Total 1,843 it support executive job vacancies in Health / Beauty / Fitness category in The United States of America

The MSA Supervisory at this level plan and direct MSA programs at medical center. They have full responsibility for supervising at least one subordinate MSA team leader, supervisor, or equivalent administrative patient support staff.

The duties of a Supervisory Medical Support Assistant includes but are not limited to:

• Responsible for maintaining and reviewing and protocols related to scheduling and clinic operations.
• Assigning and evaluating the work of subordinate staff.
• Resolving complex problems to ensure patient services are met.
• Evaluating new products, equipment, and systems in order to make recommendations for improved operations.
• Identifying educational or training needs.
• Making final decisions on selections; evaluating performance, and taking disciplinary action when necessary.
• Full administrative and professional responsibility for planning and directing the subordinate lead, supervisor, and MSA's activities.
• Extracting and analyzing data to provide reports to senior management in support of tracking measures.
• Performs other duties as assigned.

Work Schedule: 8:00am-4:30pm, Monday to Friday
Telework: Not Available
Virtual: This is not a virtual position.
Functional Statement #: 000000
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized

Starting at $56,853 Per Year (GS 8)

This Lead Medical Support Assistant (MSA) position is located at the Milo C. Huempfner NEWAC, Green Bay, Wisconsin.

Major Duties:

• Monitors and makes work assignments.
• Conducts ongoing reviews to ensure quality of work.-Assuring coverage of all areas of responsibility.
• Ensures accurate and timely scheduling of appointments.
• Provides guidance to staff members to include changes in policies and procedures.
• Organizes the work structure of assigned areas.
• Creates and maintains employee work schedules.
• Acts as a liaison between MSA and staff in order to resolve day to day conflicts.
• Schedule appointments and utilize the Electronic Waiting List accurately in a timely manner
• Notifies his/her supervisor when clinic access is less than desirable or if an individual patient cannot be scheduled within mandated clinic timeframes
• Daily review of active/pending consults, Electronic Wait List, Recall list and Audiocare
  communications for accuracy and disposition.
• Provides on-the-job training to new employees and instructs all employees on new and revised procedures.
• Assists in achieving compliance with regulatory agency standards, including state, federal, and Joint Commission Standards.-
• Interprets and communicates requirements of VHA Scheduling Directives and complete and accurate scheduling responsibilities.
• Other duties as assigned

Work Schedule: Monday-Friday, normal business hours
Compressed/Flexible:Not Available
Telework: Not Available
Virtual: This is not a virtual position.

Relocation/Recruitment Incentives: Not Authorized

Permanent Change of Station (PCS): Not Authorized

Starting at $49,025 Per Year (GS 7)

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.

The Advanced Scheduling Clerk was established as a part of the national initiative, Community Care Coordination, in which all facilities are now directed to coordinate all non -VA medical care appointments for the Veteran. The Advance Scheduling clerk performs a variety of administrative tasks associated with maintaining and supporting the work performed in the Community Care unit.

The Advanced Medical Support Assistant duties consist of but are not limited to the following:

• Assists Veterans with scheduling appointments with clinical providers.
• Follow-up after appointment to ensure attendance, and check-up for additional procedures.
• Informs providers in any change to patient's Community Care medical appointment.
• Prepares medical documentation for scanning into Veteran's electronic medical record.
• Regular meetings with supervisor and Community Care Nurses to manage and coordinate patient care.
• Schedules appointments and processes authorizations utilizing HSRM, CTM, CPRS, DST, Consult Toolbox.
• Guides patients through the Community Care programs, inputs referrals, sends authorizations, documents complaints, and provides follow-up and suggests resolutions to supervisor.
• Interprets and applies a complex body of pertinent laws, regulations, directives, and policies that relate to the administration of VA Healthcare Benefits and Community Care Eligibility.
• Performs other related duties as assigned.

Work Schedule: Monday-Friday, 8:00 a.m. - 4:30 p.m.
Recruitment Incentive (Sign-on Bonus): Not Authorized
Permanent Change of Station (Relocation Assistance): Not Authorized
Pay: Competitive salary and regular salary increases When setting pay, a higher step rate of the appropriate grade may be determined after consideration of existing pay, higher or unique qualifications, or special needs of the VA (Above Minimum Rate of the Grade).
Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Telework: Not Available
Virtual: This is not a virtual position.
Functional Statement #: 20614F
Permanent Change of Station (PCS): Not Authorized
Financial Disclosure Report: Not required

VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo

Medical Support Assistant: vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-MSA-VA-Career-Flyer.pdf

Starting at $48,396 Per Year (GS 6)

Supervisory MSA's are responsible for answering questions for lower graded staff relating to healthcare services in an inpatient or outpatient setting. The Supervisory MSA monitors work assignments, provides evaluations of employee performance, resolves daily workplace issues, maintains efficient workflow, and creates a positive work environment. The incumbent will interface with personal computer (PC) applications as well as numerous Vista applications.

