Total 4 technical support engineer job vacancies in Finance / Banking / Insurance category in The United States of America

Main Purpose of Job

1. To develop operation/training planning, providing strategy planning for improvement, product good customer service and possess stability of manpower management.
2. To provide guidance to the staffs in achieving customer satisfaction and provide professional customer support.
3. To develop and arrange a systematic training program on annual basis, with a comprehensive learning material i.e. training modules, e-learning, questionnaire, etc.
4. To assist Head of Department on any operation related matter.
5. To ensure all staffs are adhere to operation procedures, processes, guidelines, and any regulatory requirement.

Principle responsibilities & duties

1. To ensure staffs are adhere with company’s internal policies and guidelines as well as BNM and any regulatory requirements.
2. To manage unit / section activities and supervise day-to-day operations i.e inbound calling performance, customer complaint handling and training progress.
3. To assess staff calling and operation knowledge, provide coaching or training to all staffs under Credit Management Group and recommend staff skill development.
4. To increase customer service standard, ensure resolution of customer complaint and training issue within stipulated timeframe.
5. To evaluate the effectiveness of training conducted and propose the counter measure of training program.
6. To coordinate with HR career fair interview arrangement to fit with CMG needs.
7. To relief other Section Head on operation support related matter to ensure operation running smoothly, if required.
8. To undertake any Management new direction and involve in project or any task list assigned by Management.

Job requirement

1. Diploma or Degree holder or professional qualification in relevant disciplines.
2. Minimum 8 years working experience in customer service, training and collection in general or any related field.
3. Relevant exposures and knowledge of credit management or operations of banking / financial institutions is preferred.
4. Good PC skills and proficient in MS Office applications.
5. Good negotiation, communication and writing skills in both English and Bahasa Malaysia.
6. Possess strong leadership abilities, proactive, analytical, listening, persuasion and problem-solving skills.
7. Excellent planning and execution, time management and ability make decision in critical situation.
8. Knowledge of collection, Malaysia Law, Bank Negara collection related guidelines and banking / financial institutions operation.
9. Detail-oriented with excellent organization and multitasking skills.
10. Knowledgeable in Project Management especially related to digitalization is an added advantage

Perks & Benefits

• Central location
• Casual dress code
• Medical insurance
• Personal leave

About the Team: 

Are you eager to elevate your career to new heights? Join us for an exhilarating opportunity to pioneer our groundbreaking digital bank project, where boundless possibilities await!  

We're thrilled to extend an invitation for you to join our vibrant team of visionaries, innovators, and trailblazers.  

As a Senior DevOps Engineer of our digital bank project, we're not just offering a job; we're presenting an opportunity to be part of something extraordinary.  

You'll collaborate closely with some of the sharpest minds in the industry, operating within a supportive and collaborative environment that fosters creativity and exploration.  

Your next thrilling adventure awaits with our digital bank project. Join us in shaping the future, today! 

About the Role: 

• Develop and execute the strategy for continuous integration and continuous deployment (CI/CD) practices and tools, ensuring alignment with the organization's goals and objectives. 
• Lead a team responsible for implementing and managing CI/CD pipelines, automation frameworks, and release management processes. 
• Define and enforce CI/CD standards, best practices, and workflows across development, testing, and production environments. 

What You'll Do: 

• Collaborate with stakeholders, including development teams, quality assurance, and operations, to gather requirements and prioritize CI/CD initiatives. 
• Design and implement robust and scalable CI/CD pipelines, incorporating build automation, testing, deployment, and monitoring processes. 
• Manage and oversee the configuration, maintenance, and performance of CI/CD tools and platforms, such as Jenkins, GitLab, or similar tools. 
• Ensure the security and integrity of the CI/CD pipelines, implementing appropriate controls, access restrictions, and encryption mechanisms. 
• Monitor and optimize CI/CD processes and tools to improve efficiency, reliability, and time to market for software releases. 
• Collaborate with development teams to streamline application code integration, testing, and deployment processes. 
• Facilitate collaboration and communication between development, operations, and other stakeholders to ensure smooth and efficient software delivery. 
• Define and implement metrics and reporting mechanisms to track CI/CD pipeline performance, quality, and efficiency. 

What We're Seeking: 

• Good understanding on Java or any other OOP concept 
• Good understanding on messaging such as Kafka will be a plus 
• Good understanding on relational and non-relational databases will be a plus 
• Curiosity for continuous learning and improvement 
• Good ownership with the responsibilities assigned and deliverables 

What We Value: 

• Open-mindedness and constructive communication, fostering an environment of mutual support and growth. 
• Responsibility and ownership, with a strong sense of accountability. 
• Commitment to teamwork and achieving shared goals. 
• Customer focus and dedication to delivering results. 
• A proactive approach to leading change and innovation. 

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Casual dress code
• Open culture
• Personal development opportunities

Job Description

About the Team:

Are you eager to elevate your career to new heights? Join us for an exhilarating opportunity to pioneer our groundbreaking digital bank project, where boundless possibilities await!

We're thrilled to extend an invitation for you to join our vibrant team of visionaries, innovators, and trailblazers.

As a DevOps Engineer of our digital bank project, we're not just offering a job; we're presenting an opportunity to be part of something extraordinary.

You'll collaborate closely with some of the sharpest minds in the industry, operating within a supportive and collaborative environment that fosters creativity and exploration.

Your next thrilling adventure awaits with our digital bank project. Join us in shaping the future, today!

