Total 5 job vacancies by Moorfields Eye Hospital NHS Foundation Trust

An exciting opportunity has arisen in the North Directorate at Moorfields Eye Hospital working at our Bedford Hospital Site. This will be a 6-month fixed term position to support the team through operational changes that are due to occur on the site. There might be potential for this contract to extend to 12-months.

We are looking for an experienced manager to work within a busy and dynamic multidisciplinary team overseeing the Bedford Satellite Site within the North Division at Moorfields.



You will be responsible for the day to day operational management for these sites and the line management of the satellite administrative teams and therefore, an understanding of HR management and people management skills are essential to the role. You will also be involved in supporting the administrative team at Bedford in transitioning to Moorfields Electronic Systems from Bedford Hospital systems.

You will be able to work effectively and proactively with team off-site, requiring excellent interpersonal and communication skills, as the post holder is expected to liaise effectively and sensitively with a wide range of people, including senior management, clinicians, patients and external stakeholders.

Effective management of the RTT performance target for both admitted and non-admitted pathways are essential to the role and therefore it is vital to have excellent RTT knowledge and experience.

If you feel you have the necessary skills and experience needed for this role then we would love to hear from you.

This post is based at our Bedford site.

At Moorfields, we provide more than just an excellent career and great colleagues to work with. We also offer:
• Salary excluding High-Cost Area Supplement
• Opportunity to join the NHS Pension Scheme
• Free 24/7 independent counselling service
• Learning and development opportunities
• Easy and quick transport links
• A range of attractive benefits and discounts
• Access to Blue Light Card and other NHS Discount Schemes
• Free Pilates classes
• Full support and training to develop your skills
• Flexible working friendly organisation

And so much more! To see the full range of benefits we offer please see our Moorfields benefits document.

• To manage a professional, comprehensive and efficient reception and administration service

• To support the outpatient clinics and the admissions team across relevant departments

• To support the administrative teams through the transitioning of electronic patient systems

• To ensure that an efficient and caring service is provided to all patients within the relevant clinics / services

• To promote a positive image of the Trust’s outpatient and admissions services through the provision of excellent customer service to patients, relatives/carers and external stakeholders, demonstrating a commitment to putting patients first

• To ensure high standards of data entry and quality are achieved and sustained across all services, in both paper and electronic record-keeping

• To ensure adherence to the Trust’s Access Policy at all times



MAIN RESPONSIBILTITES

Operational management

• To co-ordinate the smooth running of outpatient clinics

• To ensure a quality, patient focused administrative and reception function is in place to support the clinicians within the services

• To ensure that all outpatient clinic and admissions administrative staff are aware of and compliant with relevant procedures and targets, including RTT and Trust Access Policy

• To proactively manage the workload of the outpatient and admissions administrative team to ensure Trust targets are achieved

• To monitor capacity requirements for all clinics and surgery, ensuring that capacity issues are highlighted as soon as possible, and working with the Deputy General Manager to address these issues where necessary

• To ensure that all outpatient reception staff are collecting and inputting ethnic coding and up to date patient demographic details on to PAS and proactively promoting and collecting the FFT cards on the day of the patients attendance

• To ensure that outpatient clerical teams ‘cash up’ clinics within 24 hours of the clinic taking place

• To attend relevant meetings, representing the outpatient and admissions administrative support service, for the purpose of disseminating information to the staff and contribution to discussions regarding the maintenance and improvement of the services provided


• To ensure that the highest standards of customer care are maintained at all times, working with key stakeholders to ensure a consistent and effective training and monitoring mechanism is in place for the achievement of this

• To work with the Assistant Divisional Manager to regularly review the service provided to patients and ensure that it is both appropriate and of the highest quality

• To regularly engage with matrons, charge nurses/sisters, service directors and other consultants to ensure that the department is meeting their needs

• To liaise with the services to address problems with outpatient clinics such as late finishing, overbooking and capacity issues, escalating to the Deputy General Manager where appropriate

• To participate in Trust and area wide programmes that contributes to the modernisation of patient services

• To initiate and implement new ways of working to standards as directed by the senior management team

• To lead in the gathering and collation of outpatient audit data

• To ensure department processes support the delivery of 18 weeks and other key Trust objectives relating to patient care and experience

• To assist with coordinating requested ad-hoc clinics and additional theatre sessions ensuring logistics and resources are in place prior to set up

• To order equipment for the clinical teams and ensure faulty equipment is repaired

