Total 285 Health / Beauty / Fitness job vacancies in Fayetteville, North Carolina

Major duties include, but are not limited to:

• Compile information for any required annual and special reports, meetings, conferences, and memorandums from required sources.
• Receive visitors at the logistics areas and provides support addressing telephone calls for the Service.
• Provides support to administrative personnel of the Supply Chain Service.
• Coordinate with FMS the maintenance and cleaning of all areas and rooms assigned to the Supply Chain Warehouse office.
• Provided support with the reservation of training rooms assigned to the Supply Chain Warehouse office.
• Receive, review, and processes all mail Internal and External in accordance with established criteria.
• Service as timekeeper of the designated area. Follow regulations in accordance with policies. Review time and attendance to ensure completeness prior to certification.
• Responsible for scheduling and coordinating the agenda for monthly staff meetings, coordinating meetings, and of maintaining file of minutes of the multiple committees that she/he attends.
• Other duties, as assigned.

VA Careers - Social Work: https://youtube.com/embed/enRhz_ua_UU

The VA Midwest Health Care Network advocates for a Whole Health System of care in each of the Medical Centers. This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest. As an employee operating in a Whole Health System of care, you will operate in a model with three core elements, seeking to create a personalized health plan for each Veteran. This is done in the context of healing relationships and healing environments and a connection back to the Veteran's community. This aligns with the Veterans Health Administration (VHA) Mission Statement to Honor America's Veterans by providing exceptional health care that improves their health and well-being.

Duties include, but are not limited to:

Subject Expert - The position will be a subject expert for the CC&ICM program. The position will be a champion for the implementation and maintenance of the CC&ICM program.
Groups - The position may complete groups for CC&ICM. The position will demonstrate an understanding of group facilitation, development, and recruitment. When appropriate the position will utilize telehealth for groups.
Coordination - The position will coordinate CC&ICM development and implementation at the facility and/or CBOC's. The position will provide facility education to staff. Veteran recruitment for CC&ICM. The position will provide training regarding CC&ICM across the entire HCS. This position will also be the lead on implementing the CC&ICM.
Psychosocial Assessment - The social worker will develop an assessment of the veteran, family, economic, community, and psychosocial support systems when clinically indicated. The assessments must reflect a high level of skill in gathering, analyzing, interpreting, and documenting data that is pertinent and directly related to patient health care planning, treatment, education and case management. The veteran, family members, significant others and the interdisciplinary treatment team are involved in this process, whenever possible. The goal of the communication is to highlight the veteran's strengths, limitations, and internal/external supports and service needs in order to optimize the veteran's functional status and safely maintain the veteran in his/her home.
Clinical diagnosing using DSM-5 and ICD-10 behavior codes - Incumbent demonstrates knowledge in DSM-5 diagnosing and documents diagnostic impressions in psychosocial assessments when appropriate. Clinician may function independently or within a team to determine an appropriate diagnosis and formulate a treatment plan based on that diagnosis.
Treatment Planning/Goal Setting - Incumbent demonstrates basic knowledge of psychosocial treatment modalities and demonstrates the ability to implement treatment modalities in working with individuals, families, and groups to achieve treatment goals. This requires judgment and skill in utilizing supportive, problem solving, or crisis intervention techniques. The social worker is responsible for developing a treatment plan, and setting achievable treatment goals with the veteran/family in collaboration with the primary care interdisciplinary treatment team members when indicated. Incumbent demonstrates basic knowledge of medical and mental diagnoses, disabilities, and treatment procedures to include acute, chronic and traumatic illnesses/injuries; common medications and their effects/side/effects; and basic medical terminology.
Therapy - Social worker may provide the veterans and their caregivers with ongoing psychotherapy (group and/or individual) and/or supportive counseling when appropriate. Incumbent is able to demonstrate the ability to utilize the DSM-V to ensure appropriate treatment recommendations.
Referral to service providers - Throughout the course of treatment the social worker is the subject matter expert on VA and/or community resources. The social worker will collaborate with other service providers in reassessing the veteran's needs for VA and community resources and entitlements. The social worker is responsible for educating the veteran and/or caregiver of the available services and assisting them in establishing the appropriate referrals based on the veteran's preference or that of his/her surrogate decision-maker.
Resource Development - The social worker is responsible for developing a resource file of VA and community social service programs and will refer the veteran to needed services.
Advocacy - Social worker understands the intimidation of bureaucracy and will act as an advocate when it serves the best interest of the veteran/family.

