Total 3 job vacancies by Honey Insurance

Do you want to be part of something big?

We are on the search for 4 x Claims Specialists to start on 18 March 2024.

Honey launched in June 2021 with the largest Seed funding round in Australian history of $15.5 million led by RACQ, AGL, Mirvac, Metricon and many other industry leading Australian companies. Together with our strategic partners, we want to make it easy for more Australians to protect their most important assets – their homes.

This isn’t your average customer service role. We’re looking for individuals with a self-starter mentality who want to be part of building the Honey brand. You bring the passion, we’ll bring all the training and support you need to get started.

*Please note, this is a Sydney based role. Only candidates currently located in Sydney will be considered*

What we're offering:

This a fantastic opportunity for individuals looking for a new career as part and to be part of an organisation changing the insurance industry and customer experience for the better.

A day in your (potential) life as a Claims Consultant:

• Responding to new and existing home insurance claim enquiries through a variety of channels (phone, web, email, etc.). 
• Educating customers on the Honey products and services. 
• Supporting our customers through their claim process efficiently. 
• Working with claims supply chain to get customers back in their pre-loss position quickly and easily.
• Gathering feedback from customer conversations and sharing opportunities for process and system improvement with the broader Honey Product & Engineering teams.
• Responding to customer complaints as they arise, and working with colleagues to improve internal processes.

Our ideal candidates possess:

• A passion for delivering an outstanding customer experience.
• The ability to work on a rotating roster between the hours of 8am - 7pm Sydney time.
• Experience in a customer facing role (Claims and Contact Centre preferred, however not essential).
• The ability to connect with customers, ask probing questions and identify the right Honey solutions to suit their needs.
• Great written and verbal communication with a high level of confidence communicating with customers through various channels.

What we're offering:

• A market leading salary. We want to achieve success together!
• Hybrid Working (and we mean it)! Some of our team work from home for most of the week, whereas others enjoy the face-to-face interaction and come in more frequently. We are genuinely flexible and encourage our team to work in a way that suits them.
• Training & Development from structured onboarding to bring you up to speed on everything Honey, to development opportunities based on your career goals, we provide you with a platform to launch your career.
• Performance Based Incentives. Our incentives are based on delivering exceptional customer outcomes, 5 Star customer ratings here we come!

The Low Down

Honey is Australia’s first smart home insurance for the modern-day homeowner, renter or landlord, on a mission to eliminate the majority of avoidable accidents that happen in the home. We do this through a re-imagined approach to home insurance that lets customers easily sign-up with the right level of cover by using satellite and third party data, and then provide customers with smart home technology to help protect their homes.

We took Australia by storm when it launched in June 2021 with the largest Seed funding round in Australian history of $15.5 million led by RACQ, AGL, Mirvac, Metricon and many other industry leading Australian companies. And we are growing fast.

We are looking for a Partnerships Associate to work alongside the VP of Partnerships and the Partnerships team. You’ll be responsible for supporting the Partnerships team with various growth and optimisation activities for key strategic partnerships (think the biggest names in financial services, energy, builders) to enable the continued success of Honey.

Key Aspects of the Role 

• Supporting with the optimisation of existing strategic partnerships and their respective customer experiences
• Reviewing sales data and assisting with the creation of strategies to improve the go-to-market approach in partner distribution channels.
• Engaging multiple stakeholders (internal and external) to manage their tactical and transactional requirements and any partner platform improvements, focussing on the client experience.
• Work closely with the Partnerships team to organise and attend strategic partner events, sponsorships, awards etc. 
• Provide regular updates and report on actual performance to plan and activity to improve conversion in partner channels (i.e. - optimisation).

Our Ideal Candidate

Relationship management and customer service skills are a priority. This means the ideal applicant will possess the following qualities:

• Has a friendly and personable demeanour, making interactions enjoyable and effortless.
• Shows empathy and understands the value of prioritising customer needs.
• Consistently maintains a professional attitude.
• Displays exceptional communication skills, both written and verbal, and possesses a natural inclination to connect with people instead of relying solely on emails.
• Demonstrates a proactive approach by taking initiative. and is proactive with stakeholder management and partner engagement.

