Total 156 Health / Beauty / Fitness job vacancies in D13 Macpherson, Braddell

About Our Client:

Our client is an all-inclusive intervention center for children with special needs in Singapore. Their expert team uses diverse and intensive early intervention programs to help children overcome developmental disabilities, learning, and communication difficulties.

The integrated approach includes school readiness, speech and language therapy, occupational therapy, educational therapy, social skills training, and engaging multi-sensory activities for babies and toddlers. Their personalized programs promote quality learning, leisure, and care in a safe environment.

Speech Therapy Session

Speech therapy exercises and activities are tailored to the child's disorder, age, interests, and needs. The Programme is to include:

1. Play-based interactions and stimulating toys/activities to foster language development.
2. Modeling correct sounds and syllables during age-appropriate play to teach speech skills.
3. Providing strategies and homework for parents/caregivers to reinforce therapy at home.
4. Ensuring transferable skills to various settings by collaborating with teachers and caregivers.
5. Adapting goals as the child's communication profile evolves.
6. Incorporating goals into enjoyable activities for maximum engagement and motivation.
7. Promoting social and emotional development through effective communication and relationship-building.
8. Promoting effective communication so the child experiences social and emotional benefits, establishing positive relationships.

Key responsibilities:

1. Use data and appropriate assessment tools to identify student therapy needs;
2. Identify and prioritize goals to facilitate individual and group interventions;
3. Create a personalized intervention plan based on the child's strengths and weaknesses.
4. Implement relevant child's care plans;
5. Conduct speech therapy sessions in a supportive and engaging environment, either in small groups or one-on-one
6. Complete specialist report, case notes and other documentation;
7. Perform appropriate caseload management and
8. Continuously uphold standards of best practice to ensure quality service delivery.

USPs for the role:

• Provides autonomy for the ST to make key decisions and recommendations
• External training and mentorship
• Professional development
• Attractive compensation
• Bonus: 2 times per year
• Part-time / Full-time positions available
• Flexible work arrangement
• Entitled to pro-rated benefits for PT

Job Requirement:

• Degree or Post-graduate qualification in Speech & Language Therapy from a recognised University.
• Must be fully registered AHPC.
• Local or PR preferred.
• Must have compassion to work with children of special needs.
• STs who are working with Paediatrics in Early Intervention Centre is preferred

Job Responsibilities:

- Accountable for planning, coordination and timely completion of audit assignments, which includes performing financial, operational and compliance audits of the Group

- Responsible for developing audit programs across business processes through evaluation of the adequacy and effectiveness of internal controls, risk assessment

- Perform on-site audit fieldwork and identify audit issues and concerns in pursuit of practical and value-added recommendations to Management

- Draft concise audit reports with high quality audit conclusions and focused recommendations that positively influence stakeholders to embed risk management and internal control practices and to improve the overall strength of the control framework

- Engage internal stakeholders for process improvements and key control enhancements

- Lead and supervise internal audit staff

- Support Head, Internal Audit in developing annual audit plan and special projects/investigations

Job Requirements:

- Degree in Accountancy/Finance or equivalent

- Minimum 5 years of relevant audit experience

- Minimum 2 years of supervisory experience

- Professional qualifications such as CIA, CISA, CA preferred

- Knowledge and experience on Enterprise Risk Management will be an added advantage

- Meticulous with good analytical and communication skills

- Ability to work independently and able to meet timeline

- Team player with good internal stakeholder management

- Able to travel overseas when required

Only shortlisted candidates will be notified

• Attractive Salary Remuneration Package
• 5 days work week
• West Region

Responsibilities:

• In-charge of HSE function, drive for continuous improvement by implementing up-to-date standards to comply to local legislations and others requirements.
• To develop HSE KPI, creating analytical reports of safety data for operations and safety awareness programmes to promote safety & health culture mindset.
• Conduct investigations, Risk assessment and safety audits, keeping on the lookout for any unsafe behaviour or breaks in regulations and production equipment and processes to make sure they are safe.
• Participating in continuing education to update knowledge of health and safety protocols and techniques
• Creating safety plans that include suggested improvements to existing infrastructure and business processes.
• Sharing information, suggestions, and observations with project leadership to create consistency in safety standards throughout the production team and the entire company.
• Conduct incident/accident investigation process including root cause analysis and ensure corrective actions are completed.
• Liaising with law enforcement and other investigators who are present at the time of a serious accident.
• Reviewing and reporting on the staff's & contractors’ compliance with health and safety rules and recommending commendations or dismissal based on performance.
• Conduct monthly Safety & Health committee meeting and trainings, organize Safety & Health committee inspections.
• Enforcement of safety standards in accordance with the Workplace Safety and Health Act
• Keeping up-to-date with industry best practices and regulatory changes in safety guidelines