Work Schedule: 7:30 a.m.-4:00 p.m. or 8:00 a.m. - 4:30 p.m.
Telework: Available - Regular 6+ days/pay period
Virtual: This is not a virtual position.
Relocation/Recruitment Incentives: Not authorized.
Permanent Change of Station (PCS): Not authorized.

Total Rewards: Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf

Duties include, but not limited to:

Provide individualized massage therapy treatment
Utilizes standard patient evaluation procedures to formulate a treatment plan.
Incorporates various massage therapy and bodywork techniques taught within their professional education.
Provides Advanced massage therapy services of greater complexity applied to specialty populations in various clinical/environmental settings with limited supervision and coordinates follow up care as indicated.

Provide massage therapy instruction, education and training
Provides massage therapy instruction for self-care to patient and family as determined appropriate.
Educates patients on healthy lifestyle including hydration, basic nutrition, stretching, exercise, mind-body techniques, sleep habits, stress management and other matters related to massage therapy care.

Complete clinical notes in electronic health record system
Documents and codes information related to patient care in the VA's electronic health care record on a timely basis following established polices.
Makes sure consent is completed prior to treatment in accordance with local requirements.

Maintain trainings and attends required meetings
Maintains up-to-date with VHA and professional trainings.
Attends required professional meetings.

Research and quality improvement
Participates in research and quality improvement activities related to massage therapy.
Uses various communication techniques to encourage and educate individuals and groups to enhance massage therapy outcomes.

Administration
Reviews patient referrals to screen for appropriateness of care and direct Veterans to other services when necessary
Subject matter expert o massage therapy and related body work services and will provide guidance when requested regarding purchased care.

Work Schedule: Monday - Friday, 7:30am - 4:00pm
Recruitment/Relocation Incentive: Not Authorized
Permanent Change of Station (Relocation Assistance): Not Authorized
Pay: Competitive salary and regular salary increases
Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Telework: Not Available
Virtual: This is not a virtual position.
Functional Statement #: 55548F
Permanent Change of Station (PCS): Not Authorized

The Peer Specialist functions as an interdisciplinary team member, assisting physicians and other professional/non-professional personnel in a rehabilitation treatment program. Peer specialists perform a variety of therapeutic and supportive tasks that include assisting Veterans in articulating their goals for recovery and personal wellness, learning, and practicing new skills, helping them monitor their progress, assisting them in their treatment, modeling effective coping techniques and self-help strategies based on the peer specialist's own recovery experience, and supporting them in advocating for themselves to obtain effective services.
Duties include, but not limited to the following:

• Participates in the service, training, consultation, and other professional activities of VA health care services and functions as a fully vested member of the multidisciplinary team.
• Uses personal recovery experiences to model coping techniques and recovery tolls to coach Veterans to relevant skills need for self-management of their health condition(s) and pursuit of their personal wellness.
• Observes behaviors that might indicate difficulty adapting or responding to treatment (e.g., missed assessment appointments, failure to attend or maintain abstinence, risk to self or others, disruptive behavior), completes appropriate documentation, and reports concerns to the treatment team in a timely manner.
• Uses ongoing individual and group meetings to teach Veterans how to identify and combat negative self-talk and overcome fears by providing a forum that allows Veteran to share their experiences.
• As necessary, handles crisis interventions for Veterans and addresses other emergent situations without the benefit of specific instructions.
• Informs Veterans about VA and community supports and resources, including how to effectively utilize them in the recovery and wellness process.
• Maintains a working knowledge of current trends and developments in holistic approaches in wellness and recovery by reading books, journals, and other relevant materials.
• Performs other related duties as assigned.