• To assist the Deputy General Manager to ensure that health and safety standards are maintained within the department at all times and notify the appropriate manager or representative for any action required

• To hold the departmental risk register and be responsible for regular risk assessments and take action when required

• To ensure the department and individuals are compliant with Health & Safety legislation, completing incident forms and developing action plans as appropriate to eliminate or reduce risks, forwarding documentation to appropriate departments in a timely manner


Human Resource Management

• To ensure all staff have an annual appraisal and that individuals’ development needs are identified and addressed

• To ensure all staff are compliant with mandatory training requirements



• To take on full line management responsibilities including recruitment, induction, appraisal, development and retention of staff, 1:1 meetings, as well as managing sickness and absence, disciplinary and performance issues that may arise

• To ensure absence and leave is accurately recorded for the department and submitted to the finance department monthly

• To ensure that the highest quality of service is provided in each area at all times through the regular review of staffing structures, deployment, processes and workload allocation


• To motivate and support staff so that they understand the objectives of the service within which they work and are able to maximise their contribution to the highest standard of patient care

• To encourage a teamwork approach and ensure that communication takes place within departments to ensure that staff feel involved and receive information regarding all matters affecting themselves, their department and Trust as a whole

• To ensure there is effective communication both up and down the management structure

• To ensure regular team meetings are held so that staff are aware of the current issues/updates within the Trust and/or the directorate and to allow promotion of positive staff engagement






Patient Experience

• To lead on resolving complaints and concerns from patients, staff, suppliers, other internal and external service providers and partner organisations; resolving locally where possible, and where this is not possible to ensure the appropriate process is followed and documented

• To proactively manage incident reporting, ensuring that the team feel confident in raising incidents and that these are effectively investigated, managed and actioned

• To take an active role in initiatives designed to improve services provided to patients e.g. patient experience, privacy & dignity

• To ensure the use of feedback tools within services is undertaken, also ensuring internal targets are met

• To promote the Friends and Family test and ensuring that the target response rate is met by the team

• To ensure an excellent level of customer service is provided by all clerical staff



Finance

• To work with the Deputy General Manager and Finance Manager to ensure budgets are up to date and accurate, identify changes to budgets as required

• To be responsible for validation and signing of relevant bank and agency time sheets

• To support the directorate with the CIP targets, ensuring that the team are working towards meeting these targets

• To ensure that pay and non-pay spend within the directorate is sensibly managed and within budget

• To contribute to the annual business plan, ensuring staff involvement in line with Trust objectives

• To actively promote and support the directorate with its annual activity plan, ensuring plan is met across all sites


Other duties and responsibilities

• To work with the Deputy General Manager to implement policies and procedures in line with national guidance, Trust and local requirements

• To work with the Deputy General Manager to ensure that Health Records Management policies and NHS standards are met

• To agree individual Personal Development Plan with line manager

• To undertake any other duties as requested by the Deputy General Manager and commensurate with the grade.





WORKING PATTERN

37.5 hours per week between 0800 -2000 Monday to Saturday based on a roster system
We reserve the right to vary your normal hours in order to cover evening and weekend clinics and those clinics which finish after 2000. We reserve the right to vary your normal hours of work and will, whenever possible give you reasonable notice of any variations. If the service requires it, you may be included in a rota system to cover extended hours.




This advert closes on Tuesday 21 May 2024

The post holder will assist with the delivery of the ophthalmic services at Moorfields based in Bedford. The post holder will facilitate the provision of excellent nursing care and work collaboratively with the multidisciplinary team. They will assist in ensuring the effective running of the service which consists of out-patients and AMD treatments whilst ensuring the safety and wellbeing of patients and always working in a manner that promotes dignity and human rights through the adoption of person centred care principles.

To help ensure that the learning environment and specialist training is provided for the benefit of all staff and that evidence based practice is incorporated and utilised in the teaching environment.

Promote and participate in nursing research updating own knowledge to promote excellence in clinical practice.

Be a role model and demonstrate specialist knowledge and high standards of clinical practice and provide support or advice when necessary.

Assist in providing specialist education to members of the clinical team, which facilitates learning and individual personal development.

Take all possible precautions to safeguard the welfare and safety of staff, service users, visitors and the public, by implementing all policies related to health, safety, security and risk.

Be an effective communicator and be a role model in liaising with other members of the health care team.

This post is based at our Bedford site.