Requirements:

• Possess a minimum Diploma in Environment, Health and Safety Management or related field
• Register as a Workplace Safety and Health Officer with Singapore's Ministry of Manpower for at least 5 years
• At least 5 years of relevant experience in WSH for building/construction industry
• Preferably with FSM certification
• Excellent people management skills and good interpersonal skills
• Proven experience in Workplace Safety & Health Management
• Working location: WEST!

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret only short-listed candidates will be notified.

EA License | 18C9251

Registration No | R22111484

• Provide Workplace Safety & Health (WSH) enforcement support
• Identify and assess any foreseeable risk arising from the workplace or work processes.
• Recommend / take reasonably practical action to eliminate any foreseeable risk to any person who is at work in that workplace.
• Ensure safe work procedures are implement to control risk.
• Recommend reasonably practical measures to minimize the risk.
• Inspect and examine any machinery, equipment, plant, installation or article in the workplace.
• Enforce site safety practices. Organize safety & health awareness program for the site.
• Conduct site safety & health inspections.
• Conduct site safety & health meeting and prepare reports for relevant parties.
• Prepare hazard analysis reports.
• Prepare safety & health management programs and ensures effective implementation.
• Inspect and examine workplace records, certificates, notices and documents kept or kept under the WSHA.

Position Objective

The Student Support Department is looking for a highly qualified, licensed Occupational Therapist (OT) with previous experience in school-based therapy to join our expanding team of multidisciplinary professionals. Utilizing a Multi Tiered Systems of Support (MTSS) / Response-to-Intervention (RtI) Model, the primary role of the OT is to provide a range of interventions and consultation to the school community in order to increase students’ level of functional independence across all learning environments.

Responsibilities

The job holder’s responsibility for promoting and safeguarding the welfare of children and young persons for whom they are responsible, or with whom they come into contact will be to adhere to and ensure compliance with the relevant Cognita Safeguarding; Child Protection Policy and Procedures at all times.

Delivers effective and efficient intervention to students across a variety of settings

• Utilizes a range of evidence-based strategies and frameworks to carry out occupational therapy

• Conducts intervention with students using appropriate resources in small group and in-class settings

• Establishes positive, safe, and trusting relationships with young children and their families to encourage student progress related to their developmental needs

Provides consultation to teachers, parents, and other service providers to foster greater student occupational performance performance

• Participates on a multi-disciplinary team of professionals by utilizing a problem-solve approach

• Prepares and disseminates professional resources according to student need

• Offers ongoing support to faculty, staff, and parents in order to accelerate student growth

• Collaborates with related(internal/external) (internal/external) services providers

• Establishes and maintains ongoing professional collaboration with service providers on and off campus in order to maximize student impact on functional performance

Regularly assesses student level of functioning within the school environment level of functioning within the school environment level of functioning within the school environment

• Clearly evidences clinical reasoning through delivery and interpretation of assessment

• Collects and analyzes screening and progress monitoring data to identify student need, modify intervention, and report progress to parents, faculty, staff, and administration

• Summarizes assessment results and incorporates information into an appropriate support plan

Serves as a case manager for students receiving support services ort services

• Gathers relevant background information related to students’ functional level and developmental history

• Maintains updated and accurate student files which adhere to high-levels of confidentiality

• Coordinates, facilitates, and maintains records on meetings with parents, teachers, and internal/external service providers

Position Requirements

• Minimum of 3 years of experience working with children as an OT with relevant qualifications

• Exceptional interpersonal communication and professional collaboration skills

• Must demonstrate flexibility, strong work habits, and a positive attitude

• Strong organizational skills and excellent command of the English language

• Proficiency in using computers and other forms of technology

• Strong references and attendance record

Qualifications

Required:

• Degree from an accredited Occupational Therapy Program

• Minimum 3 years’ experience in pediatric occupational therapy

• Previous experience providing direct or indirect OT services in a school setting

Preferred:

• Experience working as OT in Singapore

• Knowledge and/or experience practicing OT within a MTSS/ RtI Model

• Training and/or previous experience with Perceptual Motor Program (PMP), Zones of Regulation, Handwriting without Tears, and Smart Steps programs

• *Full registration/practicing certificate with the Allied Health Professions Council (AHPC)

• *If applicant is not registered with the AHPC, the expectation would be to become fully registered within 3 years of position acceptance

Contacts

• Other Stamford Teaching and Non-Teaching Staff

• Parents and Students

• PTA

Working Conditions

• School Environment

• Working hours 8am to 4:30pm, Monday to Friday, plus occasional staff meetings and trainings

• School holidays are paid and free except staff days and training days (please refer to the website to see the school calendar with school holiday dates)

Terms of Employment

• Medical Benefits: Medical insurance provided where applicable

• Sick Leave/Hosp: Upto 14 days sick leave and 60 days hospitalization leave

• Probation Period: 3 months from date of commencement

• Referee request: Required

• Background Check: Required

SAIS is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Pre-employment background checks are mandatory and appointments are strictly subject to confirmation that all reference and background checks are completed to the satisfaction of Cognita, SAIS’ holding organization.

We are an equal opportunity employer and disallow discrimination of age, ethnic origin, nationality, gender, religion, sexual orientation, family status, pregnancy, marital status, medical or mental health history, physical characteristics or disability.

We welcome applications from all qualified candidates. We regret that only shortlisted candidates will be notified.

Pharmaceutical Sales Representative

We’re looking for a results-driven individual with excellent interpersonal skills to actively seek out and engage customer prospects.

Job Description and Responsibilities

- Selling Drugs and Supplements to Clinics, Doctors, and Specialists

- Performing cost-benefit analyses of existing and potential customers

- Maintaining positive business relationships to ensure future sales

Requirement

- Highly motivated and target driven with a proven track record in sales

- Excellent selling, negotiation, and communication skills

- Prioritizing, time management and organizational skills

- Ability to create and deliver presentations tailored to the audience needs

- Relationship management skills and openness to feedback

Preferably Junior Executives specializing in Sales - Retail/General, Healthcare - Pharmacy or equivalent.

Job Scope as Follows:

• Responsible for sale targets set by the company and make sure the consistent sales growth
• Gain in depth understanding of technologies and devices
• identifying business opportunities in the market
• developing strategic planning and lead the team towards the target
• To ensure that customers are provided with high quality care and attention throughout
• To provide clinical support and troubleshooting of medical equipment to users
• Assist users to become familiarized with usage of the medical equipment
• Organize and execute a wide range of on-site training activities and liaise with multidisciplinary teams
• Conduct training sessions, perform product in service with the healthcare professionals in hospitals
• Maintaining Customer database
• Arrange and co-ordinate with the customers for the organisation of workshops, CME's training etc
• Work together with the other departments to ensure complete customer satisfaction
• Advise the company with the market needs & trend for launch of new products and Systems
• Update the management about competitors plans, strategies etc for timely action
• Case support to Surgeons and Nurses to ensure customer satisfaction at all levels
• Co-ordinate with sales and arrange in-service in all the hospitals for the OT Nurses periodically
• Maintain the Cases Statistics report and surgery report
• Take initiatives and responsibility on Local CME's , Demo's, in-services, courses and workshops
• Meet the customers during available time to listen to customer feedback and suggestions
• Fully in charge of Inventory, technical matters related to all products

- To have keen Training Experience and Product Development Department

- Familiarize with Medical products and keen to promote medical sales

- To Support the Product Development Executive in Sales & Training, Marketing, Assembly and Delivery of Goods, Administration and Credit Management

- To ensure that all quotations and invoices / delivery paper works tally with purchasing orders.

