Total 11 Others level Finance / Banking / Insurance job vacancies in Bushey, WD23 1QN

ABOUT THE ROLE (please note this role does NOT offer sponsorship)As a Bank Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve. You'll assist with daily living, providing support and companionship and sharing great moments and memories too. It's a chance to bring your dedication and compassion to a fulfilling environment. Every day will be different, so you can expect to undertake work that's as varied as it is rewarding. As a Bank Care Assistant, you could be doing anything from supporting residents with their food and drink and following care plans to ensuring that each of our residents has one-to-one time. It's an opportunity to put your skills to meaningful use and develop your career. ABOUT YOUTo join us as a Bank Care Assistant you'll need to have some experience of caring for older people, a can-do approach and excellent communication skills. Your empathy and warm-hearted approach will shine through, but above all, you'll have the compassion needed to deliver the highest standard of care and support for all our residents. In return we'll provide all the training you need to thrive. REWARDS PACKAGEAs well as competitive pay, you can look forward to a role that offers true flexibility and plenty of free learning and development opportunities. As one of the UK's leading healthcare providers, we take the growth of everyone who works for us seriously. As this is a Bank position to provide cover as and when we need it, such as for annual leave or sick leave, the hours and days you work will vary. If you'd like to use your people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding place to be.

ABOUT THE ROLE (please note this role does NOT offer sponsorship)As a Bank Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve. You'll assist with daily living, providing support and companionship and sharing great moments and memories too. It's a chance to bring your dedication and compassion to a fulfilling environment. Every day will be different, so you can expect to undertake work that's as varied as it is rewarding. As a Bank Care Assistant, you could be doing anything from supporting residents with their food and drink and following care plans to ensuring that each of our residents has one-to-one time. It's an opportunity to put your skills to meaningful use and develop your career. ABOUT YOUTo join us as a Bank Care Assistant you'll need to have some experience of caring for older people, a can-do approach and excellent communication skills. Your empathy and warm-hearted approach will shine through, but above all, you'll have the compassion needed to deliver the highest standard of care and support for all our residents. In return we'll provide all the training you need to thrive. REWARDS PACKAGEAs well as competitive pay, you can look forward to a role that offers true flexibility and plenty of free learning and development opportunities. As one of the UK's leading healthcare providers, we take the growth of everyone who works for us seriously. As this is a Bank position to provide cover as and when we need it, such as for annual leave or sick leave, the hours and days you work will vary. If you'd like to use your people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding place to be.

JOB TITLE: Fraud and Financial Crime Manager

SALARY: £62,874.00 - £69,860.00

LOCATION(S): Edinburgh, Dundee, Bristol, Leeds and Newport

HOURS: Full-time

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites

About this opportunity

Within Insurance, Pensions & Investment (IP&I), we're on exciting journey to deepen our relationships with our customers and grow the business further, in a sustainable way. We're developing new propositions and delivering a seamless service to our customers across all our channels.

IP&I Risk provide independent oversight across the business, on all risk types, ensuring senior management and the IP&I Board can make informed decisions when considering the IP&I Risk profile. We encourage all our colleagues to challenge the status quo and to produce new and innovative ideas. We're focused on creating a values-led culture and are committed to building a truly inclusive environment where you can make a real difference.

IP&I Risk Economic Crime Prevention (ECP) is a second line of defence team of six people, responsible for providing specialist ECP (fraud, anti-money laundering, sanctions, and anti-bribery) oversight. We provide proactive support, data led and insightful advice and challenge.

Are you a proactive individual with a deep understanding of fraud? Join our dynamic IP&I Risk ECP team and play a pivotal role in the oversight of key economic crime initiatives to contribute to IP&I's bold growth plans.

Your responsibilities will include:

• Supporting the business to understand their legal/regulatory and policy requirements, understand ways to better prevent and detect frauds whilst digitising customer journeys and launching new propositions.

• Be actively involved in fostering a risk culture mindset through proactive management of risk & control, reviewing risk profiles, Risk and Control Self Assessments (RCSA), and relevant data.

• Supporting key business relations with senior management and delivering on critical initiatives.