Total Rewards: Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf

Pharmacy Technician: vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-Pharmacy-Technician-Career-Flyer.pdf

The Columbia VA Health Care System is currently recruiting for the position of a Rotational Pharmacy Technician. Pharmacy Technicians at this grade level can work autonomously, using independent judgement to perform a full range of duties. The technician will assist in both outpatient and inpatient Pharmacy areas. Inpatient functions include packaging unit dose medications utilizing unit dose packaging machine, replenishing stock in automated dispensing machines, conducting routine ward inspections, preparing intravenous admixtures, and delivering medications to inpatient wards and outpatient clinics. Outpatient functions include filling and labeling medications for verification by a pharmacist, assisting patients at the pharmacy pick-up window, cleaning and refilling the outpatient automated dispensing machines, and preparing outpatient-controlled substances in accordance with facility policy for pharmacist verification. The incumbent performs all duties under the supervision of a pharmacist and is expected to acquire and maintain a high degree of accurate productivity and performance. The technician assigned to this role will be assigned to all areas, duties, and tours to cover all technical work assignments in the pharmacy, and other duties assigned by management.

Major duties include, but are not limited to:

• Accurately interpret, fills, and prepares prescriptions with appropriate medications and or medical supplies for pharmacist verification.
• Appropriately restocks controlled substances items in automated secured cabinets (i.e., Pyxis) in pharmacy or throughout medical center, as assigned.
• Assures drugs and supplies are appropriately stored and secured according to USP and VA guidelines, including the storage of high-risk, look a-like sound alike, hazardous, controlled substances, corrosive chemical, flammable liquids, and refrigerated items.
• Utilizes automation dispensing equipment available to the pharmacy staff following all safety and QA procedures. Reports automation malfunctions timely to the supervisor as appropriate.
• Compounds and/or reconstitutes oral or external medications (non-sterile).
• Answers questions from pharmacy and non-pharmacy personnel regarding drug distribution. Identifies basic therapeutic problems, such as duplicate therapy with drugs in the same class and alerts the pharmacist to the possible need for clinical intervention.
• Assists in training and orientation of new staff technicians, interns, and students. Assumes an active role in the overall pharmacy-training program consisting of students, externs, interns, etc.
• Ensures that proper handoff occurs when receiving or delivering controlled substances, assuring that at all times these medications are never left unsecured.
• Complies with all laws, regulations, directives, policies, and procedures applying to the dispensing, storage, transfer, inventory, and accountability of controlled substances.
• Assists inspectors with the inventory and accountability inspections.
• Receives and responds to all telephone inquiries from patients/family members regarding any issue related to prescription availability.

• Take vital signs such as blood pressure, temperature, pulse, respirations, pain level, height, weight, measurement of head circumference, and length within a medical clinic.
• Administer oral, intradermal, subcutaneous, intramuscular immunizations.
• Perform both administrative and logistical tasks as a member of the healthcare team.
• Provide individualized nursing care to patients based upon the physician’s medical care plan, the nursing assessment, and the physical, mental and emotional needs of the patient.

VA Careers - Physical Therapy: https://youtube.com/embed/Gi2hoFqIoqY

The Supervisory Physical Therapist duties include, but are not limited to the following:

• The incumbent is responsible for constant surveillance and evaluation of the outpatient physical therapy program for its effectiveness, cost containment and operational data management by data retrieval, analysis, tracking, monitoring for productivity, clinic utilization, scheduling ,access, book -ability, encounters, consultation management and maintaining statistical data for decision-making purposes; developing and monitoring cost effective programs; helping CPM develop clinical policies as appropriate and develop methods and tools to scientifically evaluate program activities and effectiveness. Final authority rests with the Clinical Program Manager in conjunction with the Chief of PM&RS.
• The incumbent will arrange necessary additional education and training to all outpatient physical therapists and other special areas such as but not limited to various modalities, medical equipment, and new therapeutic techniques as applicable to general and specific disciplines, to maximize overall positive rehab outcome of Veterans.
• The incumbent will ensure outpatient Physical Therapists maintain current state/national licensure/certifications when applicable and maintain all therapists' high standard clinical competencies in specific discipline/field. The incumbent ensures staff will receive mandatory training in a timely manner with rare exception.
• The incumbent administers the leave program for the outpatient Physical Therapy section, approving and scheduling sick/annual leave while maintaining quality patient care with adequate staffing.
• The incumbent establishes Human Resources actions in the areas of midterm and annual performance evaluations, timely completion of performance appraisals, general and job specific competency assessments, orientation, help CPM with training of new therapists with rare exception.
• The incumbent closely coordinates/communicates with CPM and PM&RS office for personnel administration and management of work, adhering strictly to policies and standards of Medical Center, policies. He/she will discuss, investigate, and respond to employee grievances and dissatisfaction to resolve conflicts. Incumbent works with CPM with regard to labor management, providing information and resolving conflicts and/or problems that may arise. He/she will assure the CPM and Chief PM&RS/or other higher management officials are familiar with the negotiated agreement. He/she acts with CPM as the liaison with Human Resources office concerning personnel related matters including but not limited to coordinating and participating in disciplinary actions and responding to appeals and grievances. He/she attends hearings when requested. This may involve working with District Council and EEO investigators. He/she assists CPM and Chief PM&RS in projecting staffing needs, writing functional statements or position descriptions, developing job analyses, grievance procedures, performance standards, business plan information and disciplinary actions.
• The incumbent works closely with facility Patient Advocate, Customer Service Officer, Service Level Patient Representative (SLPA) and others as needed to resolve patient complaints and enhance public relations and activities. This includes investigations, correspondence preparations, and corrective action follow-ups.

The Housekeeping Aid Supervisor exercises technical and administrative supervision over subordinate workers in supporting and performing tasks (e.g., environment of care, textile distribution and training) associated with the EMS goals and objectives. Major duties and responsibilities will include but are not limited to the following:

• Assigning staff for duties on a daily and a project-by-project basis;
• Coordinating work with supervisors of other services within the assigned area of jurisdiction so as not to interrupt patient care or other activities;
• Cleaning all patient areas and corridor spaces throughout the medical center, operating rooms, and all other areas as assigned;
• Ensuring the efficient and economical accomplishment of work assignments of subordinates within established policies and schedules;
• Planning and scheduling daily and weekly assignments, taking into consideration the availability of personnel and equipment to meet established priorities;
• Training staff to ensure the use of patient centered care principles in terms of customer service to patients, family members, and personnel;
• Providing on-the job training for subordinates and new employees as individual needs dictate;
• Keeping subordinates abreast of proper methods, procedures and uses of equipment and supplies;

• Controlling the use of supplies and equipment to affect cost control within the unit;
• Conducting in-use testing of equipment and/or supplies, providing feedback in regards to their observations;
• Ensuring all safety regulations and procedures are observed and may on occasion be required to conduct training classes on specific safety issues;
• Supervising the daily distribution of uniforms and textiles to the designated areas and persons and ensures record keeping is timely and accurate;
• Approving leave requests for subordinates, counseling employees, and recommending disciplinary action to a higher-level supervisor whenever non-compliance with policy warrants;
• Making formal appraisals of subordinates works performance and conduct;
• Inspecting assigned areas to assure the timely accomplishment of employee assignments, sanitation levels are maintained, equipment properly cared for and that associated housekeeping objectives are accomplished in an expedient and timely manner;
• Performing related duties as required.

You will render expert contract pre-award and post award expertise to all administrative and clinical services within the medical center and supported catchment area. Duties include, but may not be limited to the following:

