Total 9 job vacancies by Uol Claymore Investment Pte. Ltd.

Be part of an amazing team at PAN PACIFIC ORCHARD, SINGAPORE to redefine the city's landscape.

The Service One Ambassador is responsible for ensuring all communications relating to the hotel, both external and internal are action speedily and efficiently in accordance with the specified minimum standards. Appropriate decisions to be made to ensure the smooth running of Service One operations.

Our Expectations:

• Maximise room sales and revenue for the hotel, maintaining a sales attitude at all times.
• Ensure the correct operations of the switchboard to initiate a fast and efficient transferring of internal and external calls. Basic knowledge to assist with the programming of the voicemail system.
• Ensure all customer communications are transferred to the central distribution point for action.
• Ensure and maintain the security of information relating to guest, customers and associates in the hotel.
• Ensure all guest requests including wake-up calls, handling of in-coming faxes, follow-ups on task/service request via the FCS Connect system, restaurant reservations and courtesy calls to guest are action speedily and in accordance with hotel procedures.
• Ensure the Service One Manager is kept fully aware of any relevant feedback from either customers or other departments.
• Ensure all charges are allocated in accordance with the hotel credit policy.
• Sound knowledge of room service menu and uses proactive selling techniques.
• Be familiar with all hotel emergency, fire and security procedures.

We are looking for a self-motivated Service One Ambassador with excellent interpersonal and communication skills. You should have an eye for detail yet creative and nimble with ability to adapt to ever changing requirements and needs of customers. If you have experience as a telephone operator or call centre agent, write in to have a chat with us!

We are also dedicated to providing equal employment opportunities, including individuals with disabilities.

Be part of an amazing team of PAN PACIFIC ORCHARD, SINGAPORE to redefine the city's landscape.

As a Guest Service Ambassador for our club lounge, you’ll play a crucial role in providing outstanding service during breakfast, afternoon tea, and evening cocktails, all while maintaining our high standards of guest satisfaction.

Our Expectations:

• Assist in setting up and maintaining the Executive Lounge during breakfast buffet, afternoon tea, and evening cocktail hours.
• Ensure that all foods and drinks are properly served while upholding cleanliness and sanitation standards.
• Support in maintaining the Executive Lounge’s cleanliness and organization.
• Report any issues with lounge fixtures or equipment and follow up as necessary.
• Help manage the requisition and stocking of F&B, administrative, and operating equipment/fixtures.
• Handle guest feedback and requests with a focus on delivering exceptional guest experiences.
• Maintain awareness of daily VIP and lobby movements.
• Support guest check-ins and check-outs by confirming reservations, assigning rooms, issuing room keys, and processing payments.
• Coordinate with Housekeeping to track room readiness for check-ins.
• Assist with designated cashier and closing reports in the computer system.
• Support the Club Manager and team members as required.

If you possess the relevant experience in the hospitality industry and possess a keen eye for detail in delivering high standards of guest satisfaction, we’d love to hear from you!

We are also dedicated to providing equal employment opportunities, including individuals with disabilities.

Be part of an amazing team at PAN PACIFIC ORCHARD SINGAPORE to redefine hospitality.

The Team Leader supervises and inspects cleaning of guest rooms, service areas, guest corridors, and back of the house staircases and all Public Areas as assigned. He/she is also responsible for planning coordination and administration of rooms/public area operations.

