Position: Executive – Call Centre/Contact Centre

Location: Bangsar

Job Highlights

• • Close to LRT/MRT station
  • Specially looking for talented candidates
  • Start ASAP

Job Responsibilities:

• • To provide a high level of customer service experience when attending to customers' request, inquiries and complaints within the turn-around-time.
  • To provide first call resolution in an effective and timely manner.
  • To handle customer inquiries in an efficient, courteous and professional manner.
  • Able to work both independently in a team environment by supporting team members in the absence on customer follow up i.e. ownership.

Job Requirement:

• • Bachelor's Degree/Diploma in any related discipline.
  • Experience in Customer Service/Call Centre/Credit Card Sales/ Banking or financial industry background will be an added advantage. However, fresh graduates are also welcome to apply
  • Computer literate and proficient in Microsoft Office.
  • Fluent in conversing in both English and Bahasa Melayu.
  • Able to start immediately is an added advantage.
  • 5-day work week with the ability to work on shift rotations on weekends and public holidays. (Selected candidates will be entitled for rest day and off day on alternate basis)
  • A strong team player with good etiquette.
  • Successful candidate will be based at Bangsar Office.

Perks & Benefits

• Commission and bonus
• Nearby public transport
• Casual dress code
• Medical insurance

This role will be responsible to manage Group’s governance matters and ensure compliance to regulatory requirements, including Bank Negara Malaysia, Bursa Malaysia, Companies Commission of Malaysia and etc. This role also involves handling all matters related to management control of subsidiaries.

Job Description

• Manage Group’s governance matters and ensure compliance to regulatory requirements, including Bank Negara Malaysia, Bursa Malaysia and etc.
• Manage matters related to management control of subsidiaries.
• Establish clear decision-making authority and protocols between the parent company and subsidiary.
• Oversight and monitor the development of subsidiaries’ overall policies, procedure, guidelines etc. to ensure compliance with applicable law, regulations and corporate policies.
• Management, verification and provide guidance to ensure compliance of the subsidiary's governance and operations.
• Manage services related to management contracts and brand royalty contracts concluded between the Company and its subsidiaries.
• Provide guidance on the management of necessary licenses, approvals, and notifications for subsidiaries, as well as on responding to matters pointed out by the relevant authorities.
• Provide guidance, advice, and coordination to subsidiaries in dealing with financial systems, laws, and regulations (foreign investment control laws, business-related supervision and regulations, personnel affairs, and withdrawal).

Perks & Benefits

• Nearby public transport
• Flexible working hours
• Casual dress code
• Medical insurance
• Personal leave

• Responsible for the Technology Risk Management function for ACSM in managing technology risk and enhancing technology resilience.
• To oversight the current and emerging technology risk, cyber risk and security which could potentially impact the ACSM’s risk profile.
• To ensure information assets and technologies are adequately protected.
• Identify and report on technology risk including security breaches, to initiates correction action and regulatory requirements.
• Facilitate independent technology risk assessment which has been assigned by CISO.
• Act as coordinator and point-of-contact in cyber risk management activities (i.e. cyber risk identification, prevention, detection and recovery)
• Responsible for staying abreast of the latest cyber security practices, technologies, incidents and emerging threat.
• Oversee incident response planning, as well as the investigation of cyber security breaches, and assists with disciplinary and legal matters associated with the breaches as necessary.
• Participate in development and implementation of the appropriate and effective controls to mitigate identified threats and risks.
• Create and maintain and IT risk register to ensure that all identified Technology risk factors are accounted for.
• Participate in IT project and initiatives to bring pro-active risk management focus into solutions.
• Assists in the research, development, communication, maintaining and working with the operational unit on the enforcement of IT security architecture, policies, procedures, solution and standards with the IT division.
• Conduct the ACSM awareness initiatives in relation to cyber risk and technology risk.

