Total 32 job vacancies by S. F. Express (singapore) Private Limited

Job Description:

• Monitor productivity and allocate resources accordingly
• Reviews day to day operational reports to manage productivity and performance.
• Collaborates with internal customers to ensure loads are processed on-time according to service commitments. Reviews daily operational reports to manage productivity, performance, and service. Conduct trainings, observation and meeting.
• Monitoring retrieve and tender cargo from/to agents at the airport cargo terminals.
• Sort incoming/outgoing packages and splitting packages to X-ray machines, including retrieval of packages that required further inspection.
• Submit booking for import CC flight for next day retrieval. ULDs planning for import / export.
• Follow-up on internal and external requires.
• Customs endorsement of CIDBC form at checkpoint during weekend.
• Ad hoc other duties assigned from time to time.

Job Responsibilities

- Plan, organize, implement, and monitor regional service (product) and project promotion activities to ensure the achievement of promotional objectives.

- Provide guidance and supervision for regional service (product) and project promotion efforts to ensure the effectiveness of the promotions.

- Regularly submit comprehensive summary reports on service (product) and project promotion activities, analysing the effectiveness of the promotions.

- Conduct thorough market research to identify trends, opportunities, and customer needs in the logistics sector.

- Analyse market data, competitor activities, and customer feedback to develop actionable insights and strategies.

- Enhance the company’s brand presence through effective marketing materials, digital campaigns, and event management such as market promotion gifts, coupons, and resources.

- Address client inquiries, resolve issues, and provide exceptional service to enhance client experiences.

- Work closely with sales teams, operations, and other departments to ensure alignment of marketing efforts with business objectives.

Job Requirements

- 1 to 2 years in a related field of work with relevant working experience

- Bachelor’s degree in Marketing, Business Administration, Logistics, or a related field.

- Good understanding of basic market promotion and abilities to apply them

- Basic ability to analyze target customer groups and plan promotions; clear logical thinking, strong analytical skills, and proficiency in Microsoft Office software.

- Results-driven with a proactive approach to problem-solving.

- Ability to work independently as well as part of a team.

1. Establish a mechanism: Establish a major customer protection management mechanism, clarify demand acceptance, plan formulation, implementation, peak response, etc., to form a closed-loop management;
2. Demand Undertaking: Responsible for undertaking customized operational requirements for internal KA and group KA and other key customer projects, responsible for evaluating the end-to-end operational process, promoting implementation and operation and maintenance support;
3. Monitoring and management: Monitor and manage special guarantee operations for large customers to promote quality improvement for large customers;
4. Peak guarantee: Assist the group's strategic customers, SKA customers, and regional KA customers to collect peak period volume forecasts, and link market product lines and operational functions to formulate guarantee requirements and operational monitoring;
5. System support: Responsible for undertaking and following up on the needs of major customers for operational monitoring and early warning systems.
6. Voice closed loop: Responsible for the voice closed loop of large customer needs

Job Description:

• Monitor productivity and allocate resources accordingly
• Reviews day to day operational reports to manage productivity and performance.
• Collaborates with internal customers to ensure loads are processed on-time according to service commitments. Reviews daily operational reports to manage productivity, performance, and service. Conduct trainings, observation and meeting.
• Monitoring retrieve and tender cargo from/to agents at the airport cargo terminals.
• Sort incoming/outgoing packages and splitting packages to X-ray machines, including retrieval of packages that required further inspection.
• Submit booking for import CC flight for next day retrieval. ULDs planning for import / export.
• Follow-up on internal and external requires.
• Customs endorsement of CIDBC form at checkpoint during weekend.
• Ad hoc other duties assigned from time to time.

Provide 1st level IT support to maintain IT operations for different sites.

Job Description:

· Functioning as the IT Executive, this role adopts and provides the best “customer service provider” experience to the office’s supported staff in all areas of IT services & provision.

· To support and attend to tickets promptly and efficiently across all departments by providing solutions to technical issues related to 1st level support (hardware, software, network, servers, etc.).

· To assist in all aspects of the office’s network, servers, and core infrastructure, including but not limited to installation, configuration, administration, troubleshooting, performance tuning, preventative maintenance, monitoring security procedures, capacity planning and maintenance of all computer hardware and software systems.

· Bring up ideas to help mitigate risks and fix potential issues before they happen and ensure all systems and services needed for a smooth operation are always readily available.

· Ensure staffs’ workstations are equipped with necessary tools such as proper software, updated patches, and licenses to carry out their work efficiently on daily basis.

· Conduct scheduled maintenance checks on equipment to avoid any undetected faults and unauthorized installations by any staff.

· Maintain proper documentation of licenses, hardware and software inventories and ensure that records are up to date and properly presented. Monthly IT reports are required.

