Total 5 Manager level Health / Beauty / Fitness job vacancies in Boston

POSITION SUMMARY:

The Complex Care Manager works with relevant stakeholders to identify and engage patients in care management with a focus on patient experience, improving health and reducing cost.  This individual will direct and manage Community Health Workers and/or Patient Navigators in completion of assigned patient care related tasks. The individual is responsible for working with patients to identify strengths and barriers and to develop an individualized, patient-centered care plan.  Excellent interpersonal skills, clinical expertise in conditions prevalent in the Medicaid population (Substance Use Disorder, Serious Mental Illness, Congestive Heart Failure [CHF, etc.), patient engagement skills and the ability to work independently and collaboratively are key requirements of the job. The Nurse in the position will work at a Primary Care-based Complex Care Management.  The Nurses in all programs will collaborate closely with one another in the care of shared patients.  Details on the Care Management Program is described below:

• Primary Care-based Complex Care Management:  The CCM team will be embedded in local primary care practices.  The team will partner closely with PCPs, Integrated Behavioral Health Professionals, Pharmacists, and other local resources in the Primary Care Practice to develop multi-disciplinary care plans. The Nurse will proactively seek out opportunities to care for patients, including during PC visits, during ED or IP visits, out in the community, or on the phone.  The Nurse will be paired with Community Wellness Advocates who will partner with nurses on a shared patient panel, and will focus on social determinants of health.

Compensation will be based on a salary/incentive plan.

Position: Complex Care Manager RN - Lowell Community Health Center

Department: Pop-Health Care Management

Schedule: Full Time

ESSENTIAL RESPONSIBILITIES / DUTIES:

Key Functions/Responsibilities:

• Identify and recruit appropriate patients for care management from lists and referrals, in collaboration with supervisors and local clinical site leaders
• Ability to execute core care management duties:
  • Comprehensive assessment: bio-psycho-social-spiritual
  • Collaboration with patient and care team to develop patient-centered care plan, with particular focus on chronic disease management, social determinants, transitions of care and advanced care planning (HCP, MOLST)
  • Implementation of care plan;
  • Collaboration with community partners, such as VNA agencies, caregiver programs (PCA, ADH, AFC), DME providers and social service agencies; 5) assessment of goal completion, with transition of patient to inactive or graduated status as appropriate. 
• Uses reflective, empathetic language and open-ended questions to understand what the patient truly wants for him/herself beyond being healthy and staying out of the hospital
• Meet the patient where he/she is; observe the patient without intervention or judgment
• Has knowledge of common chronic medical conditions presented in the population served and is able to:
  • Educate the patient on their medication conditions and medications, and build their self-management skills;
  • Use motivational interviewing to promote behavioral change;
  • Assess, triage, and rapidly respond to clinical changes that could lead to the need for emergency services if not intervened upon.

• Facilitates interdisciplinary consultation on patient’s behalf through participation in rounds, team meetings and clinical reviews
• Complies with established metrics for performance and adheres to documentation and work flow standards
• Maintains HIPAA standards and confidentiality of protected health information.
• Adheres to departmental/organizational policies and procedures.
• Care Manager will work full-time at the clinical site of care

Metrics: 

• ED and inpatient visits
• Total medical expense
• Patient satisfaction
• Clinical outcomes
• Provider satisfaction
• Avoidable admissions

Other duties as assigned

JOB REQUIREMENTS

Must possess a valid MA Driver's License and have access to reliable transportation

Education:

AD or BS in Nursing

Preferred/Desirable

BS or Masters in Nursing

Experience:

A minimum of two years of clinical experience is preferred, with care management experience preferred

Preferred experience:

• Experience working with vulnerable patient populations
• Home care or clinic
• Motivational interviewing
• Clinical experience working with patients with multiple complex health issues
• Care management

Certification or Conditions of Employment:

Licensed to practice professional nursing as a Registered Nurse in the Commonwealth of Massachusetts. AND/OR Completed an accredited educational program for Nurse Practitioners

