Total 65 Junior Executive level Health / Beauty / Fitness job vacancies in Fort Campbell, Kentucky

Major Duties:
The Program Support Assistant (MHV) will assist in providing critical, timely and effective communication in support of the Department of Veterans Affairs On-line Personal Health Record, My HealtheVet (MHV), Social Networking Media and Secure Messaging (SM) components. You will serve as the facility champion supporting existing and future veteran communication initiatives. You will execute local program implementation, providing training and outreach to Veterans and their families with the goal of optimizing Veterans' healthcare management.

Outreach: Promotes the use of MyHealtheVet (MHV) by advertising the program, promoting MHV through interaction with Veterans and with employees, and attending community events. The incumbent conducts extensive communications with Veterans in person, telephonically, over email, and by letter to comply with technical requirements, program parameters, national and local policies, and assist with enrollment outreach efforts. The incumbent will assist with My HealtheVet enrollment drives in the community, at town halls, at new patient orientation, and nursing homes. The incumbent also serves as a Marketing and Advertising representative knowledgeable about MHV and will assist Veterans with general enrollment and use issues consistent with written guidelines and policy. The incumbent completes face-to-face communications, training, demonstration of MHV uses with Veterans, family members, and employees. The incumbent assists Veterans for enrollment, authenticates accounts, and demonstrates the platform functionality and uses with the Veteran, family members, and employees. Demonstrates this technology such as secure messaging, remote monitoring, medication refills, medical record management. Verifies qualifications and credentials of Veterans enrolling onto the MHV web portal including authentication and online patient education resource sites both on the local intranet page and the Internet. Ensures that veterans are enrolled in the system correctly and follows up with Veterans who did not enroll correctly. Incumbent conducts system platform demonstrations with the Veteran or family member and coaches through the use of various functions, resources, and features. - 60%

Training: The MHV Assistant participates in New Employee Orientation and New Patient Orientation and is a Subject Matter Expert for all MHV related activities. On a day-to-day basis, the MHV Assistant trains employees on MHV and Secure Messaging and adds them to the MHV system. Incumbent acts as the local "help desk" for both employees and Veterans who have operational questions regarding MHV, educates patients on the
benefits of MHV, system enrollment, and navigation.

Administration: The incumbent promotes organizational efficiencies and productivity gains with respect to use of this program. Works with various services within the organization to ensure that My HealtheVet is promoted. Visits various health care points of care to discuss program objectives and promote participation. Explains operating details of the program and available benefits which may be expected. Responds to questions presented in person, via letters and phone calls. The incumbent monitors program participation and use, completes reports on enrollment, account status, and
messaging trends in response to escalation expectations. Collect, develop, and document data for facility operational decisions. The MHV Assistant monitors kiosk functionality, use, and related areas of concern. Issues that arise locally with the program, which may include equipment or system issues are immediately referred to the program coordinator for appropriate higher-level action if required.

Preferred Experience: My HealtheVet experience preferred.

Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.

Work Schedule: Monday - Friday, 7:30am - 4:00pm
Position Description/PD#: Program Support Assistant - My HealtheVet/PD92442-A and PD92443-A
Relocation/Recruitment Incentives: Not Authorized
Critical Skills Incentive (CSI): Not Approved
Permanent Change of Station (PCS): Not Authorized

Duties include but not limited to:

• Works collaboratively in an interdisciplinary coordinated care delivery environment (i.e., patient aligned care team, or other specialty care.
• Coordinates with the patient care team to review the clinic utilization by using various reports (e.g., Clinic Utilization Statistical Summary).
• Ensure that the clinic setup is closely monitored to effectively support the needs of the clinic, and make any necessary adjustments.
• Develop/maintain effective and efficient communication with the patient, interdisciplinary team, management team, VA medical centers, and other agencies.
• Collect, scans, and updates health insurance information, promote Veteran registration and utilization of My HealthyVet (MHV).
• Train other MSAs on correct clinic operations and serve as a preceptor to developmental level MSAs.
• Schedule appointments; notifies his/her supervisor when clinic area access is less than desirable or if an individual patient cannot be scheduled within mandated timeframes.
• Daily review of active/pending Consults, Encounters, Electronic Wait List, Recall list and MHV secure messaging communications for accuracy and disposition.
• Report backlogs, difficulties in meeting deadlines, uncooperative physicians, or difficulty in securing information from clinicians or Employee plans
• Organizes work independently and handles scheduling problems and deviations based on personal knowledge of clinic operations and policy, schedules, and provider's preferences.