• Enhancing our operations by taking on various tasks as needed and stepping in for the Senior Manager when necessary.

About us

We're on an exciting journey to transform our Group and the way we're shaping finance for good. We're focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you!

What you'll need

• Strong knowledge of Fraud typologies, technology solutions and controls

• Understanding of regulatory requirements for Fraud, Anti-Money Laundering, Sanctions and Anti-Bribery and Corruption matters

• Strong relationship management skills with the ability to influence, provide constructive challenge and communicate (written and verbal) at senior levels

• Understanding of Risk Management Frameworks and RCSA

• Initiative-taking in finding opportunities for, and champions change, to deliver continuous improvement to systems and processes

• Experience and ability to communicate data and perform analytics would be ideal, but not essential

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We're committed to creating a consciously inclusive workplace where our colleagues can be themselves, thrive and perform at their best.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

As an inclusive employer, we offer Workplace Adjustments for colleagues with a disability (which may include long-term health and neurodivergent conditions) where it is reasonable to do so. This could include flexibility with regards to office attendance, location, and working pattern.

We are proud to be a Disability Confident Leader. If you have a disability, you can also apply via our Disability Confident Scheme (DCS). Through the DCS, we guarantee to interview a fair and proportionate number of applicants with a disability, whose application meets the minimum criteria for the advertised job role.

We also provide adjustments that are reasonable throughout the recruitment process to reduce or remove barriers for applicants with a disability, long-term health condition or neurodivergent condition. If you'd like an adjustment to the recruitment process just let us know

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• An annual performance-related bonus

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 30 days' holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

If you're excited by the thought of becoming part of our team, please submit your application supported by your CV and a brief cover letter. We'd love to hear from you!

Proud member of the Disability Confident employer scheme

• JOB TITLE: Customer Service Advisor- Permanent and 12 month Fixed Term Contracts
• SALARY: £24,539
• LOCATION: Port Hamilton, Edinburgh or West Marketgait, Dundee .
• HOURS: Full-time at 35 hours
• WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.

About this Opportunity

We're passionate about making a difference to our customers lives and we need people who share the same vision.

As an Embark Customer Service Advisor, you'll be responsible for:

• Answering inbound calls in a polite a polite, courteous and timely manner from both direct customers and Independent Financial Advisers.
• Assisting customers with their accounts, updating/changing personal details, organising password resets, helping unlock accounts.
• Advising the client how to add or withdraw funds and providing guidance on our platform.
• Recording customer interactions to ensure an accurate audit trail is available.
• Always striving to provide a solution for each customer.

Our advisers need to build an instant rapport and be comfortable having a range of meaningful interactions ensuring a positive outcome, whilst delivering a memorable customer experience through every touch point.

In order to build strong relationships every day, we need to adapt to our customers' needs and communicate in a way that works for them. As a trusted adviser you'll strive to improve standards for our customers, looking for ways to make their lives easier and taking the stress out of retirement.

About us

Embark Group is one of the largest retirement solutions providers in the UK. Operating from seven offices across the UK we work closely with financial advisers and leading financial institutions to help them deliver long-term savings and investment solutions to their customers.

We're a technology-led business that provides an investment platform and a wide range of digital investments, pensions and workplace solutions. Embark has continuously been recognised by the WealthTech100 as one of the most innovative financial technology companies in 2019, 2020 and 2021.

Embark is part of Lloyds Banking Group, a leading UK based financial services group providing a wide range of banking and financial services, focused on personal and commercial customers with a clear purpose; to help Britain prosper. With more than 58,000 colleagues and 26 million customers, the Group operates through household names including Lloyds Bank, Halifax, Bank of Scotland and Scottish Widows.

What you'll need

Delivering excellence is no easy task, particularly when you're transforming a business. So, we're looking for someone with the right experience and behaviours to join our team. The 'DNA' we look for starts with high proactivity and tenacity, the desire to deliver service excellence, attention to detail and a passion for both innovation and continuous improvement. As well as this, you'll need to have:

Experience of working in a call / contact centre environment and / or financial services experience.

Excellent verbal, written and interpersonal communication skills.

