It’s inspiring to work with a company where people truly BELIEVE in what they’re doing!
When you become part of the Chapters Health Team, you’ll realize it’s more than a job. It’s a mission. We’re committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success!
Role: Under the supervision of the Admissions Manager, the Admissions Facility Coordinator, in cooperation with the Admissions Manager, facilitates the admission of hospice patients in long term care facilities. The position is responsible for maintaining both new and existing contractual relationships in conjunction with Procurement Coordinator and skilled nursing facilities. The position also promotes relationships between facilities and referral center staff. In addition, this position is responsible for customer service, respite and team patient transfers to facilities, and assuring timely long term care admissions and referral close-outs.
Qualifications
1. High school diploma or equivalent.
2. Minimum two years of customer service experience required; sales experience preferred.
3. Basic computer skills.
5. Good interpersonal skills. Outgoing personality with excellent communication skills.
6. Established, positive relationships within the long-term
care communities.
7. Valid Florida driver’s license and required auto liability insurance.
JOB DUTIES KNOWLEDGE (45%)
______ 1. Develops, expands, and maintains quality professional relationships with
new and existing referral sources associated with LTC and ALF facilities,
working with liaison, admissions staff, clinicians, and billing department assigned to the demographic territory in which the facility is located.
______ 2. Provides a consistent professional presence in the assigned territory with all identified referral sources as required to meet admission goals.
______ 3. Receives hospice referrals via phone, in person, and other means and interacts with
referral sources, patients, and families to determine their goals of care.
______ 4. Provides information to referral sources such as updates regarding billing issues. Acts as a resource for billing questions and issues.
______ 5. Identifies admission barriers and discusses them with parties involved.
______ 6. Provides consistent, frequent communication with LTC facilities in collaboration with liaisons, LTC and hospice staff to enhance our business relationships.
______ 7. Describes and reviews hospice services with potential patients/families addressing their concerns and obtaining pertinent information necessary for admission.
______ 8. Discusses financial obligations and insurance coverage with patients/families using knowledge of the Medicare, Medicaid, insurance and other reimbursement.
______ 9. Enters accurate and timely encounter information into the electronic medical record related to insurance/payor, physician, demographics, etc.
_____ 10. Completes accurate documentation within the EMR system at the time of care and
location of service. Where not possible or otherwise directed, completes at next
available opportunity, and by end of shift without exception.
______11. Assists and mentors’ liaisons and clinical staff, providing them with regular feedback.
______ 12. Interacts with and provides feedback to the facility referral sources.
______ 13. Communicates immediate care needs to the Admissions Manager or designee
______ 14. Maintains positive professional relations with other departments. Responds in a
timely manner to requests for information, documentation, and corrections necessary for clinical and billing functions of the agency.
_______15. Other related duties as assigned.
JOB PERFORMANCE (30%)
Demonstrates initiative and skills in planning and organizing work
______ 1. Demonstrates a desire to set and meet objectives and to find increasingly efficient
ways to perform tasks.
______ 2. Completes work and documentation with accuracy within agency timeframes.
______ 3. Requires minimal supervision and is self-directed.
______ 4. Maintains adequate knowledge of accounting and government guidelines to perform
duties efficiently and correctly.
This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy.
