Total 55 job vacancies by Shangri-la Hotel Limited

The Chef de Partie is a skilled and experienced culinary professional responsible for overseeing the preparation, cooking, and presentation in a high-end dining establishment. This role requires a strong culinary background, creative flair, and the ability to lead and mentor a team of junior cooks.

Key Responsibilities:

• Oversee the daily preparation and production of all dishes, ensuring that they are prepared according to standard recipes and portion sizes.
• Maintain high standards of food hygiene, safety, and sanitation in the kitchen, following all HACCP guidelines and local health regulations.
• Conduct regular taste tests and plate presentations to maintain quality standards and uphold the reputation of the establishment.
• Ensure that all dishes leaving the kitchen meet the highest standards of taste, texture, and appearance.
• Assist in managing the kitchen's inventory, ensuring that all necessary ingredients are available for daily production.
• Monitor food cost and portion control to reduce waste and maintain cost efficiency.

Requirements:

• Proven experience as a Demi Chef/ Chef de Partie or similar role in Western Cuisine within reputable restaurants or hotels.
• In-depth knowledge of cooking techniques, ingredients, and culinary trends.
• Culinary diploma or equivalent certification from a recognized culinary institute is preferred.

Join our team at Shangri-La Singapore and be part of a dedicated group committed to delivering moments of joy and hospitality. To apply, please submit your resume and a cover letter showcasing your relevant experience and your enthusiasm for the Demi Chef/ Chef De Partie role.

Shangri-La Singapore partners with the Employment and Employability Institute (e2i) under the Talent Attraction Programme, to grow the talent pool for the Hospitality industry. Career Switchers are also welcome.

At Shangri-La Singapore, we pride ourselves in extending our signature heartfelt hospitality to all who walk through our doors. We’re obsessed with customer experience, and we’re looking for someone who feels the same.

It is a paradise where no two days are ever alike as you work on our intricate operational systems, handle our well-heeled guests' requests with promptness and efficiency and delight our guests and internal stakeholders in every single interaction. If you have a good eye for detail, enjoy meeting people, love keeping up to date with local and hotel events, we might just have the role for you! If you see yourself as a directorial genius with a can-do attitude who can simply go the extra mile just to put a smile on our guests’ faces, then we’d love to have you as part of our Shangri-La family.

• Ensures guest preferences are collected, correctly recorded, and acted upon in order to delight our guests.
• Drives customer delight and retention by being a role model in delighting guests in every single interaction.
• Responds promptly to guest feedback. Forwards to relevant departments if required and follows up to ensure appropriate action has been taken.
• Is familiar with all daily events taking place in the hotels, arrival/departure information, group movements, GTC arrivals/departures, current occupancies and those for the immediate period and key future dates, details of special hotel/company promotions and rates.
• Keeps up to date with local/hotel events and provides accurate information and direction to guests, as required.
• Handles all guests’ requests or inquiries promptly and efficiently.

Job Requirements

• Candidates with no experience are welcomed to apply! Training will be provided.
• Comfortable to work on weekends, public holidays and shift timings.

At Shangri-La Singapore we are a heart-warming family. We share something powerful – our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour, as kin, as family. We strive to be the preferred employer by providing great benefits, tranquil and sincere working environment, work-life balance and effort recognitions.

Set in 15 acres of lush greenery just minutes from the vibrant Orchard Road shopping belt, the Shangri-La Hotel, Singapore is a tranquil, sophisticated urban retreat whether travelling for business or leisure. It features 792 luxurious guestrooms and suites across three distinct wings, which include unique family-themed rooms, supported by a host of dedicated family-focused amenities.

We are looking for a F&B Promotions Manager to join our team!

As a F&B Promotions Manager, we require you to:

• Work closely with F&B Outlet Managers, Chefs and Marketing team on developing and executing effective marketing strategies to promote Food and Beverage offerings for Shangri-La Singapore. Specifically, existing and prospecting business partners as well as identifying and building relationships with like-minded brands to expand the reach of the current guest database.
• Determine feasibility and revenue opportunities for initiatives and campaigns prior to activation
• Implement all sales action plans related to respective account portfolio
• Actively participate in trade, industry and social networking events to represent and create avenues for partnerships with Shangri-La Singapore.
• Maintain excellent relationship with existing accounts and solicit new business partnerships.
• Create job briefs for marketing team and assist in the completion of a holistic marketing approach
• Participate in outlet / festive promotion and campaign discussions
• Negotiate commission for product listing and retail space rental
• Keep abreast of competitors’ products, pricing and F&B promotions
• Gathers and shares information with F&B leadership on market trends, competitor activity and emerging markets
• Drives F&B promotional calendar

At Shangri-La Singapore we are a heart-warming family. We share something powerful – our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour, as kin, as family. We strive to be the preferred employer by providing great benefits, tranquil and sincere working environment, work-life balance and effort recognitions.