Competencies, Skills, and Attributes:

• Excellent interpersonal skills and ability to work collaboratively
• Self-management skills, including ability to prioritize and set patient-centered goals
• Excellent written and verbal communication
• Able to maintain professional boundaries
• Ability to work with diverse, safety-net population
• Skilled at engaging difficult to engage patients—build rapport, trust
• Creative problem solver
• Ability to adapt to changes in healthcare delivery at local and systems level
• Extensive knowledge of healthcare systems and community resources
• Ability to leverage systems and resources for improved patient outcomes
• Strong organizational and time management skills

Equal Opportunity Employer/Disabled/Veterans

POSITION SUMMARY:

Manages all aspects of Population Health Department administration and operation, including strategic planning, personnel management, financial management, external relations and communications, and internal processes. Duties include developing and managing team processes, organizing internal and external events, supporting our work on diversity, equity, and inclusion, and functioning as a key liaison with other departments at BMCHS.

This specific role will support the Population Health department and its portfolio of programs including: the MassHealth ACO (Accountable Care Organizations) program, the SCO (Senior Care Options) program for individuals 65+ eligible for Medicaid, and new growth/commercialization initiatives.

Your Chance To Be Part of a Team That is Making a Difference

This is a unique opportunity to join the growing Population Health team at BMCHS that serves the critical role of promoting high quality, efficient care for the ~500,000 Medicaid members that we serve. Population Health sits between BMC hospital and WellSense health plan, and collaborates closely with both entities. We offer our employees an array of wellbeing services, competitive pay, and a wide range of benefits, including a highly subsidized health care plan for employees and their family members. BMC is proud to be one of Becker’s Top 150 Places to Work in Healthcare nationally, and also to be the Lown Institute’s #4 Most Racially Inclusive Hospital as well as its #4 Most Socially Responsible Hospital in the country.

About Boston Medical Center (BMC)

Boston Medical Center is a leading academic medical center with a deep commitment to health equity and a proud history of serving all who come to us for care. BMCHS provides high-quality healthcare and wrap around support that treats the whole person, extending beyond our physical campus into our vibrant and diverse communities. BMCHS is advancing medicine, while training the next generation of healthcare providers and researchers as the primary teaching affiliate of Boston University Chobanian & Avedisian School of Medicine. BMCHS is a founding member of Boston Medical Center Health System, which supports patients, Wellsense health plan, and Boston Accountable Care Organization members in New England through a value based, coordinated continuum of care, designed to improve outcomes. BMCHS also includes Boston HealthNet, a network of twelve community health centers, as well as Clearway Health specialty pharmacy program.

Position: Administrative Manager       

Department: Population Health

Schedule: Full Time

JOB REQUIREMENTS

EDUCATION:

Bachelor’s degree or equivalent experience required. Master’s degree in Health or Business Administration is preferable.

EXPERIENCE:

Minimum 5 years’ experience in office management and project management. 

Experience in a nonprofit, health care and/or medical setting strongly preferred.

KNOWLEDGE AND SKILLS:

• Excellent oral and written communication skills; ability to be detail-oriented in all notes and documentation.
• Ability to scope, plan for, and manage a project from end-to-end, with minimal guidance
• Demonstrated ability and experience in areas such as training, team building, program development/management, financial management, problem solving, and community building.
• Ability to analyze needs and apply resources effectively to meet those needs.
• Ability to achieve targeted results through motivating, mobilizing, and delegating to others.
• Substantial experience with Windows, Word, Excel, PowerPoint, Outlook, social networking and other technologies that can be used to further carry the program’s mission.
• Demonstrated skills in the provision of services in a multicultural environment.
• Familiarity with value-based care and/or innovative healthcare payment models, Medicaid, quality improvement, and clinical operations preferred but not required

Equal Opportunity Employer/Disabled/Veterans

POSITION SUMMARY:

The Immigrant and Refugee Health Center (IRHC) Case Manager is responsible for supporting patients of the IRHC, which includes patients seen in any of the IRHC’s specialty programs including in the departments of Psychiatry (Boston Center for Refugee Health and Human Rights (BCRHHR)), General Internal Medicine (Immigrant and Refugee Health Program (IRHP)), OB/GYN (Refugee Women’s Health Clinic (RWHC)) and other collaborating departments throughout BMC. The IRHC Case Manager will work with relevant stakeholders to identify and engage patients in case management with a focus on patient experience and improving health from a biopsychosocial perspective.

