
• Writing psychological reports, chart notes, and treatment summaries.
• Participates in organizational meetings, treatment planning meetings and assigned committees or projects.
• May serve on the Medical Center, VISN, and/or National VA committees or task forces.

If you ARE NOT a current, permanent VA employee or Federal employee from another agency, you should apply using announcement:CBST-12624791-25-AB.

This is an OPEN CONTINUOUS ANNOUNCEMENT and will remain open until September 30, 2025. The initial cut-off date for referral of eligible applications will be December 12th, 2024, with subsequent cut-off dates on the 1st of each month. Eligible applications received after that date will be referred at regular intervals or as additional vacancies occur on an as-needed basis until positions are filled.

Duties include, but not limited to:

• Provides clinical services to mental health populations, including, but not limited to patients with a history of sexual trauma and combat PTSD as well as those with serious mental illness for evidence-based psychotherapy and/or crisis interventions.
• Integrates assessment data in preparing and implementing the plan of care. Maintains a working relationship with the multidisciplinary treatment team.
• Routinely contributes to the development assigned of clinical programs, including policies and procedures. When assigned, the Senior LPMHC will serve as a program leader or manager.
• Documentation in the medical record of assigned patients, by the Senior LPMHC, is in accordance with specific program, medical center, and VA and JCAHO requirements.
• Attends meetings and activities in the medical center and the community, as required. When assigned, he/she provides mentoring for students, interns, and medical residents, under the general supervision of the program manager. He/she may also serve as an educational resource for professional and community groups.
• Provides direct patient care, that is appropriate to the cognitive, emotional and diagnostic needs of the adult and/or geriatric patient. The incumbent must demonstrate the knowledge and skills necessary to provide care appropriate to the age of patients served in his or her assigned service areas.

If you ARE a current, permanent VA employee or Federal employee from another agency, you should apply using announcement:CBST-12624790-25-AB.

This is an OPEN CONTINUOUS ANNOUNCEMENT and will remain open until September 30, 2025. The initial cut-off date for referral of eligible applications will be December 12, 2024, with subsequent cut-off dates on the 1st of each month. Eligible applications received after that date will be referred at regular intervals or as additional vacancies occur on an as-needed basis until positions are filled.

Duties include, but not limited to:

• Provides clinical services to mental health populations, including, but not limited to patients with a history of sexual trauma and combat PTSD as well as those with serious mental illness for evidence-based psychotherapy and/or crisis interventions.
• Integrates assessment data in preparing and implementing the plan of care. Maintains a working relationship with the multidisciplinary treatment team.
• Routinely contributes to the development assigned of clinical programs, including policies and procedures. When assigned, the Senior LPMHC will serve as a program leader or manager.
• Documentation in the medical record of assigned patients, by the Senior LPMHC, is in accordance with specific program, medical center, and VA and JCAHO requirements.
• Attends meetings and activities in the medical center and the community, as required. When assigned, he/she provides mentoring for students, interns, and medical residents, under the general supervision of the program manager. He/she may also serve as an educational resource for professional and community groups.
• Provides direct patient care, that is appropriate to the cognitive, emotional and diagnostic needs of the adult and/or geriatric patient. The incumbent must demonstrate the knowledge and skills necessary to provide care appropriate to the age of patients served in his or her assigned service areas.

Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf
Social Work: vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-Social-Worker-Career-Flyer.pdf

If you ARE NOT a current, permanent VA employee or Federal employee from another agency, you should apply using announcement: CBST-12624793-25-AB.

This is an OPEN CONTINUOUS ANNOUNCEMENT and will remain open until September 30, 2025. The initial cut-off date for referral of eligible applications will be December 12, 2024, with subsequent cut-off dates on the 1st of each month. Eligible applications received after that date will be referred at regular intervals or as additional vacancies occur on an as-needed basis until positions are filled.