• Develops procedures, policies, and supporting artifacts to ensure procurement activities are consistent with Federal Acquisition Regulations (FAR), VA Acquisitions Regulations (VAAR) and other federal procurement laws and regulations;
• Conducts analyses and recommends courses of actions to ensure that vision clinical and administrative service requirements have addressed considerations such as construction, budgeting, supporting manpower and other factors;
• Provides training to the facility Contracting Officers on procurement policies and new processes and procedures related to procurement;
• Establishes, expedites and reviews consolidation of all procurement packages including unique, emergent and complex requirements to meet timely and technical needs of assigned acquisitions;
• Develops and conducts presentations/recommendations to leadership and other stakeholders to explain regulations and procedures;
• Negotiates performance requirements among multiple sites and service lines in order to obtain agreement, standardize enterprise equipment, supply and/or service requirements in support of strategic acquisition plans;
• Establishes and maintains controls to ensure that contracts are executed in accordance with terms;
• Advises on all phases of negotiation with the contract specialist/contracting officer for contract modifications, change orders, supplemental agreements and delivery order processes including requirements, definition, justification and approval for service contract extension, method of contracting, evaluation of proposals and all phases of contract administration; and
• Monitors quality assurance surveillance plans to ensure that contracted services meet the expectations and needs of the facility.

Located in historic downtown Charleston, SC, the Ralph H. Johnson VA Medical Center is a tertiary care teaching hospital providing the highest-level quality for more than 75,000 Veterans along the South Carolina and Georgia coast. The Ralph H. Johnson VA is rated is the second fastest growing VA in the U.S. for percentage patient growth. The Charleston VA is rated highly in terms of quality, efficiency and the VA's Strategic Analytics for Improvement and Learning Value (SAIL) model. The 152-bed hospital includes six outpatient clinics, women's health, and the full range of inpatient and outpatient care including Medical and Surgical Intensive Care. The VAMC provides more than 934,000 outpatient visits and approximately 4,300 inpatient stays annually.

VA offers a comprehensive total rewards package. VHA Physician Total Rewards.

Recruitment/Relocation Incentive (Sign-on Bonus): Not approved
Education Debt Reduction Program (Student Loan Repayment): This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific individual eligibility requirements in accordance with VHA policy and submit your EDRP application within four months of appointment. Approval, award amount (up to $200,000) and eligibility period (one to five years) are determined by the VHA Education Loan Repayment Services program office after complete review of the EDRP application. Learn more
EDRP Authorized: Contact VHAV07EDRPFACCo@va.gov, the EDRP Coordinator for questions/assistance.
Pay: Competitive salary, annual performance bonus, regular salary increases
Paid Time Off: 50-55 days of annual paid time offer per year (26 days of annual leave, 3 days of sick leave, 11 paid Federal holidays per year and possible 5 day paid absence for CME)
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA.
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)Licensure: 1 full and unrestricted license from any US State or territory
CME: Possible $1,000 per year reimbursement
Malpractice: Free liability protection with tail coverage provided
Contract: No Physician Employment Contract
Financial Disclosure Report: Not required

Functions include, but are not limited to the following:

The employee will provide comprehensive clinical services to Veterans within the CBOC setting. The preferred candidate will be well trained in all aspects of noninvasive ambulatory cardiology including outpatient consultation, clinical management, and diagnostic evaluation. The Cardiologist will be under the service of Medicine and Cardiology at the VA Medical Center in Charleston, SC, and will have access to supportive comprehensive cardiovascular services including interventional cardiology, cardiac electrophysiology, and cardiac surgery offered there. Additionally the incumbent will:

• Effectively identifies, evaluates, and addresses cardiac diseases, prevention, and health promotion issues of the Veteran population.
• Works in an independent and interdependent relationship with members of the medical staff, which allows for consultation, collaboration, or referral.
• Responsible for the diagnosis and treatment of acute, chronic, and long-term cardiac healthcare issues.
• Recognizes abnormalities and provides services and treatment as directed by protocols and makes referrals to other disciplines and services as indicated.
• Educates patients about preventative care, medical issues, and use of prescribed medical treatments to enhance awareness of health issues and relevant services.
• Fulfills continuing education, licensure and or Certification requirements to maintain required qualifications.
• Interpret diagnostic tests such as electrocardiograms, ambulatory rhythm monitors, stress tests, echocardiograms, etc.
• Answer phone and E-consult cardiology requests from Ralph H. Johnson VA Medical Center.

VA offers a comprehensive total rewards package.