Set in 15 acres of lush greenery just minutes from the vibrant Orchard Road shopping belt, the Shangri-La Hotel, Singapore is a tranquil, sophisticated urban retreat whether travelling for business or leisure. It features 792 luxurious guestrooms and suites across three distinct wings, which include unique family-themed rooms, supported by a host of dedicated family-focused amenities.

We are looking for a F&B Revenue Executive to join our team!

As a F&B Revenue Executive, we require you to:

• Report daily F&B outlets actual revenue and covers
• Track booking pace for new promotion launched via Sevenrooms and Infrasys Cloud system
• Implement measures on profitability for promotions launched
• Analyze function rooms utilization and identify opportunities with large group base in house
• Identify special event dates for revenue optimization
• Identify low season and need periods of different outlets and suggest special promotions to increase sales
• Analyse sales data for different outlets
• In charge of other cost / revenue analysis such as Casual labour and staff productivity analysis

At Shangri-La Singapore we are a heart-warming family. We share something powerful – our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour, as kin, as family. We strive to be the preferred employer by providing great benefits, tranquil and sincere working environment, work-life balance and effort recognitions.

Set in 15 acres of lush greenery just minutes from the vibrant Orchard Road shopping belt, the Shangri-La Hotel, Singapore is a tranquil, sophisticated urban retreat whether travelling for business or leisure. It features 792 luxurious guestrooms and suites across three distinct wings, which include unique family-themed rooms, supported by a host of dedicated family-focused amenities.

We are looking for a Head of Finance Shared Service Centre (“FSSC”) to join our team!

The Head of Finance Shared Service Centre (“FSSC”) serves as an integral part of defining and implementing strategy based on the global direction of the organization, of the FSSC team. He /she is also responsible for the timeliness and accuracy of deliverables emanating from FSSC, and to provide support and guidance to the team.

As the Head of Finance Shared Services Centre, we rely you to:

Core Functions/Responsibilities:

• Be responsible for the operational performance and service standards of FSSC, which includes the functions AP, GL, AR, Credit, Income Audit and Cost Control.
• Ensures accuracy of financial data submitted, and strict adherence to the monthly, quarterly, and yearly deadlines to Hotels and to HQ.
• Provides meaningful analysis to Hotels’ financials to aid Management decision making process.
• Drives the implementation of compliance framework within FSSC to ensure adherence to the Group’s standards, including coordinating with key stakeholders outside of FSSC to achieve this.
• Drives implementation of the Group’s IT and systems roadmap involving FSSC
• Continuously structure, standardise and optimise financial processes and controls in FSSC, with the ability to sync automation into day-to-day work.
• Improving on SOPs for easy guidance and implementation
• Excellent business partner to key stakeholders such as Hotel Finance, Hotel, Regional and HQ Management.

Ideal candidates are experienced finance leaders with a proven track record of leadership in a shared services management, with a strong sense of accountability and able to work independently. Candidates with experience in the hospitality industry / a shared service environment are favored.

At Shangri-La Singapore we are a heart-warming family. We share something powerful – our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour, as kin, as family. We strive to be the preferred employer by providing great benefits, tranquil and sincere working environment, work-life balance and effort recognitions.

Set in 15 acres of lush greenery just minutes from the vibrant Orchard Road shopping belt, the Shangri-La Hotel, Singapore is a tranquil, sophisticated urban retreat whether travelling for business or leisure. It features 792 luxurious guestrooms and suites across three distinct wings, which include unique family-themed rooms, supported by a host of dedicated family-focused amenities.Are you passionate about hospitality? Do you thrive in providing extraordinary experiences to discerning guests? We invite you to be a part of our prestigious 5-star hotel as a Reservations Manager.

As a Reservations Manager, we rely you to manage all activities pertaining to reservations operations. He/She provides the leadership to motivate the reservations team to exceed in service delivery, optimize booking opportunities to achieve the highest possible occupancy levels for the purpose of maximizing room revenues & profit. And promote customer retention and loyalty.

