Total 3 Others level Finance / Banking / Insurance job vacancies in DE14 2WP

Any reasonable duties to be undertaken to achieve the following: Delivery of Pulmonary Rehabilitation groups face to face and virtual, contacting patients, and assisting with the service administration for the Pulmonary Rehabilitation Service across South and South East Staffordshire Work will be carried out in community settings e.g. village halls/equivalent or virtually. Undertake highly skilled support work with people who have, respiratory disorders including post covid syndrome if patients meet the service criteria The post holder will (in allocated time) act as a point of contact for all communication for the team. Principal Responsibilities Working to agreed competencies and protocols and guided by the registered practitioners, the post holder will implement a pulmonary rehabilitation plan i.e. carry out planned intervention as prescribed by registered practitioner or make minor adjustments to this following agreed protocols and guidelines liaising with the registered practitioner as necessary (as per service competencies) to patients and also their carer/relatives where relevant The post holder will be working under indirect supervision of the registered practitioners in the team. This will involve taking responsibility for an identified and delegated workload following screening and /or assessment by a registered practitioner. Leading and assisting with group exercise and advice sessions. Monitoring progress and feeding back to the registered practitioner. Be involved in the assessment of clinical outcome measures on both pre and post programme assessments and report on Minimal Clinical Improvement Difference (MCID) in post programme communication to GP Facilitate patients in completing their Patient Reported Outcome Measures (PROMs) both at pre-and post assessment Capture patient evaluations and feedback Audit and evaluate programme delivery and effectiveness To use motivational skills to encourage patients to self-manage their conditions. Provide advice and information to individuals on how to manage their own condition i.e. support patients with self care and self management of their condition. This may be carried out individually or in groups. This includes raising awareness of health and wellbeing. Deliver exercise sessions to improve health and wellbeing To utilise the Spirit clinical information system to retrieve patient information, register referrals and discharges, deal with tasks, type and send letters Prepare responses/letters/acknowledgments and requests for the Pulmonary Rehab clinical lead To ensure written documentation is accurate and disseminated to other professionals within the team To be a first point of contact for service users, answering the telephone and dealing with enquiries in a sensitive manner to document and convey messages to the team To arrange appointments for assessments consultations face to face and/or virtual. To process audit statistics for relevant personnel and assist with inputting audit data onto the ongoing national audit for pulmonary rehabilitation. To treat all patients as individuals, respecting their privacy and dignity at all times. Promote effective communication with, for and about individuals i.e. patients, other team members and other services/agencies in a manner appropriate to the setting and the individuals needs. This may involve adapting methods to overcome barriers to understanding. Communication may be verbal, written or electronic. Communicate with, and complete records for individuals i.e. maintain contemporaneous medical records (written & electronic) in line with Spirit policies. Relate to & interact with individuals and groups using encouragement, sensitivity, support and interventions as necessary. As classes are run the candidate must be comfortable with communicating to a range of individuals within a group environment both face to face and virtually. Maintain effective communication with your team and others you come into contact with. Comply with legal requirements for patient/client confidentiality. To have an awareness of current national standards and guidelines relevant to Pulmonary Rehabilitation, Respiratory Disease and improve practice and health outcomes where appropriate. Participate in CPD (continuing professional development) opportunities to keep up to date with evidence-based knowledge and competence in all aspects of your role Recognise and work within your own competence Partake in clinical supervision for your own development and maintain a record of your own personal development. Promote effective communication and relationships within the team. Prioritise, organise and manage your own workload in a manner that maintains and promotes quality. Support and participate in shared learning across the team. Undergo all mandatory training in line with role requirements. Understand how to gain valid, informed consent and to be able to work within a legal framework with patients who lack capacity to consent to treatment. Participate in the assessment and management of clinical risk. Participate in investigation of incidents and events as required. It is the responsibility and duty of all staff to safeguard children and vulnerable adults and promote their welfare. This job description is not intended to be exhaustive. The post-holder will be expected to adopt a flexible attitude towards the duties outlined which may be subject to amendment at any time in consultation with the post-holder and in line with the needs of the organisation. Specific Skills/Competencies/Qualifications/Person Specification GCSE level English and Maths or equivalent NVQ L3 (or equivalent) in appropriate field or working towards Willing and able to participate in competency based training programme Previous experience working and communicating with the public in a social care/health care setting Experience of working in a team Experience of working in the community setting Experience of teaching and instructing individuals and groups Experience of dealing with adult clients Experience of working with cardio respiratory patients IT literate Has an understanding of rehabilitation and reablement Has an understanding of confidentiality and Data protection Has an interest in respiratory care Able to work on own following agreed protocols, seeking help appropriately particularly around unforeseen circumstances Demonstrates positive attitudes and behaviours Good communication skills Car driver Ability to work in locations across South and South East Staffordshire