Our Expectations:

• Ensure continual effective pest control system is in place to rid the hotel of all vermin. Continually monitor and address any pest situations in the hotel immediately.
• Assist in ensuring the protection and maintenance for all equipment used in the Housekeeping Department. Ensure the completion of all work orders pertaining to Housekeeping Department.
• Assist in overseeing all external contractors working in the hotel.
• Assist in overseeing all maintenance of plants, gardening and landscaping operations of the hotel, including floral arrangements.
• Assist in the implementation and maintenance of an Environmentally friendly approach to all aspects of the Housekeeping Department
• Carry out regular inspection of guest rooms/public areas. Inspect arrival rooms, occupied rooms, checking of different stations of Public Areas monitoring VIP events.
• Checking of Room Attendant trolleys and pantries regularly to ensure its properly arranged and maintained, checks of Public Area storage space/pantries to ensure upkeep.
• Ensure the protection and maintenance for all equipment used in the Housekeeping Department and ensure the completion of all work orders pertaining to Housekeeping.
• Conduct performance appraisal review of Line associates, to be able to provide with constructive feedback and guide them through.
• Ensure proper record keeping of all Housekeeping documentation.

We are looking for a self-motivated individual with the ability to work independently. You should have an eye for detail, well organized and high level of flexibility to adapt to ever changing requirements and needs of customers. If you have at least two years of related working experience, write in to have a chat with us!

Be part of an amazing team at PAN PACIFIC ORCHARD, SINGAPORE to redefine the city's landscape and grow your hospitality career!

The Sales Coordinator responsibilities includes coordinating and providing administrative support to ensure the day-to-day successful productivity and requirements of the business unit are achieved.

Our Expectations:

• Establish and maintain appropriate filing system.
• Handle all aspects of special requests for booking process through the sales department.
• Handle various communication as it relation to function space bookings, ie., contracts and proposals.
• Communicate event related information to internal departments or the appropriate hotel.
• Participate in sales meetings and other communications, functions in the hotel.
• Conduct telesales activities.
• Assist with site inspections at the hotel level or organisation of the same on the regional level.
• Maintain highest standard of professionalism, ethics and attitude towards hotel guests, clients and other associates.
• Maintain professional business confidentiality as required.
• Perform related duties as assigned.

We are looking for a self-motivated Sales Coordinator with effective written and verbal communication skills. You should have sound knowledge in Microsoft Word and Excel. If you have two years of sales related coordination experience, write in to have a chat with us!

We are also dedicated to providing equal employment opportunities, including individuals with disabilities.

Be part of our amazing team at PAN PACIFIC ORCHARD, SINGAPORE to redefine the city's landscape.

The Guest Service Ambassador responds to guests enquiries first hand, assists them with their queries and ensures that all their needs are well taken care of. Welcomes and greets all guests in a friendly and cheerful manner and creates a professional image when engaging with guests.

Our Expectations:

• Assists guests on the usage of pool/gym towels and ensures that there are sufficient gym towels to be given out.
• Ensures pool towels are nicely and neatly folded and displayed out
• Ensures guests use facilities in a safe manner.
• Deals with customers’ requests and complaints and provides vital information to Team Leader for the purpose of improving guests’ satisfaction.
• Ensures all cabanas are well maintained – clean, well maintained, cushions neatly arranged.
• Ensures pool deck is free from debris, food & drinks particles
• Directs in-room-dining (IRD) associates to guests who had ordered food and drinks.
• Helps to clear all food and beverage items for IRD to discard.
• Ensures that the water and paper cones in the dispenser are refilled.
• Assists guests on the usage of the gym equipment.
• Assists to rack the weights back.

We are looking for a self-motivated Guest Service Ambassador with excellent interpersonal and communication skills. You should have the ability to adapt to ever changing requirements and needs of customers. If you have related work experience in the service industry, write in to have a chat with us!

Be part of the pre-opening team of PAN PACIFIC ORCHARD, SINGAPORE to redefine the city's landscape.

The Security Team Leader assist the Assistant Security Manager to ensure safety and security for customers and employees in the hotel and to protect personal and real assets in the hotel.