At Moorfields, we provide more than just an excellent career and great colleagues to work with. We also offer:
• Salary excluding High-Cost Area Supplement
• Opportunity to join the NHS Pension Scheme
• Free 24/7 independent counselling service
• Learning and development opportunities
• Easy and quick transport links
• A range of attractive benefits and discounts
• Access to Blue Light Card and other NHS Discount Schemes
• Free Pilates classes
• Full support and training to develop your skills
• Flexible working friendly organisation

And so much more! To see the full range of benefits we offer please see our Moorfields benefits document.

Clinical and Patient Care
• To assist the service as an expert ophthalmic clinical practitioner and ensure staff have the appropriate skills necessary to care for the designated patient group.
• Demonstrate appropriate practice and specialist advice in the admission, planning, implementation and discharge of patients. This includes history taking and the requesting of agreed diagnostic procedures/clinical investigations.
• Assist in the provision of evidence based nursing practice in other ophthalmic services as required.
• To assist with the assessment of care needs, development, implementation and evaluation of high standards of nursing care.
• Be conversant with Trust Policies and guidelines and ensure compliance.
• Assist in the investigation of complaints within the service. Report information and findings back to the Senior Nurse.

Quality
• Facilitate a high quality, cost effective specialist service through monitoring and audit and other quality initiatives agreed by the Trust.
• Participate in key developments relating to the ophthalmic speciality so that high quality patient focused services are promoted.
• Attend and participate in multi-professional team meetings.

Education and Leadership
• To help ensure that the learning environment and specialist training is provided for the benefit of all staff and that evidence based practice is incorporated and utilised in the teaching environment.
• To ensure mandatory training is kept up to date.
• To assist with the development of nurses and others during their allocation to the service.
• To act as an advisor to junior staff.
• Support and participate in education and training programmes and assist in developing training programmes as required.
• To assist the Nurse Manager, Matron and Sister/Charge Nurse in developing a culture that is challenging, stimulating, rewarding and supportive.
• To be responsible for developing and sustaining own knowledge, clinical skills and professional awareness in accordance with PREP requirements and to maintain a professional profile.
• To assist in undertaking annual appraisals for staff and ensure own appraisal and PDP is current.

Research and Development
• Promote and participate in nursing research updating own knowledge to promote excellence in clinical practice.
• To work with the Practice Development Team in the development and implementing of evidence-based practice.
• Utilise research findings in the delivery of specialist patient care, developing new ways of working and to disseminate relevant information to staff.
• To assist in the development and implementation of nursing practice guidelines, standards and policies.
• Participate and contribute to audit and research within the speciality in collaboration with colleagues.

Management and Leadership
• Be a role model and demonstrate specialist knowledge and high standards of clinical practice and provide support or advice when necessary.
• Develop the role according to patients changing needs and research findings, within the resources available.
• Contribute to the business planning process and budget management for the area.
• Assist in providing specialist education to members of the clinical team, which facilitates learning and individual personal development.
• Assist in the co-ordination of the day to day management of the service, delegate duties and care appropriately.
• Assist in ensuring the staffing and skill mix is maintained, at all times, to a level that does not compromise patient safety.
• To be involved in the development, assessment and implementation of guidelines, protocols and pathways.

Compliance and Governance
• Maintain clear and legible patient records in accordance with both Trust and professional standards for record keeping.
• Take an active role in risk assessment, supporting implementation of strategies to minimise risk. Ensuring incidents and near misses are reported, through promoting a no blame culture.
• Ensure staff act in accordance with local, hospital and statutory guidelines and policies including health & safety initiatives.
• Will work in accordance with corporate objectives and ensure that all staff are aware.
• Take all possible precautions to safeguard the welfare and safety of staff, service users, visitors and the public, by implementing all policies related to health, safety, security and risk.

Communication
• To create an environment that fosters good communication between patient and health care professionals, that meets individual’s needs.

Be an effective communicator and be a role model in liaising with other members of the health care team.
• Provide support mechanisms for sharing good practice within the department and Trust wide.




This advert closes on Tuesday 7 May 2024

The is an opportunity to work as part of a multi-disciplinary team based at our Bedford site. You will be responsible for the delivery of safe and effective care and enhancing excellent experience for patients, carers and service users.

Practice autonomously with a high level of accountability in the direct delivery of high-quality care, responsible for a caseload of patients managing nurse led review clinics.

To participate and be involved in administering Intravitreal injections at least 3 sessions per week.