About the Role:

• Develop and execute the strategy for continuous integration and continuous deployment (CI/CD) practices and tools, ensuring alignment with the organization's goals and objectives.
• Lead a team responsible for implementing and managing CI/CD pipelines, automation frameworks, and release management processes.
• Define and enforce CI/CD standards, best practices, and workflows across development, testing, and production environments.

What You'll Do:

• Collaborate with stakeholders, including development teams, quality assurance, and operations, to gather requirements and prioritize CI/CD initiatives.
• Design and implement robust and scalable CI/CD pipelines, incorporating build automation, testing, deployment, and monitoring processes.
• Manage and oversee the configuration, maintenance, and performance of CI/CD tools and platforms, such as Jenkins, GitLab, or similar tools.
• Ensure the security and integrity of the CI/CD pipelines, implementing appropriate controls, access restrictions, and encryption mechanisms.
• Monitor and optimize CI/CD processes and tools to improve efficiency, reliability, and time to market for software releases.
• Collaborate with development teams to streamline application code integration, testing, and deployment processes.
• Facilitate collaboration and communication between development, operations, and other stakeholders to ensure smooth and efficient software delivery.
• Define and implement metrics and reporting mechanisms to track CI/CD pipeline performance, quality, and efficiency.

What We're Seeking:

• Good understanding on Java or any other OOP concept
• Good understanding on messaging such as Kafka will be a plus
• Good understanding on relational and non-relational databases will be a plus
• Curiosity for continuous learning and improvement
• Good ownership with the responsibilities assigned and deliverables

What We Value:

• Open-mindedness and constructive communication, fostering an environment of mutual support and growth.
• Responsibility and ownership, with a strong sense of accountability.
• Commitment to teamwork and achieving shared goals.
• Customer focus and dedication to delivering results.
• A proactive approach to leading change and innovation.

Perks & Benefits

• Central location
• Medical insurance
• Open culture
• Mental health coverage

• Our Technology team is the backbone of our business. We help the digital bank develop a competitive advantage through defining our technology objectives, assessing solution options, and devising technical solutions that help us achieve both strategic goals and meet operational requirements. 

• As a DevOps Engineer (Digital Bank), you will be part of our digital infrastructure technology team to manage and oversee the development, implementation, and maintenance of the bank’s infrastructure and platform systems. This position plays a critical role in establishing and maintaining a robust and scalable technology foundation for the bank in enabling the smooth operation and delivery of applications and services
  • Develop and execute the strategy for continuous integration and continuous deployment (CI/CD) practices and tools, ensuring alignment with the organization's goals and objectives.
  • Lead a team responsible for implementing and managing CI/CD pipelines, automation frameworks, and release management processes.
  • Define and enforce CI/CD standards, best practices, and workflows across development, testing, and production environments.
  • Collaborate with stakeholders, including development teams, quality assurance, and operations, to gather requirements and prioritize CI/CD initiatives.
  • Design and implement robust and scalable CI/CD pipelines, incorporating build automation, testing, deployment, and monitoring processes.
  • Manage and oversee the configuration, maintenance, and performance of CI/CD tools and platforms, such as Jenkins, GitLab, or similar tools.
  • Ensure the security and integrity of the CI/CD pipelines, implementing appropriate controls, access restrictions, and encryption mechanisms.
  • Monitor and optimize CI/CD processes and tools to improve efficiency, reliability, and time to market for software releases.
  • Collaborate with development teams to streamline application code integration, testing, and deployment processes.
  • Facilitate collaboration and communication between development, operations, and other stakeholders to ensure smooth and efficient software delivery.
  • Define and implement metrics and reporting mechanisms to track CI/CD pipeline performance, quality, and efficiency.

• • Bachelor’s degree or higher in Computer Science, Information Technology, Information System or a related field preferred; or with equivalent work experience together with professional certifications
  • Minimum 5 years of professional experience in DevOps, software engineering or similar technical roles, preferably in large-scale enterprise environments. 
  • Proficiency in various DevOps tools and including experience with source code management systems (e.g., Git), build automation tools (e.g., Jenkins, Travis CI), configuration management tools (e.g., Ansible, Puppet, Chef), containerization platforms (e.g., Docker, Kubernetes), and cloud platforms (e.g., AWS, Azure, GCP). Knowledge of scripting languages (e.g., Bash, Python) and infrastructure-as-code frameworks (e.g., Terraform, CloudFormation) is also required.
  • Deep understanding of CI/CD principles, best practices, and methodologies is necessary. Have hands-on experience designing, implementing, and maintaining CI/CD pipelines to enable continuous integration, automated testing, and deployment of software applications. Familiar with tools for automated testing, static code analysis, code quality, and artifact management.
  • Knowledge of system architecture and infrastructure components is important for optimizing CI/CD processes. Understand scalable and highly available infrastructure designs, network configurations, and security considerations.
  • Having professional certifications and qualifications related to a DevOps Engineer is an added key advantage – examples include but not limited to Certified Kubernetes Administrator (CKA), Certified Jenkins Engineer, Docker Certified Associate, AWS Certified DevOps Engineer, etc
  • Excellent collaboration and communication skills. Need to work closely with software engineering teams, operations teams, and other stakeholders to ensure smooth integration and deployment processes. 
  • Have strong problem-solving and troubleshooting abilities for identifying and resolving issues in CI/CD pipelines

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Casual dress code
• Open culture