Total 201 service centre manager job vacancies in F&B / Tourism / Hospitality category in The United States of America

We are seeking a dynamic and experienced Outlet Manager to join our Food & Beverage team in Mumbai, India. As the Outlet Manager, you will be responsible for overseeing the daily operations of our restaurant, ensuring exceptional customer service, and maximizing profitability while maintaining the highest standards of food quality and safety.

• Develop and implement marketing strategies to increase customer traffic and revenue
• Handle customer feedback and resolve issues promptly and professionally
• Collaborate with the culinary team to develop and update menus based on customer preferences and market trends
• Analyze financial reports and make data-driven decisions to improve performance
• Oversee all aspects of restaurant operations, including food preparation, service, and cleanliness
• Manage inventory, control costs, and optimize profitability while maintaining quality standards
• Ensure compliance with all health, safety, and hygiene regulations.

1. Guest Interaction:

   • Greet guests upon arrival at the hotel restaurant, bar, or café.
   • Provide information about food and beverage menus, specials, and promotions.
   • Assist with reservations, special requests, or specific dietary needs of guests.
   • Handle any guest complaints or issues regarding food and beverage service, ensuring prompt resolution and satisfaction.

2. Customer Service:

   • Ensure all guests receive attentive, friendly, and professional service.
   • Monitor the dining experience to ensure that guests are enjoying their meal and their needs are met.
   • Maintain a welcoming and positive attitude to enhance guest experience.

3. Coordination with F&B Staff:

   • Communicate guest preferences and requests to kitchen staff and service personnel.
   • Work closely with the F&B team (waiters, bartenders, chefs) to ensure smooth service and efficiency.
   • Assist in managing guest orders and seating arrangements.

4. Problem Solving:

   • Resolve guest complaints or service issues in a polite and efficient manner.
   • Offer alternatives, compensation, or special attention to maintain customer satisfaction.

5. Reservation Management:

   • Assist with managing restaurant reservations, ensuring efficient seating and minimizing wait times.
   • Confirm reservations and follow up as necessary.

6. Administrative Duties:

   • Maintain accurate guest records, including preferences and feedback.
   • Handle guest requests for dining arrangements, private events, or special functions.

7. Promotions and Upselling:

   • Promote F&B offerings, such as new menu items, seasonal specials, and events.
   • Upsell drinks, desserts, or higher-value menu items to enhance revenue.

8. Hygiene and Cleanliness:

   • Ensure the restaurant or dining area is clean, well-organized, and aesthetically pleasing.
   • Monitor food safety standards and cleanliness in the F&B area.

9. Event Coordination:

   • Assist in organizing and coordinating special events such as banquets, conferences, or private dinners.
   • Collaborate with the events team to ensure smooth operations.

10. Training and Support:

    • Provide guidance and support to junior F&B staff, ensuring they understand hotel service standards and guest expectations.
    • Participate in training programs to stay updated on best practices in guest relations and service.

1. Sales and Revenue Generation

• Develop Sales Strategies: Design and implement sales strategies to meet or exceed sales targets.
• Customer Acquisition: Identify and approach potential clients or customers for corporate accounts, events, and bulk orders.
• Account Management: Handle existing client relationships, ensuring repeat business and customer satisfaction.
• Sales Presentations: Present the company’s F&B offerings to prospective clients through meetings, phone calls, or emails.
• Promotions: Plan and execute special offers, promotions, and discounts to attract customers.

2. Market Research and Analysis

• Industry Trends: Stay up-to-date with the latest trends in the F&B industry and consumer preferences.
• Competitor Analysis: Monitor competitors’ offerings, pricing strategies, and promotions to stay competitive.
• Customer Feedback: Collect and analyze feedback from customers to improve sales strategies and product offerings.

3. Sales Administration

• Order Management: Process and track sales orders, ensuring timely delivery of products.
• Reporting: Prepare regular sales reports, forecasting, and performance analysis to share with senior management.
• Database Management: Maintain and update customer databases and sales records.
• Contracts and Agreements: Handle the negotiation of contracts, terms, and pricing with clients.

4. Relationship Building

• Networking: Build and maintain relationships with key clients, suppliers, and business partners.
• Customer Service: Address client concerns or complaints promptly, ensuring a high level of customer satisfaction.

5. Collaboration

• Team Coordination: Work closely with other departments like marketing, product development, and operations to ensure smooth service and effective sales.
• Event Coordination: Collaborate with event managers or catering teams to provide customized F&B services for events.
• Marketing Support: Assist the marketing team with campaigns, advertisements, and other promotional materials.