What we're offering:

• A market leading salary. We want to achieve success together!
• Hybrid Working (and we mean it)! Some of our team work from home for a majority of the week, others enjoy the face-to-face interaction and come in more frequently. We are genuinely flexible and encourage our team to work in a way that suits them.
• Training & Development from structured onboarding to bring you up to speed on everything Honey, to development opportunities based on your career goals, we provide you with a platform to launch your career.
• Performance Based Incentives. Our incentives are based on delivering exceptional customer outcomes, 5 Star customer ratings here we come!

Why we are different

Honey is Australia’s first smart home insurance for the modern-day homeowner, renter or landlord, on a mission to eliminate the majority of avoidable accidents that happen in the home. We do this through a re-imagined approach to home insurance that lets customers easily sign-up with the right level of cover by using satellite and third-party data, and then provide customers with smart home technology to help protect their homes.

Honey took Australia by storm when it launched in June 2021 with the largest Seed funding round in Australian history of $15.5 million, led by RACQ, AGL, Mirvac, Metricon and many other industry-leading Australian companies. And we are growing fast.

What you’ll be doing in this role

• Be part of our forward-thinking and passionate Product & Design team, working closely with your triad and our top-notch engineers to design and deliver product experiences.
• Use research and data to inform your design decisions, including business insights, competitor reviews, user and stakeholder interviews and surveys.
• Create design concepts, prototype solutions and set the vision for new products and services. 
• Share your work and collaborate closely with the Product Design team to receive constructive feedback and refine your designs.
• Work within our design system and ensure it evolves to keep up with the pace we move at and our expectations of consistency and quality.
• Collaborate with team members across the company, from customer support and partnerships team through to growth to help create leading experiences for our customers

You’re probably a match if

• You have 2+ years of experience in Graphic Design, User Interface (UI) and User Experience (UX) Design.
• You have a portfolio demonstrating your visual design skills and design thinking experience where you have previously contributed to shipping UX/UI design for digital products.
• You have exceptional UI design skills and love to create intuitive visual designs that elevate our product experience and digital brand. You also have an understanding of web standards, user experience, and a passion for simplicity.
• You have a passion for Graphic Design and love creating print collateral such as publications, promotional materials, and user manuals.
• You have experience designing illustrations and animations to bring your visual design to life and add delight to your user experiences.
• You value working proactively, independently and transparently and are open to educating others.

What Honey can offer you

• Direct impact – see the direct impact of your work on customer satisfaction (4.8 star Google reviews) and Honey’s growth. 
• Diverse work – being part of a small team means having the opportunity to work on all things design: from front-of-house experiences (e.g. digital sign-up flow, claims and policy management, in-person home maintenance visits) to back-of-house design (e.g. CX agent experience, investor pitches, and strategic design work with our partners who are top-tier brands in Australia). 
• Creative freedom and autonomy – shape Design at Honey, run your own design process and strategically inform our product roadmap and company-wide decisions.
• Customer-first mindset – Customer experience is a strategic differentiator for Honey. From Design and Engineering through to Customer Support and Compliance, all our teams place customers at the center of their day-to-day work and decision-making.
• Rapid Iteration – you’ll be collaborating in cross-functional teams, seeing your work in the customer’s hands quickly and learning from it fast and iterating.
• Learning opportunities – rediscover and leverage existing skills, and develop new capabilities.
• Entrepreneurial experience – Honey has experienced leadership that have come from large organisations, making Honey a top-run company where employees can strive.
• Social stimulation - We’re a social bunch and enjoy making the most of our time together. Our peer-led Culture Club arranges monthly lunches as well as big-bash events to celebrate such occasions such as Harmony Day, Oktoberfest and a pretty epic End of Year party.