Key Responsibilities:

• Coordinate office activities to ensure work updates are consistently maintained and all correspondence promptly handled on the same day received.
• Enjoys crafting creative and best-fit solutions for guests, with attitude to deliver.
• To coordinate functions of supervising, assigning tasks and monitoring workload of each officer to ensure smooth operations of the reservation’s office.
• To raise-the-bar in service delivery in all aspects of reservations sales
• eg phone sales, inquiry handling, turn-around response and follow-through; instill professionalism throughout the booking cycle.
• To boost room sales by utilizing metrics/KPIs to drive the team to focus on the right tasks
• Ensure all reservations are thoroughly reviewed prior to guest’s arrival.
• Manage and ensure that staff is provided with the necessary tools to effectively handle their job.
• Take charge of special request any problems that may arise within the department on a day-to-day basis.
• Responds promptly and reasonably when making decisions, ultimately ensuring successful problem resolution.
• Uses selling, cross-selling and up-selling techniques to achieve optimum conversion rates, with emphasis on value-added benefits.
• Drives a culture based on delighting reservations’ customers through efficiency and quality in handling of their inquiries, striving for “first contact resolution”.
• To constantly review room availability to maximize occupancy and revenues.
• To constantly review actual vs forecast to establish pick-up trends, occupancy history and market segment development to assist in the forecasting process.
• To be proactive and re-align selling strategies to achieve forecasted goals as and when necessary.
• To alert Director of Reservations / Revenue Optimization on any unexpected booking deviations that may adversely impact forecasted demand.

Requirements:

• Proven experience in a reservations management or related role within the hospitality industry. Previous experience in a 5-star hotel setting is advantageous.
• Excellent verbal and written communication skills in the local language and, if applicable, in English. Multilingual abilities are a plus.
• Strong leadership abilities to guide and motivate the reservations team effectively.
• Keen eye for detail to maintain accurate reservation records and ensure a seamless guest experience.
• Proficiency in reservation systems and other relevant hospitality software.

Join our team at Shangri-La Singapore and be part of a dedicated group committed to delivering moments of joy and hospitality. To apply, please submit your resume and a cover letter showcasing your relevant experience and your enthusiasm for the Reservations Manager role.

At Shangri-La Singapore we are a heart-warming family. We share something powerful – our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour, as kin, as family. We strive to be the preferred employer by providing great benefits, tranquil and sincere working environment, work-life balance and effort recognitions.

Set in 15 acres of lush greenery just minutes from the vibrant Orchard Road shopping belt, the Shangri-La Hotel, Singapore is a tranquil, sophisticated urban retreat whether travelling for business or leisure. It features 792 luxurious guestrooms and suites across three distinct wings, which include unique family-themed rooms, supported by a host of dedicated family-focused amenities.

We are looking for a F&B Assistant Manager to join our team!

As a F&B Assistant Manager we rely on you to:

• Oversee the everyday operation, management, marketing and overall performance of the outlet.
• Conduct departmental daily briefings to ensure that all pertinent information is well received by team members
• Supervise team members to ensure that all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standards
• Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services/features
• Ensure that health, safety and security procedures are in place in the outlet
• Attend all briefings, meetings and trainings as assigned by management
• Participate in annual business planning and budgeting
• Work closely with marketing to develop and implement effective marketing and branding strategies
• Actively involved in the selection and recruitment of staff

Requirements:

• Experience in handling VIPs
• Neat and articulate
• Diploma / Degree in food and beverage / hospitality Management
• Minimum 3 years’ experience in a similar capacity in an international class hotel
• Displays initiative
• Commitment to professional values

Assist in ensuring the effective and efficient operation of the Stewarding Department including supervision of cleaning processes, stock control and maintenance of health, safety and hygiene in all F&B areas.

• To have thorough knowledge of the use of all operating equipment and cleaning process
• To be aware of the hotel hygiene and sanitation standards and procedures
• To be aware of the hotel fire and life safety standards and procedures

Requirements:

• Physically fit
• Oral and written fluency in English
• Minimum 3 years’ experience in a similar capacity in an International Class Hotel
• Basic safety, hygiene and sanitation knowledge
• Knowledge on use of cleaning program

At Shangri-La Singapore we are a heart-warming family. We share something powerful – our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour, as kin, as family. We strive to be the preferred employer by providing great benefits, tranquil and sincere working environment, work-life balance and effort recognitions.

Set in 15 acres of lush greenery just minutes from the vibrant Orchard Road shopping belt, the Shangri-La Hotel, Singapore is a tranquil, sophisticated urban retreat whether travelling for business or leisure. It features 792 luxurious guestrooms and suites across three distinct wings, which include unique family-themed rooms, supported by a host of dedicated family-focused amenities.

We are looking for a IT Manager to join our team!

As a IT Manager, we rely on you to assist the Director Information Technology to oversee the smooth functioning of the IT Department. Coordinates and establishes hardware maintenance programs and procedures in case of system interruptions. Ensures security of data storage and protection and training of user on equipment.