Duties include, but not limited to:

• Provides individual and group evidence-based therapy to Veterans enrolled in Mental Health in a Community Based Outpatient Clinic.
• Functions as a licensed independent provider of mental health services.
• Conducts full psychosocial diagnostic evaluations using the DSM-V-TR.
• Screens, assesses, creates treatment plans, clinical crisis intervention, and discharge plans at an advanced practice level.
• Represents the social work profession and perspective on a multidisciplinary team that may include other social workers, nurses, psychologists, psychiatrists, and other disciplines.
• Provides and maintain expertise regarding VA and community psychosocial resources.
• Participates in program development within their assigned program including community outreach.
• Participates in tracking the care of Veterans as they move through the treatment process. The Social Worker will also be involved in measuring treatment outcomes through the use of testing and other measures.
• Utilizes outcome evaluations to further treatment and design system changes based on empirical findings.
• Responsible for participating in clinical program development and is accountable to clinical program effectiveness and modification of service patterns.
• Works in conjunction with the Veterans Justice Outreach Coordinator for any Veterans they are treating who are enrolled in Veterans Treatment Court, assuring timely documentation and thorough treatment planning.
• Demonstrates the ability to teach and mentor staff and students in the special area of practice and to provide supervision for licensure or specialty certifications.
• Responsible for the independent planning and provision of treatment services for those veterans assigned to his/her case-management.
• Independently identifies high risk patients and provides safety planning, crisis intervention, coordinates staffing with other team members and/or family conferences when clinically indicated.
• Maintains a thorough knowledge of residential programs and other VA resources that specifically serve the Veteran population they are working with.
• Serves in a liaison capacity, arranging referral of veteran for adjunctive diagnostic treatment, and ancillary services within the VHSO, VHA and community-based agencies and organizations as required.
• Participates in the development of a plan of care for each patient assigned, with measurable goals outlined, based on relevant psychological, medical and psychiatric treatment information.

Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf
Social Work: vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-Social-Worker-Career-Flyer.pdf

If you ARE NOT a current, permanent VA employee or Federal employee from another agency, you should apply using announcement: CBST-12624792-25-AB.

This is an OPEN CONTINUOUS ANNOUNCEMENT and will remain open until September 30, 2025. The initial cut-off date for referral of eligible applications will be December 12, 2024, with subsequent cut-off dates on the 1st of each month. Eligible applications received after that date will be referred at regular intervals or as additional vacancies occur on an as-needed basis until positions are filled.

Duties include, but not limited to:

• Provide individual and group evidence-based therapy to Veterans enrolled in Mental Health in a Community Based Outpatient Clinic.
• Function as a licensed independent provider of mental health services.
• Conduct full psychosocial diagnostic evaluations using the DSM-V-TR.
• Screens, assesses, creates treatment plans, provides clinical crisis intervention, and discharge plans at an advanced practice level.
• Represents the social work profession and perspective on a multidisciplinary team that may include other social workers, nurses, psychologists, psychiatrists, and other disciplines.
• Provide and maintain expertise regarding VA and community psychosocial resources.
• Participate in program development within their assigned program including community outreach.
• Participate in tracking the care of Veterans as they move through the treatment process. The Social Worker will also be involved in measuring treatment outcomes through the use of testing and other measures.
• Utilize outcome evaluations to further treatment and design system changes based on empirical findings.
• Responsible for participating in clinical program development and is accountable to clinical program effectiveness and modification of service patterns.
• Work in conjunction with the Veterans Justice Outreach Coordinator for any Veterans they are treating who are enrolled in Veterans Treatment Court, assuring timely documentation and thorough treatment planning.
• Demonstrates the ability to teach and mentor staff and students in the special area of practice and to provide supervision for licensure or specialty certifications.
• Responsible for the independent planning and provision of treatment services for those veterans assigned to his/her case-management.
• Independently identifies high risk patients and provides safety planning, crisis intervention, coordinates staffing with other team members and/or family conferences when clinically indicated.
• Maintain a thorough knowledge of residential programs and other VA resources that specifically serve the Veteran population they are working with.
• Serves in a liaison capacity, arranging referral of veteran for adjunctive diagnostic treatment, and ancillary services within the VHSO, VHA and community-based agencies and organizations as required.
• Participate in the development of a plan of care for each patient assigned, with measurable goals outlined, based on relevant psychological, medical and psychiatric treatment information.