- To Pioneer and Develop technology greenfield projects for the organization

- Integration of Existing Technology with Technology owned by Parent Company

- To use social media / webspace to display department capabilities

Job Description:

• Duties include working in pre-analytical, analytical, maintenance and troubleshooting of laboratory instrumentation, technical validation and inventory management.
• Operates and maintains sophisticated instruments and equipment used in the laboratory.
• Able to properly set up, calibrate, maintain, operate and shut down the analytical instruments.
• Perform all procedures in accordance with Laboratory Standard Operating Procedures (SOPs).
• Processes, analyses, verifies and release results within the expected turn around time.
• Ensure compliance with all requirements of the Laboratory Safety Manual.
• Ensure that “critical value” of lab results are reported timely to the relevant appropriate personnel as well as resolve queries from customers as needed.
• Maintains competence in Laboratory Information System (LIS).
• Maintains a safe and clean working environment by adhering to safety procedures and regulations.
• Participates in Quality Improvement Programs and Proficiency Programs essential to ensure that laboratory testing is accurate, timely and meets customer needs.
• Escalates lab issues to supervisors or lab management in a timely manner
• Any other duties as assigned by Laboratory Manager.

Job Requirements

• Bachelor’s degree or Diploma in Biological Sciences/Biomedical Sciences/Medical Technology.
• Preferably with some relevant experience.
• A team player as well as working independently
• Good working attitude and ability to work under pressure
• Ability to do detailed work and maintain a high level of accuracy
• Able to take up challenges
• Good general health and no colour blindness
• Strong verbal and written communication and organizational skills
• Ability to adequately maintain accurate records and follow Standard Operating Procedures.

Work Week: 5.5 day

• Monday to Friday: 8.30 am to 5.00 pm
• Saturday: 8.30 am to 1.00 pm

Actual working hours might change due to operation requirements.

Job Description

The Accounts Executive reports to the director in carrying out the responsibilities of the accounting department. He/She covers duties such as work that is specific to bookkeeping, accounts receivable, accounts payable, stocktaking or other accounting tasks. He/She works specifically with accruals, fixed assets accounting or the monthly and yearly finalisation of accounts. He/She may be called on to participate in ad-hoc finance-related projects when necessary.

Main Responsibilities

(1) Enter accurate and timely data into the accounting system.
(2) Calculate customer account balances and reconcile with totals.
(3) Compile the relevant business documentation used in banking processes.
(4) Maintain accurate financial records and statements.
(5) Perform month-end closing activities.
(6) Retrieve system reports from the accounting system for managements use.

(7) Manage Assignments and Deadlines.

Requirements

(1) Minimum Diploma in Accounting.

(2) At least 1 year of accounting experience.

(3) Experience in accounting software - Quickbook, MYOB is an added advantage.

(4) Fluent in English and Chinese is a must.

Position Objective

• To provide medical support for all activities conducted by the School.
• To ensure a safe and healthy environment for all students, teachers, staff and visitors to the premises through attendance to school safety concerns, allergy and disease control, medical records and maintenance, first aid and emergency procedures

The job holder’s responsibility for promoting and safeguarding the welfare of children and young person’s for whom they are responsible, or with whom they come into contact will be to adhered to and ensure compliance with the relevant Cognita Safeguarding; Child Protection Policy and Procedures at all times. If in the course of carrying out the duties of the role, the job holder identifies any instance that a child is suffering or likely to suffer significant harm either at school or at home, they must report any concerns to the School’s Designated Safeguarding Lead or to the Head or indeed to the Cognita Regional Safeguarding Manager so that a referral can be made accordingly to the relevant third party services.

Nursing

• Provide a service of Health & First Aid (H&FA) in an educational institution in an international environment
• Maintain standards of best practice in the delivery of H&FA
• Maintain all H&FA areas as safe and functional including restocking First Aid kits for on and off site needs
• Maintain a confidential environment
• Assess and treat all illness and accidents
• Refer to outside medical services as warranted
• Provide first-line counselling
• Identify and refer ‘Students at risk’ to the relevant parties
• Safely secure and administer medications
• Assess students with special health needs and be aware of those at risk of requiring emergency care
• Act as a resource person to all staff members, students and parents.
• Assist and deliver health promotion and health education to staff, students or parent. Actively promote Healthy Lifestyles issues.
• Assist with student accountability by notifying teachers of students needing sick leave.