· To always maintain cleanliness and tidiness of working areas and making it pleasant for everyone not limited to the IT workspaces, personal desk area, server room and storage areas.

· Gather inputs from stakeholders for review to aid them in optimizing their processes and improve existing workflows.

· Work on any other IT or tech related matters or projects as required by different stakeholders internal or external.

Requirements:

· 1-2 years in a related field of work with relevant technical qualifications.

· Computer, mobile & network device issues troubleshooting (Windows, iOS, Android).

· VBA, Excel Macros, Batch Scripting.

· Knowledge of data analysis process, Structure Query Language.

· Fresh graduates with relevant skillset are welcomed.

Responsibilities:

• Identify and pursue new business opportunities within the logistics and supply chain sector.
• Build and maintain a robust sales pipeline through market research, networking, and lead generation.

Client Relationship Management:

• Cultivate and strengthen relationship with existing clients.
• Understand client needs and provide tailored logistics solutions to meet their requirements.
• Act as the primary point of contact between the company and clients.

Sales Strategy and Planning:

• Develop and implement effective sales strategies to achieve and exceed sales targets.
• Collaborate with the sales team to create innovative approached to market out logistics services.

Market Analysis:

• Monitor industry trends and competitor activities to identify opportunities and potential risks.
• Provide regular market feedback to the management team for strategic decision making.

Sales Reporting:

• Prepare and submit regular sales reports, including sales forecasts, client feedback and market trends.
• Utilize CRM tools for efficient management of customer interactions and sales processes.

Negotiation and Contract Management.

• Negotiate terms and conditions with clients to secure profitable and sustainable business partnerships.
• Ensure timely and accurate completion of all necessary documentation.

Job Requirements

• Diploma/Advanced Diploma/Degree in any field
• Preferably with 1 to 2 years of working experience in the related field
• An ambitious go-getter, eager for opportunities in sales
• Excellent communication skills
• Proactive in seeking opportunities to acquire new business
• Driven, high energy levels, results-oriented, driven to excel in sales and able to work independently
• Proficient in written Korean language will be preferred in order to liaise with the Korean clients and HQ in Korea on a regular basis is a plus.

Responsibilities:

• Market research and analysis: Conduct market research to understand industry potential, competitors and market trends.
• Collect customer needs and feedback, analyze market pain points and opportunities.
• Develop new customers, establish contact with potential customers through channels such as phone, email, and face to face meetings, and understand their needs.
• Plan and organize sales activities, including industry exhibitions, business negotiations, etc: Participate in marketing activities and advertising to enhance the company’s brand awareness and image,
• Searching for potential partners, conducting cooperation negotiations and negotiation with them. Signing cooperation agreements and establish long term stable cooperation agreements and establish long term stable cooperative relationships.
• Regularly write market reports, summarizing market trends and competitors’ situations.
• Work closely with team members to jointly develop and execute market expansion plans
• Any other ad-hoc duties as assign

Requirement

• Bachelor Degree in marketing, logistics management and related fields
• Have strong market insight and business negotiation skills, adept at discovering and seizing business opportunities
• Having good communication skills and teamwork
• Proficient in using office software and market analysis tools, such as Microsoft office, CRM systems
• Having good learning ability and self motivation. Able to continuously learn and adapt to market changes.

Summary of the Position

Reports to Customer Service Team Leader, the position is responsible for providing support throughout pre & post Sales, to ensure flawless execution of order processing, trace resolution & escalation/exception/complaint handling, service level agreement & internal processes.

Duties & Responsibilities

• Trace Handling: manages shipment tracking and trace requests from customer on timely manner.

• Escalation/Exception-Handling: Handles customer escalations from customers on a timely manner.

• Complaint-Handling: Handles and addresses complaints end-to-end; Acts as escalation point for customers and other parties within the team.

• Solution Provision: Able to provide timely solution to cases/exceptions, proper follow up and follow through end-to-end.

• Service Recovery: Able to provide service recovery as deemed appropriate, with the necessary investigations done & wisely executes empowerment with proper justifications and based on set processes.

• Manages and investigates customer claims, and assesses if claim is approved or denied, where claims are not handled by insurer/3rd party administrator.

• Manages any ad hoc/regular reports supporting SME or KAM customers.

• Stays informed on shipment and exception status for allocated KAM customers.

• Proactively informs customer on shipment status and exceptions.

• Passes Sales leads or any potential business opportunities to Sales Team.

Requirements

• Minimum GCE 'O’ Levels or Diploma.

• Working Experience & Knowledge / Technical Skills Preferred

• Minimum 2 years of customer service work experience

• Experience in Express Distribution or Supply Chain Logistics industry is preferred.