Outstanding customer service skills and dedication to providing exceptional customer care.

Must be self-motivator and self-starter.

Focus on quality and customer service.

Exceptional listening and analytical skills

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it's why we especially welcome applications from under-represented groups.

We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes

* A generous pension contribution of up to 15%

* An annual performance-related bonus

* Share schemes including free shares

* Benefits you can adapt to your lifestyle, such as discounted shopping

* 22 days' holiday, with bank holidays on top

* A range of wellbeing initiatives and generous parental leave policies

Ready for a career where you can have a positive impact as you learn, grow and thrive?

Apply today and find out more.

Proud member of the Disability Confident employer scheme

Are you a qualified chef looking to work with fresh seasonal food, with the opportunity to have more of a work life balance and make what you do matter? Working as a bank Second Chef at Barchester, you will have the chance to deliver hotel/restaurant standards without the split shifts and long weeks. You will assist the Head Chef in creating nutritious, flavoursome and well balanced menus whilst working with residents to tailor menus around them. We are proud to deliver person centred hospitality across all our services and look for warm, motivated and passionate chefs who are driven by quality. Barchester is one of the UKs leading healthcare providers, with over 224 homes and hospitals across the country. We are consistently reinvesting and growing, with several more new build homes due open and join the Barchester family. Barchester can offer long term career growth and opportunities for ambitious chefs who pride themselves on working at the highest of standards. We are also the only healthcare provider in the UK to be accredited as one of the best companies to work. NEED TO HAVE A personable and warm approach with a genuine interest in the wellbeing of residents Hold City & Guilds/NVQ/SVQ or equivalent Experience in helping lead and inspire a team A good understanding of nutrition Experience of working with fresh seasonal food The ability to create a warm and welcoming environment within our home Good understanding of HACCP NEED TO DO Manage the kitchen in the Head Chef's absence Assist the Head Chef in menu development Work fresh produce to deliver high quality and wholesome dishes cooked at the highest quality and standardsHelp create a warm, efficient and fun environment Work within budget Complete regular audits Manage stock control To assist in leading and motivating a team REWARDS PACKAGE Work life balance - working days with alternate weekends Free learning and development A range of holiday, retail and leisure discounts Opportunity to showcase your talent at the annual Barchester Hospitality Awards Unlimited access to our Refer a Friend bonus scheme If you are a passionate Chef who is keen to be part of a company that is driven by quality and who love to celebre life, Barchester is the place to be

ABOUT THE ROLE (please note this role does NOT offer sponsorship)As a Bank Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve. You'll assist with daily living, providing support and companionship and sharing great moments and memories too. It's a chance to bring your dedication and compassion to a fulfilling environment. Every day will be different, so you can expect to undertake work that's as varied as it is rewarding. As a Bank Care Assistant, you could be doing anything from supporting residents with their food and drink and following care plans to ensuring that each of our residents has one-to-one time. It's an opportunity to put your skills to meaningful use and develop your career. ABOUT YOUTo join us as a Bank Care Assistant you'll need to have some experience of caring for older people, a can-do approach and excellent communication skills. Your empathy and warm-hearted approach will shine through, but above all, you'll have the compassion needed to deliver the highest standard of care and support for all our residents. In return we'll provide all the training you need to thrive. REWARDS PACKAGEAs well as competitive pay, you can look forward to a role that offers true flexibility and plenty of free learning and development opportunities. As one of the UK's leading healthcare providers, we take the growth of everyone who works for us seriously. As this is a Bank position to provide cover as and when we need it, such as for annual leave or sick leave, the hours and days you work will vary. If you'd like to use your people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding place to be.

***This job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested***

The Administrator is an exciting role supporting north of the city within our District Nursing Teams with the administrative function that enable clinical care to be delivered in patient homes.

To provide a comprehensive administrative support to the Integrated Multi-Disciplinary Team.Implement and maintain central filing systems for patient records, patient information, care plan documentation and staff documentation.Undertake office duties such as photocopying and replenishing information as required by the District Nurses.Answer non-clinical queries from clients and their relatives seeking advice from the Nursing Staff.