Practice autonomously to assess, interpreting OCT scans, OCT-Angio and Fundus Wide field images and decide the treatment options for patients attending the diagnostic hub.

Works in partnership with individuals, families and carers, using a range of assessment methods as appropriate.

Collaborate with the multi-professional team to establish diagnosis and monitor disease progression in patients with ophthalmic conditions.

Challenge practice so that the best and most appropriate treatment is given to the patient, maintaining, and monitoring high standards of care, recognising, and responding proactively to patients’ changing clinical needs.

Under the supervision work towards advanced ophthalmic practice competencies and non-medical prescribing as appropriate.

Work autonomously, managing a group of patients to deliver high quality skilled, evidence based, and patient centred care supported by departmental Standard Operating Procedures, policies, and guidelines.

This post is based at our Bedford satellite.

At Moorfields, we provide more than just an excellent career and great colleagues to work with. We also offer:

• Salary excluding High-Cost Area Supplement
• Opportunity to join the NHS Pension Scheme
• Free 24/7 independent counselling service
• Learning and development opportunities
• Easy and quick transport links
• A range of attractive benefits and discounts
• Access to Blue Light Card and other NHS Discount Schemes
• Free Pilates classes
• Full support and training to develop your skills
• Flexible working friendly organisation

And so much more! To see the full range of benefits we offer please see our Moorfields benefits document.
• Understand the workload and targets that has been set for clinical area and demonstrate commitment to their delivery.
• Practice as a professional nurse demonstrating leadership, clinical expertise, and competence in the field of Ophthalmic nursing.
• Communicate and liaise effectively with internal departments and external agencies to arrange and confirm on going pathways of care, provide written communication and referral documentation as required.
• Receive patients in a calm, courteous and reassuring manner and ensure they are kept informed of progress and treatment, providing help and counselling when needed.
• Provides health education and advice to patients and their carer’s, teaching where appropriate.
• Maintain professional competence, authority, and credibility by undertaking regular clinical sessions in accordance with your job plan (Appendix 2) and being highly visible to patients, carers and staff, actively seeking feedback about the quality of services.
• Supervise and support junior members of staff in the delivery of patient care.
• Provide and develop good nursing practice ensuring that practices are in accordance with trust policies.
• Be conversant with trust policies, procedure and systems for safeguarding including the assessment of Mental Capacity, the process for consideration requests for Deprivation of Liberty Safeguards (DOLS) and the application of the principles of Prevent (counter terrorism awareness).
• Report and raise concerns about Safeguarding, accessing advice and support at the point of need.
• Identify deteriorating patients and take the appropriate action to manage the situation, liaising with the multi-disciplinary team and external care providers as appropriate.
• Use professional judgement to intercede and act as advocate for patients to ensure a patient focused approach to the delivery of care.
• Support and enable patients and carers to make informed decision relating to their treatment and management, escalate concerns within professional structures as required.
• Have accountability for the correct administration and custody of medicines according to the trust policy to include the safe administration of medicines, controlled, intravenous and cytotoxic drugs.


This advert closes on Sunday 5 May 2024

Moorfields Eye Hospital invites applications for the post of Outpatient Clinic Coordinator/Receptionist at Moorfields Eye Bedford.

This post requires hours that cover the administrative duties from 08:00-16:00, 09:00-17:00, 10:00 -18:00.



You will be required to provide high quality clerical and administrative support as a member of one of our administrative teams. You will act as first
point of contact for all patients, both in a busy outpatient environment and in the administrative offices. We are passionate about delivering an
excellent service to patients and you will play a crucial role in achieving this.

Reception duties will also be included such as meeting and greeting patients on arrival to the hospital, checking patients in to the appropriate clinics using the Trust's patient administration system, booking clinic appointments, and accurate recording of patient data.

Additional administrative duties include: ensuring clinics are booked to profile, answering queries (by telephone and in person), supporting the Team Leaders, Assistant Clinic Mangers & Clinic Manager with clinic cancellations and other administrative duties.

You will have good interpersonal skills, a polite and courteous manner and a professional attitude. You will have effective verbal and written
communication skills, and will enjoy working as part of a team. You will be able to cope under pressure in a busy working environment. Accuracy
and attention to detail are essential, as are good computer skills.

This post is based at our Bedford satellite site.