• Assist in the development and implementation of programs described in AR 40-58 for the Soldier Recovery Unit.
• Assist with Adaptive Reconditioning programs developed by Physical Therapist (PT) or Occupational Therapist (OT).
• Assist soldiers with specific needs (post-concussion, traumatic brain injury (TBI), poly-trauma, etc.) as needed during participation in the Adaptive Reconditioning Program.
• Maintain open communication channels with the SRU Rehab team and the rehab staff at the Military Treatment Facility (MTF).
• Master new techniques and modality proficiency as required.
• Support patient education activities through the presentation of various lectures and/or education curriculum on topics pertinent to Profile/Reconditioning Physical Training.

This job opportunity announcement (JOA) will be used to fill ONE (1) full-time and permanent Lead Security Assistant (Dispatcher) vacancy with the Police and Security Service at the Lexington, KY Veteran Affairs Medical Center (VAMC).

Please read this announcement in its entirety before beginning the application process to ensure you submit all the required documents. See Required Document sections in this announcement before applying.

Please read the application questionnaire before applying: https://apply.usastaffing.gov/ViewQuestionnaire/12621403.

Federal Resume Tips, Please READ

Lead Security Assistant (Dispatcher) Duties are included but not limited to:

• Leader: coaches the team in the selection and application of appropriate problem-solving methods and techniques, provides advice on work methods, practices and procedures; assists the team and/or individual members in identifying viable solutions; identifies, distributes, and balances workload and tasks among employees; trains or arranges for the training necessary for accomplishment of individual and team tasks; addresses and remediates simple complaints or escalates them to the supervisor; and makes recommendations in completing personnel actions.
• Physical Security Support: monitors and responds to alarms; traces access patterns, programming, assigns or removes user permissions, and remotely opens and secures doors during routine and emergency operations; determines when to dispatch law enforcement or other personnel to investigate; maintains radio/alarm activity records/logs to include dates, times, and results of communications and activities; prepares completed reports; issues and retrieves government issued keys and/or identification cards; and maintains accountability of Police Officer badges issued and all associated logs.
• Communications: monitors and receives routine and emergency calls from a variety of sources that need police, fire, medical or other emergency services; maintains contact with law enforcement units; monitors and directs responses to security and life safety communications, radio dispatches, telephone calls, and other emergency communication circuits; coordinates with various federal, state and local law enforcement officials for coordination of emergency situations; and operates a variety of communications equipment, telephones and computer systems to support both routine and emergency operations.
• Operations Support: performs system checks on a variety of equipment used in the dispatch center; troubleshoots systems when problems arise and resolves issues whenever possible; conducts equipment inventories and completes records and other logs; enters, updates and retrieves information from a variety of computer systems/databases; uses state and the National Crime Information Computer (NCIC) to access sensitive law enforcement information to support field operations and investigations; enters or updates regional and national records; compiles and prepares reports related to events occurring in the operation of the police control center; completes vehicle registration tasks and issues decals and permits.
• Performs other related duties as assigned.