IMPORTANT

· Please ensure you check yourTRAC account regularlyas this is how we will communicate with you during the shortlisting and selection process.



· Please ensure all sections of the application form are completed fully. Please particularly ensure that you provide full details of all referees includingBUSINESS EMAIL ADDRESS, telephone contact details and postal address

Be Part of Our Team...

Birmingham Community Healthcare NHS Foundation Trust (BCHC) has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people, parents and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehabilitation Centre and one of Europe’s leading Dental Hospitals and School of Dentistry. We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.

If you want to ‘Be Part of Our Team’ and work with a Foundation Trust which is continuously striving for better care and healthier communities, we want to hear from you.



To provide a comprehensive administrative support to the Integrated Multi-Disciplinary Team including typing of letters, minutes of meetings and other documentation.Implement and maintain central filing systems for patient records, patient information, care plan documentation and staff documentation.

Undertake office duties such as photocopying and replenishing information as required by the District Nurses.

Answer non-clinical queries from clients and their relatives seeking advice from the Nursing Staff.

Part of the interview process will include an English and Maths Test.


This advert closes on Sunday 4 Aug 2024

Do you want to join a company that cares? When joining Avery you can expect:

* support with revalidation through in-house workshops * highly competitive rates of pay * instant access to your wages. No need to wait for payday! *exclusive employee discounts incl. retail and leisure savings * excellent career development incl. formal clinical training * flexible working * free parking * Elton House Care Home, located in Bushey, are currently recruiting for a Registered Nurses to provide excellent standards of clinical care to our residents. As a Registered Nurse with a passion for the delivery of clinical excellence, you will additionally provide support to the Home Manager by coaching and guiding care teams on shift and providing a safe, caring, stimulating and homely environment for residents and their visitors.

It is essential for this position that you hold a current NMC pin.

The key responsibilities of our Registered Nurses include:

• Maintaining high standards of care by undertaking accurate assessment and planning of care, delivery and ongoing evaluation of care plans, together with appropriate hand-over, to ensure all residents’ needs are continuously met.
• Responsible for the effective deployment and supervision of staff within the care team, ensuring all tasks are completed during the period of duty and residents receive required care.
• Undertake nursing tasks including but not limited to, distribution of medication, dressings, catheterisation, tube feeding and management of chronic medical conditions.
• Provide staff support, demonstration and instruction of care activities, particularly in relation to the induction and mentoring of new staff.
• Liaise with health and social care professionals involved in the wellbeing of individual residents to maintain a holistic approach to their care.
• Provide advice to families of residents and GP’s of any changes in condition, which gives rise to concern and keeps them informed and involved in choices for ongoing care.
• Develop and maintain positive working relationships with all residents, families, visitors and colleagues.

Our ambition is simple. Together, by demonstrating our caring natures, supporting each other and being proud of what we do, we aim to create smiles every day.

Our structure at Avery Healthcare is unique to other care settings. There is no big hierarchy or difficulties in speaking to management. You will find the Avery business leaders in the homes at the forefront of care, and fully accessible at all times. We truly are proud of who we are, and we act as #OneFamily. If you’d like a career in care and would like to be an important part of our #OneFamily, apply today.

This Post will Require

Enhanced DBS Disclosure check, the cost of which will be met by Avery Healthcare.
Proof of eligibility to work in the UK.

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Join the team at Elton House Care Home in Bushey as a Housekeeper and take great pride in ensuring all standards of cleanliness, infection prevention control and laundry are of an excellent standard. The home is looking for a team member like you to have a daily focus on attention to detail and keeping our residents’ home really clean. Your responsibilities will include vacuuming, cleaning bathrooms, polishing and deep cleans – all general cleaning tasks that mean so much to our residents.

Our Housekeepers have fun while they work, chatting away to residents, learning about them, forging friendships and demonstrating Avery values of being Proud, Supportive and Caring.

