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Job Summary
This position is responsible for directly providing consultative sales and account management operations support across HCSC market opportunities as well as managing a staff of employees. Cultivate relationships, liaise with stakeholders and responds to pharmacy sales support requests. Responsible for collaborating an overall Pharmacy Sales and Account Management strategy and executing the strategy. Activities include client retention efforts such as client annual plan review and upsell opportunity development. Creates sales pipeline report, maintaining pharmacy sales collaterals and providing day-to-day sales operations support. Position is both an individual contributor role as well as a management role with direct reports.
* Develop strategies for effective sales and marketing of HCSC Pharmacy programs and products, including community/provider collaborative partnerships. Translate corporate strategies and goals to develop team strategies, goals/objectives and plans to support client/membership retention and growth.
* Promote membership growth and retention of group business through provision of marketing services specific to Pharmacy programs and products offered to new and existing group business, including consultants/brokers/agents. Ensure delivery of insightful and well-structured messaging that is individualized to the client’s interests and needs.
* Improve competitive market position, market share and membership retention through input on innovation and design of new or enhanced Pharmacy programs and products. Incorporate changes into the market messaging and presentation materials as market/customer themes and programs or products change. Design ongoing coaching and development opportunities for staff so they are well versed in emerging trends, Pharmacy program and product offerings and are able to speak to the value associated with those offerings.
* Ensure retention of existing business and servicing of national and other high profile accounts assigned to the team, which requires in-depth knowledge of marketing and ability to communicate with customers in order to resolve issues and answer complex questions. Resolve sensitive issues related to accounts concerning services provided, including reporting/program/product results/outcomes.
* Collaborate with the Plan’s Sales and Marketing leadership to build relationships, messaging and consultative services that promote growth of group membership and strategize with team on solutions when challenging situations are encountered for new or existing assigned clients.
* Develop and maintain a departmental playbook that defines and articulates the Pharmacy sales/marketing roles/responsibilities, processes, workflows, messaging and presentation materials with a focus on proactive readiness. Include proactive preparation and formulation of winning presentations that establish the team as thought leaders, and that engages clients and generates high satisfaction ratings from stakeholders. Ensure team members are trained on the playbook and presentations comply with required processes.
* Collaborate in market assessment and brand strategy development, including identification of customer needs and emerging trends in the industry. Monitor and recommend changes in care management story/messaging and programs/products to improve retention and growth of groups.
* Develop and monitor team specific performance metrics and identify opportunities for improvements.
Required Job Qualifications:
* Registered Pharmacist
* 8 years of managed care pharmacy experience or 8 years of consulting experience in the pharmacy benefits industry (completion of managed care residency can substitute for 2 years of experience requirements)
* Experience in sales and account management in a supervisory capacity
* Knowledge of pharmacy benefits products, services and concepts
* Analytical skills including developing reports and synthesizing data to tell a story and develop recommendations
* Written and verbal communications skills including developing presentations and presenting to external business leaders or large audiences
* Collaboration skills to work across organization on problem resolution, negotiation, consensus building, conflict management, and decision-making skills
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HCSC Employment Statement:
HCSC is committed to diversity in the workplace and to providing equal opportunity and affirmative action to employees and applicants. We are an Equal Opportunity Employment / Affirmative Action employer dedicated to workforce diversity and a drug-free and smoke-free workplace. Drug screening and background investigation are required, as allowed by law. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