6. Budget Management

• Sales Forecasting: Assist in setting sales targets and budgets for the F&B department.
• Cost Control: Help in managing pricing strategies and margins to ensure profitability.

7. Customer Education

• Product Knowledge: Have in-depth knowledge of the F&B products or services offered by the company and educate clients on the menu, ingredients, or sourcing.
• Tasting Events: Host or participate in tastings or promotional events to educate customers about new products or services.

8. Training and Development

• Training Junior Sales Team: Onboard and train new sales staff to maintain high performance and company standards.
• Self-Improvement: Continuously seek professional development opportunities to improve sales techniques and knowledge.

As the Beverage Manager, you will be responsible for overseeing the entire beverage operation across our resort’s outlets. This includes creating and curating innovative beverage menus, managing beverage costs, training and mentoring bar staff, and ensuring that our guests receive top-notch service that enhances their overall experience.

Key Responsibilities:

• Develop and implement unique beverage concepts that align with the resort’s wellness philosophy and enhance guest satisfaction.
• Manage the day-to-day operations of all bars and beverage outlets, ensuring smooth and efficient service.
• Oversee the selection, purchasing, and inventory management of all beverages, including alcoholic and non-alcoholic options.
• Train, develop, and motivate bar staff to deliver exceptional service and maintain high standards.
• Monitor beverage sales and implement strategies to increase profitability while maintaining quality.
• Collaborate with the culinary team to create beverage pairings that complement our menu offerings.
• Ensure compliance with all health, safety, and hygiene standards related to beverage service.
• Stay updated on industry trends and incorporate them into our beverage program to keep it fresh and exciting.
• Foster a positive working environment that promotes teamwork, creativity, and excellence.

Are you an early riser who loves the buzz of a bustling breakfast service we want you!!!!!
Do you believe the perfect morning begins with the best breakfast, whether it’s perfectly poached eggs, the creamiest latte, or that breakfast platter guests dream about? If you're someone who thrives in the morning rush and has a knack for turning every breakfast into a memorable moment, we want YOU as our Breakfast Restaurant Manager!

Here at Sofitel Noosa Pacific Resort, you won’t just be managing a team—you’ll be leading a high-energy, passionate group that transforms each morning into an experience our guests can’t wait to wake up to. From serving flawless à la carte breakfasts to remembering the exact way our regulars take their coffee, you’ll create moments that our guests will remember long after their stay. You’ll take pride in crafting the perfect cappuccino, delivering a delicious meal, and making sure every guest feels like they’re starting their day with a little extra touch of luxury.

What you’ll be doing:

Delivering exceptional service: You’ll create unforgettable experiences for every guest, ensuring they feel at home from the moment they walk in and enjoy seamless, professional food & beverage service.
Creating lasting connections: Get to know our VIPs and regulars on a personal level—remembering their names, their favourite coffees, and how they like their eggs. You’ll build those meaningful relationships that make every guest feel valued.
Leading a rockstar team: Recruit, inspire, and mentor our amazing breakfast team. You’ll empower them to deliver top-notch service every day and help them grow in their roles.
Making an impact on guest satisfaction: You’ll be constantly looking for ways to improve our service, using guest feedback to innovate and deliver even more extraordinary moments.
Being a Heartist ambassador: You’ll actively promote the best of Sofitel Noosa, ensuring guests know about all the amazing things we have to offer—whether it's a special promotion or a hidden gem on the resort grounds.
Innovating together: Collaborate with our kitchen and marketing teams to brainstorm creative ways to elevate our breakfast offerings and keep our service fresh, exciting, and one step ahead.

• To display a pro-active and leading role in terms of service, culture, development, systems, procedures, and skills development
• To ensure that the Restaurant is managed efficiently according to the established concept statements.
• All operating standards are adhered to in order to achieve the level of service established in the Departmental Operations Manual.
• To assign responsibilities to subordinates and to check their performance periodically.
• To assist in the operation and be visible during entire meal period.
• To establish and strictly adhere to the par stocks for all operating equipment and supplies, to ensure that the outlet is adequately equipped.
• To liaise with the Kitchen and Beverage department on daily operation and quality.
• To handle all guests requests and enquiries on food, beverage and service.
• To establish a rapport with guests maintaining good customer relationship and assisting to update guest history.