Supervisory MSAs at this level plan and direct programs at medical centers and/or satellite outpatient clinics and have full supervisory responsibility for supervising at least one subordinate MSA team leader or supervisor. Assignments at this level include but are not limited to: assigning and evaluating the work of subordinate staff; resolving complex problems to ensure patient services are met; evaluating new products, equipment, and systems in order to make recommendations for improved operations; identifying educational or training needs; making final decisions on selections; evaluating performance, and taking disciplinary action when necessary. The employee has full administrative and professional responsibility for planning and directing the MSA's activities. Responsible for extracting and analyzing data to provide reports in support of performance measures to senior management. For all assignments above the full performance level, the higher-level duties must consist of significant scope, administrative independence, complexity (difficulty) and range of variety as described in this standard at the specified grade level and be performed by the incumbent at least 25% of the time.

The incumbent is responsible for reporting backlogs, difficulties in meeting deadlines, uncooperative physicians, or difficulty in securing information from clinicians or the record. Is responsible for maintaining the confidentiality of information obtained to carry out required duties.

Routinely communicates with physicians, case managers, and other allied health professional staff using sound interpersonal skills and is constantly aware of the sensitive information. Otherwise, works independently making decisions based on guidelines, precedents and regulations and performs duties in such a manner that only minimal supervision is required. Performance is judged in terms of overall effectiveness of the operation through broad general objectives, the adequacy and accuracy of the work, timeliness, and conformance to established procedures, policies and instructions.

Meets the needs of customers while supporting VA missions. Consistently communicates and treats customers (veterans, their representatives, visitors, and all VA staff) in a courteous, tactful, and respectful manner. Provides the customer with consistent information according to established policies and procedures. Handles conflict and problems in dealing with the customer constructively and appropriately.


Work Schedule: Monday - Friday 8:00am - 4:30pm or To be determined at selection
Telework: Not Available
Virtual: This is not a virtual position.
Functional Statement #: 40844-F
Relocation/Recruitment Incentives: Not Authorized
Critical Skills Incentive (CSI): Not approved
Permanent Change of Station (PCS): Not Authorized

Starting at $60,097 Per Year (GS 8)

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

• Schedule and coordinate patients' appointments utilizing computerized records to include canceling and rescheduling for clinics and services.
• Prepare Clinic vists for each business day.
• Receive patients and visitors to Outpatient clinics, scheduling lab, imaging and other clinic appointments.
• Answer the telephone, provide non-confidential information or refers the caller to agencies/physician.

Starting at $36,209 Per Year (GS 4-6)

Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf
Medical Support Assistant: vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-MSA-VA-Career-Flyer.pdf

Supervisory Medical Support Assistant (MSA) duties include but are not limited to:

• Assigning and evaluating the work of subordinate MSA staff;
• Resolving complex patient issues to ensure patient services are met identifying educational or training needs of subordinate staff;
• Resolving employee issues at the Supervisory level;
• Evaluating new products, equipment, and systems to make recommendations for improved clinic operations;
• Making final decisions on hiring selections;
• Evaluating performance, and taking disciplinary actions when necessary. The incumbent is responsible for extracting and analyzing data to provide report supporting performance measures, insurance capture, workload capture to senior management. The effectiveness with which assignments are accomplished has a significant impact on the overall mission of the Mental Health Service;
• Conducting regular meetings with subordinates for discussion and resolution of work problems. Establishes new work methods and in-service training on an 'on going' basis. Schedules and encourages participation of employees in various VATVCBHCS training courses and opportunities;
• Initiating all requests for personnel action, performance appraisals, and serves on and/or chairs interview panels to conduct interview of applicants and makes recommendations to the selecting official. Works with HIMS and Quality Management staff to ensure appropriateness of Medical Records usage are in compliance with Tic standards, and Release of Information (ROI) and Privacy standards are upheld at all times.

Incumbent must have knowledge and skills with an extensive understanding of management principles and processes necessary to analyze and evaluate program resources. Demonstrate analytical techniques and evaluation criteria to the measurement and improvement of the product line's effectiveness and overall organizational productivity. The administrative responsibilities of this position include education and training staff across the system on new Veterans initiatives, VHA Scheduling Directives and complete accurate scheduling processes.