The General Dentistry staff dentist shall be proficient in all aspects of general dentistry including the ability to perform selected specialty services. Specifically, the provider should possess the expertise and competency to perform the following:

• Make oral and radiographic examinations of the oral cavity.
• Diagnose pathological or irregular oral conditions.
• Administer local anesthesia.
• Perform routine and complex restoration of teeth.
• Perform simple and complex extractions of teeth.
• Perform alveoloplasty and other routine surgical procedures.
• Perform prosthetic dentistry to include immediate dentures, full dentures, partial dentures, crowns and fixed bridge work.
• Perform routine endodontic procedures on single and multi-canal teeth.
• Perform routine and surgical periodontal procedures.

• Demonstrate courtesy, respect, and a positive attitude toward all stakeholders.
• Has the knowledge and skill to assist customers with questions or concerns.
• Understands the importance of and participates in service recovery.
• Recognizes the need and modifies care as necessitated by patient's age and abilities.
• Has the ability to provide accurate and understandable instructions to patients.
• Understands the importance and is compliant with participating in patient identification and time-out processes.
• Has the ability to recognize patient signs of physical distress and monitors the patient's condition during treat

1. - Serves as a clinical and technical consultant for all the Fayetteville VAMCs virtual care, telehealth, and dialysis clinic programs ensuring appropriate clinical technology applications and modalities are implemented, best practices are established and shared between facilities, sites, programs, and all VAMCs virtual care, telehealth programs adhere to facility, VISN, and national telehealth guidance and policies.
2. - Has direct oversight of multiple Tele-Primary Care, Specialty Care Telehealth, virtual care modalities including but not limited to clinical Video Telehealth (CVT), Video Conferencing, VA Video Connect (VVC), My HealtheVet (MHV), Home Telehealth (HT) and other telehealth applications and virtual network clinics, virtual communications modalities, programs, and sites of care.
3. - Ensures Home Telehealth applies care and case management principles to coordinate care using health informatics, disease management and technologies such as in home and mobile monitoring, messaging, and/or video technologies.
4. - Develops policies, procedures, and protocols to include technical support and equipment management guidance for the array of modalities employed by all the facility's virtual care and telehealth programs utilizing appropriate workload reporting and data management systems.
5. - Works with the Business Manager to provide appropriate activity and clinic coding for all virtual and specialty sites and the virtual care network programs as appropriate for workload tracking and reporting.
6. - Executes leadership that is characterized by continuous and substantial responsibilities that demonstrate experience and creative approaches to management of complex patient care for groups of patients via multiple telehealth technologies.
7. - Gives attention to providing care in the least restrictive, most cost-effective manner through use of clinical practice guidelines and clinical pathways.
8. - Provides evidence of health promotion and chronic disease indices are monitored through the clinical practice guidelines and performance measures.
9. - Has programmatic responsibility for the VA staff, services, and/or processes with the many specified specific areas of assignment.
10. - Has a direct relationship with established Network and facility positions to directly influence organizational mission and health care such as but not limited to: facility and VISN Primary Care Clinicians, Psychiatrists, Psychologist, Pharmacists, Care Coordinators, Facility Telehealth Coordinators, Facility IT Staff, MIS, Facility Service Chiefs and Administrative Officers, VISN and National Quality Managers, and Quality Management Staff, National Telehealth Training Centers, Facility and VISN Health Information Specialists, National VHA Telehealth Services Staff, Facility Directors, Chiefs of Staff, and Credentialing Coordinators, and others described/required by the VISN.
11. - Functions as administrator, educator, clinical and technical consultant utilizing management theory.
12. - Provides high level support, training, and advanced management of telehealth operations across the enterprise with duties that may require travel.
13. - Activities are governed in accordance with relevant VHA, VISN and facility regulations, standards, and guidance including the telehealth operations manuals, guidelines, and specialty supplements; activities shall be consistent with national, VISN, and facility level policies and procedures and support national VISN, and facility strategic goals.
14. - Integrates nursing science, information science, and technologies to maintain and develop medical data and systems to promote Veteran care that is safe, efficient, effective, timely, Veteran-centric, and equitable.
15. - Provides executive leadership, clinical practice guidelines, and direct supervision to the Nurse Managers/Supervisors over the facility Telehealth, Home Telehealth Programs, MyHealtheVet and Dialysis Clinics.
16. - Assess, plans, and evaluates the processes and daily operations of the assigned programs.
17. Ensures competency assessment is completed on each nursing employee annually.
18. - Reports directly to the Associate Director for Patient Care Services and covers in his/her absence as designated