They will be responsible for conducting the IRHC Needs Assessment/Intake for new IRHC patients which includes comprehensive review of medical, mental health and social needs (legal, language, employment, transportation, etc.); for conducting mental health acuity assessments and triaging care appropriately; for serving as a key member of the IRHC Case Management Team; for providing case management services including working with patients to identify strengths and barriers and facilitating referrals to appropriate medical/clinical providers and social services and resources; and for creating a nurturing warm, welcoming environment for new patients. 

The individual will comply with all data collection, data entry and data integrity needs both for facilitation of clinical care and reporting requirements to the BMC health system and funders. The individual will collaborate with clinical staff, administrative staff and research personnel in the IRHC and all of its specialty programs, and will partner closely with IRHC front desk staff to appropriately welcome, evaluate and triage patients. 

Career development opportunities include participation in IRHC research and academic initiatives, participation in hospital-wide educational opportunities and providing teaching/trainings for hospital staff.  Seeking someone with excellent interpersonal skills, critical thinking skills, and experience working with vulnerable immigrant and refugee populations, including those with trauma history and complex social and socioeconomic needs. Preference given to candidates who are bilingual and to those with connections to immigrant communities and lived experience as an immigrant to the United States.

Position: Case Manager,    

Department: Immigrant and Refugee Health Center    

Schedule: Full Time

ESSENTIAL RESPONSIBILITIES / DUTIES:

• Conducts Immigrant and Refugee Health Center (IRHC) Needs Assessment/Intake for new clients. Includes:
  • Mental health acuity/crisis assessment, and facilitate appropriate triaging
  • Comprehensive assessment of client’s medical, mental health and social needs
  • Collection of funder-required data points
  • Collaborate with front desk/administrative staff to schedule client for medical, mental health, social service appointments, as indicated by Needs Assessment
  • Appropriate documentation of needs assessment data in EMR

• Serve as a key member of the IRHC Case Management Team
  • Respond to pages during regular business hours; meet clients in IRHC programs to assess acute and high-level biopsychosocial needs and ensure client is successfully connected with appropriate resources, services and providers.
  • Actively participate in ongoing development and refinement of case management model and processes in collaboration with IRHC teams
  • Provide consultation and recommendations to other hospital clinicians regarding resources and approaches to care for immigrant patients

• Provide case management for established IRHC clients
  • Create a safe, warm, welcoming environment and encourage engagement in care
  • Provide case management services for established IRHC clients, including connecting patients to a broad range of services including but not limited to: mental health services, primary care services, medical specialty services, immigration legal services, financial assistance, food, transportation, housing, clothing, health literacy, interpreter service needs, etc.
  • Provide client education regarding available services and resources both within the IRHC, throughout BMC and in community, and provide tools and facilitate connections to these resources
  • Assist in facilitation of case management groups for IRHC patients
  • Facilitates interdisciplinary consultation on patient’s behalf through participation in rounds, team meetings and clinical reviews
  • Maintains HIPAA standards and confidentiality of protected health information.
  • Performs and maintains all documentation in the electronic chart of patient encounters; resource development efforts; and other patient interventions and interactions

• Program development and administrative responsibilities include:
  • Participates in multidisciplinary/staff/team meetings and activities; meets regularly with leaders at IRHC and specialty programs to triage program issues appropriately.
  • Participates in team-based Quality Improvement (QI) initiatives
  • Participates in local site operations, including team operational meetings; and is actively engaged in developing, implementing and refining operational protocols and processes as IRHC infrastructure expands
  • Encouraged to engage in learning and growth opportunities including attending weekly Grand Rounds, and pursuing training opportunities with the approval of supervisor
  • Adheres to departmental/organizational policies and procedures.
  • Adaptable to changing programmatic needs
  • Performs other administrative functions as assigned by Manager/Supervisor

Must adhere to all of BMC’s RESPECT behavioral standards.