Perks & Benefits

• Nearby public transport
• Flexible working hours
• Casual dress code
• Medical insurance
• Personal leave

Shortlisted candidates will have the opportunities to explore in the following area(s):

• Human Resources & Admin Group 
• Information Technology Division 
• Sustainability & Risk Management Division 
• Internal Audit Division 
• Accounting Department
• Financial Reporting & Taxation Department
• Business Process Department 
• DX Planning Department
• Marketing & Business Development Division 
• Legal & Compliance 
• Corporate Communication Department
• Corporate Strategy Department
• Customer Service Department 
• Fraud & Authorization Department 

Job Requirements

• Candidate must possess or currently pursuing a Bachelor's Degree or equivalent with CGPA 3.0 and above.
• Applicants must be willing to work in Bangsar South.

Perks & Benefits

• Nearby public transport
• Flexible working hours
• Casual dress code
• Personal leave

• Assist in the development and implementation of digitally led marketing plans to achieve growth ambition for online customer acquisition of assigned portfolios/businesses.
• Work closely with the team to support initiatives that drive new customer base through first product onboarding of credit cards or personal financing - increase customer conversions and generating qualified digital leads.
• Collaborate in efforts to grow downloads, usage, and awareness of the AEON Wallet app and other AEON Credit products and services.
• Stay abreast with the knowledge of marketing trends, developments, and best practices to uphold the brand’s competitive advantage.
• Support effort to grow market segmentation & targeting for each assigned product line/channels.  
• Familiarize with the target segments and opportunities within the existing customer base to improve migration to digital services.
• Work hand-in hand in ideating & implementing a cohesive digital marketing strategy across all social media handles, ensuring alignment of communications and messaging across all digital platforms.
• Assuring the effectiveness of digital marketing initiatives through tracking and analysis of campaign results with the aim to optimize and to scale at large.
• Support the process of developing all credit card usage campaign collaterals.

Job Requirement

• Degree or other suitable qualification, preferably in Marketing 
• Minimum 5 years of relevant working experience in a digital marketing capacity, preferably within the financial or banking industry.
• Foundationally strong digital marketing analytical skills including confidence with traditional touchpoints.

Perks & Benefits

• Nearby public transport
• Flexible working hours
• Casual dress code
• Medical insurance
• Personal leave

Job Description

• Manage Credit Card Finance Operation Function, to ensure that Settlement to Merchant and Card Scheme by timely basis;
• Manage Loan Financing Function, ensure that proper reconciliation being carry out by timely basis;
• Lead the accounting department and ensure that all the expenses recognize (ie accruals, prepayment and fixed assets) on time.
• To review month end account closing and perform analysis on fluctuation.
• To ensure that periodical closings, reports, ledgers reconciliation are prepared accurately and reviewed in a timely manner.
• Support respective Stakeholder on Credit Card and Loan Financing operation, providing recommendations or problem solving as and when required.
• To manage Strategic Department, review monthly management reports, Department Performance Reporting to respective Business Unit.
• To support in preparing variance analysis on performance as well as cost analysis for difference types of meeting purposes.
• Ensure financial records are maintained in compliance with accepted policies and procedures.
• To work closely with Internal and external auditors. 
• Ensure compliance of Finance processes and initiate operations efficiency improvement to existing processes if required
• To comply with policies and procedures, clear desk policy, store P & C information in locked place, shred unwanted documents; be mindful of internet/email usage, security and proprietary information to reduce the risk of security breaches.
• Support the company’s business direction and growth

Requirements:

• Degree holder in Accounting / Finance and/or professional accounting qualification in ACCA, CIMA, CPA or MACPA.
• Minimum 10 years of relevant experience with established companies and/or reputable audit firms.
• Proficiency in all aspects of financial processes
• Keep abreast with changes in financial reporting standards
• Ability to work under pressure and meeting tight deadline.
• A good team player, strong in Finance Operation skill and leadership skills
• Think out-of-box and recommend alternative solutions for challenges encountered.