Key Responsibilities:

• System Management: Oversee the installation, configuration, and maintenance of hardware and software systems.
• Network Security: Implement and manage security protocols to protect sensitive data and ensure compliance with industry standards.
• Technical Support: Provide technical support and guidance to hotel staff and guests, resolving issues promptly.
• Team Leadership: Lead and mentor the IT team, fostering a collaborative and productive work environment.
• Project Management: Plan and execute IT projects to improve operations and enhance guest experiences.
• Budgeting: Manage the IT budget, ensuring cost-effective solutions and expenditures.
• Vendor Management: Liaise with technology vendors and service providers to ensure optimal performance and service delivery.

At Shangri-La Singapore we pride ourselves in extending our signature heartfelt hospitality to all who walk through our doors. We’re obsessed with customer experience, and we’re looking for someone who feels the same. We share something powerful – our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and every one with honour, as kin, as family. We strive to be the preferred employer by providing great benefits, tranquil and sincere working environment, work-life balance and effort recognitions.

Set in 15 acres of lush greenery just minutes from the vibrant Orchard Road shopping belt, the Shangri-La Hotel, Singapore is a tranquil, sophisticated urban retreat whether travelling for business or leisure. It features 792 luxurious guestrooms and suites across three distinct wings, which include unique family-themed rooms, supported by a host of dedicated family-focused amenities.

We are looking for a Hotel Manager to join our team.

As a Hotel Manager, we rely on you to:

Support daily leadership and guidance by optimizing financial performance, fostering employee development, crafting and upholding a distinctive guest experience, implementing brand standards, and enhancing the hotel's presence within the local community. Serve as acting General Manager in their absence.

Profitability

• Support the General Manager in creating, executing, and overseeing financial and operational plans for the hotel to maximize guest satisfaction, sales opportunities, and profitability.
• Make recommendations to enhance the hotel’s assets and strengthen brand loyalty.

People

• Provide mentoring, coaching and regular feedback to help manage conflict, improve team member performance, and recognise good performance.
• Direct daily activities and establish performance and development goals for team members.
• Promote teamwork and quality service through daily communication and coordination with key department heads.

Guest Experience

• Engage with guests and external stakeholders, including current and potential clients, company representatives, community leaders, government officials, travel industry professionals, suppliers, competitors, and other members of the local community.
• Ensure highest level of guest satisfaction by providing quality guest services and amenities.
• Perform other duties as assigned

What we need from you

Bachelor’s degree / higher education qualification / equivalent in Hotel Administration / Business Administration

10 years’ experience in a first-class hotel, with a minimum of 8 years gained in management positions.

Must speak local language(s).

At Shangri-La Singapore we are a heart-warming family. We share something powerful – our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour, as kin, as family. We strive to be the preferred employer by providing great benefits, tranquil and sincere working environment, work-life balance and effort recognitions.

Set in 15 acres of lush greenery just minutes from the vibrant Orchard Road shopping belt, the Shangri-La Hotel, Singapore is a tranquil, sophisticated urban retreat whether travelling for business or leisure. It features 792 luxurious guestrooms and suites across three distinct wings, which include unique family-themed rooms, supported by a host of dedicated family-focused amenities.

We are looking for a Family Ambassador (Team Leader) to join our team!

As a Family Ambassador (Team Leader) we rely on you to:

Responsibilities

• To oversee the Ambassadors and be responsible for playing area of indoor & outdoor, Explorer Zone, Toddler zone, Activity Rooms, Party Rooms, Recharge Café, Reception, Toilets, Nursing Room and Kids Club Area
• To carry out activities and interact with the guests to ensure an energetic, fun, safe and educational session.
• Plan and manage the roster schedule
• Assist Manager in inventory count and order items when required
• Ensure smooth communication with the team with regards to operation standards, promotions and activities
• To be always alert, attentive and assume a pleasing and helpful attitude toward members and colleagues at all time.
• Ensure all activities are conducted in such a manner to ensure the health, safety and security of each child.

Requirements

• Experience working in theme parks, tourist attractions, kids' corner in museums / hotels, childcare centre has added advantage
• Experience working with childen is preferred
• Knowledge of video editing has an added advantage
• Service-oriented
• Able to work shifts

We are looking for a Culture and Learning, Senior Manager to be responsible in conducting training and coordinating training activities for the Hotel. You will be providing the supervisory and leadership to motivate the Culture and Learning team to identifying training needs, developing programs, conducting training and liaising with external resources personnel.