We are seeking an enthusiastic and detail-oriented Assistant Restaurant Manager to join our team in Surabaya, Indonesia. As a key member of our management team, you will play a crucial role in ensuring smooth daily operations and delivering exceptional dining experiences to our guests.

• Assist the Restaurant Manager in overseeing daily operations, including opening and closing procedures
• Support in recruiting, training, and managing restaurant staff to maintain high service standards
• Ensure excellent customer service by addressing guest concerns promptly and professionally
• Collaborate with the management team to implement promotional activities and special events
• Monitor and maintain food and beverage quality, cleanliness, and adherence to health and safety regulations
• Assist in inventory management, including ordering supplies and minimizing waste
• Support financial management efforts by monitoring expenses and analyzing performance metrics
• Foster a positive and collaborative work environment among staff members
• Implement and maintain efficient systems for reservations, seating, and wait list management
• Stay informed about industry trends and competitor activities to contribute to the restaurant's growth strategies

We are seeking a dynamic and experienced Restaurant & Bar Manager to join our team in Surabaya, Indonesia. As the Restaurant & Bar Manager, you will be responsible for overseeing all aspects of our establishment's operations, ensuring exceptional customer experiences, and leading a team of dedicated professionals.

• Manage the day-to-day operations of the restaurant and bar, ensuring smooth service and customer satisfaction
• Oversee inventory management, including ordering supplies and maintaining optimal stock levels
• Develop and implement strategies to increase revenue and profitability
• Ensure compliance with food safety regulations and maintain high standards of cleanliness and hygiene
• Recruit, train, and supervise staff members, fostering a positive and collaborative work environment
• Handle customer inquiries, feedback, and complaints promptly and professionally
• Analyze sales data and prepare reports for upper management
• Collaborate with the kitchen team to develop and update menus
• Manage budgets and control costs while maintaining quality standards
• Organize and oversee special events and promotions to attract and retain customers

We are looking for a dynamic and experienced Spa and Wellness Manager to lead our operations, ensuring outstanding service and an unforgettable guest experience. 
This role requires a blend of leadership, creativity, and business insight to maintain and elevate our spa's reputation as a premier wellness destination.
Key responsibilities include providing a warm and seamless experience for every guest, addressing and resolving client feedback promptly and professionally, and creating engaging promotions, wellness packages, and seasonal offerings. You will also be tasked with monitoring performance metrics and meeting financial objectives.
 

Developing and Maintaining Budgets
•    Develop and manage all financial, employee engagement and guest satisfaction plans and actions for Food and Beverage departments through daily operations, promotions, activations & event plan
•    Maintains a positive cost management index for kitchen and restaurant operations

Leading Food and Beverage Team
•    Manage the Food and Beverage departments (not catering sales)
•    Supervise and manage employees, all day-to-day operations and understand employee positions well enough to perform duties in employees’ absence
•    Utilize interpersonal and communication skills to lead, influence, and encourage others
•    Create and nurture a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service
•    Respond quickly and proactively to employee’s concerns
•    Provide a learning atmosphere with a focus on continuous improvement
•    Provide proactive coaching and counseling to team members

Ensuring Exceptional Customer Service
•    Provide excellent customer service & manage day-to-day operations
•    Respond quickly and proactively to guest’s concerns
•    Take ownership of a guest complaint / problem until it is resolved or it has been addresses by the appropriate manager or employee
•    Service as a role model to demonstrate appropriate behaviors

Managing and Conducting Human Resource Activities
•    Provide guidance and direction to colleagues, including setting performance standards and monitoring performance
•    Conduct performance reviews in a timely manner
•    Identify the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills
 

Reporting to Director of Operations, you will have the ability to pro-actively position and drive the business to stay ahead of the industry trends. 

What you will be doing:

• Building and leading an opening team capable of executing our full offering to the highest standard to a discerning international clientele. 
• Implementation and upholding of BOH, FOH and hotel systems to ensure consistency and quality
• Develop a culture of quality through training, leadership and presence
• Work closely with Director of Hotel Operations, Executive Chef and wider Hotel Management team to achieve hotel goals
• This role requires the availability to work late evenings, weekdays, weekend and public holidays. 

Responsible for the supervision of the smooth and efficient daily operation of the Front Desk and ensures that all hotel guests and visitors receive an optimum level of service and care at all times.