Perks & Benefits

• Performance bonus
• Nearby public transport
• Central location
• Smart Casual dress code
• Medical insurance
• Personal leave
• Personal development opportunities

•  Drive the execution of marketing activities for the assigned portfolio to achieve growth opportunities, market share and profit objectives in line with the overall commercial priorities. 
•  Implement brand activation strategies and retail marketing plans in accordance with overall brand positioning.
•  Create impactful marketing and trade marketing materials such as point-of-sale materials, merchandising displays, and sales presentations. 
•  Execute all brand activation initiatives, retail merchandising installation and implementation across all touch points. 
•  Build strong relationships with product team, sales team and trade partners to ensure effective execution of channel initiatives. 
•  Identify challenges, and propose improvements to enhance customer engagement with the brand.
•  Track & analyse the effectiveness of current localized events and to work with regional teams on implementation of improvements. 

 Requirement

•  Degree or other suitable qualification, preferably in Business Management/Marketing. 
•  Minimum 5 years of relevant working experience in marketing, preferably within the financial or banking industry. 
•  Possesses sound Marketing/Trade Marketing/Retail Marketing/Brand Activation knowledge, excellent communication & strong interpersonal skills. 
•  Customer centric marketer with an inquisitive and passionate brand mindset. 
•  Possess analytical and customer insight skills, including confidence with both digital tools and traditional touch points across all channels and platforms. 
•  Proficient in data analysis with ability to interpret and translate customer behavioral insights into strategic activities. 
•  Able to work independently without much supervision, resourceful, innovative and is a team player. Strong attention to detail and self-motivated with a high level of drive, initiative, and commitment. 
•  Possess good communication and interpersonal skills to work collaboratively with cross-functional stakeholders to optimize quality and impact of omni-channel plans and campaigns. 
•  Prepare to take on other roles and responsibilities when required. 

Perks & Benefits

• Nearby public transport
• Casual dress code
• Medical insurance
• Personal leave

Job Responsibilities :

• Plan and conduct internal audit reviews according to the approved annual audit plan to assess effectiveness and efficiency of internal control, governance and risk management processes.
• Undertake audit planning and fieldwork independently and ensure well documented audit work papers to support audit conclusion and results.
• Prepare audit report and develop practical or value added recommendations to address the root cause of issues identified or to improve operational efficiency.
• Monitor and follow-up to ensure agreed improvement plans are timely implemented.
• Involvement in the Company’s J-SOX assessment process and other ad-hoc projects as and when required.

Job Requirements :

• Bachelor’s Degree or professional qualification in related field such as auditing, banking, accounting, finance, commerce.
• A minimum of 4 years of internal auditing experience, preferably with prior exposures in banking / financial services industry.
• Exposure and experience in ISO Management System (ISO9001, ISO14001, ISO27001 and ISO37001) and Japanese Sarbanes-Oxley (J-SOX) will be an added advantage.
• Good command of English with good report writing and communication skills.
• A good team player with high level of integrity, initiatives, and good interpersonal and analytical skills.

Perks & Benefits:

• Medical insurance
• Personal leave
• Personal development opportunities

• To manage, coordinate and maintain correspondence, reports documentations, meeting and appointment.
• Arrange, schedule meetings and appointment, jot down on calendars.
• Responsible for carrying out a variety of administrative tasks.
• Make travel and hotel arrangements for director
• Assist in monitoring and following up on operational issues across various businesses.
• Required to assist on ad-hoc task when necessary.

Requirements

• Minimum 2 years of relevant working experience, preferably supported Head of IT.
• Sensitive to numbers with knowledge of basic bookkeeping to manage financial reports accurately. 
• Strong ability to take initiative, set priorities, and work independently with minimal supervision.
• Good computer literacy and organizational skills.
• Strong memory retention and interpersonal skills.
• Exceptional time management skills, to handle variety of responsibilities while maintaining high levels of productivity. 
• High level of integrity, able to handle sensitive and confidential information with care. 

Perks & Benefits

• Flexible working hours
• 15% EPF Employer Contribution
• Performance Bonus

Your new company
Based on the outskirts of Strathaven, our client is recruiting for a Purchase Ledger Assistant to join their team on a permanent basis. The hours of work are Monday-Friday, 8.30am-5pm. Once training has been completed, hybrid working can be utilised, with 3 days per week in the office and 2 days per week from home offered. Due to the location of the role, it is essential that candidates have access to their own transport.