Job Description

• Responsible for full spectrum of L&D processes to determine needs and ensure effectiveness of programs design, development and implementation.
• Create and drive multiple learning and keeping abreast of trends, needs, ideas and innovation, introducing and incorporating innovative and appropriate learning methodologies and technologies to facilitate learning and transformative development.
• To drive and embed the group’s culture, beliefs and nature.
• Able to facilitate and conduct internal trainings and orientations for new employees.
• Ensures that induction and orientation for new employees are properly carried out.
• Identify, establish and build network and partnerships with providers and partners and relevant government agencies on initiatives, grants and sponsorships.
• Preparation of training budget, training plans and reports.
• Develops internal training program based on training plan for the year.
• Makes recommendations of internal and external teaching resources.
• Manage the learning and development team and its structure to develop competencies of the team.

Requirements:

• Good professional track record
• Good leadership skills
• Degree / Diploma in Human Resources or related fields
• At least 5 years’ experience in a similar position
• Able to work under pressure and cope with tight deadlines
• Able to coach and guide team along by imparting knowledge and role modeling.

At Shangri-La Singapore we are a heart-warming family. We share something powerful – our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour, as kin, as family. We strive to be the preferred employer by providing great benefits, tranquil and sincere working environment, work-life balance and effort recognitions.

Set in 15 acres of lush greenery just minutes from the vibrant Orchard Road shopping belt, the Shangri-La Hotel, Singapore is a tranquil, sophisticated urban retreat whether travelling for business or leisure. It features 792 luxurious guestrooms and suites across three distinct wings, which include unique family-themed rooms, supported by a host of dedicated family-focused amenities.

We are looking for a Director of Engineering to join our team!

As a Director of Engineering, you will be required to:

• General administration of the Engineering Department, including other proper maintenance and repair of all building, fixtures, fittings and equipment as well as technical improvement, preventive maintenance and utilities consumption control
• Lead and manage the engineering department, including recruiting, training, and supervising staff.
• Develop and implement comprehensive maintenance programs to ensure the smooth operation of all hotel systems and equipment.
• Conduct regular inspections to identify and address any maintenance or repair needs promptly.
• Collaborate with other departments to support their operational needs and ensure guest satisfaction.
• Manage capital projects, renovations, and upgrades, from planning through execution.
• Ensure compliance with all safety regulations and environmental standards.
• Monitor energy usage and implement measures to optimize efficiency and reduce costs.
• Drives the environmental culture in the Hotel and guide the Department Heads in their initiatives
• Maintain accurate records, budgets, and reports related to engineering activities. Responsible for all the functions of Fire, Life, Safety Manager and ensuring that all requirements and standards comply.

Key Responsibilities

• To carry out security duties at the Hotel, Staff Entrance and to patrol Hotel premises.
• To create security and fire safety awareness among staff and guests.

Requirements

• Possess qualified certificate in WSQ Security and SIRD License
• Customer-oriented
• Able to multi-task
• Able to work in a fast pace environment
• Possess additional Lifeguard / CPR certificate is preferred

At Shangri-La Singapore we are a heart-warming family. We share something powerful – our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour, as kin, as family. We strive to be the preferred employer by providing great benefits, tranquil and sincere working environment, work-life balance and effort recognitions.

Set in 15 acres of lush greenery just minutes from the vibrant Orchard Road shopping belt, the Shangri-La Hotel, Singapore is a tranquil, sophisticated urban retreat whether travelling for business or leisure. It features 792 luxurious guestrooms and suites across three distinct wings, which include unique family-themed rooms, supported by a host of dedicated family-focused amenities.

We are looking for a Learning and Culture, Senior / Manager to join our team!

Job Description

• Responsible for full spectrum of L&D processes to determine needs and ensure effectiveness of programs design, development and implementation.
• Create and drive multiple learning and keeping abreast of trends, needs, ideas and innovation, introducing and incorporating innovative and appropriate learning methodologies and technologies to facilitate learning and transformative development.
• To drive and embed the group’s culture, beliefs and nature.
• Able to facilitate and conduct internal trainings and orientations for new employees.
• Ensures that induction and orientation for new employees are properly carried out.
• Identify, establish and build network and partnerships with providers and partners and relevant government agencies on initiatives, grants and sponsorships.
• Preparation of training budget, training plans and reports.
• Develops internal training program based on training plan for the year.
• Makes recommendations of internal and external teaching resources.
• Manage the learning and development team and its structure to develop competencies of the team.

Requirements:

• Good professional track record
• Good leadership skills
• Degree / Diploma in Human Resources or related fields
• At least 5 years’ experience in a similar position
• Able to work under pressure and cope with tight deadlines
• Able to coach and guide team along by imparting knowledge and role modeling.