(The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job.  The above is not intended to represent an exhaustive list of accountable duties and responsibilities required).

JOB REQUIREMENTS

EDUCATION:

Masters’ degree in social work (MSW) or counseling preferred, or Bachelor’s degree in social work or related human services field with minimum 3 years relevant experience.

CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED:

• None

EXPERIENCE:

• Experience with mental health populations preferred; demonstrated ability to evaluate and appropriately triage mental health crisis situations
• Experience with diverse immigrant and refugee populations preferred, including lived experience as immigrant to the United States.
• Experience and comfort with risk assessment and appropriate triaging required
• Comfortable innovating in information technology systems; experience using/documenting in electronic medical record systems
• Experience in motivational interviewing is a plus
• Preference for candidates who are bilingual in English and Haitian Creole, Spanish, Portuguese, Somali, Arabic, or French.

KNOWLEDGE AND SKILLS:

Competencies, Skills and Attributes

• Ability to multitask, flexible, adaptable
• Excellent interpersonal skills and ability to work collaboratively
• Self-management skills, including ability to prioritize and set patient-centered goals
• Excellent written and verbal communication
• Able to maintain professional boundaries
• Ability to work with diverse, safety-net population
• Skilled at engaging difficult to engage patients—build rapport, trust
• Creative problem solver
• Ability to adapt to changes in healthcare delivery at local and systems level
• Extensive knowledge of healthcare systems and community resources
• Ability to leverage systems and resources for improved patient outcomes
• Strong organizational and time management skills
• Willingness/ability to function in mobile role (walking around BMC campus)
• Familiarity with trauma-informed approaches
• Knowledge of resources available to immigrant and refugee populations

Equal Opportunity Employer/Disabled/Veterans

Job Description:

This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.

Diversity, Equity, Inclusion & Equal Employment Opportunity at Berklee: 

We support an inclusive workplace where everyone excels based on personal merit, qualifications, experience, ability, and job performance.  Berklee affirms that inequality is detrimental to our faculty, staff, students, and the communities we serve. Our goal is to make lasting change through our actions. Berklee is committed to providing fair and equitable consideration of all employees and applicants without regard to race, color, religion, ancestry, age, national origin, place of birth, gender, sexual orientation, gender identity or expression, disability, genetic information, or status as a member of the armed forces or veteran of the armed forces, or any other category protected by federal, state, or local law.

As part of this commitment, Berklee will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the Human Resources Team at hroperations@Berklee.edu or call 617-747-2375.

Berklee is committed to increasing the diversity of our institution, community, and the curriculum. Candidates who can contribute to that goal are encouraged to apply and to identify their strengths in this area.

*Currently enrolled Berklee students are not permitted to apply for staff or faculty positions.*

Employee Type:

POSITION SUMMARY:

The Nurse Manager is a registered nurse who functions as a supervisor and clinical resource for nursing staff in the following areas: Geriatrics clinic, Center for Infectious Disease clinic and Geriatrics home care program. She/he provides oversight on the implementation of operational, patient care and other associated clinical activities. The Nurse Manager reports to the Nurse Director and will collaborate on practice improvements that ensure that the nursing process is operationalized utilizing Standards of Care/Standards of Practice. As part of this role, the Nurse Manager will seek out opportunities to innovate and enhance nursing practice using data-driven methodologies and a shared governance model.