At Moorfields, we provide more than just an excellent career and great colleagues to work with. We also offer:
• Salary excluding High-Cost Area Supplement
• Opportunity to join the NHS Pension Scheme
• Free 24/7 independent counselling service
• Learning and development opportunities
• Easy and quick transport links
• A range of attractive benefits and discounts
• Access to Blue Light Card and other NHS Discount Schemes
• Free Pilates classes
• Full support and training to develop your skills
• Flexible working friendly organisation

And so much more! To see the full range of benefits we offer please see our Moorfields benefits document.

Reception duties include: meeting and greeting patients on arrival to the hospital, checking patients into the appropriate clinics using the Trust patient administration system, booking clinic appointments, and accurate recording of patient data. Additional administrative duties include: ensuring clinics are booked to profile, prepping patients notes, answering queries (by telephone and in person), filing, scanning, booking patient transport and supporting the Assistant Clinic Manager with clinic cancellations and other administrative duties.


This advert closes on Tuesday 30 Apr 2024

Job Summary

The post holder is responsible for assessment of care needs of patients, planning programmes of care, implementation and evaluation of these programmes with direct supervision. At times they will have management responsibility for being in-charge of the clinic or ward and supervising junior members of staff. The post holder will be a key member in relation to the development of practice on the ward. They will be working independently/autonomously and at times without direct supervision, accountable for their own professional actions. Ensuring the safety and well-being of service users, and always working in a manner that promotes dignity and human rights through the adoption of person centred care principles.

General Duties
• To comply at all times with the requirements of the Health & Safety regulations under the Health & Safety at Work Act (1974) and to take responsibility for the health and safety and welfare of others in the working environment ensuring that agreed safety procedures are carried out to maintain a safe environment.


• It is the responsibility of all employees to ensure compliance with the Health and Social Care Act, 2008, in preventing risk of infections to patients, visitors and other staff within the trust.


• All staff are required to implement infection control policies and practices, including hand hygiene, waste disposal, staff uniform and occupational health responsibilities, as detailed in the trust intranet.
• It is the responsibility of all staff to ensure that they have evidence of annual/or otherwise infection control training.
• All staff are responsible for ensuring that equipment used in the patient environment is cleaned, decontaminated and maintained in line with trust policy.

Moorfields Eye Hospital NHS Foundation Trust.

This post is based at the Bedford satellite sites

Moorfields is one of the world's leading eye hospitals, providing expertise in clinical care, research and education.

Our main focus is the treatment and care of NHS patients with a wide range of eye problems, from common complaints to rare conditions which require treatments not available anywhere else in the UK. We treat people at our main hospital base in London's City Road and at 19 satellite facilities in and around the capital, which enables us to provide expert treatment closer to patient’s homes. Moorfields has contracts with more than 80 primary care trusts across the country, making us a truly national centre for eye care.

We are also a major postgraduate teaching centre and a national centre for ophthalmic research involving, with the UCL Institute of Ophthalmology, the largest ophthalmic research programme in the world.

In addition, we directly manage three commercial divisions: Moorfields Private, Moorfields Pharmaceuticals and Moorfields Eye Hospital Dubai.

Organisational values:
• We strive to give people thebest possible visual healthso that they can live their lives to the full
• We putpatientsat the centre of everything we do by treating everyone withrespectandcompassion
• We undertake to use our resourceseffectively and efficientlyto deliverhigh quality care
• We seek to build on our pioneeringlegacyby leading innovations in eye health
• We recognise the worth of ourstaffby providing rewarding careers and supporting personal and professional development
• We aim to provide seamless care throughprofessional team workingandstrong innovative partnerships
• We are committed toacting responsiblyandbeing held accountablefor all we do
1. Job Summary



The post holder is responsible for assessment of care needs of patients, planning programmes of care, implementation and evaluation of these programmes with direct supervision. At times they will have management responsibility for being in-charge of the clinic or ward and supervising junior members of staff. The post holder will be a key member in relation to the development of practice on the ward. They will be working independently/autonomously and at times without direct supervision, accountable for their own professional actions. Ensuring the safety and well-being of service users, and always working in a manner that promotes dignity and human rights through the adoption of person centred care principles.


1. Key relationships



Senior Staff Nurse, Matron, Nurse Manager, Director of Nursing, Chief Operating Officer, Service General Manager, Consultants and Junior Medical Staff, Nursing Staff, Allied Health Professionals, Administrative and Clerical Support Staff, Professional and Technical staff. External agencies such as GP’s, Ambulance Service, Social Services and Community Nursing Staff.








This advert closes on Sunday 28 Jan 2024