Total 2 Fresh/Entry Level Finance / Banking / Insurance job vacancies in Upper Marlboro Office

American Family Insurance Claims Services (AFICS, Inc.) is seeking a dedicated and empathetic Associate Desk Adjuster to join our dynamic team. We are committed to fostering an inclusive work environment where diverse talents can excel. As an Associate Desk Adjuster, you will report to a Manager and provide exceptional customer service, manage claims, and resolve conflicts with fairness and sensitivity.

We encourage candidates from all backgrounds to apply, especially those with a passion for helping others and a desire to excel in a collaborative environment. If you possess the skills listed above, we would love to hear from you.

AFICS is dedicated to getting you ready for success. Training will be provided to develop the competencies required to be successful in this role.

In this primarily home-based role, you will spend 80% of your time (4+ days per week) working from home. On occasion you may be asked to travel to an office location for in person engagement activities such as team meetings, trainings, and culture events. For this reason, you should live proximate to one of the locations listed below: Madison, WI 53783; Boston, MA 02110; Chicago, IL 60601; Denver, CO 80112; Eden Prairie, MN 55343; Keene, NH 03431; St. Joseph, MO 64507; Phoenix, AZ 85034; Nashville, TN 37214

Internal candidates are encouraged to apply regardless of location and will be considered based on the needs of the role.

#LI-Remote

Compensation Minimum:$23 / hour

Compensation Maximum:#33.17 / hour

Compensation may vary based on the job level and your geographic work location.

Key Responsibilities:

• You will evaluate and investigate insurance claims with a customer-centric approach.

• You will communicate effectively with policyholders to gather necessary information.

• You will utilize time management skills to prioritize and handle multiple cases simultaneously.

• You will apply computer savviness to navigate our claims management systems and databases.

• You will demonstrate empathy and provide support to customers during stressful situations.

• You will resolve conflicts by finding equitable solutions that satisfy all parties involved.

• You will develop professional competencies through training and feedback.

Qualifications:

• You will possess outstanding customer service skills.

• You will manage your time and meet deadlines.

• You will have experience in conflict resolution, with a focus on maintaining relationships.

• You will be proficient in computer applications and be able to learn new software quickly.

• You are someone who can empathize with customers' needs and concerns.

Licenses

• Valid driver's license required plus an acceptable driving record.

• Obtain state specific property casualty claims licensing as required.

Travel Requirements

• Up to 10%.

• Catastrophe duty up to 75% as applicable.

Physical Requirements

• Work that primarily involves sitting/standing.

Working Conditions

• Not applicable.

The target start date is May 28, 2024.

We encourage you to apply even if you do not meet all of the requirements listed above. Skills can be used in many different ways, and your life and professional experience may be relevant beyond what a list of requirements will capture. We encourage those who are passionate about what we do to apply!

We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.

We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

#LI-MS2

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GENERAL FUNCTION:

Works with Default & Collections Management to organize the delivery of files for various individual loan audit requests.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank’s risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Attend audit meetings and execute on document requests from staff and LOB owners.
• Work from checklists to prepare files for audit or quality review.
• Make copies, ensure required documents are included, etc.
• Responsible for preparation, quality check and delivery of regulatory file submissions in accordance with agency requirements and company standards.
• Organize and maintain file components associated with a regulatory audit. This may include, but not exclusive to, setting up file templates, scanning, printing and indexing.
• Responsible for all aspects of the file submission process and/or submission of file components for internal review and signoff, and for submission to regulatory authorities. This includes all operational tasks including formatting, editing, reviewing, publishing and archiving (paper and electronic) as applicable.
• Ensure and confirm that all documentation and records are available for review and are in order. This may include but is not limited to the foreclosure and bankruptcy process.
• Communicate effectively with clients via phone, email and client websites to ensure all information needed is received to expedite the audit process.
• Random spot checks of files pulled for audit for accuracy.
• Create inventory list of items delivered to audit requestor; track delivery and receipt.
• Organize delivery of requested docs, files, etc. to Audit or Quality Teams.
• Perform random monthly checks of files for accuracy and content of prepared file.
• Report results of audits, troubled files, etc.
• Identify gaps of audit process to prepare for next audit.
• Enter and retrieve data from Central File Room and foreclosure tracking systems as needed.
• Create and maintain tracking spreadsheets, certification tracking and exception tracking.
• Pull and certify files for review according to pertinent investor requirements.
• Retrieve notes from system notes to augment file documentation as requested.
• Prepare original document for delivery to the collections area so foreclosure proceedings can begin.
• Prepared documents and files for image processing when necessary.
• Assist in cataloging documentation for imaging.
• Operate various office and imaging machines.
• Perform general housekeeping in the department and in file room.
• Meet and maintain production standards for File room activities.
• Perform all work in accordance with established safety procedures.
• Perform any other duties as assigned.

SUPERVISOR RESPONSIBILITIES:

None.

MIMIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• High school diploma or equivalent. (Some college preferred).
• Strong organization skills and attention to detail with the ability to prioritize.
• Prior PC experience to include moderate to advanced Excel, Word and Access.
• Ability to work under moderate supervision; self-motivated.
• 1-2 year relevant experience; familiarity with mortgage servicing documents.
• Must be able to work efficiently in DokTrak, Ace, Mortgage Serv, UniFi, and Nautilus.
• Good verbal and written communication, spelling, grammar and typing skills.
• A general expertise of all documents that would be requested by internal and external agencies for compliance reviews.

Audit File Preparation Specialist(Entry Level Position)

LOCATION -- Cincinnati, Ohio 45227

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.