Key Responsibilities:
- To assess weekly and monthly trading figures and maintain adequate controls to monitor budget performance
- Ensure that Sodexo approved suppliers are used when placing food and beverage orders
- To maintain and continuously improve food presentation, service and standards
- Effectively lead, develop and motivate service team, monitoring and solving issues within the department
- Track and prepare all schedules to maximize productivity and keep labour costs within budget
- To refine and improve the operation, encourage and recognise innovation and incorporate these into work procedures
- To be creative and innovative in the day to day management and business development potential at the contract
- To report to the Operations Manager when and as required to do so for the effective overall management of the contract
- To implement directions from Operations Managers and Sodexo Senior Management and provide feedback
- To attend all meetings and training sessions as scheduled
- Responsible for the overall daily food and beverage operations
- Maintain and enhance on-site client relationship by daily effective communication
- Plan and execute monthly rotating menus and special food promotion with the Head Chef
- Ensure that quality and wholesome food is served in the facility
- Manage daily customer feedback concerning services provided through effective communication and effective customer service management
- Ensure that all areas of services provided are maintained at the required in-house and corporate standards
- Co-ordinate activities from the head office during official visits from other related departments ie Purchasing, HR, Finance, Business Development and SEQ Department
- Submit weekly and monthly financial/ administration reports to the Head Office and relevant department i.e. weekly/ monthly MSR, banking etc
- Submit all HR required documentation to Head Office for administration including new employment, termination, leave application, timecards, manpower costs etc
- Evaluate and administer manpower plans, employee training & development
- Maintain and improve hygiene and safety standards of both front of house and back of house operations
- Perform all other duties common assigned to by both the client and management of Sodexo Singapore.
Skills, Knowledge & Experience
· Recognised cooking qualification
· Possess at least 5 to 10 years of experience in a similar role
· Strong interpersonal, communication and organizational skills
· Possess sound operational background
· Able to lead and manage a team of employees.