This is a hands-on role, highly customer focused, and requires an individual who can lead by example in meeting and maintaining our team brand standards. In addition, you will:

• Oversee all guest arrivals and departures, ensuring room allocations and check in/out processes adhere to agreed procedures and standards.
• Manage and supervise tasks of staff to ensure that highest quality service is delivered and department standards are met.
• Provide loyalty incentives, whilst applying a creative lens that is ambitious & “out-of-the-box”
• Review and implement Procedures
• Communicate with Hotel Manager on all matters regarding guest services & hotel operations.
• Supervise shift handover procedures.
• Coordinate and communicate with other hotel departments as required regarding general administration and operations issues.
• Provide management presence at all times by assisting with the handling of guests’ needs and complaints tactfully and efficiently.

• Must have a thorough working knowledge of the F&B Service & Front Office operations to include the F&B,  front desk, reception/cashiering procedures and reservations.
• Must have strong understanding of the functions of each department of the hotel, physical layouts of the hotel facilities, the key personnel and their roles, daily functions and special events, and conventions and groups currently in the house and due to arrive.
• Assists in conducting training for all F&B/Front Office employees.
• Attend and directs daily front office operations and as a one of the team.
• Attends to credit problems.
• Performs any other duties as directed by the Guest Service Manager.

Assists Director Guest Services formulating new procedures and directives in order to continue improve the Guest Service Department.

• Provide efficient, friendly and professional service to all guests.
• Lead by example when attending to guest requests.  Show efficiency in constantly striving to provide Total Customer Satisfaction.
• Take initiative to ensure that interactions with our customers (internal or external) are positive and productive; call your Manager if difficulties arise.
• Work together with trust so that colleagues and management meet the goals of the department/Hotel.
• Treat customers and colleagues from all cultural groups with respect, sensitivity and transparency.
• Take every opportunity to be a “salesperson” by active selling of special promotions and facilities available within the Hotel.

• Assists in supervising the function of all Food and Beverage employees, facilities, sales and costs, to ensure maximum departmental profit is achieved
• Controls and analyses, on an on-going basis, in order to optimize the following:
o Quality levels of product and service
o Guest satisfaction
o Merchandising and marketing
o Operating costs
o Sanitation and cleanliness (hygiene)
o Outlet Maintenance
• Coordinates and supervise the preparation, presentation and service of food products to ensure the highest quality at all times
• Establishes and maintains effective employee relations
• Assists in coordinating pricing and preparation of menus, beverage and wine lists by taking into consideration such factors as:
o Local requirements
o Market needs
o Competition
o Trends
o Recipes
o Potential costs
o Availability of Food and Beverage products
o Merchandising and promotions.
• Coordinates to determine the minimum and maximum Food and Beverage par stocks and Food and Beverage items in accordance with quality and quantity standards
• Daily and weekly Food and Beverage meetings relating to, but not limited to, the following:
o Overall Food and Beverage financial results and profitability
o Projected business
o Operations results and problems
o Changes in procedures
o New management policies
o Quality improvement
o Sales improvement
o Productivity improvement
• Attends all other meetings as required by the administrative calendar
• Keeps and up-to-date standard recipe file for all Food and Beverage items to include:
o Sales history
o Sales mix
o Actual costs
o Potential costs
o Par stock
o Production time
• Assists in implementing a daily, weekly and monthly checklist for all Food and Beverage departments. Ensures proper follow-up to attain maximum quality and efficiency
• Keeps aware of trends, systems, practices and equipment in Food and Beverage preparation and service in the hotel and restaurant field through trade literature and actual visits
• Interacts with individuals outside the hotel including, but not limited to, clients, suppliers, government officials, competitors and other members of the local community
• Assists Outlet Manager on manpower planning and management needs
• Involves in the preparation and management of the Department’s budget
• Performs any other duties which may be assigned by the management from time to time

We are seeking a dedicated and customer-focused Guest Service Associate (GSA) for our Food & Beverage Service team in Mysuru, India. As a GSA, you will play a crucial role in ensuring our guests have an exceptional dining experience while upholding our high standards of service and hospitality.

• Greet and seat guests in a friendly and professional manner
• Take food and beverage orders accurately and efficiently
• Serve meals and drinks in a timely and courteous manner
• Provide detailed information about menu items, specials, and beverages
• Upsell additional items to enhance guest experience and increase revenue
• Process payments using Point of Sale (POS) systems
• Maintain cleanliness and hygiene standards in the dining area
• Collaborate with kitchen staff to ensure order accuracy and timely delivery
• Address guest concerns promptly and professionally
• Assist in setting up and closing down the restaurant
• Comply with all food safety and hygiene regulations
• Participate in team meetings and training sessions to improve service quality