The Manager, EEO Counseling and Intake plays a pivotal role in managing a team counseling and processing EEO informal complaints adhering to defined timelines, policies and procedures.

• Serves as Equal Employment Opportunity (EEO) Specialist and the principal advisor on EEO Informal Complaints. Manages, directs, oversees, coordinates, and evaluates the EEO Informal Complaints programs, including the EEOC 462 report, accounting for the agency’s EEO counseling activities, including ADR outcomes and other relevant metrics, ensuring transparency and adherence to federal reporting standards.
• Establishes metrics and data collection on alternative dispute resolution success and EEO counseling outcomes. Establishes customer service expectations and performance metrics for all subordinate employees.
• Conduct briefings to discuss issues affecting the workforce, the effectiveness and status of EEO program goals, efficiency, and legal compliance of all areas of the EEO Informal Complaints program.
• Keeps abreast of developments in the Federal EEO process, regulations, policies, procedures, and corporate policies that affect the complaint processing program or issues that might arise in alleged complaints.
• Ensures contract EEO counselors and OEEO staff are trained and certified. Identifies the best options for yearly training and certifications for OEEO staff.
• Manages, directs and oversees a senior level staff comprised of EEO specialists. Assigns or coordinates work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees. Incumbent exercises full range of human resource and personnel management. Evaluates work performance of subordinates. Gives advice, and counsels employees on both work and administrative matters. Interviews candidates for positions, and recommends appointment, promotion, or reassignment to such positions. Hears and resolves complaints from employees, referring group grievances and more serious unresolved complaints to a higher-level supervisor or manager. Effects minor disciplinary measures, such as warnings and reprimands, recommending other action in more serious cases. Identifies developmental and training needs of employees, providing or arranging for needed development and training. Finds ways to improve production or increase the quality of the work directed and develops performance standards.
• Ensures that Equal Employment Opportunity (EEO), Diversity, Equity, Inclusion, and Accessibility (DEIA), employee development, employee performance, and other personnel plans, processes, and programs are executed equitably consistent with Corporate policy, legal requirements, and the mission of the Division; organizes, coordinates, and manages the work of diverse teams of employees by assigning work, developing employee skills, assessing/monitoring employee performance, and promoting inclusion.

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:
This job is responsible for providing advice and valuable financial solutions to complex Business Banking clients and prospects. Key responsibilities include serving as the primary point of contact/trusted advisor and acquiring, deepening, and maintaining profitable relationships, collaborating with teammates and facilitating client relationships with Product Specialists. Job expectations include having knowledge of the bank's products and services in order to identify cross-selling opportunities and increase overall client satisfaction.

Responsibilities:

• Manages an extensive portfolio of complex clients and prospects with annual revenues of $5-50 million and helps companies save, borrow, and invest for their current and future needs
• Acquires, deepens, and maintains profitable client relationships through sales, prospecting and enhancing existing relationships
• Understands and interprets financial and cash flow statements to assess and analyze financial conditions of companies and industry trends
• Collaborates with local market stakeholders and teammates throughout the bank, including Investment Banking, Foreign Exchange, and Wealth Management and facilitates client relationships with Product Specialists in Credit, Treasury Management, and Merchant Services in order to design and deliver financial solutions to clients and prospects
• Leads and facilitates dialogue with a variety of complex clients and prospects regarding topics such as the client and prospect industry, alternative capital structures, and general business issues
• Coaches and mentors peers, while utilizing leadership skills
• Adapts to changes in sales practices and broader market and industry conditions as needed

Required Qualifications:

• 5+ experience in commercial lending, business development, commercial credit and portfolio management in business banking or middle market sector required
• Management of an extensive portfolio of clients with annual revenues of $5-$50 million
• Proven track record of sales, prospecting new business and enhancing existing relationships
• Ability to understand and interpret financial statements and cash flow analysis to assess and analyze financial conditions of companies and industry trends

Desired Qualifications:

• Bachelor’s degree in Business, Finance or Economics preferred or equivalent relevant work experience

Skills:

• Business Development
• Client Experience Branding
• Client Management
• Client Solutions Advisory
• Relationship Building
• Account Management
• Financial Analysis
• Leadership Development
• Loan Structuring
• Referral Identification
• Credit Documentation Requirements
• Pipeline Management
• Referral Management
• Regulatory Compliance
• Risk Management

This position is posted as a Senior Relationship Manager but is flexible and can be filled as a Relationship Manager if the posted qualifications are met by a strong, less experienced candidate.

Shift:

Hours Per Week: 

Dealership:

Lithia & Driveway Southwest APC

If you are an accounting professional who wants to build your career in gear, come and take the journey with one of the nation's largest and most successful retail automotive teams. Lithia is one of the largest providers of personal transportation solutions in the United States and is among the fastest-growing companies in the Fortune 250 (#146).

We are committed to Growing our Company and Growing our People!

Schedule: Monday through Friday 8:00AM-5:00PM

Location: Onsite - Fresno, CA

Accounting Supervisor Responsibilities:

• Oversees accuracy of processes performed by Administrators & provides feedback on performance.
• Evaluate the operational performance of the assigned section and ensure accuracy and timeliness.
• Review work methods and intra-departmental procedures to ensure effective workflow.
• Implements changes in operational procedures to improve efficiency/effectiveness.
• Ensures deadlines are being met.
• Prepares routine correspondence regarding processing for the department and the stores.
• Analyzes data to make best practice recommendations and identify possible expense control items.

Qualifications:

• Bookkeeping Certification, associate degree in Accounting or 2 years commensurate experience (required)
• Auto Industry Experience (preferred)
• Retail Sales and/or Customer Service (preferred)
• Prior supervisory experience required
• Ability to adapt frequently to change, delays, or unexpected events in the workplace.
• Detail-oriented with strong organizational skills.
• Ability to communicate professionally.
• PC skills including knowledge of MS Office.
• Acceptable driving record and a valid driver's license in your state of residence.

We offer best-in-class industry benefits:

• Competitive pay
• Medical, Dental, and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

We offer best in class industry benefits:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

High School graduate or equivalent, 18 years or older required. Acceptable driving record and a valid driver's license in your state of residence necessary for select roles. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.