The Assistant Nurse Manager (ANM) supports the Nurse Manager (NM) with supervisory duties and responsibility and accountability for the 24/7 operation of their designated units. They provide coverage for other ANMs as needed. The ANM has responsibility and accountability for the direction and supervision of specific orientation, training, development of staff, and evaluation of individual staff performance. They function as a role model, educator, practitioner, and supervisor providing leadership to the team. They influence care outcomes by collaborating with members of the interdisciplinary team to remove barriers and implement new evidence-based cutting-edge programs/processes. The ANM is expected to deliver patient care based on the needs of the unit.

The ANM engages in professional organizations to enhance leadership and career growth. They adhere to ethical principles in decision-making, fostering accountability at personal, organizational, and staff levels. They equip staff with tools for culturally competent care and promotes a culture of accountability for high-quality, cost-effective outcomes. They cultivate alliances across the care continuum, building trust through active listening, engagement, and emotional intelligence.

The ANM contributes to the development of care delivery models and environmental design, ensuring evidence-based, accessible, affordable, and equitable patient care. Ensures compliance with accreditation and regulatory standards. Aligns nursing/clinical objectives with organizational strategic outcomes, participating in strategy planning and execution. They promote an inclusive workplace valuing diversity to achieve the organizations vision and mission.

The ANM maintains knowledge and ensures compliance with all regulatory and accreditation standards, Directives, policies, and standard operating procedures (SOP).

VA offers a comprehensive total rewards package: VA Nurse Total Rewards

Pay: Competitive salary, regular salary increases, potential for performance awards
Paid Time Off: 50 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Licensure: 1 full and unrestricted license from any US State or territory

Work Schedule: 7:30pm-8:00am; Three 12-hour shifts per week and One 8-hour shift every other week
Telework: Not available
Virtual: This is not a virtual position.
Relocation/Recruitment Incentives: Not authorized
Permanent Change of Station (PCS): Not authorized
Pay Schedule: NS82

This job opportunity announcement (JOA) will be used to fill one (1) full-time and permanent Management Analyst (Medical Administration Process Improvement) vacancy at the Louisville, KY Veteran Affairs Medical Center, with Business Office Service.

Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.

The Management Analyst functions as the Program Specialist (Medical Administration Process Improvement) for the BO, reporting directly to the Chief of the BO.

The Program Specialist (Medical Administration Process Improvement), GS-343-09 target 11 is located in the Department of Veterans Affairs (VA), Veterans Health Administration (VHA), Veterans Integrated Services Network 9 (VISN 9), at the Robley Rex Department of Veterans Affairs Medical Center (VAMC) in Louisville, Kentucky, within the Business Office (BO).

This position is primarily responsible for the implementation of streamlined processes & procedures that will systematically improve processes both within the BO and associated processes throughout the VAMC, including Community Clinics, for which the BO has staff. Process improvement will be accomplished through implementation of a variety of system redesign tools and principles such as process improvement workshops and flow mapping, development and execution of training materials, courses, and standard operating procedures and standardization of workflows. Areas of improvement work will include but not limited to: the use of VistA, the use of VS GUI (formally known as VistA Scheduling Enhancement), appointment scheduling, Return to Clinic orders, VAR, consult management, encounter management reporting, clinic setup procedures, the Electronic Wait List (EWL) or related reports, insurance collection, eligibility and enrollment criteria/procedures, means testing, Ward Administration, Switchboard Operations, Beneficiary Travel, Veterans Transportation management, Decedent Affairs, Release of Information, medical record scanning, as well as new initiatives and pertinent directives and processes.

Major duties will include but are not limited to:

• Develops training programs for delivery through a variety of teaching methods to maximize learning potential with employees.
• Preforms education and training activities, administrative concepts, principles and practices, VA policies, regulations, and directives sufficient to perform independently the administrative and instructional duties and responsibilities.
• Communicates training opportunities to ensure contacts have necessary tools to succeed in their current positions and promote employee development.
• Oversees regular maintenance of training materials so the most current directives and policies are incorporated and taught in training programs.
• Ensures that all training modules comply with National, VISN, and local policies.
• Participates on committees and workgroups.
• Communicates with managerial contacts to relay information associated with monitor and audit completion.
• Maintains open lines of communication with contacts to remain abreast of training needs and solicit participation in training programs.
• Distributes data to supervisors to communicate service's status and assist in achieving training completion compliance.
• Performs work involving the collection, analyzing, tracking of data.
• Plans, reviews, and reports data/statistical results and establishes protocols for incoming data, organizing and retrieving computerized data.
• Identifies trends and problems areas and develops initiates action plans to address deficiencies.
• Performs basic data analysis of the data and generates a variety of reports, to include balanced scorecards and any other regularly reported elements.
• Completes monitors and audits accurately and timely.
• Coordinates data collection, probe scheduling audits and monitor completion to ensure timely submission of final deliverables.
• Other duties as assigned.