Duties include but are not limited too:

• Performs work involving the collection, compilation, and/or tracking of data and statistical information in support of an organization's program operation.
• Performs work related to the acquisition and/or development of program information and resource materials/personnel to support the policy development and/or technical activities of the organization.
• In person or on the telephone, employees maintain a pleasant and helpful attitude when dealing with professional and non-professional staff, co-workers, applicants, supervisors, management, union representatives, government representatives, and the general public.
• Interacts with veterans and other beneficiaries, in person or by telephone. Puts them at ease by listening to their requests, questions, or complaints, appropriately provide answers or information, gives guidance, and initiates action when called for.
• The incumbents assist with information and referrals between professional staff, other hospital services, and the veterans and/or caregivers. In many cases, employees make requests and arrangements for necessary information to be furnished. In order to answer inquiries or release information, it is necessary to be familiar with the provision of the Privacy Act of 1974, and Health Insurance Portability and Accountability Act (HIPAA).
• Employees process incoming and outgoing materials such as correspondence, reports, memoranda, and other forms of written communication. Use own initiative, and from knowledge of policies, performs the following: composes non-technical correspondence and edits letters and reports; reviews correspondence for accuracy, completeness, and proper attachments; develops standard or form letters and replies to routine inquiries.
• Design, delegate, and monitor office procedures that support patient care, thus freeing the clinical providers as much as possible to provide direct patient care.
• The incumbent will serve as a primary timekeeper for select sections within the service, which includes (8) separate T/L's.
• Incumbent is responsible for establishing complex tours of duty and core time for physicians. Incumbent conducts new employee service-specific orientation, and briefs service personnel (including physicians) on time, attendance, and leave requirements. Maintains accurate time, attendance, leave, and authorization records of Geriatrics & Extended Care Service employees, fee/contractor, consult and attending physicians, and other staff.

This job opportunity announcement (JOA) will be used to fill one (1) full-time and permanent Transportation Assistant, GS-2102-06, vacancy with Business Office Service at the Louisville, KY VA Medical Center.

Major duties include but are not limited to:

• Makes independent decisions that incorporate a full knowledge of regulations and procedures.
• Schedules and coordinates VTS pick ups and delivery of patients.
• Interacts with transportation services such as Emergency Medical Service (EMS), Volunteer Transportation Network (VTN) and other transportation providers.
• Processes claims for veteran reimbursement of travel expenses in Beneficiary Travel Self Service System.
• Collates data from various sources.
• Enters information into and maintain an automated tracking system.
• Interacts with a variety of services such as Mental Health, Social Work and Emergency department.
• Collaborates with VTS Manager for transportation procedure development and quality improvement implementation.
• Interacts with Fiscal Service to manage in-patient funds and budget needs.
• Deals effectively with a wide variety of staff from many educational and skill levels, for the purpose of communicating clear instructions and interpretations.
• Handles conflict and problems in dealing with the customer constructively and appropriately.
• Interacts with Veterans and their families and other transportation providers to resolve transportation problems.
• Utilizes the Veterans Health Information System & Technological Architecture (VISTA), Computerized Patient Record Systems (CPRS) and/or Share Point Consult/Request Tracking System in processing internal consultations.
• Possesses thorough knowledge to make sound and logical decisions, identifying and utilizing all appropriate available resources.
• Plans and provides support services in the following types of program areas: electronic records management; driver scheduling setup and management, and space utilization services.
• Other duties as assigned.

• Participate as a member of the mental health multidisciplinary team that coordinates care for Soldiers.
• Collaborate with mental health providers, other appropriate providers, soldiers, other case managers, and with any other appropriate multidisciplinary team members to ensure appropriate utilization of mental health care resources.
• Facilitate psycho-educational and/or support groups as needed.
• Maintain ongoing comprehensive supportive care with identified high-risk soldiers during treatment.
• Perform direct patient support.

The incumbent performs duties related to the receipt, intake, and indexing of health and administrative information. Major duties include, but are not limited to:

• Assµring coverage of all areas of responsibility
• Conducting ongoing reviews to ensure quality of work
• Ensuring accurate and timely scheduling of appointments
• Providing guidance to employees to include changes in policies and procedures
• Distributing and balancing workload
• Creating and maintaining employee work schedules
• Orienting and providing on-the-job training for new and current employees
• Ensuring all training requirements are met
• Organizing the work structure of his/her assigned areas
• Acting as liaison between MSA and other employees in order to resolve day to day conflicts.

