Location: Cardiff, with hybrid workingSalary: £21,000 - £24,300 reflective on experience within a similar industry Contract: Perm.....
Location: Cardiff, with hybrid workingSalary: £21,000 - £24,300 reflective on experience within a similar industry Contract: PermanentHours: 37.5 hours per week, Monday – Friday
We have an exciting opportunity within our fast paced and successful Contact Centre Operations Team. Due to recent growth, we are looking for individuals with a customer service or claim handling background to take inbound calls while providing a first class service to our customers who need to report a motor incident.
This opportunity will deal with FNOL (First Notification of Loss) insurance claims. The main duties of this role will involve taking inbound calls from our customers who will be registering a new motor accident claim. You will be tasked with processing correspondence in a timely matter and completing all relevant administrations tasks while ensuring you are making our clients journey with us as smooth as possible and putting their needs first.
What’s in it for you?
Salary- £21,000 - £24,300 reflective on experience in a similar industry.
Annual leave- 24 days, rising to 26 with length of service. Of course, you’ll have public holidays too and we’ll even help you celebrate with an extra day off for your birthday!
Pension- 3% Employer Contributions.
Financial Benefits- save-as-you-earn scheme, employee referral scheme- earn £1,000 per person you successfully refer, free life assurance and access to our Benefits App offering unlimited access to a huge range of retailer discounts and cashback deals (incl. Tesco, Asda, Currys, B&Q & Wickes to name just a few).
Lifestyle & Wellbeing Benefits- discounted & flexible gym memberships, eye care vouchers, a cycle to work scheme, a 24/7 Employee Assistance Programme with an NHS Approved mental well-being mobile app.
Motoring Benefits- access to an employee vehicle-leasing scheme, free motor accident assistance, discounted vehicle repairs and discounts on weekend vehicle hire and van hire.
About you
Proven customer service skills through a retail / hospitality or contact centre environment. Experience in a claims handler / FNOL position is highly desirable but not essential.
The ability to demonstrate excellent communication skills, not only verbally, but written communication too.
Naturally empathetic with the ability to connect with people
Ability to make informed decisions within in a fast-paced environment
High organisational and prioritisation skills with a strong attention to detail
About us
NewLaw is a leading specialist law firm and is part of Redde Northgate plc. NewLaw is ranked in the Legal 500 and Chambers and Partners for three areas; Personal Injury, Clinical Negligence and Private Client services. Our fresh approach to managing personal injury claims has made us a major force in the sector since we were first established in 2004. Our teams of specialists provide a service that 95% of our clients would recommend.
Be part of our future
If you would love to join our amazing contact centre operational team as a FNOL Claims Handler – Apply today