Position: Nurse Manager, Geriatrics/Infectious Disease         

Department: Geriatrics and Center for Infectious Disease

Schedule: Full Time

ESSENTIAL RESPONSIBILITIES / DUTIES:

• 1.0     Performs management duties in collaboration with the nurse director to achieve and maintain quality services and positive employee relations.
• 1.1    Assumes overall unit management within established policies, procedures, labor and supply budgets in the absence of the nurse director.
• 1.2    Supervises (hires, evaluates, and disciplines) all RN and non-RN staff according to established personnel policies, procedures and union contracts.
• 1.3    Initiates and facilitates problem solving by timely identification and communication of staff and patient care issues and solutions to nurse director.
• 1.4    Assures that staff schedules are completed and posted in accordance with nursing department policies, procedures and union contract requirements.
• 1.5    Acquires, maintains, and utilizes knowledge of current labor contracts and personnel policies and procedures, initiates timely and appropriate management interventions, inclusive of coaching, counseling and progressive discipline.  Works collaboratively with Human Resources/Labor Management staff as needed.
• 1.6    Conducts independent investigation of employees incidents involving clinical practice issues including review of employee personnel file, discipline record and evaluations.  Imposes appropriate disciplinary action when needed.
• 2.0    Promotes and facilitates staff’s professional development to ensure the unit provides quality nursing care.
• 2.1    Promotes staff development and clinical competency by facilitating staff attendance of unit in-services, appropriate outside conferences, and department committees.
• 2.2    Promotes own professional development by attendance at conferences with a management/clinical focus.
• 2.3    Develops staff assignments for patient care taking into consideration individual staff abilities and learning needs.
• 2.4    Works collaboratively with the nurse director/clinical instructor to establish, facilitate and coordinate a preceptor program.
• 3.0          Participates in quality improvement activities and on committees to ensure that Standard of Care/Practice are evaluated and met.
• 3.1    Completes unit based quality improvement/risk management projects in collaboration with the nurse manager.
• 3.2    Participates in assigned committees and communicates timely information to nurse director and staff.
• 3.3    Facilitates unit based, approved research projects.
• 3.4    Promotes practice that is in compliance with appropriate statues and regulations (i.e., DPH, Joint Commission, OSHA, etc.).
• 4.0          Coordinates clinical activities to ensure safe and efficient functioning of the unit based on patient needs.
• 4.1    Collaborates with appropriate team members to promote a smooth flow of patients through the hospital system.
• 4.2    Demonstrates the knowledge and skills necessary to promotes care appropriate to the age groups of patients regularly served.
• 4.4    Promotes and maintains effective professional relationships with all healthcare team members to ensure that patient care issues are addressed in a timely manner.
• 4.5    Acts as a clinical role model to staff through provision of direct patient care in accordance with appropriate department policies and procedures.
• 4.6    Promotes the Nursing Department’s mission, professional practice model, and Magnet culture.
• 5.0 Other duties 
• 5.1    Interprets/translates for patients/families/visitors when needed and when conversant in his/her native language.  Requests Interpretive Services when needed. 
• 5.2   Utilizes hospital's Values as the basis for decision making and to facilitate the division's hospital mission. 
• 5.3    Follows established hospital infection control and safety procedures. 
• 5.4    Performs other duties as needed.

(The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job.  The above is not intended to represent an exhaustive list of accountable duties and responsibilities required).

JOB REQUIREMENTS

EDUCATION:

• Graduate of an accredited baccalaureate nursing program (BSN) required.

CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED:

• Work requires current Massachusetts RN license. Certification in related specialty areas may also be required.

EXPERIENCE:

• A minimum of three to five years clinical experience is required.
• Charge nurse or supervisory experience is a preferred.

KNOWLEDGE AND SKILLS:

• Analytical abilities necessary to organize, supervise and evaluate the work of others, to develop, interpret, implement, and evaluate policies, procedures and standards.
• Work requires effective communication skills and excellent interpersonal skills.
• Effective verbal and written multilingual skill (beyond that of English) in languages appropriate to the patient populations served by the Hospital.
• Proficiency with standard software programs used in healthcare (such as MS Word, Outlook) and web browsers, patient registration systems and electronic medical record. 

Equal Opportunity Employer/Disabled/Veterans