Our Expectations:

• Responsible for all emergency evacuations to ensure the safeguarding of the life of employees and guests such as fire outbreaks, bomb hoaxes, and acts of terrorism.
• Responsible for the peace and order within the hotel and its premises.
• Assist the Assistant Security Manager in all matters pertaining to work place safety and security.
• Ensure that security staff on duty provide prompt and courteous service to parties concerned regarding security as well as non-security matters.
• Responsible and ensure that every security personnel assigned task are completed on time and according to requirement.
• Enable employees to play a contributory role in security through Security Awareness Program.
• Responsible for the carpark Management and ensure that daily reports, open barrier are checked signed as per hotel’s policy.
• Prepare security and carpark team monthly roster.
• In-charge of security personnel during working time.
• Ensure sufficient manpower rostered for each shift before submitting to Assistant Security Manager for final approval.
• Ensure the overall performance of security personnel is effective through monitoring counselling and disciplining staff.
• Conduct daily briefing for security personnel to ensure that policies and procedures are being complied.

We are looking for a self-motivated Security Team Leader with excellent communication skills as well as good judgement. You should be vigilant
to your surroundings with the ability to adapt to ever changing requirements and needs of customers. If you have at least one year of supervisory role in the security sector, write in to have a chat with us!

Be part of the amazing team at PAN PACIFIC ORCHARD, SINGAPORE to redefine the city's landscape and grow your hospitality career!

The Technician supports the Duty Engineer (DE) in maintaining overall maintenance operations of entire Hotel facility, including guest rooms, all mechanical, electrical, H.V.A.C. systems, fire protection system, kitchen equipments, emergency power system, sewage system and related equipment in accordance with guest service, preventive maintenance and energy conservation standards and programs.

Our Expectations:

• Operate and maintain the Mechanical and Electrical equipment in the building to ensure smooth operation.
• Perform general maintenance and repairs such as painting, patching walls, plumbing facilities, and electrical works and other fixtures and equipment to ensure smooth operations.
• Execute the Planned Preventive Maintenance programmed (PPM) schedule are implemented and carry out according to schedule.
• Perform checks and inspections to all plant machinery and equipment. Record all inspection and comments in the forms as provided.
• Respond and prioritize maintenance requests to ensure guests receive quality service in accordance to Pan Pacific Hotel Group service delivery standards.
• Assist in the implementation of utilities conservation measures and takes initiative to achieve agreed target reduction set.
• Record use of Engineering stock and inform supervisor on low level whenever occurs to contribute to an effective inventory control system.

We are looking for a self-motivated technician with excellent attention to detail as well as a passion for technology. You should have the ability to adapt to ever changing requirements and needs of customers. If you have at least one year of experience working in engineering with knowledge of building management, write in to have a chat with us!

We are also dedicated to providing equal employment opportunities, including individuals with disabilities.

Be part of an amazing team at PAN PACIFIC ORCHARD, SINGAPORE to redefine the city's landscape.

The Executive Sous Chef plays a key role to support the Executive Chef in the smooth coordination and operation of all kitchen sections, including menu planning, food cost management, food safety, hygiene and sanitation as well as training/coaching of Associates. He has to also work closely with Food & Beverage Service and Marketing Department to draw patronage to the Restaurants through food promotion.

Primary Responsibilities:

• Research and prepare, under the supervision of the Executive Chef any new menu offering for the Restaurant, Bar and Banquet operation.
• Check on all the aspects of kitchen operations, making sure that deadlines are met and all the mise-en-place are ready for all the different outlets, menus, banquet, special events and outside catering.
• Ensure quality of ingredients and end products meet the pre-set standards, portion size and presentation
• Organise and maintain strict control of his department and its processes in a way that minimises any over production.
• Provide inputs and assist with the preparation of budget and annual business plan
• Follow up with Stewarding and Housekeeping department to maintain optimum level of cleanliness and sanitation, including pest control.
• Follow up with Engineering department on preventive maintenance, repair and servicing of equipment to ensure functionality.
• Coach Associates to apply proper work practices and insist on excellent personal hygiene and cleanliness in order to achieve maximum performance in this area.
• Conduct on-the-job training as well as any specialised culinary skills training

Be part of an amazing team at PAN PACIFIC ORCHARD, SINGAPORE to redefine the city's landscape.

