Total 31 Finance / Banking / Insurance job vacancies in Wales

37.5 hours a week - Monday to Friday

Hybrid working available

Our Administrators work alongside our International Private Medical Insurance (IPMI), Travel & Medical teams providing general administrative support to various business functions. This will include supporting our ALC and IMGE product lines to assist with policy related queries as well as supporting our Claims Handlers and Case Managers who are assisting members wishing to claim on their insurance policies.

The Administrator will manage all incoming correspondence through calls, chats and emails relating to policy queries, claims, payments, and general queries. They will also provide invoicing and general administrative support to the Medical Team when required.

The Administrator will:

• Provide the highest level of customer service to both internal and external clients
• Ensure all internal and external communications are dealt with in a professional, disciplined and courteous manner at all times
• Empathetically manage all enquiries from patients, their relatives and providers on claim related matters in a prompt, courteous and professional manner
• Effectively manage all inbound correspondence, including calls, chats and emails, as well as your own time and workload, immediately raising any concerns to the management team
• Always demonstrate a sense of urgency, being able to prioritise tasks in favor of customer satisfaction and adherence to internal protocols
• Be familiar with IMG's service standards and ensure that any assistance provided is done so in accordance with these
• Accurately allocate all correspondence and documentation to the relevant claims and assign tasks to ensure the correct flow of claims through to the Claims Handlers
• Provide guidance and assist members to submit and view the details of their claims using our online customer portal
• Oversee payment queries and manage to resolution with support from Claim Handlers We are looking for an individual with the following areas of expertise:
• Fluent spoken and written English
• Excellent written and oral communication skills, delivered in a clear and professional manner
• Familiarity with general office procedures in addition to being computer literate with good keyboard skills. A sound working knowledge of Microsoft Word and Outlook is a requirement
• Good organisational skills, the ability to prioritise workload and use own initiative
• A diplomatic open style and approach and the ability to demonstrate customer led thinking
• A high degree of accuracy and attention to detail
• Proactive approach to work and analytical problem-solving skills
• Ability to identify when it is appropriate to escalate a problem

• Hybrid Working
• Competitive Salary of £20,319 - £22,000 (Depending on Experience)
• We promote internally as much as possible
• Diverse workforce
• Summer and Christmas Parties
• Birthday Day Off
• Bupa Dental Insurance
• Healthshield Cash Plan
• Travel Insurance
• 22 Days leave and 9 Bank Holidays, annual leave Increases to 30 Days
• Christmas Eve Off
• Surprise events for overachieving employees - such as tickets to Beyonce etc
• Employee of the month/year awards
• 2 volunteer days a year

IMG is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, genetic information, disability, age, veteran status, and other protected statuses as required by applicable law.

Proud member of the Disability Confident employer scheme