The Lead MSA monitors and makes work assignments, provides input on performance, resolves daily workplace issues and maintains efficient workflow. Assignments at this level include, but are not limited to: assuring coverage of all areas of responsibility; conducting ongoing reviews to ensure quality of work; ensuring accurate and timely scheduling of appointments; providing guidance to staff members to include changes in policies and procedures; distributing and balancing workload; creating and maintaining employees work schedules; orienting and providing on-the-job training for new and current employees; ensuring all training requirements are met; organizing the work structure of his/her assigned areas; and acting as liaison between MSA and staff in order to resolve day to day conflicts.

The Lead MSA works collaboratively in an interdisciplinary coordinated care delivery model and performs all related duties; customer service and other duties assigned for the proper and timely treatment of patients and assure appointment schedules are maintained by MSA staff for one or more outpatient clinics. The Lead MSA must assist with clinic access contingency plans by adjusting appointment times, location, or dates as well as shift patients to other healthcare providers as conflict with staffing and/or coverage occurs.

The Lead MSA will have the responsibility of performing the duties related to the Beneficiary Travel Program which includes assuring travel requests are processed in a timely manner and that they are reviewed and appropriate documentation completed before sending to Has or Fiscal Service. The Lead MSA will also train the MSA staff on how to process the beneficiary travel requests. The Lead MSA must assure that the requests entered by the MSA staff are reviewed by the Lead MSA or Supervisory MSA and if the requests are entered by the Lead MSA, they are reviewed by the Supervisory MSA or Supervisory Medical Administration Specialist/designated management staff.

Supports patient safety standards using the correct Veterans Affairs identification of all patients through the use of two forms of identification, name and full Social Security Number. The patient may also present the Veterans Health Identification Card (VHIC) for identification. When assisting the MSA staff in the check-in process, he/she must use each interaction with the patient to validate and update patient demographic information, either in person during check-in or over the phone, to decrease the incidence of returned mail due to incorrect addresses and inability to contact patient by phone due to incorrect number.Assures MSA staff explains the VA's mandate to collect insurance information to veterans, their families, and other eligible patients.

Assures staff collects, scans, and updates health insurance information serving a major role in the revenue process. The incumbent(s) contributes to the revenue collection process by identifying patients with third party insurance. Promotes veteran registration for and utilization of MyHealtheVet (MHV).

Assures front line contact with patients and staff by setting the tone for perception concerning quality of healthcare services at the VA. A high degree of tact and diplomacy is required when dealing with veterans who have multiple health problems and who may be frustrated with the administrative process associated with diagnosis and treatment. A caring, compassionate and sensitive manner is essential when explaining procedures to veterans and their family members both in person and on the phone. When records are received, the incumbent(s) will ensure that all necessary health/administrative information are integrated into Computerized Patient Record System (CPRS) by sending the documents to the appropriate department for scanning.

Incumbent(s) must be able to train staff on the requirements of VHA Scheduling Directives and complete accurate scheduling responsibilities:
a. Schedule appointments and utilize the Electronic Waiting List accurately in a timely manner. All appointments will be made with the patient's input, either in person or by phone. This may require a high level of coordination to avoid patients having to make multiple trips to the medical center or clinic whenever possible.
b. Notifies his/her supervisor when clinic access is less than desirable or if an individual patient cannot be scheduled within mandated clinic timeframes.
c. Daily review of active/pending consults, Electronic Wait List, Recall list and Audiocare communications for accuracy and disposition.
d. Must be able to interpret and communicate requirements for such areas Care in the Community, Health Benefits, Emergency Room, Ward Administration and any other services with approved MSAs.

All other duties as assigned.


Work Schedule: 0730 -1600
Telework: Not eligible for Telework
Virtual: This is not a virtual position.
Financial Disclosure Report: Not required