Your new role
Reporting to the Manager, the Purchase Ledger Assistant will work as part of a team of 6 (& as part of a wider finance function) and undertake a range of responsibilities. Your duties will include, but will not be limited to; matching, batching and coding of invoices, reconciliations, liaising with suppliers & internal colleagues, data entry, inbox management, handling queries, setting up new supplier accounts and general associated finance administration. The IT system used is Navision.

What you'll need to succeed
Experience of purchase ledger is ideal. Training can be provided in areas in which you are less experienced. You will be a team player who can also work well from their own initiative. You must have excellent communicative ability as you will work with a range of suppliers, clients and colleagues on a daily basis and correspond with them via telephone, email and face to face.


What you'll get in return
This is an excellent opportunity to join a well-established and well-respected organisation in a role in which you can utilise your existing finance support experience whilst developing your skillset. The team and manager are supportive and the organisation offers an excellent benefits package.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Based in a lovely rural setting which is easily accessible from Hull via car, this rapidly expanding company is looking to recruit a credit controller as a result of an internal promotion.
Working in a proactive and hard-working finance team of 4, you will report to the Finance Manager and be responsible for running the sales ledger and credit control function for the company.
This is a full-time, office-based role with a 4:30 finish, annual bonus and an increasing holiday allowance.
If you have recent and relevant experience in credit control, please click apply now for more information and an informal and confidential conversation.


What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Are you detail-oriented, organised, and passionate about finance? Do you thrive in a dynamic environment where your skills can make a real impact? If so, I have the perfect opportunity for you!
About the company:
They are a leading specialist company in industrial door solutions, renowned for their innovative products and exceptional service. As they continue to grow, they are looking for a dedicated Purchase Ledger Clerk to join their finance team and help them maintain their high standards of accuracy and efficiency.
What You'll Do:

• Manage Purchase Orders:
  Utilise the Xero system to process purchase orders with precision.
• Invoice Processing:
  Accurately enter purchase invoices into their accounting system using Sage AutoEntry.
• Financial Record Keeping:
  Maintain meticulous records of all transactions and ensure proper documentation.
• Month-End Procedures:
  Assist with closing procedures, including reconciling statements and outstanding purchase orders.
• Supplier Communication:
  Handle payment queries and invoice discrepancies with excellent phone etiquette.
• Administrative Support:
  Provide essential support to the finance team, including data entry and clerical duties.
• Software Utilisation:
  Efficiently manage financial data using Xero and other software tools.

What they're Looking For:

• Proficiency in Xero and Microsoft Office Suite, including Excel and Word.
• Strong organisational skills and the ability to manage multiple tasks effectively.
• Exceptional attention to detail and accuracy in data entry.
• Recent experience in a similar role is essential.
• Ability to work independently and as part of a team, with excellent communication skills.
• A proactive approach to problem-solving and a willingness to learn new systems or processes.
• Experience with Gmail, AutoEntry, and Job Logic software is a plus.

Why Join Us?

• Competitive Pay:
  £13.25 per hour.
• Flexible Hours:
  Part-time and full-time positions available (30 - 37.5 hours per week).
• Great Benefits:
  Enjoy casual dress, company pension, and on-site parking.
• Work-Life Balance:
  Monday to Friday schedule.

If you are a hardworking, resilient, and motivated individual with a passion for finance and excellent administration, they encourage you to apply for this exciting opportunity as a Purchase Ledger Clerk. Join them and be a part of a company that values your contributions and supports your growth!Apply Now and Take the Next Step in Your Career!

