Are you motivated, enthusiastic and keen for a new challenge?
We are a brand-new Mental Health telephony service supporting the people of Kent and Medway.It’s an exciting time to join us, as our service is expanding.
We have Band 6 opportunities in our innovative and welcoming team that is office-based and located in Canterbury Kent - not far from the town centre.
Our team consists of Band 3 call handlers and Band 6 clinicians. We operate 24 hrs per day, 7 days a week, 365 days a year which requires staff to complete a 24hr shift pattern.
As a call-centre based team,candidates must be IT literate with the ability to enter details into our clinical systems in a timely manner. Successful candidates will receive appropriate training and guidance with this.
Answer telephone calls in an efficient, courteous, professional and non-judgmental manner.
Communicate calmly and effectively to all, including those that call in times of high levels of distress.
Confident in verbal de-escalation and making an onward safety plan with a patient.
Support junior staff with decision making and liaise with both internal teams and external agencies when required.
Demonstrate the skills to professionally communicate information to callers and carers regarding personal and social needs in an empathic and supportive way.
Ensure all callers receive the correct response by following the appropriate service policies and procedures.
Effectively manage caller’s expectations whilst providing correct and accurate information at all times.
Record all data accurately and update The Trusts electronic patient record accordingly.
Understand and appreciate the need to adapt when there are barriers to communication.
Take account of the cultural needs in communication with everyone, including work colleagues.
React constructively to changing circumstances and support colleagues to adapt to changing circumstances by good role modeling and being a positive change agent.
Support the Line Manager in ensuring that policy and policy changes are implemented across the Mental Health Crisis Line.
Come and work with us in the Garden of England where we combine exceptional professional development opportunities with a tremendous quality of life.
We are Kent and Medway NHS and Social Care Partnership Trust (KMPT), providing mental health, learning disability and specialist services, serving 1.8 million people across the county.
The Trust (rated Good overall by the CQC and Outstanding for care) has 3,283 staff working in 66 buildings across 33 locations, covering an area of 1,450 square miles.
You will be joining friendly, passionate colleagues, rich in their diversity, who are committed to providing excellent care to our service users and their loved ones.
The nature of our work attracts kindness and compassion as standard and everyone from our cleaners and porters to the chief executive and chairman are recognised as playing a vital role in providing an exemplary service.
Please refer to the attached job description for full details of the main responsibilities of the role.
This is an office based job and there is no regular hybrid working opportunity.
This advert closes on Wednesday 25 Sep 2024
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