Working Hours

5.5 days work Week

Responsibilities:

• Market research and analysis: Conduct market research to understand industry potential, competitors and market trends.
• Collect customer needs and feedback, analyze market pain points and opportunities.
• Develop new customers, establish contact with potential customers through channels such as phone, email, and face to face meetings, and understand their needs.
• Plan and organize sales activities, including industry exhibitions, business negotiations, etc: Participate in marketing activities and advertising to enhance the company’s brand awareness and image,
• Searching for potential partners, conducting cooperation negotiations and negotiation with them. Signing cooperation agreements and establish long term stable cooperation agreements and establish long term stable cooperative relationships.
• Regularly write market reports, summarizing market trends and competitors’ situations.
• Work closely with team members to jointly develop and execute market expansion plans
• Any other ad-hoc duties as assign

Requirement

• Bachelor Degree in marketing, logistics management and related fields
• Have strong market insight and business negotiation skills, adept at discovering and seizing business opportunities
• Having good communication skills and teamwork
• Proficient in using office software and market analysis tools, such as Microsoft office, CRM systems
• Having good learning ability and self motivation. Able to continuously learn and adapt to market changes.

Responsibilities:

• Identify and pursue new business opportunities within the logistics and supply chain sector.
• Build and maintain a robust sales pipeline through market research, networking, and lead generation.

Client Relationship Management:

• Cultivate and strengthen relationship with existing clients.
• Understand client needs and provide tailored logistics solutions to meet their requirements.
• Act as the primary point of contact between the company and clients.

Sales Strategy and Planning:

• Develop and implement effective sales strategies to achieve and exceed sales targets.
• Collaborate with the sales team to create innovative approached to market out logistics services.

Market Analysis:

• Monitor industry trends and competitor activities to identify opportunities and potential risks.
• Provide regular market feedback to the management team for strategic decision making.

Sales Reporting:

• Prepare and submit regular sales reports, including sales forecasts, client feedback and market trends.
• Utilize CRM tools for efficient management of customer interactions and sales processes.

Negotiation and Contract Management.

• Negotiate terms and conditions with clients to secure profitable and sustainable business partnerships.
• Ensure timely and accurate completion of all necessary documentation.

Job Requirements

• Diploma/Advanced Diploma/Degree in any field
• Preferably with 1 to 2 years of working experience in the related field
• An ambitious go-getter, eager for opportunities in sales
• Excellent communication skills
• Proactive in seeking opportunities to acquire new business
• Driven, high energy levels, results-oriented, driven to excel in sales and able to work independently
• Proficient in written Korean language will be preferred in order to liaise with the Korean clients and HQ in Korea on a regular basis is a plus.

Responsibilities:

• Sort, deliver and pick up shipments for a specific courier route
• Handle customers’ enquiries
• Delivery & collection within a standard time frame
• Be accountable for all cash transactions resulting from the delivery or collection of shipments
• Ensure the maintenance of allocated vehicle
• Perform duties professionally and courteously in line with Company image with respect to all road users
• Ensure the security and integrity of all shipments
• Provide accurate and complete paperwork records for shipment movement

Requirements:

• A valid SG Class 4 Driving License
• Preferably with at least 1 year of relevant experience
• Good customer service skills with excellent communication skills
• A good team player

Work Location(s) you can choose whichever you want:

1) 7 changi south street 2 03-03 486415

2) 705 Sims Drive #01-14, Shun Li Industrial Complex Singapore 387384

3) 50 Gambas Cres, Singapore 757022

4) 71 Toh Guan Rd East.#01-03.Singapore 608598

5) 35 Kaki Bukit Place, Singapore 416213

6) 1 Airline Road, Singapore 819825

An attractive package with career development opportunities await. If interested, pls send in your resume, indicating expected salary and expected working location.

HR Department - 9092 4876

Only shortlisted applicants will be contacted.

Responsibilities:

• Accomplishes department objectives such as planning and evaluating department activities.
• Maintains staff by recruiting, selecting, orienting, and training employees.
• Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results.
• Coaches, counsels, and disciplines employees.
• Develops, coordinates, and enforces systems, policies, procedures, and productivity standards.
• Establishes strategic goals by gathering pertinent business, financial, service, and operations information.
• Defines objectives, identifies and evaluates trends and options, chooses a course of action, and evaluates outcomes.
• Contributes to team effort by accomplishing related results as needed.
• Any other ad hoc job duties as required

Requirement:

• Diploma or Degree holder
• Good critical thinking, analytical and problem-solving skills.
• Excellent stakeholder engagement and communications skills (i.e. written and spoken)
• Flexible and adaptive mindset.
• Good team player and able to work in a matrix team structure.

Summary of the Position

Reports to Customer Service Team Leader, the position is responsible for providing support throughout pre & post Sales, to ensure flawless execution of order processing, trace resolution & escalation/exception/complaint handling, service level agreement & internal processes.