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

About the Company:
My client is a dynamic and innovative company operating in the manufacturing and engineering sector. The company is committed to excellence and continuous improvement, providing a supportive and collaborative environment for its employees.
Role Overview:
The Purchase Ledger Assistant will play a crucial role in the finance department, responsible for maintaining accurate purchase ledger records, processing invoices, and ensuring timely payments to suppliers. This position requires close collaboration with team members, suppliers, and various departments within the company.
Key Responsibilities:

• Supplier Management:
  Maintain up-to-date's data and onboard new suppliers in line with company processes.
• Invoice Processing:
  Accurately process supplier invoices, ensuring all relevant information is recorded and authorised.
• Cash Management:
  Handle day-to-day cash management tasks.
• Supplier Payments:
  Prepare payment runs to ensure timely payments to suppliers.
• Reconciliations:
  Regularly reconcile supplier statements to the purchase ledger and resolve discrepancies.
• Data Entry:
  Maintain accurate records of all purchase ledger transactions.
• Accruals/Prepayments:
  Provide information to the Finance Manager at month-end.
• Query Resolution:
  Address supplier queries and issues, liaising with procurement and other departments.
• Expense Claims:
  Assist with processing employee expense claims.
• Petty Cash:
  Manage the petty cash tin and process employee requests.
• Capital Purchases:
  Provide information on capital purchases and update the fixed asset register.
• Car Hire Management:
  Oversee the car hire process to manage costs.
• Audit Support:
  Assist during internal and external audits by providing necessary documentation.
• Process Improvement:
  Suggest and implement improvements to enhance efficiency and accuracy.
• Reporting:
  Support the Finance Manager with month-end and year-end reporting.
• Ad-hoc Projects:
  Participate in ad-hoc projects as directed by the Finance Manager or Finance Director.

Qualifications and Experience:

• Previous experience in a similar role is essential.
• Experience in finance and accounts within a manufacturing and engineering environment is desirable.
• Solid knowledge of basic accounting and finance principles.
• Proficiency in financial software and MS Office.

Skills and Competencies:

• Excellent communication skills.
• Ability to work under pressure and meet deadlines.
• High attention to detail.
• Strong report writing and organisational skills.
• Ability to work cross-functionally within the business.

Personal Attributes:

• Team player with a collaborative approach.
• Self-motivated and responsible.
• Friendly, persuasive, and assertive.
• Problem-solving skills and a can-do attitude.
• Passionate about the role and willing to learn new skills.
• Flexible and adaptable.

What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

What will I do in this position if hired?

In this Local Hire (Hazard Mitigation Insurance Specialist) position, you will provide technical advice and information to staff concerning the process for flood insurance claims and the relationship of flood insurance with disaster assistance programs.

Typical assignments include:

• Analyzing and interpreting non-federal flood and non-flood property insurance policies.
• Responding to requests from staff assigned to the Disaster Recovery Centers, insurance agents, lenders, adjusters, and Federal, State and local government officials regarding flood insurance issues.
• Researching complex insurance issues (e.g., basement coverage, 30-day waiting period, how to file ICC claims) and following up as required.
• Distributing insurance information to disaster-affected communities (e.g., fliers, publications, videos, statistics, public service announcements, insurance availability).
• Answering homeowners' questions concerning National Flood Insurance Program policy, rules and regulations.

What else do I need to know?

This announcement is for a position as a FEMA Local Hire. Local Hire employees help FEMA respond to, recover from and mitigate hazards by performing a variety of emergency management functions which are not limited to disaster survivor assistance, conducting and verifying damage assessments, and providing administrative, financial and logistical support.

Local Hires are Temporary Positions. The Local Hire Program is an appointment type granted under the Robert T. Stafford Disaster Relief and Emergency Assistance Act, Section 306 (b), which authorizes FEMA to appoint such temporary employees as necessary to accomplish work authorized under the Act. Appointments under this authority within FEMA are made to the excepted service and are nonpermanent in nature. A local hire's term of employment is 120 days. Local Hire appointments may be extended, in 120-day increments, based on the needs of the disaster.

FEMA is committed to ensuring that its workforce reflect the diversity of the nation. At FEMA, our workforce includes the many identities, races, ethnicities, backgrounds, abilities, ages, cultures, and beliefs of the people it serves. To learn about the ongoing diversity and inclusion efforts, reasonable accommodation process, and the FEMA Core Values, please visit www.fema.gov.

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