Other duties of this assignment include but are not limited to:

• Responsible for implementing and maintaining Advanced Clinic Access principles;
• Stays abreast of clinic wait time issues, both length of time to appointment and actual time spent waiting for the provider;
• Functions as customer service leader in the clinic. Trains staff on customer service principles;
• Assesses patient satisfaction on a periodic basis;
• Investigates and problem solves patient care issues to include patient complaints and congressional inquiries;
• Provides orientation to new medical support assistant staff concerning administrative functioning of the clinic;
• Trouble shoots information technology issues to include use of CPRS and VISTA Imaging and hardware issues;
• Manages clinic supplies and equipment by interfacing with SPD and Biomedical Engineering;
• Maintains physical plant of the clinic by ensuring cleanliness and functionality of surroundings;
• Discusses, investigates and responds to employee grievances and dissatisfactions in order to resolve conflicts;
• Responsible for oral and written presentations at large staff meetings;
• Provide ongoing training and assistance to new and incumbent personnel regarding office polies and procedures;
• The incumbent organizes and realigns the workforce to maximize productivity by reviewing clinical profiles and work ethics for maximum utilization of clinic capacity;
• Administer the internal review, quality, and productivity initiatives for the organization;
• Generate required reports;
• Monitors no-shows to clinic and assists in appropriate disposition of such patients;
• Monitors clinic functions for quality improvement opportunities. Anticipates needed changes based on data and recommends appropriate action or suggests appropriate alternatives;
• Daily monitoring of workload capture and view alerts (VA Alerts);
• Oversight to assists providers in completing encounters and clinical reminders;
• Daily monitoring of incoming consults to ensure timely and appropriate scheduling;
• Assists providers in the discharge of patients back to Primary Care ass appropriate;
• Prepare action plans and provide recommendation for corrective action;
• Anticipates staff shortages and adjusts clinic schedule accordingly.

Work Schedule: Monday - Friday, 8:00am - 4:30pm
Telework: As determined by agency policy
Virtual: This is not a virtual position.
Functional Statement #: 00000
This is a non-bargaining unit position.

Starting at $54,562 Per Year (GS 8)

• The incumbent performs the full range of receptionist, recordkeeping and miscellaneous clerical duties within the ambulatory setting.
• Enters, manipulates and/or retrieves information and data from automated systems.
• Receives patients and visitors as the initial point of contact, in person or telephonically
• Monitors and manages the Army Medicine Secure Messaging System (AMSMS) at the clinic/practice level.
• Maintains all patients' records, both electronic and paper, according to regulation ensuring each entry contains proper patient and health care provider identification.
• Responsible for the clerical duties inherent to the in processing (reception), care and out processing (transition) of outpatients, families/caregivers and guests.
• Responds to emergency calls and notifies emergency medical personnel

Starting at $40,132 Per Year (GS 5)

• Coordinate and maintain appointment register for the outpatient clinic utilizing the RPMS scheduling package.
• Serve as a receptionist for the outpatient clinic and pharmacy department
• Interview patients to obtain patient registration data such as demographic or insurance information for healthcare billing purposes.
• Maintain and order supplies as needed by processing requisitions for the outpatient clinic or pharmacy department.

Starting at $36,209 Per Year (GS 4-5)

Queries patient as to current address and phone number, updating information as needed.

Ensures that incoming claims, medical documentation, statements, and general inquiries are properly opened, date stamped, and sorted into established categories for proper processing.

Reviews incoming correspondence to determine the nature of the question, concern, or issue, and directs the documentation to the proper area for resolution.

Views and sorts medical documentation and indexes to the correct veteran by either scanning records to the veteran's chart or properly directs to the Health Information Management Department for scanning.

Assists in training new employees and in updating procedures with experienced employees.

Assists in requesting records from vendors to complete NVCC/Community Care consult closure metrics.

Maintains a cooperative working relationship with co-workers, managers, and patients from a wide range of backgrounds and services.

Demonstrates ability to effectively communicate both orally and in writing.

Promotes teamwork by cooperating with and supporting staff and customers in achieving Medical Center goals and mission.

Manages information security within areas of responsibility to assure that computer system security and confidentiality of sensitive information is maintained.

Creates and maintains an environment that ensures confidentiality and privacy of patient information.

Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf

Medical Support Assistant: vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-MSA-VA-Career-Flyer.pdf

Work Schedule: Monday - Friday; 8:00 AM - 4:30 PM

Pay: Competitive salary and regular salary increases. When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade

Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.

Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Telework: Not Available
Virtual: This is not a virtual position.
Functional Statement #: 000000

Starting at $35,499 Per Year (GS 00)

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac

Be responsible for the management and prioritisation of clinical administration generated within own workload. Respond to changing situations and prioritise work accordingly within own workload. Maintain school health records within own workload as per MCFT Record Keeping Policy. Mentor new team members and support students and other staff (at equivalent or lower band). Following appropriate training and assessment undertake health screening in schools or other settings as directed by the Caseload Holder/Team Leader. Updating the Caseload Holder on progress and report any problems or concerns. Support the school nursing team in the delivery of immunisation sessions and at New Entrant interviews. Participate as part of the team in Public Health work/ health promotion activities in schools and other settings. Maintain all school health records within workload as per Mersey Care (MCFT) Record Keeping Policy. Co-ordinate all relevant documentation in respect of school health immunisation programmes including consent forms and re-call letter to absentees. Attend and provide effective support at immunisation sessions in schools, ensuring each child has a correct consent form and as directed by the Lead clinician. Upload appropriate data onto systems as required e.g., NCMP. Be responsible for the ordering of equipment and resources and arrange for the repair and maintenance of any equipment for the school health team. Be responsible for the care and safe keeping of equipment issued for personal and team use and to report any defect or loss. Attend staff meetings and Continuous Professional Development Reviews. Access appropriate training as identified within Continuous Professional Development Reviews. Following appropriate training, have an awareness of MCFT Child Protection Policy and work within guidelines. Attend all mandatory training as per MCFT requirement. Ensure quality standards as per MCFT Record Keeping Policy in respect of record management and storage within own workload. Adhere to MCFT policies and procedures maintaining strict confidentiality. Contribute to the development and review of new administrative/IT systems within MCFT School Health Service. Participate in recording and processing of school health statistics, e.g., NCMP to facilitate audit and evaluation. Contribute to the collection and maintenance of evidence for Care Quality Commission (CQC) outcomes. Communicate with school staff and children to obtain up to date demographic details in respect of children and young people within own workload. Communicate with children and young people within the framework of Brief Intervention on the Public Health Agenda as per MCFT guidance. Report any incidents of verbal, physical or threat of physical abuse to line manager. Act at all times as a polite and courteous representative of MCFT. Attend and take an active role in school health team meetings promoting effective liaison with school nurse colleagues.

Advanced Medical Support Assistants (AMSAs) in the Social Work Service Line provide administrative support to our clinical colleagues in the care of our Nation's Veterans. Our mission is to provide efficient and effective healthcare services by promoting and enabling the delivery of timely, accurate, accessible health care. VA is committed to cultivating a dedicated workforce of highly skilled employees who understand, believe in and take pride in VA's mission. AMSAs are essential to the success of this mission.


Duties will include but are not limited to:
- Determining health care eligibility for Veteran patients.
- Administrative processing of Veteran patients in enrollment, benefits, and registration.
- Counseling Veteran patients regarding entitlement enrollment for health care benefits and other special programs.
- Obtaining essential information and documentation from Veteran patients for enrollment activities.
- Performing scheduling functions for Veteran patients including appointments, cancellations, and re-scheduling.
- Facilitating communication between Veterans and other facility consult departments.
- Support of inpatient units and wards with administrative duties during day, evening, night, and weekend shifts.
- Processing and record keeping of inpatient medical records.
- Manual and electronic data entry.
- Collation of statistical information.
- Entry of Physician orders and consult requests.
- Prepares Veteran patient statistics.
- Providing reception to incoming and outgoing customers and communication.
- Utilizes Microsoft Office software to compile data and formulate reports.


Work Schedule: Typical tour of duty is 8:00am-4:30pm, Monday-Friday. *Available shifts will be discussed during the interview process.
Recruitment Incentive (Sign-on Bonus): Not Authorized
Permanent Change of Station (Relocation Assistance): Not Authorized
Pay: Competitive salary and regular salary increases. When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade).
Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Selected applicants may qualify for credit toward annual leave accrual, based on prior federal work experience or military service experience.
Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Telework: Not Available
Virtual: This is not a virtual position.
Functional Statement #: 000000
Permanent Change of Station (PCS): Not Authorized

Starting at $46,077 Per Year (GS 6)

• Schedule and coordinate patients' appointments utilizing computerized records to include canceling and rescheduling for clinics and services.
• Prepare Clinic vists for each business day.
• Receive patients and visitors to Outpatient clinics, scheduling lab, imaging and other clinic appointments.
• Answer the telephone, provide non-confidential information or refers the caller to agencies/physician.

Starting at $36,209 Per Year (GS 4-6)