• Opens and closes facility daily which includes turning on and off lights, TVs, music, steam room, sauna whirlpool, stocking towels, cleaning, etc.
• Instructs, monitors and assists other Recreation Aids in proper opening procedures, maintenance of the center, and standards required to keep the facility in tip-top shape to ensure guest satisfaction.
• Maintains a friendly, helpful demeanor around and towards guests in order to project a positive image for Sports, Fitness and Aquatics and our programs.
• Responsible for money handling and maintaining internal control practices as a cashier.

• The incumbent performs the full range of receptionist, recordkeeping and miscellaneous clerical duties within the ambulatory setting.
• Enters, manipulates and/or retrieves information and data from automated systems.
• Receives patients and visitors as the initial point of contact, in person or telephonically
• Monitors and manages the Army Medicine Secure Messaging System (AMSMS) at the clinic/practice level.
• Maintains all patients' records, both electronic and paper, according to regulation ensuring each entry contains proper patient and health care provider identification.
• Responsible for the clerical duties inherent to the in processing (reception), care and out processing (transition) of outpatients, families/caregivers and guests.
• Responds to emergency calls and notifies emergency medical personnel

• May assist veterinarian to prepare for and during surgical procedures, to include preparing surgery packs, scalpel blades, and suture material, monitoring a patient using an anesthetic machine.
• May serve as scrubbed surgical assistant. Continuously informs medical staff of the changes in general condition of patient during surgical procedures.
• Prepares and administers vaccinations, oral and topical medications to patient as prescribed by the veterinarian. Prepares and dispenses prescription medication according to veterinarian instructions.
• Applies knowledge of common topics to assist clients in solving common husbandry problems.
• Applies knowledge of preventive care, disease prevention, lifestyle risks, and veterinary care to provide individualized wellness counseling to clients.

• Apply a practical knowledge of youth recreational activities and skills in the use of various types of recreation equipment. Instruct children/youth on proper use of variety of equipment. Issues/receives recreational equipment.
• Identifies age-appropriate equipment for procurement, selects vendor, and purchases gear/equipment as needed. Maintain hand receipts and collects all inventoried items. Inspects supplies and equipment for damage.
• Ensures sufficient supplies are on hand and equipment in good condition. Assists in setting up sports events and may assist in athletic programs as needed. Maintains an effective safety and accident prevention program.
• Conducts daily safety and maintenance checks of facilities, grounds, and outdoor recreation areas. Recommends purchase of equipment required to maintain proper facility safety compliance.
• Operates various types of equipment for athletic field maintenance (lawn mowers, tractors with attachments, edging and pruning tools, trimmers, rakes, etc. Applies fertilizer, seed, and herbicides. Collects and empties trash containers.

Supervisory MSA's are responsible for answering questions for lower graded staff relating to healthcare services in an inpatient or outpatient setting. The Supervisory MSA monitors work assignments, provides evaluations of employee performance, resolves daily workplace issues, maintains efficient workflow, and creates a positive work environment. The incumbent will interface with personal computer (PC) applications as well as numerous Vista applications.

Supervisory MSAs at this level plan and direct programs at medical centers and/or satellite outpatient clinics and have full supervisory responsibility for supervising at least one subordinate MSA team leader or supervisor. Assignments at this level include but are not limited to: assigning and evaluating the work of subordinate staff; resolving complex problems to ensure patient services are met; evaluating new products, equipment, and systems in order to make recommendations for improved operations; identifying educational or training needs; making final decisions on selections; evaluating performance, and taking disciplinary action when necessary. The employee has full administrative and professional responsibility for planning and directing the MSA's activities. Responsible for extracting and analyzing data to provide reports in support of performance measures to senior management. For all assignments above the full performance level, the higher-level duties must consist of significant scope, administrative independence, complexity (difficulty) and range of variety as described in this standard at the specified grade level and be performed by the incumbent at least 25% of the time.

The incumbent is responsible for reporting backlogs, difficulties in meeting deadlines, uncooperative physicians, or difficulty in securing information from clinicians or the record. Is responsible for maintaining the confidentiality of information obtained to carry out required duties.