Administration

• Contribute to an effective data base and communication between H&FA areas and nurses
• Keep detailed records of service by monitoring student visits
• Maintain professional development including First Aid and CPR skills
• Maintain security of records and equipment
• Assist in the monitoring of illnesses, incidences and accidents; and assess and report hazards

Position Requirements

• Experience working as Registered Nurse Paediatric in school environment preferred
• Excellent communication skills in English (written & spoken)
• Ability to deliver high quality, timely nursing care to all individuals on campus
• Maintaining confidentially
• Demonstrates the Stamford Values – Courage, Ingenuity, Compassion, Integrity

Qualifications

• Minimum Bachelor’s Degree in Nursing
• Registered Nurse with Singapore Nursing Board

Contacts

• Other School Teaching and Non-Teaching Staff
• Parents and Students
• PTA

Terms of Employment

• Working hours: Shift work 8 hours between 7.30am to 6pm, Monday to Friday, plus occasional staff meetings and trainings and weekends
• School holidays are paid and free except staff days and training days and preparation for new academic year (please refer to the website to see the school calendar with school holiday dates)
• Medical Benefits: Medical insurance provided
• Sick / Hospitalisation Leave : 60 days hospitalisation leave including 14 days sick leave
• Referee request: Required
• Background Check: Required

SAIS is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Pre-employment background checks are mandatory and appointments are strictly subject to confirmation that all reference and background checks are completed to the satisfaction of Cognita, SAIS’ holding organization.

We are an equal opportunity employer and disallow discrimination of age, ethnic origin, nationality, gender, religion, sexual orientation, family status, pregnancy, marital status, medical or mental health history, physical characteristics or disability. We welcome applications from all qualified candidates.

We regret that only shortlisted candidates will be notified.

About Novela

Novela is Singapore’s first international multi-brand beauty retail store. Keeping up with the latest trends, Novela aims to capture the hearts of beauty shoppers with a wide range of luxury beauty products including skin & body care, fragrances and makeup.

Novela’s logo is a black quill pen, which is symbolic of a woman’s beauty, elegance and knowledge. Indeed, we believe that you can exude beauty from the inside out with the right beauty regime. By curating the best beauty brands from across the globe and offering them at affordable prices, we aim to simplify and elevate your shopping experience with premium products handpicked by us.

Store Manager

We are looking for candidates who thrive in a fast-paced, diverse, and customer-centric store environment. You are a resourceful, driven and service-oriented leader who can multi-task and manage store operations effectively.

Our Store Managers are the key leadership role for our retail team on the ground. You will oversee the end-to-end operations of a store and will be responsible for driving the store's sales performance and service performance. You will engage in innovation and productivity initiatives for the store. To drive seamless customer experience across channels, you will also oversee the order fulfilment processes for customers in the store. On top of daily operational duties, you will also help in cascading and operationalizing headquarters’ directives to the store.

Job Responsibilities:

Achieve sales”

• Manage store's/outlet's sales performance.
• Facilitate implementation of organisation strategies
• Interpret information on sales goals and targets.
• Communicate scheduled sales reports in accordance with organizational standards.
• Facilitate implementation of organisation strategies Document sales transactions.

Deliver service excellence:

• Lead with service vision
• Develop service operations.
• Manage resources to ensure smooth running of store operations.
• Manage in-store service performance.
• Optimise workforce for service excellence.
• Manage partnerships for service excellence.
• Develop a service recovery framework.
• Manage service brand.
• Analyse service quality and customer satisfaction.
• Establish rapport and cultivate relationships with customers.
• Foster service innovation

Deliver operations excellence:

• Manage retail administration.
• Define and allocate staff duties in accordance with operational requirements.
• Control inventory
• Manage and maintain store facilities.
• Develop store security policies and procedures.
• Manage compliance with food and beverage hygiene policies and procedures.
• Coordinate crisis response and recovery activities in accordance with business continuity policies
• Monitor merchandising presentation and visual display.
• Maximise utilisation of retail space.
• Promote compliance with corporate governance requirements.

Engage in innovation and productivity initiatives:

• Lead and motivate team to contribute to productivity improvement and innovation.
• Conduct productivity diagnosis to recommend areas of improvement.
• Develop an action plan to implement productivity and innovation initiatives.
• Facilitate implementation of productivity and innovation initiatives.
• Evaluate potential ideas that may contribute to productivity improvement and innovation.
• Develop new products and/or services.