Your Money - Great Team Players Need Great Rewards

• Up to £11.45 per hour
• Enhanced pay options
• Holiday pay and holiday-type benefits through employee discount scheme
• Workplace Pension
• Refer a Friend payments
• Free DBS, free uniform
• Paid e-learning and training
• Long service awards and recognition
• Career development with salary increases
• Staff wellbeing strategy

Your Working Life

• Flexibility - We can offer a range of shift patterns that best fit around your family. Let us know what hours you are looking for and we will do our best to accommodate you
• A career development pathway and support with qualifications – linked with increases in salary
• A comprehensive and supportive induction programme to ensure confidence and competence

Avery #OneFamily Well-being Programme

• Exclusive employee discounts incl. retail and leisure savings
• Daily staff celebrations
• Staff well-being committees
• Mental health first aiders for staff
• Apprenticeship programme
• Managing Director award and Avery Awards

To join us a Housekeeper, it is essential that you are a naturally caring character that always puts people first, shows kindness, warmth and respect at all times, and loves to create a happy and clean home for those who live and work there.

You love working as part of a team and being supportive to your colleagues as well as your residents and their families. Most importantly, you feel proud to be a Housekeeper. We are so proud of our teams, and we will help you feel proud of the work you do too by sharing successes and welcoming you into our #OneFamily.

Do not worry if you are new to cleaning in a professional environment. We will support and train you and encourage you on your career pathways as much or as little as you like.

Our ambition is simple. Together, by demonstrating our caring natures, supporting each other and being proud of what we do, we aim to create smiles every day.

Our structure at Avery Healthcare is unique to other care settings. There is no big hierarchy or difficulties in speaking to management. You will find the Avery business leaders in the homes at the forefront of care, and fully accessible at all times. We truly are proud of who we are, and we act as #OneFamily. If you’d like a career in care and would like to be an important part of our #OneFamily, apply today.

This Post will Require

Enhanced DBS Disclosure check, the cost of which will be met by Avery Healthcare.
Proof of eligibility to work in the UK.

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Staff Nurse Band 5 - RNLD

Children’s Respite Service, Mancetter, Atherstone

Full time, permanent role

We are looking for an RNLD nurse who is passionate about delivering high standards of care to children and young people aged 5-19 years old, with a Learning Disability and or Autism within respite and to support enhanced packages of care in a variety of settings to prevent and avoid inappropriate hospital admissions.

Gramer House and Holly House provide a total of 7 beds for children with both physical and complex health needs, including unstable epilepsy, management of diabetes and PEG feeding.

We also support children and young people with autism, anxiety and behaviours that are considered challenging.

For more information on this role please see the attached support information. This will give you a better overview of the job role and requirements.

Provide holistic care for Service users (SU) or Children/Young people (CYP) with a Learning Disability and/or complex health needs this may include those with Autism only.

To support enhanced packages of care in a variety of settings to prevent and avoid inappropriate hospital admissions.

To be skilled in a wide range of specific clinical/behavioural Interventions, e.g., enteral feeding, oxygen therapy, oral clearance/suction, Catheterisation, behaviour management and epilepsy management

Understand, support and evidence compliance on all care quality commission outcomes,

Act as named Nurse for allocated SU/CYP. Developing good relationships with the family and the wider MDT.

To assess, plan, implement and evaluate nursing and clinical care plans in collaboration with SU/YP, family and the wider MDT

Awareness of National and local policy and the implications for service delivery and own actions.

To administer medication in line with CWPT policy. Understand the pharmacology of medicines, use of as required medicines. Transcribe medication onto administration sheets and assist in writing of specific health protocols for as required drugs.

Carry out all relevant aspects of care mostly without direct supervision adhering to CWPT policy/procedure and NMC guidelines. Respond quickly and appropriately to constantly changing situations amidst frequent.

At Coventry and Warwickshire Partnership NHS Trust (CWPT), we deliver a wide range of physical, mental health, learning disability and autism services, and are proud to serve communities across Coventry, Warwickshire and beyond.

We put ‘people at our heart’; this ethos is at the centre of everything we do and how we do it. We care for our staff and colleagues as much as they care for others and offer a wide range of benefits and development opportunities.