Duties & Responsibilities

• Trace Handling: manages shipment tracking and trace requests from customer on timely manner.

• Escalation/Exception-Handling: Handles customer escalations from customers on a timely manner.

• Complaint-Handling: Handles and addresses complaints end-to-end; Acts as escalation point for customers and other parties within the team.

• Solution Provision: Able to provide timely solution to cases/exceptions, proper follow up and follow through end-to-end.

• Service Recovery: Able to provide service recovery as deemed appropriate, with the necessary investigations done & wisely executes empowerment with proper justifications and based on set processes.

• Manages and investigates customer claims, and assesses if claim is approved or denied, where claims are not handled by insurer/3rd party administrator.

• Manages any ad hoc/regular reports supporting SME or KAM customers.

• Stays informed on shipment and exception status for allocated KAM customers.

• Proactively informs customer on shipment status and exceptions.

• Passes Sales leads or any potential business opportunities to Sales Team.

Requirements

• Minimum GCE 'O’ Levels or Diploma.

• Working Experience & Knowledge / Technical Skills Preferred

• Minimum 2 years of customer service work experience

• Experience in Express Distribution or Supply Chain Logistics industry is preferred.

Working Hours

5.5 days work Week

This position reports directly to Operations Management (Distribution Centre & Gateway) Dept. Closely working with Distribution Centre Warehouse Team and Gateway Export Team, primarily handling and managing shipment exceptions (ie, Export Unsendables) and providing solutions.

Job Description:

• Formulate and update the standards and lists for Imports and Exports information (Restricted, Prohibited items in importing into Singapore, exporting out of Singapore) as regulated and updated by Singapore Export Controls / Customs policies, and destination customs regulations.
• Formulate, update on a timely manner and cascade Export document requirements as aligned and updated with Singapore Custom policies.
• Providing guidance and on-time solution provision and answering export queries received from multi-channel frontline sources (ie, from Couriers, Service Point leaders, Customer Service, etc).
• Review, update and resolve the Daily Detained & Ageing list export goods and contact the customer to supplement the incomplete export information.
• Be able to advise to internal or external stakeholders the full set of export shipping documents required, and any revisions or amendments required (ie, commercial invoice, packing list, certificate of origin, non-dg form, etc).
• Liaise with internal and external stakeholders ensuring that there is a good and timely flow of information and updates.
• Apply pre-export inspection when needed; Audit exported shipments, contact customer, or liaise closely with Customer Service Team to obtain or supplement incomplete export documentation.
• Ensure compliance to customer’s standard operating procedures.
• Coordinate and facilitate calibration sessions with Internal Stakeholders.
• Exercises sound judgment within defined practices and policies for obtaining solutions, including facilitating any discussions that are required to resolve open export issues.
• Perform or assist warehouse team in physical handling of exported goods as needed or requested.
• To ensure that all controlled documents like SOP (standard operating procedures) and working instructions are maintained and updated regularly.

Requirements:

• Diploma or Degree, preferably in Logistics / Supply Chain
• Minimum 2 years of work experience in Logistics / Supply Chain / Express Delivery companies, focus on Export processing
• Familiarity with Singapore Custom Export Control
• Understanding of Chinese Import Policies and Requirements
• Preferably with Dangerous Goods (DG) course training and certification
• Good interpersonal and communication skills.
• Analytical & Solution-provision skills
• Proficiency in MS office: Word, Excel and Powerpoint

Job Roles & Responsibilities

• Provide full spectrum of HR and administrative support
• Draft and prepare letters when required (appointment, confirmation, increment and promotion etc)
• Perform leave administration and overtime computation
• General administrative duties including documentation, filing and updating of data
• Manage training related matters
• Manage on-boarding and exit processes, which includes orientation, confirmation and off-boarding.
• Maintain and upkeep of employee records. This includes all HR Reports and MOM surveys.
• Assist with daily operations of the HR functions e.g. employee enquiries, grievances and complaints, and all work-related HR issues
• Advise line managers on HR matters relating to Singapore’s labour laws, Employment Act, Immigration, CPF, etc.
• Maintain complete and updated employee records
• Processing of monthly Payroll
• Responsible for timely tax filing (including but not limited to IR21 and IR8A), CPF submission, all government claims and statutory pay requirements.
• Any other duties or projects assigned by the superior

Requirements:

• Minimum Diploma in HR/ Finance/ Accounting or a relevant discipline
• At least 2 years of relevant hands-on experience
• Working experience with Timesoft and SAP is an advantage
• Result and service-oriented individual who possesses initiative and good communication and writing skills
• Proactive team player with the ability to work independently
• Enthusiastic and resourceful with a "can-do" attitude
• Ability to manage and set priorities in a fast-paced environment
• Good command in written and spoken English and Chinese as to communicate effectively with our China counterpart