As a Head of Department reporting to the Hotel Manager, the Security & Safety Manager is responsible for the protection and safety of Hotel Guests, Associates and all Assets, both tangible and intangible. He is expected to design and implement a comprehensive security programme consistent with identified risks and putting Guests and Associates’ safety as utmost priority. He is also the appointed Fire Safety Manager of the Hotel.

• Anticipate, identify and put in place plans that helps reduce to manageable proportions all security, safety and health risks, threats and hazards
• Conduct continuing Risk Assessments; identifying all risks affecting the Hotel and recommend interventions, responses and corrective actions and plans
• Liaise with government authorities and agencies including the Singapore Police Force and the Singapore Civil Defence Force on matters pertaining to safety and security issues of concern to the property and its occupants
• Keep abreast of latest trends and news on safety and security and recommend improvements to manage security threats and safety concerns that may directly/indirectly affect the business
• Intelligence gathering, best practice benchmarking and share such information across the Hotel to raise Safety and Security awareness (e.g. compile crime statistics; close liaison with neighbouring Hotels, local police, Consultants etc)
• Responsible for overall carpark management, ensuring efficient and smooth traffic flow. Identity any bottlenecks for improvements
• Carry out investigations of thefts or losses in the hotel premises and submit recommendations of findings. Ensure security intercept and challenge unidentified persons found in restricted areas (e.g. person’s not wearing permits in the HOH areas)
• Continuous monitoring of Hotel activity and premises, ensuring prompt responses to anomalies; suspicious situations and disorder. Strategically control and deploy security associate to cover all critical areas, which may also include conduct of exit bag / parcel searches of contractors; suppliers; casual associates etc
• Review, update and adapt corporate security policies (fire, earthquakes, bomb threats, civil disorder etc) to ensure relevance and compliance
• Work with departments to draw up and operationalise a Crisis Response Plan & Business Continuity Plan. Define organisation and function of the Crisis and Emergency Response Team (CERT), set up a continuing training program and simulation exercises for the members. Direct and supervise ERT response to various crisis situations.
• Conduct regular safety system tests and practice fire drills; evacuation drills, bomb threat drills etc, including table top exercises and relevant training to ensure preparedness.
• Develop and work closely with all departments to drive the Workplace Health & Safety program.
• Develop / enforce effective policy and procedures governing key secure storage, key movements and accountabilities, lock duplication, lockset replacement and Master key allocations
• Ensure adequate and fully functional security systems coverage of all critical areas, eg CCTV, panic alarms, hold-up alarms, fire exit door alarms at all times
• Ensure all incidents/allegations are reported, investigated and documented in a timely manner, making sure of scene preservation: restricting entry into and prohibiting interference with items, objects, marks etc found within the identified scene boundary; with proper recording and gathering
• Supervise interviews / fact finding of suspects, victims and witnesses and ensuring all statements are duly recorded in a timely manner.
• Generate and submit a concise and comprehensive incident report with probable cause and recommendations for prevention of recurrence.
• Coordinate with police authorities when necessary and appropriate for any incidences in the Hotel
• Studies loss events, establishes possible patterns and trends (e.g. crime trends) and provide management appropriate counter-measures and recommendations of preventive measures
• Deliver superior security service for special events and VIP visits (eg Heads of state visits; celebrity functions etc).
• Meet clients / security representatives from Corporate /Government / State organisations etc - identify and address special security and safety needs / concerns.
• Maintain regular monthly dialogue meetings with all security personnel to ensure timely and open communication at all times; resolve all work issues, working relationship concerns and operational difficulties. Guide and coach security personnel.
• Regular training of all Associates, including casuals and contractors on safety and security and the role they play in keeping the Hotel a safe and secured place of work.
• Incorporate guest service into all elements of the security operation. Proactive support of other Departments involving delivery of guest service.