These include:
• generous annual leave entitlement which increases during your time with us
• excellent learning and development opportunities, including apprenticeship frameworks, distance learning, internal training, coaching and mentoring, and much more
• salary sacrifice schemes for lease car/ vehicle, Cycle to Work, home and electronics, gym membership and more
• discounts with a range of retailers, restaurants and entertainment venues through our Employee Assistance Programme and NHS discount schemes
• wellbeing support, including an in-house counselling service, external helpline and more
• staff networks and support group

We’re always on the lookout for people who share our passion for improving the lives and wellbeing of people in our community, as well as our values of compassion, collaboration, excellence, integrity and respect.

The successful candidate must be well motivated and enthusiastic and enjoy the challenge of working in an environment where no two days are the same. The children in your care must always be your priority.

Good time management is essential, as you will be supporting the children during their respite stays. You will be responsible for a managing a case load of children and be required to write care plans / risk assessments.

You must also demonstrate patience, and display a warm and friendly approach, good interpersonal skills are essential.

We encourage our staff nurses to take an active role in staff development via 1:1 supervision’s and the appraisal process. There will be many training opportunities available and staff development is actively encouraged.

The staff at Gramer and Holly house work closely with the social workers, special School nursing teams and psychiatry, alongside families and other multi-professional agencies. This allows us to provide a consistency of care, whilst looking to promote skills development and improve opportunities for the children.

If you feel you can fulfil this role and contribute to our team, and can work flexibly, around a needs led, 24 hour rota, we would like to hear from you.

Essential Requirements include:

RNLD Qualification (Newly Qualified welcomed)

Excellent communication skills

Be a car driver and have access to own vehicle


This advert closes on Sunday 9 Jun 2024

JOB TITLE: Customer Service Advisor- Retirements Team (Scottish Widows)
SALARY: £23,370 - £24,600

LOCATION: Dundee, 8 West Marketgait
HOURS: Full-time - 35 hours. Monday - Friday, 7 hours per day between 8am - 6pm on a shift pattern.

WORKING PATTERN: Hybrid where at least two days, or 40% of our time, which are agreed by your manager, is spent in the office

About this opportunity

Do you enjoy building relationships with customers and colleagues and are looking for genuine career opportunities? Then there's a role here for you!

We support their needs (whatever they are) driven by a clear purpose to Help Britain Grow with Purpose.

As a Customer Service Advisor, you'll be handing complex enquiries. You'll need experience of speaking to customers and have a compassion and a desire to do the right thing for them. We put the customer at the heart of everything we do and will provide great training* to enable you to resolve calls by taking responsibility and providing first touch resolution whenever possible.

[*Training is full time for 6 weeks working from our modern Dundee office, leading to the hybrid role.]

At Scottish Widows we provide critical services to millions of Lloyds Banking Group's Life, Pensions, Investments and General Insurance customers. This vacancy is based in our Workplace Pensions Team where you'll primarily focus on dealing with customer queries by telephone or completing a number of core admin tasks.

• You'll learn to act with skill and diligence - treating customers sensitively and caring about helping them move forward with their futures.

• You'll possess good attention to detail and grow the confidence to spot and call out areas we can improve our customers' journeys and experiences

• You'll enjoy collaborating closely with colleagues, adding to a caring environment where all colleagues feel encouraged and valued.

• You'll be prepared to work hard with your passion for delivering excellent customer service

Why Lloyds Banking Group

Like the modern Britain we serve, we're evolving. Investing billions in our people, data and tech to transform the way we meet the ever-changing needs of our 26 million customers. We're growing with purpose. Join us on our journey and you will too…

What you'll need

You'll want to put customers first - taking ownership of their queries, establishing rapport quickly and providing the highest level of customer experience.

You will be comprehensively trained on our systems and procedures, but we are looking for candidates who can demonstrate empathy and prioritise the needs of a vulnerable customer.

It's a role that suits people who take ownership of personal development and can adapt to change as well as learn about products and follow processes.

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from under-represented groups.

And we're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• An annual bonus award, subject to Group performance

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 22 days' holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

Ready for a career where you can have a positive impact as you learn, grow and thrive?
Apply today and find out more

Proud member of the Disability Confident employer scheme