JOB TITLE: Customer Support

SALARY: £23,500

LOCATIONS: Burton-on-Trent and Swadlincote branches
HOURS: 35 hours a week

WORKING PATTERN: Full-time/Part-time

About this opportunity
Do you want to be part of a team that makes a genuine difference to customers, businesses and communities?

As one of our Customer Support colleagues, you'll learn, grow and develop within an inclusive organisation with genuine values focussed on putting people first.

You could be in one of our branches helping our customers side by side, or working from home, doing your best to help the person at the other end of the line (we also connect via social media, web-chat and remote advice video calls).

You'll learn to make the most of your best talent - helping people. You'll show you care and understand what matters to them and if you don't know the answer then you'll have access to a supportive team that do.

From Day 1 we'll provide all the training and support you'll need. Join us and, as well as making a difference to customers, you'll enjoy a fulfilling career where you're free to be yourself. Great colleagues, transforming workspaces, potential hybrid working and a wide variety of career opportunities - you'll find them all here.

About us
From building a truly sustainable business to creating a place where people love to work, we need colleagues who are up for the challenge of our bold ambitions. Who are excited to push boundaries and make change happen. Together, we can grow with purpose.

What you'll need

• Crucially, you're a people person - to be honest and genuine, caring about helping people with their finances (no previous financial services experience required)
• The ability to quickly build relationships to give customers a fantastic experience.
• The passion to put yourself in the customers' shoes, show empathy, acting with care and integrity - taking time to resolve queries and giving our customers confidence in the service you're providing.
• The commitment to deliver on your promises and going above and beyond for your customer.
• A genuine teammate - collaborating closely with colleagues to ensure your customers' needs are met.
• If located in in one of our hybrid locations, you will need to meet our Homeworking criteria, for example, a quiet, private room at home, stable internet connection.
  
  

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it's why we especially welcome applications from under-represented groups.

We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 22 days' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Ready for a career where you can have a positive impact as you learn, grow and thrive?

Apply today and find out more. (Please note our roles can generate a considerable amount of interest and close early so don't miss out on this opportunity to apply today.)

Proud member of the Disability Confident employer scheme

JOB TITLE: Customer Support

SALARY: £23,500

LOCATION(S): Burton-on-Trent and covering our friendly Burton-on-Trent and Nuneaton branches
HOURS: 35 hours a week, including some Saturdays

WORKING PATTERN: Full-time


About this opportunity
Our colleagues are passionate about making a difference to customers, businesses and communities - could you join them and help Britain prosper?

As one of our Customer Support colleagues, you'd get the opportunity to earn, learn and develop within an inclusive, organisation with genuine values focussed on putting people first.

You could be greeting our customers at the welcome desk, helping them at the counter or working on other branch tasks. And you'll learn to make the most of your best talent - helping people - using our latest in-branch technologies and digital services.

From Day 1 we'll provide all the training and support you'll need and many of our colleagues also go on to gain industry qualifications or careers in the wider Group - there's a wealth of opportunities.

About us
From building a truly sustainable business to creating a place where people love to work, we need colleagues who are up for the challenge of our bold ambitions. Who are excited to push boundaries and make change happen. Together, we can grow with purpose.

What you'll need

• To be honest and genuine, caring about helping people with their finances (no previous banking experience required)
• The ability to quickly build relationships to give customers a fantastic experience.
• Acting with care and integrity - taking time to resolve queries and giving our customers confidence in the service you're providing.
• A genuine teammate - collaborating closely with branch colleagues to ensure your customers' needs are met.
• The flexibility to work in branches across the area and Saturdays when needed.

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it's why we especially welcome applications from under-represented groups.

We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 22 days' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Ready for a career where you can have a positive impact as you learn, grow and thrive?

Apply today and find out more.

(Please note our roles can generate a considerable amount of interest and close early so don't miss out on this opportunity to apply today.)

Proud member of the Disability Confident employer scheme