JOB TITLE: Team Leader - Cavendish Online
SALARY: £45,054 - £50,060
LOCATION: Bristol Harbourside
HOURS: Full-time (40 Hours Per Week). Monday to Thursday 9.45am to 7pm. Friday 9.45am to 6pm.
WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, in the office.
About the opportunity
Are you passionate about making a difference whilst keeping the customer at the heart of everything you do? Then there's a role here for you!
Supporting our Cavendish Online business, we are currently looking for an enthusiastic and driven people leader to join our team. We're looking for someone to further embed our strong culture of trusting colleagues to do the right thing for our customers.
You'll lead, support and encourage the team to deliver excellent customer service and achieve high standards of accuracy, whilst also being pro-active in identifying risks and resolving issues.
This is an exciting opportunity for a highly motivated, adaptable, and ambitious individual to take a pivotal role in the success of this team. It is a varied and exciting role that involves coaching colleagues to be the best version of themselves.
About Us
We're on an exciting journey and there couldn't be a better time to join us. The investments we're making in our people, data, and technology are leading to innovative projects, fresh possibilities, and countless new ways for our people to work, learn, and thrive
What you'll need
The skills to lead and coach our online Sales Team and have a desire to work and succeed in a sales environment with monthly Targets / KPI's.
You'll have good interpersonal, organisational and communication skills. Encourage personal development and champion the group values.
The ability to identify improvement opportunities for existing processes, systems and procedures to improve customer experience whilst embracing curiosity and innovation to simplify the way we do things.
You'll take ownership of risk by proactively identifying and promptly call out opportunities to improve our control environment to ensure all customers receive fair outcomes.
Create an engaging environment and positively influence our culture by seeking feedback and recognising colleagues for their contribution.
About working for us
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.
We want our people to feel that they belong and can be their best, regardless of background, identity or culture.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.
And it's why we especially welcome applications from under-represented groups.
We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.
We also offer a wide-ranging benefits package, which includes:
* A generous pension contribution of up to 15%
* An annual bonus award, subject to Group performance
* Share schemes including free shares
* Benefits you can adapt to your lifestyle, such as discounted shopping
* 28 days' holiday, with bank holidays on top
* A range of wellbeing initiatives and generous parental leave policies
Want to do amazing work, that's interesting and makes a difference to millions of people?
Join our journey
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to
Disability Confident.