Work Schedule: Monday - Friday, 8:00 a.m. - 4:30 p.m.
Virtual: This is not a virtual position.
Position Description/PD#: Management Analyst/PD40320A and PD40319A
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized
Financial Disclosure Report: Not required.

The Environmental Services Technician Supervisor exercises technical and administrative supervision over subordinate workers in supporting and performing tasks (e.g., environment of care, textile distribution and training) associated with the Environmental Management Service goals and objectives. Major duties and responsibilities will include:

• Assigning staff for duties on a daily and a project-by-project basis;
• Coordinating work with supervisors of other services within the assigned area of jurisdiction so as not to interrupt patient care or other activities;
• Cleaning all patient areas and corridor spaces throughout the medical center, operating rooms, and all other areas as assigned;
• Ensuring the efficient and economical accomplishment of work assignments of subordinates within established policies and schedules;
• Planning and scheduling daily and weekly assignments, taking into consideration the availability of personnel and equipment to meet established priorities;
• Training staff to ensure the use of patient centered care principles in terms of customer service to patients, family members, and personnel;
• Providing on-the job training for subordinates and new employees as individual needs dictate;
• Keeping subordinates abreast of proper methods, procedures and uses of equipment and supplies;

• Controlling the use of supplies and equipment to affect cost control within the unit;
• Conducting in-use testing of equipment and/or supplies, providing feedback in regards to their observations;
• Ensuring all safety regulations and procedures are observed and may on occasion be required to conduct training classes on specific safety issues;
• Supervising the daily distribution of uniforms and textiles to the designated areas and persons and ensures record keeping is timely and accurate;
• Approving leave requests for subordinates, counseling employees, and recommending disciplinary action to a higher-level supervisor whenever non-compliance with policy warrants;
• Making formal appraisals of subordinates works performance and conduct;
• Inspecting assigned areas to assure the timely accomplishment of employee assignments, sanitation levels are maintained, equipment properly cared for and that associated housekeeping objectives are accomplished in an expedient and timely manner;
• Performing related duties as required.

The VA Midwest Health Care Network advocates for a Whole Health System of care in each of the Medical Centers. This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest. As an employee operating in a Whole Health System of care, you will operate in a model with three core elements, seeking to create a personalized health plan for each Veteran. This is done in the context of healing relationships and healing environments and a connection back to the Veteran's community. This aligns with the Veterans Health Administration (VHA) Mission Statement to Honor America's Veterans by providing exceptional health care that improves their health and well-being.

Duties of the RN HCBS Case Manager include, but are not limited to:

• Uses knowledge of the home and community-based care program and VA Program to organize delivery of care to assure continuity of care and peer accountability for practice, including access to care and discharge planning.
• Applies nursing clinical knowledge/judgement to promote staff involvement in planning, decision-making, and evaluating Veteran needs and outcomes
• Coordinates care for Veterans receiving both internal VA and community-based home and community-based services including but not limited to skilled home care, non-skilled homecare, adult day health care and respite care. This includes close collaboration with other connected internal VA programs including but not limited to caregiver support program, inpatient care, outpatient services, Veteran Directed Care, Home Based Primary Care, Bowel and Bladder and other programs.
• Evaluates, systematically, current practice and formulates outcomes for groups of patients, and/or organizational processes within area of expertise.-Works with inter professional team members at VISN and facility levels to ensure services and eligibility determinations are delivered objectively with strong, consistent reliability with documentation and communication of outcomes in a direct and coordinated manner.
• Conducts comprehensive clinical review of patient records to identify the presence of Veteran medical necessity for services.
• Evaluates and documents Veteran progress and changing needs.
• Executes position responsibilities that demonstrate leadership, experiences, and creating approaches to management of complex patient care.
• Reviews and receives community care consults.

