We are looking for a dynamic individual to join the management team within NHS 111 as a Team Leader. Work is guided by standard o.....
We are looking for a dynamic individual to join the management team within NHS 111 as a Team Leader. Work is guided by standard operating procedures, protocols or systems of work, but the worker makes judgments, plans activities, contributes to service development and demonstrates self-development. You will have responsibility of line management of staff.
You will manage a team of Health Advisors, based at St. Leonards in Dorset and provide real time performance management, visible and accessible leadership and coaching to staff in the team. You will be experienced in the use of Pathways and System One and local decision-making protocols.
You will ensure efficient, high quality, safe service delivery with adherence to National Quality Requirements and organisation key performance indicators. You will be required to follow a programme or learning and development, which will enable you to complete the required service competences.
This role is full time role of 37.5 hours per week
Develop and sustain productive working relationships with colleagues in order to support real time management of health advisors, senior health advisors, senior clinical advisors and dental nurses on shift, ensuring safe effective working. Maintain a close working relationship with Clinical, Audit and Training colleagues to ensure a joined- up approach to delivering operational objectives
Support and challenge workers on specific aspects of their practice by assisting call taking staff with Clinical Decision Support Systems queries when requested or through proactively identifying staff on shift who may need support. Ensure any performance concerns are addressed in real time and referred to the service manager as appropriate
Use information to take effective decisions i.e. interpret and apply performance data to gain a reliable picture of individual and organisational performance. This includes reviewing daily/weekly/monthly performance statistics against contract standards and take corrective action with the team to improve performance. Work closely with HR and the Resource Team to ensure optimisation of staffing and rotas, addressing areas of concern to ensure KPIs on all services are met.
Employment in this post requires an Enhanced Disclosure and Barring Service (DBS) check, which the Trust will cover the cost of. Applicants who subscribe to the DBS update service are able to present a valid DBS certificate instead of requiring a new check.
At Dorset HealthCare we’re on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We’re a dynamic, forward-looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost 800,000 people.
We do things differently here – it’s one of the reasons the CQC rated us ‘outstanding’ in 2019. It’s also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you’re looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities.
Our 7,000-strong workforce is at the heart of what we do and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity. We’re an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.
Working with us you’ll be part of a strong team, challenge yourself, build a career, and teach us what we don’t know. And you’ll be working towards our vision to be better every day through excellence, compassion and expertise in all we do.
For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post.
As part of our vision to have a skilled, diverse and caring workforce, Dorset HealthCare is working in partnership with The Prince’s Trust to support people getting into work, as part of this partnership, we are offering an employability service to support individuals between 16-30 years old with application writing, interview skills and other employment support. If you would like or know of anyone who would value this support please do contactdhc.wideningparticipation@nhs.net
This advert closes on Monday 1 Apr 2024