People Management:

• Provide direction and guidance to team leaders.
• Develop team leaders' capabilities.
• Promote workforce diversity.
• Influence team's decision making
• Contribute to recognition of team performance.
• Facilitate learning opportunities among team leaders.
• Coach team leaders

Manage customer order fulfilment:

• Review customer satisfaction
• Manage order processing, fulfilment and returns of customer orders.

Job Description and Requirements

• Preparation of ecommerce daily orders
• Replying to customer enquiries via platform chat
• Coordinating with logistics to ensure timely delivery of online orders
• Order fulfilment and follow ups
• Updating inventory quantity and price change
• Uploading new products
• Supporting finance team in timely documentation of all online sales, purchase order and invoices into system
• Data entry, filing and other adminstrative duties
• Able to work on alternate Saturday
• Singaporean/PR or Long Term Pass Holder
• No experience is welcomed. On the job training is provided.

Job Highlights

• Central
• School Setting
• Part-time
• Attractive Compensation
• Entiled to pro-rated
• Min 3 days / Week
• Supportive Work Environment
• Independent role

Job Description

Our Client's Vision:

The school's vision is to improve the quality of life of our students by delivering good outcomes, living, learning and working. The allied health professional will play an important role in working with a team of educators and therapists to deliver good outcomes for its students

School's Clientele:

50% local 50% foreign children

Staff is required to work as a team to deliver education and intervention.

The Speech-Language Therapist provides high quality Speech-Language Therapy / Intervention Programmes to enable children with special needs to reach their maximum potential and enskill staff / caregivers with techniques that will enhance the child's development. Reports directly to Principal of the school.

Key responsibilities:

1. Use data and appropriate assessment tools to identify student therapy needs;
2. Identify and prioritize goals to facilitate individual and group interventions;
3. Formulate and Implement relevant student care plans;
4. Complete specialist report, case notes and other documentation;
5. Perform appropriate caseload management and
6. Continuously uphold standards of best practice to ensure quality service delivery.

USP for the role:

• Provides autonomy for the ST to make key decisions and recommendations
• External training and mentorship from industry ST leaders
• Professional development
• Attractive compensation
• Profile sharing and equity in the future for the right candidate

Job Requirement:

• Degree or Post-graduate qualification in Speech & Language Therapy from a recognised University.
• Must be fully registered AHPC.
• Local or PR preferred.
• Must have compassion to work with children of special needs.
• STs who are working with Paediatrics in School Setting is preferred.

Core Competencies:

• Relevant knowledge & experience in working with children & youth with special needs

We are looking to employ a dedicated and experienced spa therapist to perform massages, beauty treatments, and wellness therapies, depending on guests' needs and preferences. The spa therapist's responsibilities include greeting and welcoming spa guests, informing guests of spa packages, promotions, and rates, and customizing treatments and therapies to suit guests’ needs. You should also be able to recommend additional spa services and up-sell spa products.

To be successful as a spa therapist, you should keep abreast of the latest industry techniques with respect to massages and therapies to provide exceptional customer service. Ultimately, an outstanding spa therapist should be able to demonstrate respectfulness, patience, and tact to help guests feel more comfortable and at ease.

Spa Therapist Responsibilities:

• Performing different types of massages, beauty treatments, and wellness therapies.
• Maintaining detailed records of massages, treatments, and therapies performed on each spa guest.
• Communicating with guests during massages to adjust massage techniques as required.
• Resolving guest complaints and reporting any accidents to the supervisor.
• Cleaning and sanitizing work areas, changing treatment room sheets, and sterilizing all instruments and equipment before each use.
• Explaining massages, treatments, and therapies to guests and providing suitable recommendations as needed.
• Ensuring that the spa is adequately stocked with spa supplies and reporting shortages to the supervisor.
• Enquiring about guests' medical conditions and allergies before providing spa services.

Spa Therapist Requirements:

• High school diploma or GED.
• Licensed in massage therapy and cosmetology or aesthetics.
• Proven experience working as a spa therapist.
• CPR and First Aid certifications are advantageous.
• Sound knowledge of anatomy, physiology, and different massage techniques.
• The ability to stand for extended periods.
• Excellent organizational skills.
• Effective communication skills.
• Exceptional customer service skills.
• Patience and respect.