• Serves as a Child and Youth Services Nurse with responsibility for all health support services in CYS programs.
• Coordinates and/or provides specialized training to and oversight of staff responsible for providing services to children/youth who have more complex health care needs.
• Assists in training of staff, providers, volunteers and/or parents on health related topics.
• Conducts routine health/sanitation inspections of CYS Services programs using Army standardized checklists. Assists/supports facilities/homes in maintaining appropriate standards for condition, health, and sanitation.
• Serves as the primary liaison between CYS Services and the installation Community Health Nurse. Communicates with trainers, Special Needs Director, Environmental Health, schools, and physicians to clarify roles in health support/services.

• Provide education to all levels of clinical staff during consult entry and processing of referrals.
• Recapture referrals to the Composite Health Care System (CHCS) to specific specialty clinics.
• Conduct initial assessment of referrals based on clinical care provided and defines clinical requirements for individual patients.
• Uses a variety of Military Health system information systems and data bases to validate and enter clinical information.
• Assist in orienting providers and other health care team members on referral management.
• Performs all functions of Medical Management to include Utilization Review, Case Management, Disease Management and Referral Management.
• Responsible for the technical and administrative supervision in the absence of the branch chief and non-commissioned officer in charge.
• Serves as a first-line supervisor responsible for day-to-day direction and mentoring of staff.

• Provide the full range of supervisory duties to include personnel and resource management comprised of coordinating staffing support, scheduling, hiring, and enforcement of performance standards.
• Oversee the scope of practice and provision of nursing services within the ambulatory clinic, also referred to as the Patient-Centered Medical Practice which may encompass multiple Patient-Centered Medical Homes within each practice or clinic.
• Implement evidenced based nursing practice, policy enforcement, performance improvement, utilization management, Joint Commission preparedness, direct patient care activities and other support activities within the scope of practice.
• Provide care coordination activities internally within the accountable care organization and externally with civilian and military medical facilities.
• Serve as a clinic nursing subject matter expert and perform direct patient care as needed.

Duties includes but are not limited to the following:

• The incumbent has the responsibility for the successful performance of the following functional areas, specifically regarding customer satisfaction, quality of services provided and efficiency of service delivery: - Planning, Acquisition, Activation, Renewal and Termination of VA leased spaces- Coordinating Space Design, Floor Plan Layout and Activation of VA leased spaces- Property Management of VA leased spaces ensuring continuous clinical operations- Data Analysis and Ad Hoc Studies for Business Case Development.
• The incumbent is responsible for supporting RRVAMC mission, goals, and objectives for operations, leasing and property management activities to include planning, directing, coordinating, and evaluating the full range of work activities related to the lease acquisition process (new, renewal, and termination) with a team of VA employees supporting the designated building group(s).
• The incumbent represents and when necessary, serves as spokesperson for RRVAMC in working with Congressional, VA Central Office, VISN and facility representatives, Department of Defense, non-VA organizations, including affiliated medical schools, national, state, and local planning organization, veteran service organizations and consumer groups to carry out planning activities.
• The incumbent is responsible for landlord tenant relations, construction/building alterations, building maintenance and repair, and sharing agreements. He/she serves as an advocate for investment in assigned leased property/spaces in a way that realizes and optimizes building conditions, systems, equipment, operating efficiency, etc., while accounting for customer and revenue values.
• The incumbent develops policies and procedures to help oversee and coordinate space management within leased spaces and VA facilities.
• The incumbent serves as a Project Management for projects that are measured by their diversity, geographical area, management demands, technical intricacies, and environmental and public issues. Facilitates timely action on the project managed.