Routinely communicates with physicians, case managers, and other allied health professional staff using sound interpersonal skills and is constantly aware of the sensitive information. Otherwise, works independently making decisions based on guidelines, precedents and regulations and performs duties in such a manner that only minimal supervision is required. Performance is judged in terms of overall effectiveness of the operation through broad general objectives, the adequacy and accuracy of the work, timeliness, and conformance to established procedures, policies and instructions.

Meets the needs of customers while supporting VA missions. Consistently communicates and treats customers (veterans, their representatives, visitors, and all VA staff) in a courteous, tactful, and respectful manner. Provides the customer with consistent information according to established policies and procedures. Handles conflict and problems in dealing with the customer constructively and appropriately.


Work Schedule: Monday - Friday 8:00am - 4:30pm or To be determined at selection
Telework: Not Available
Virtual: This is not a virtual position.
Functional Statement #: 40844-F
Relocation/Recruitment Incentives: Not Authorized
Critical Skills Incentive (CSI): Not approved
Permanent Change of Station (PCS): Not Authorized

Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf

Medical Support Assistant: vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-MSA-VA-Career-Flyer.pdf

Duties Include:

• Answer phones, greeting patients, relaying messages to appropriate staff inside or outside of the unit, scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines
• Schedule, cancel, re-schedule patient appointments and/or consults
• Enter no-show information and monitor appointment requests from multiple electronic sources
• Participate in huddles with other MSAs and/or clinic staff to determine the daily needs of the clinic
• Monitor both inpatient and outpatient appointments in areas of responsibility
• Verify and update demographics and insurance information when patients check-in for appointments
• Coordinate administrative functions relating to emergency and non-emergency transfers to other VA facilities or private hospitals and determines appointment t-type based on the patient's eligibility status (i.e., TRICARE, sharing agreements, collaterals, research patient, VA employee, etc.)
• Serve as an initial point of contact for the units, clinics, patient, call centers, CitC, to include, but not limited to, scheduling patient appointments, tracking, reviewing, and responding to electronic orders, consults, and other elements in the electronic medical record and medical systems
• Utilize practical knowledge of computerized data entry, information processing systems and software related to patient care, the healthcare system's organization and services, basic rules and regulations governing visitors and patient treatment
• Apply, knowledge of standard procedures, utilizing medical records, and medical terminology

Performs and/or assists in operation and maintenance of the Fitness and Sports prog1'am and facilities. Conducts, teaches and leads group exercises classes. Prepares choreographed routine for each class. Demonstrates a command of effective class format, leadership skills, and sensitivity to all levels of fitness. Ensures all equipment and supplies are accessible prior to classes beginning. Demonstrates knowledge in exercise physiology, kinesiology, injury prevention, cardiovascular and medical considerations, nutrition, and body composition. Assists Fitness Center Director, Fitness Program Specialist and Sports Specialist with programs and function providing support for activities. Enforces customer access and priority IAW established procedures and regulatory guidance. Establishes schedules of events as well as the rules and regulations to be observed. Types of duties include, but are not limited to the following: issues, receives, cleans and maintains equipment; safely demonstrates equipment and techniques of various fitness and sports activities; sets up areas for daily use, sports events, tournaments, and practice games when such assignments require a practical knowledge of the rules and procedures of such activities; inspects sports facilities and equipment for security and general conditions, performing cleaning duties as required to ensure safe operating conditions; and schedules areas for use, with responsibility for seeing that they are vacated or returned in good order; performs fitness assessments and evaluations. Provides customers with information on available classes and programs, answering questions, phone calls, providing orientation of facility layout and equipment location. Perfom1s safety inspections to include Fire, Safety, Public Health, etc. Prepares, submits, receives and accounts for supply orders. Evaluates playing conditions and coordinates with coaches and officials to determine postponements. Accomplishes, submits, responds to and follow-up on work orders. Secures facilities and equipment. Collects user fees in the form of cash and credit transactions, processes cash accountability paperwork; safeguards funds and equipment. Operates government vehicles in the course of daily duties.
Performs other related duties as assigned.