Duties includes but are not limited to the following:

• The incumbent has the responsibility for the successful performance of the following functional areas, specifically regarding customer satisfaction, quality of services provided and efficiency of service delivery: - Planning, Acquisition, Activation, Renewal and Termination of VA leased spaces- Coordinating Space Design, Floor Plan Layout and Activation of VA leased spaces- Property Management of VA leased spaces ensuring continuous clinical operations- Data Analysis and Ad Hoc Studies for Business Case Development.
• The incumbent is responsible for supporting RRVAMC mission, goals, and objectives for operations, leasing and property management activities to include planning, directing, coordinating, and evaluating the full range of work activities related to the lease acquisition process (new, renewal, and termination) with a team of VA employees supporting the designated building group(s).
• The incumbent represents and when necessary, serves as spokesperson for RRVAMC in working with Congressional, VA Central Office, VISN and facility representatives, Department of Defense, non-VA organizations, including affiliated medical schools, national, state, and local planning organization, veteran service organizations and consumer groups to carry out planning activities.
• The incumbent is responsible for landlord tenant relations, construction/building alterations, building maintenance and repair, and sharing agreements. He/she serves as an advocate for investment in assigned leased property/spaces in a way that realizes and optimizes building conditions, systems, equipment, operating efficiency, etc., while accounting for customer and revenue values.
• The incumbent develops policies and procedures to help oversee and coordinate space management within leased spaces and VA facilities.
• The incumbent serves as a Project Management for projects that are measured by their diversity, geographical area, management demands, technical intricacies, and environmental and public issues. Facilitates timely action on the project managed.

Major Duties:
The Program Support Assistant (MHV) will assist in providing critical, timely and effective communication in support of the Department of Veterans Affairs On-line Personal Health Record, My HealtheVet (MHV), Social Networking Media and Secure Messaging (SM) components. You will serve as the facility champion supporting existing and future veteran communication initiatives. You will execute local program implementation, providing training and outreach to Veterans and their families with the goal of optimizing Veterans' healthcare management.

Outreach: Promotes the use of MyHealtheVet (MHV) by advertising the program, promoting MHV through interaction with Veterans and with employees, and attending community events. The incumbent conducts extensive communications with Veterans in person, telephonically, over email, and by letter to comply with technical requirements, program parameters, national and local policies, and assist with enrollment outreach efforts. The incumbent will assist with My HealtheVet enrollment drives in the community, at town halls, at new patient orientation, and nursing homes. The incumbent also serves as a Marketing and Advertising representative knowledgeable about MHV and will assist Veterans with general enrollment and use issues consistent with written guidelines and policy. The incumbent completes face-to-face communications, training, demonstration of MHV uses with Veterans, family members, and employees. The incumbent assists Veterans for enrollment, authenticates accounts, and demonstrates the platform functionality and uses with the Veteran, family members, and employees. Demonstrates this technology such as secure messaging, remote monitoring, medication refills, medical record management. Verifies qualifications and credentials of Veterans enrolling onto the MHV web portal including authentication and online patient education resource sites both on the local intranet page and the Internet. Ensures that veterans are enrolled in the system correctly and follows up with Veterans who did not enroll correctly. Incumbent conducts system platform demonstrations with the Veteran or family member and coaches through the use of various functions, resources, and features. - 60%

Training: The MHV Assistant participates in New Employee Orientation and New Patient Orientation and is a Subject Matter Expert for all MHV related activities. On a day-to-day basis, the MHV Assistant trains employees on MHV and Secure Messaging and adds them to the MHV system. Incumbent acts as the local "help desk" for both employees and Veterans who have operational questions regarding MHV, educates patients on the
benefits of MHV, system enrollment, and navigation.

Administration: The incumbent promotes organizational efficiencies and productivity gains with respect to use of this program. Works with various services within the organization to ensure that My HealtheVet is promoted. Visits various health care points of care to discuss program objectives and promote participation. Explains operating details of the program and available benefits which may be expected. Responds to questions presented in person, via letters and phone calls. The incumbent monitors program participation and use, completes reports on enrollment, account status, and
messaging trends in response to escalation expectations. Collect, develop, and document data for facility operational decisions. The MHV Assistant monitors kiosk functionality, use, and related areas of concern. Issues that arise locally with the program, which may include equipment or system issues are immediately referred to the program coordinator for appropriate higher-level action if required.

Preferred Experience: My HealtheVet experience preferred.

Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.

Work Schedule: Monday - Friday, 7:30am - 4:00pm
Position Description/PD#: Program Support Assistant - My HealtheVet/PD92442-A and PD92443-A
Relocation/Recruitment Incentives: Not Authorized
Critical Skills Incentive (CSI): Not Approved
Permanent Change of Station (PCS): Not Authorized